Cancellation Effecto: Easy Method

What is Effecto

Service profile and who runs it

Effecto is a subscription-based self-improvement app focused on mental wellness, mood tracking, symptom tracking, and habit support. The service is linked to Medical Score UAB, and the business addresses publicly associated with it are in Lithuania, not the Philippines.

Here is the thing: many people sign up thinking this is a simple wellness app, then realize later that billing and cancellation depend on where they subscribed. If you bought through the website, your subscription usually will not appear inside App Store or Google Play subscriptions, which is one of the biggest reasons users get stuck during cancellation.

What users are actually paying for

Based on the available plan data, the paid offer centers on symptom and mood tracking plus data encryption. Published pricing includes a 3-month plan at $29.99 (₱1,694) and an annual plan at $59.99 (₱3,389), with charges converted to Philippine peso using 1 USD about ₱56.5.

The paid model is not a one-time purchase. It is a recurring subscription, and outside sources indicate it may renew automatically unless you cancel. The terms do not clearly spell out a minimum commitment period, but subscription access is typically sold on recurring billing cycles rather than lifetime access.

Availability and payment behavior in the Philippines

Effecto is available digitally in the Philippines, but there is no Philippines-based office, no listed phone support, and no live chat. Support is handled by email at [email protected], and support hours are not specified.

Local peso pricing is not clearly published as a Philippines-specific price list. What you often see is a USD amount converted by your card, bank, GCash-linked card, Maya card, or app store billing system. That means your final posted amount can differ slightly from the reference figures of $29.99 (₱1,694) and $59.99 (₱3,389).

How to cancel Effecto

Checks to do before you cancel

A lot of frustration starts with not knowing the billing route. Before doing anything, open your old receipt and confirm whether you subscribed through the Effecto website, App Store, or Google Play. Users in the Philippines often assume the app store controls the payment, but direct website purchases do not show up there.

Take three screenshots before you cancel: your current plan, your renewal date, and the latest payment confirmation. Just a reminder, Effecto says website cancellations should be sent at least 48 hours before the next billing date to avoid another charge, which is a very specific deadline from its help page (help.effecto.app).

Cancel a website subscription

If you subscribed through the website, there is no confirmed self-service button path published for cancellation. The official method is to email [email protected] with a clear cancellation request, the email address used to subscribe, and any account identifiers you have, such as invoice details or profile information (help.effecto.app).

Use a direct subject line such as “Cancel my Effecto subscription before renewal.” In the message body, include your full name, subscribed email, last charge amount, date of last payment, and a clear sentence saying you want cancellation effective before the next billing date. Send it at least 48 hours before renewal because deleting the app or deleting your data does not cancel the subscription (help.effecto.app).

If you want stronger proof, send the email from the same address used to register and keep the sent message, automatic acknowledgement, and any reply. Some users also send a postal notice to the Lithuania address for extra paper trail. If you prefer a digital version of registered mail, services like Postclic provide timestamped proof of sending, receipt, and opening with tracking and cryptographic certification, which can help if a charge dispute comes up later.

Cancel through App Store or Google Play

If your payment was made through Apple, the usual path on iPhone or iPad is Settings > your name > Subscriptions > Effecto > Cancel. On Android, the usual path is Google Play Store > profile or menu > Payments and subscriptions > Subscriptions > Effecto > Cancel. Independent cancellation guidance cited in the research matches those paths.

Take a screenshot of the final cancellation screen because continued-charge disputes often turn on one detail: proof. This matters because user complaints include cases where people say they canceled but were still billed later, and screenshots are far more useful than just saying you remember tapping cancel.

Email, phone, and postal options

Effecto does not list a customer service phone number, and there is no live chat. The usable support channel is email: [email protected]. Support hours are not specified, so do not wait until the night before renewal if your billing date is close.

If you want to send a physical notice, the published business addresses are in Lithuania. Use the address only as a backup route, not as your main method, because cancellation requests are processed via email according to the available support information.

What changes after you cancel

Access to paid features and renewal timing

Once your cancellation goes through, you should generally keep access until the end of the paid billing period you already covered, unless the store or payment platform states something different. For example, if your annual renewal is due on July 20 and you cancel on July 10, access normally continues until July 20, then stops at the next renewal point.

The bigger issue with Effecto is not early loss of access. It is the risk of missing the cut-off. For website subscriptions, the help page says to cancel at least 48 hours before the next billing date, so waiting until the last minute can trigger another charge even if you already decided to leave.

What happens if you do not cancel

The terms data available in this research does not show a clear auto-renewal clause, but subscription billing may continue unless you cancel. In practical terms, assume renewal is on by default until you receive confirmation that it is off.

This matters because some public complaints mention charges continuing after users believed they had already stopped the service. The truth is, with Effecto, you should not rely on app deletion, account inactivity, or data deletion as a substitute for cancellation.

Your account data after cancellation

Effecto does not clearly state a data retention policy after cancellation in the available terms summary. That means there is no reliable published answer on how long mood logs, symptom history, or profile details stay stored after your subscription ends.

If your data matters to you, save it before sending the cancellation request. Export options are not clearly documented in the source set, so the safest move is to manually save screenshots or records you may need later, especially if you tracked health-related patterns inside the app.

Effecto refund policy and billing disputes

What the refund rules actually say

Effecto’s refund policy is strict. Refunds are generally not available unless the product is proven faulty, and you must contact [email protected] within 14 days of purchase with detailed information and visual proof of the fault (help.effecto.app).

There is no stated refund right for unused time left in your subscription. If you cancel halfway through a quarter or annual term, the available policy does not promise a prorated refund for the remaining period. That is one reason refund frustration shows up often in complaints.

Your rights in the Philippines for online subscriptions

In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the main consumer authority. For door-to-door and certain distance sales, a 7 working day cooling-off period may apply, but there is no universal statutory cooling-off rule for every online app subscription in the same way people sometimes expect.

For Effecto specifically, the company’s published refund policy is narrower than what many users hope for. If you believe the service was misrepresented, defective, or billed without proper authorization, you can escalate the matter to DTI and also challenge the payment through your bank, card issuer, GCash-linked card, Maya, or another payment provider.

How to request a refund step by step

If the issue is a product fault, email [email protected] within 14 days of purchase and include the purchase date, amount charged, account email, device used, and visual proof such as screenshots. Be specific. A vague message like “I want my money back” is easier to reject than a message showing the exact fault and date.

If the payment happened through Apple App Store or Google Play, send refund requests to Apple or Google rather than only to Effecto, because the billing article says store purchases should be handled through the respective platform for refund and payment issues (help.effecto.app).

Chargeback, PayPal dispute, and card disputes in the Philippines

If you were charged after canceling or you do not recognize the transaction, ask your bank or e-wallet provider for a dispute or chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to challenge a transaction under BSP complaint practice, so do not sit on it for months.

Use chargeback as the last strong step after trying merchant support, unless the charge is clearly unauthorized. Keep your cancellation screenshot, receipt, email thread, and statement copy. If the payment came through PayPal, file the dispute inside PayPal as well and attach the same evidence.

Effecto terms and subscription conditions that matter

Renewal, commitment, and free trial points

The available terms summary does not clearly spell out an auto-renewal clause, but subscription billing may continue unless you cancel. It also does not clearly set a minimum commitment duration, and outside summaries describe subscriptions as cancellable at any time.

Free trial rules are also not clearly specified in the terms summary used here. That lack of clarity is a problem in practice because one of the recurring complaints is that users expected an easy in-app cancellation flow during or after a trial but could not find one quickly.

Law, disputes, and data retention gaps

The available terms summary does not clearly identify the governing law, dispute resolution process, or data retention period after cancellation. For a user in the Philippines, this means the practical route is simple: keep proof, contact support, then escalate to DTI or your payment provider if billing issues are not resolved.

These gaps do not automatically mean wrongdoing, but they do make self-service harder. When the terms are thin on billing details, your screenshots, invoices, and cancellation email become even more important than usual.

Effecto plans and pricing in Philippine peso

Current published plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Your final charge in the Philippines may differ slightly depending on card conversion, app store billing, or local taxes. Check the official subscription screen for the exact local amount before you pay.

Which plan costs more and which gives better value

The annual plan costs more upfront at $59.99 (₱3,389), while the 3-month plan is cheaper at the point of purchase at $29.99 (₱1,694). If you compare yearly cost, four quarterly payments would total about $119.96 (₱6,776), which makes the annual plan much cheaper for anyone staying longer than a few months.

That means the annual plan saves roughly 50 percent versus paying for four 3-month cycles over a full year. If you are unsure about long-term use, though, the lower upfront quarterly option reduces the risk of getting stuck with a larger nonrefundable payment.

Billing notes Filipino users should watch

No cancellation fee or early termination fee was found in the available terms data. That is the good news. The less good news is the refund policy, which is strict and does not promise money back for unused time unless the product is proven faulty.

There is also no clear published Philippines pricing page in the source set, so your statement may show a converted peso amount that differs by a few pesos from reference estimates. If you use a card with foreign transaction fees, the final amount can end up slightly higher again.

Your rights in the Philippines when Effecto billing goes wrong

Rules that matter for subscriptions

For Philippine users, the key law is the Consumer Act of the Philippines, Republic Act No. 7394. In plain terms, this law supports fair dealing, truthful sales practices, and accessible complaint routes. For subscription services, consumers should have a workable cancellation process without excessive penalties.

The local guidance used in this research also mentions a 7 working day cooling-off period for certain door-to-door and distance sales. For online app subscriptions like Effecto, there is no universal automatic cancellation window for every scenario, so the actual merchant policy and your payment dispute rights often matter just as much.

How Effecto’s policy compares with local expectations

Effecto’s published refund rule is narrower than what many users expect. It allows refunds mainly where the product is proven faulty and reported within 14 days (help.effecto.app). That is stricter than the informal 7 to 14 day goodwill windows many digital services use.

If you believe the subscription flow was misleading or a continued charge happened after cancellation, RA 7394 gives you a basis to complain to DTI. You do not need to write a legal essay. A clear timeline with receipts, screenshots, and the exact amount charged is usually more useful.

How to file a complaint in the Philippines

Start by emailing Effecto support and asking for a written resolution. Give them the account email, charge date, amount, and your cancellation proof. If there is no satisfactory response, file a complaint with DTI and separately contact your bank or payment provider for a billing dispute.

If the charge was unauthorized or continued after cancellation, ask your card issuer, GCash-linked card provider, Maya, or bank for a chargeback request. BSP-related dispute practice usually gives cardholders about 60 days from the statement date to contest a transaction, so act fast and attach your evidence.

Useful authority contacts

For consumer complaints, the authority to know is DTI. Use its official consumer channels and online complaint tools for subscription disputes under RA 7394. For payment disputes involving cards or e-wallets, your bank or issuer is the immediate contact, with BSP as the financial regulator if needed.

Useful official sites include DTI and BSP, but for this guide the clickable links are listed in the useful links section below together with Effecto’s help articles. Save those links before you start a complaint so you can move quickly if support stalls.

What customers say about cancellation and charges

Overall verdict from available reviews

Based on the review sample provided here, cancellation looks difficult rather than easy. The sentiment trend is 0 positive and 3 negative out of 3 unique reviews, with complaints focused on continued charges, lack of a clear cancellation path, and refund refusal.

To be fair, a small sample is not the whole customer base. Effecto’s core idea, tracking mood and symptoms in one place, can still be useful for some people. But if your priority is smooth billing control, the available review pattern raises a real heads up.

Recurring complaint themes

Source summary and user quotes

• "I signed up two years ago; cancelled straight away and two years on they are still taking my money and refusing refunds. It’s a major con and they keep taking unapproved payments." (Trustpilot)

• "I paid £5 [about ₱364] for a trial subscription with the intention of cancelling before the trial period ended if I decided it wasn’t for me. However, when I tried to cancel, I found it extremely difficult - there was no clear cancellation option within the app." (Trustpilot)

• "I have NEVER downloaded an ADHD app, much less 'Effecto' but found them having snuck in an auto-bill to my Paypal. These absolute scammers refuse to give me my money back." (Trustpilot)

Documents to prepare before and after cancellation

Before you send the cancellation request

Prepare a small evidence folder before you contact support. Save a screenshot of your current plan, renewal date, and the screen that shows whether you are billed through the website, App Store, or Google Play. Those three images often save a lot of time later.

• Screenshot of current subscription page

• Screenshot of next billing date

• Receipt email or invoice

• App store purchase page if relevant

What you need for refunds or disputes

For a refund request, you need the transaction date, amount, payment channel, and account email. If you are claiming the product was faulty, Effecto asks for detailed information and visual proof within 14 days of purchase (help.effecto.app).

• Transaction ID or order number

• Statement screenshot showing charge

• Visual proof of the fault

• Your cancellation email and reply

Common mistakes that lead to extra charges

Using the wrong cancellation channel

This is the most common trap. If you subscribed on the Effecto website, canceling inside App Store or Google Play will not stop the website billing. Filipino users often assume every app charge sits inside the app store, but that is not always true.

Solution: check your original receipt. If the receipt came from Effecto or a direct merchant processor, email [email protected]. If it came from Apple or Google, cancel through that store menu and save the final confirmation screen.

Waiting too close to renewal

Effecto says website cancellation requests should be sent at least 48 hours before the next billing date (help.effecto.app). If you email only a few hours before renewal, you may still get charged for the next cycle.

Solution: send the request three to five days early if possible. Then set a calendar reminder for the renewal date and another one two days later so you can verify whether billing actually stopped.

Thinking app deletion ends the subscription

Deleting the app does not cancel your subscription. The official help article says deleting the app or deleting personal data does not stop billing for website subscriptions (help.effecto.app).

Solution: cancel the billing agreement itself, not just the app. After that, uninstall the app only once you have the cancellation proof saved on your phone or computer.

Expecting a prorated refund after cancellation

Many users assume they will get money back for unused days. Based on the published refund policy, that expectation is usually wrong. Refunds are considered mainly when the product is proven faulty and reported within 14 days of purchase (help.effecto.app).

Solution: if your goal is only to avoid the next charge, focus on timely cancellation. If you are asking for money back, build the case around a billing error, unauthorized charge, or a documented product fault.

Not keeping proof

The review sample includes complaints about continued billing after users believed they had canceled. Without screenshots or emails, disputes become much harder, especially if weeks have already passed and the exact timeline is blurry.

Solution: save the sent email, support reply, app store cancellation screen, and your next bank statement. A simple screenshot taken on the same day can make the difference between a denied dispute and a successful chargeback.

Quick comparison of cancellation routes

Methods, notice periods, and difficulty

Key takeaway for Filipino users

No single route fits everyone because the right method depends on where you paid. The fastest path is usually the original billing channel, and the safest path is the one that gives you clear proof, such as an app store confirmation screen or an email trail from your registered address.

If you are unsure, start by identifying the merchant on your receipt before clicking anything. That one step avoids most cancellation mistakes with Effecto.

What to do after you cancel

Immediate checks in the next 24 hours

Right after canceling, verify that you have written proof. For website cancellation, that means your sent email plus any reply from support. For App Store or Google Play, that means the subscription should show as canceled and include an end date.

Add a reminder on your calendar for your next billing date and another reminder 7 days later. This is the easiest way to catch continued billing while your evidence is still fresh and while dispute deadlines are still on your side.

Watch your bank, card, GCash, or Maya statement

Monitor at least one full billing cycle after cancellation. Look for the merchant name, the exact amount, and whether a foreign currency conversion changed the posted peso value. If an unauthorized or continued charge appears, contact your bank or e-wallet provider immediately and ask for a dispute or chargeback.

In the Philippines, cardholders typically have around 60 days from the statement date to dispute a transaction through their issuer under BSP-related practice. DTI handles the consumer complaint side under RA 7394, while your bank, GCash-linked card, Maya, or card issuer handles the payment reversal process.

Alternatives if you still want wellness support

If you are leaving Effecto but still want a wellness app, Calm offers meditation and sleep tools at $14.99 (₱847) per month or $69.99 (₱3,954) per year. Headspace is in a similar range at $12.99 (₱734) per month or $69.99 (₱3,954) per year.

If you want human support instead of tracking tools, BetterHelp is priced around $60 to $90 per week, or about ₱3,390 to ₱5,085 weekly. Talkspace sits around $65 to $99 per week, or about ₱3,673 to ₱5,594 weekly. For lower-cost support, 7 Cups offers free listener support and therapy starting at $150 (₱8,475) per month.

Useful links

• Effecto cancellation help article

• Effecto refunds, failed payments, and billing issues

• Trustpilot reviews for Effecto

• Department of Trade and Industry Philippines

• Bangko Sentral ng Pilipinas

Address and where to send notices

Physical business addresses linked to Effecto

If you want to send a written notice by post, the business addresses publicly associated with Effecto and Medical Score UAB are in Lithuania:

• J. Zemgulio str. 46, Panevezys, Lithuania

• Antakalnio str. 17, Vilnius, Lithuania

There is no Philippines-based cancellation office listed in the research data. For practical purposes, email remains the main working route for direct subscriptions.

Best use of the address for Filipino users

Use postal mail only as a backup if you already emailed support and want an extra record. Because there is no listed phone line and no live chat, your strongest practical evidence is usually the cancellation email sent from the registered address, plus any payment records showing the exact date and amount charged.

If you end up in a dispute, present the full timeline clearly: sign-up date, cancellation date, support contact date, and any later charge date. That simple sequence is what DTI, your bank, or your card issuer will want to see.