Cancellation Float: Step-by-Step

What is Float

Float as a team planning subscription

Float is a web-based resource planning and scheduling service used by teams that need to assign people, track capacity, manage time off, and plan project work. The service is sold as a recurring subscription with monthly or annual billing, and its pricing page shows paid tiers called Starter, Pro, and Enterprise official pricing page.

Here is the part many users miss: Float starts with a 30-day free trial, then moves into paid billing if you upgrade. The Terms say billing is charged in advance at the start of each billing period, either monthly or annually, and renewal is automatic until you cancel official terms.

Main tools people actually pay for

The paid value is in planning and visibility. Starter includes scheduling, capacity and time off management, unlimited project scoping, project margin tracking, and 1 placeholder. Pro adds project estimates, actuals tracking, and reporting that compares estimates with planned hours float.com.

For a small agency or operations team in the Philippines, that means you are paying to see who is free, who is overbooked, and how project hours are performing before payroll and delivery problems pile up. Enterprise adds a dedicated customer success manager, which matters more for larger teams than solo users.

How Float works in the Philippines

Float is available online in the Philippines, but the published support details do not show a phone line, local office, or live chat. The available contact point is email at [email protected], and support hours are not specified in the published help information support article.

Prices are commonly shown in foreign currency on the official site, but for Philippine readers the practical estimated monthly equivalents are Starter at ₱392.00 and Pro at ₱672.00 based on current exchange conversion provided in the research data. Just a reminder: if your card is billed in foreign currency, your bank may add conversion costs on top of the base subscription amount.

Business model, trial, and commitment

Float does not appear to lock you into a minimum term in the published Terms. You can choose monthly or annual billing, and there is no early termination fee listed. The catch is that billing is non-refundable for partial unused periods, upgrades, downgrades, or months where the account stays open but is not used refund policy.

If you are only testing the service, the 30-day free trial is the safest window. If you do not upgrade after the trial, Float says your data can be saved for 6 months. If you actively delete your team, the associated information is permanently removed. The truth is, Float’s cancellation flow is simpler than many SaaS tools, but the refund side is stricter than some users expect.

How to cancel Float without extra charges

Checks to do before you click delete

Many cancellation problems start before the actual cancellation page. If you are paying ₱392.00 for Starter or ₱672.00 for Pro each month, even one missed billing date means another full cycle because Float bills in advance and auto-renews official terms.

Before you cancel, save any project schedules, team assignments, and reports you still need. Also take a screenshot of your current plan, your seat count, and your latest invoice date. If a charge appears later, those screenshots are your best proof for a support ticket, bank dispute, or DTI complaint under RA 7394.

• Open your billing area and note the next billing date.
• Save project data or export reports you may need later.
• Take screenshots of plan name, seats, and latest payment.
• Check whether you are on monthly or annual billing.

The exact web cancellation path

Float’s published cancellation method is through your account. The official click path is clear: log in to your Float account, go to Team settings, open the General tab, click Delete team, then confirm deletion. Float says this permanently removes all associated information support.float.com.

This is the step where users often hesitate because the button says Delete team rather than Cancel subscription. Here’s the thing: for Float, deleting the team is the cancellation action tied to ending the subscription. Use the official help page while doing it so you can match the screen labels exactly: cancel and delete team guide.

• Log in to your Float account.
• Go to Team settings.
• Select General.
• Click Delete team.
• Confirm the deletion.
• Save a screenshot of the final confirmation page.

Email support and postal option

Float does not publish a support phone number and does not appear to offer live chat. If the web flow fails, the available direct contact is [email protected]. In your message, include your team name, billing email, last charge amount, billing date, and a screenshot showing that you tried to delete the team. This makes a real difference when support volume is high.

You can also send a cancellation notice by registered mail to the company address if you want stronger proof of timing, especially before an annual renewal. Some users now use digital registered delivery tools such as Postclic because they create timestamped proof of sending, receipt, and opening without going to a post office. That said, the account method is still the fastest route when the dashboard is working.

What to say in a support email

If you need support help, keep your message short and specific. Ask for cancellation confirmation, state the exact service name Float, mention your latest billing amount, and request written confirmation that auto-renewal has stopped. Clear emails usually get handled faster than long complaints.

• Subject: Cancel Float subscription and confirm no further billing
• Account email: your billing email
• Team name: your workspace or company name
• Last charge: date and amount in ₱ or card currency
• Request: written confirmation of cancellation

After cancellation: access, renewal, and your data

What happens to access after you cancel

Float’s published help and refund pages focus on team deletion, not on a grace access period after paid cancellation. Because the action is Delete team, you should treat this as an immediate account-ending step rather than a soft cancellation at the next renewal date. If you still need files or schedules, export them before you confirm deletion support article.

If you are still inside the 30-day free trial and decide not to upgrade, Float says your data is saved for 6 months. That is different from deleting the team yourself. No upgrade means data retention for 6 months; active deletion means the associated information is removed official terms.

What happens if you do nothing

If you do not cancel, Float renews automatically at the start of the next billing period. The Terms state that plans are billed in advance monthly or annually, so forgetting the renewal date can lead to a full new charge even if you stopped using the platform last week float.com.

This matters even more on annual billing because the one-time charge can be much larger than the monthly amount. Since no cancellation fee and no early termination fee were found, the real risk is not a penalty. The real risk is missing the billing date and losing the chance to stop the next charge.

Your data before and after deletion

Take note of the distinction between an inactive trial and a deleted team. Float says trial data can be saved for 6 months if you do not upgrade, which gives you a window to return later. But if you choose to leave and delete the account or team, the data is removed official terms.

For teams in the Philippines handling client schedules, this can be a serious operational issue. Download reports, save screenshots of upcoming allocations, and copy any holiday or leave setup you might need to rebuild elsewhere. Once the team is deleted, you should assume recovery is not available.

Float refund policy and what Philippine users can actually expect

The official refund rules

Float offers one user-friendly refund window and one strict rule. The friendly part is this: after you upgrade to a paid plan, if you are not satisfied within the first 30 days, Float says it will cancel your subscription and refund the amount paid with no questions asked. Refunds go back only to the original payment method refund policy.

The strict part is that billing is otherwise non-refundable. Float says there are no refunds for partial months, unused time while the account remains open, upgrades, or downgrades. In plain terms, most users should not expect a pro-rated refund after the first 30 paid days.

Your rights in the Philippines

In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines or RA 7394 through the DTI. For online services, there is no universal cooling-off rule covering every digital subscription, but sellers still need to deal fairly with billing, advertising, and complaint handling. That helps if you were charged after cancellation or billed in a misleading way.

Door-to-door and direct sales have a 7 working day cooling-off period in some situations, but that is not the standard rule for a service like Float purchased online. For Float specifically, the stronger practical protection is the company’s own 30-day paid refund promise plus your payment dispute rights through your card issuer, GCash, Maya, or bank if an unauthorized charge appears.

How to request a refund step by step

If you are inside the first 30 days after upgrading to paid, email [email protected] as soon as possible and ask for cancellation plus refund in the same message. Include your billing email, charge date, charge amount, and a screenshot of the invoice. Mention that the refund policy promises a refund within the first 30 days after upgrade support.float.com.

• Send the request before day 30 from your upgrade date.
• Attach invoice screenshot and payment proof.
• Ask for refund to the original payment method.
• Save the sent email and any reply.

Chargeback and payment disputes in the Philippines

If Float keeps charging you after cancellation, contact your bank or e-wallet provider quickly. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. That applies to credit cards and can also guide e-wallet disputes through GCash or Maya, depending on their own complaint process.

Use chargeback as a last resort after you try the account cancellation and support channel. Send your bank the cancellation screenshot, support email, invoice, and the date the extra charge appeared. For broader consumer complaints, DTI can receive online subscription issues under RA 7394.

Float terms that affect billing, renewal, and cancellation timing

Auto-renewal and advance billing

Float’s Terms state that subscription plans are billed in advance and are non-refundable, with automatic charges at the start of each new billing period, monthly or annually official terms. That one sentence explains why users get caught by surprise: billing does not wait for usage, and the charge happens at the very start of the cycle.

Upgrades and added seats are charged immediately and prorated based on the remaining time in the current billing cycle. Downgrades also apply immediately, but the changed plan or seat count appears on the next invoice. If your bill jumped unexpectedly, a seat increase is one of the first things to check.

Trial conversion and commitment length

The Terms say Float offers monthly and annual plans, with no minimum commitment period clearly specified. That is good news if you want flexibility. The risk is not lock-in through a penalty fee, but forgetting to stop auto-renewal before the next cycle starts.

During the 30-day free trial you get full feature access and unlimited teammates. If you do not upgrade after the trial, Float says your data is saved for 6 months. If you upgrade and later cancel by deleting the team, do not expect the same retention treatment because deletion removes associated information.

Float plans and pricing in the Philippines

Current plans and monthly cost

The estimated Philippine prices above come from exchange-based research data and may move with currency fluctuations. For the latest official list, use Float pricing.

Which plan is cheapest and which costs more

Starter at ₱392.00 is the lowest published monthly estimate, while Pro at ₱672.00 is the higher standard tier. Enterprise does not show a public amount, so budgeting is less predictable there and usually means a sales process. If your team only needs scheduling and availability, Starter is the line to compare against your real usage.

If you are paying for Pro but not using estimates, actuals, or comparison reporting, you may be overpaying by roughly ₱280.00 per month per billing unit based on the published estimates. That difference adds up over a year, especially for teams with multiple paid seats.

Billing notes that matter before cancellation

Float’s Terms confirm auto-renewal and non-refundable billing in advance. There is no cancellation fee and no early termination fee found in the Terms, which is good. The practical cost issue is missed timing, not a penalty line item.

No reliable public data in the verified sources gives a price increase history or exact annual savings percentage, so Float should be treated as monthly comparable unless you have a custom annual quote. If you are on annual billing, ask support for your exact renewal date before waiting too long.

Your rights in the Philippines when cancelling a subscription

The laws that matter for a service like Float

For Philippine users, the main consumer framework is the Consumer Act of the Philippines or RA 7394, enforced by the DTI Consumer Protection Group. In plain language, this law supports fair dealing, proper disclosure, and complaint handling when a merchant keeps charging, misrepresents a service, or refuses to address a billing issue.

For payment disputes, your bank and BSP-related complaint processes matter just as much. If Float charges you after cancellation, the issue can move from customer service into a transaction dispute. That is why screenshots, timestamps, and billing records are not optional. They are the documents that make your complaint work.

Cooling-off and withdrawal in practical terms

For online subscriptions in the Philippines, there is no universal statutory cooling-off rule that automatically gives you a no-questions-asked cancellation window for every digital service. That means Float’s own 30-day paid refund promise is more useful in practice than trying to force a generic online cooling-off right that may not apply.

There is a 7 working day cooling-off rule for some direct sales situations, but Float is usually purchased online through its own website. So for Float users, the practical route is simple: cancel through Team settings, request a refund within 30 days of paid upgrade if eligible, then escalate to DTI or your bank if billing continues.

How to file a complaint

If support does not solve the issue, prepare a concise complaint file with your Float email address, invoice, cancellation screenshot, and the exact date of the disputed charge. Then file with the DTI Consumer Protection Group. For bank or card disputes, contact the issuing bank, GCash, Maya, or your credit card provider within 60 days from the statement date where possible.

You should also explain the timeline clearly: when you subscribed, when you cancelled, when the charge appeared, and what support replied. A short factual timeline works better than a long emotional message. DTI handles consumer complaints, while payment reversal usually starts with the bank or e-wallet provider.

Useful authority contacts

The authority named in the research data for consumer protection is the Consumer Protection Group of the Department of Trade and Industry in the Philippines. Use the official DTI website for complaint channels and updates because agency forms and contact pages can change.

• Department of Trade and Industry

What users say about cancellation and billing

Overall verdict from available reviews

Based on the review set provided here, the sentiment is clearly negative: 0 positive and 4 negative out of 4 unique reviews. That does not prove every Float user has a bad experience, but it does show a pattern around customer service delays, charges tied to unsatisfactory service, and frustration when payment happens before the user gets what they expected.

For Philippine readers, this is a heads up rather than a final judgment. The local issues listed in the research data also point to practical frustration around limited floatation-related availability in Metro Manila and high demand causing fully booked schedules. Even though those local complaints fit wellness businesses more than this SaaS platform, they show how easily confusion can happen around the Float name.

Recurring themes

Source summary

Individual user comments

• "They have you pay for a subscription in order to get a Float then Deny you for a Float... deceptive!" (TrustPilot)
• "Really bad customer service, when you want to contact, send questions, they answer very clearly, will answer within 3 working days, actually I sent messages twice, please answer my questions, and never got a reply." (TrustPilot)
• "I have been using Float Me for awhile now. Never had a problem. Borrow $50 bucks [about ₱2,800] and pay it back on payday... They take the money for my subscription $4.99 [about ₱280] and then don't float me... Float me or refund me!" (TrustPilot)
• "I was a good customer... The only thing that changed was my debit card... DO NOT USE THEM! They take your payment and then suddenly deactivate your account without asking you questions." (TrustPilot)

Only negative reviews were provided in the dataset, so that should be said plainly. A balanced point in Float’s favor is that the official cancellation path is at least documented, and the refund policy does include a 30-day paid refund window, which is better than many SaaS platforms.

Documents to prepare before and after cancellation

Before cancelling

Prepare your evidence before you click Delete team. The minimum set is a screenshot of your current plan, the next billing date, your seat count, and your latest invoice. If your account shows Team settings and General before deletion, capture those screens too.

• Plan screenshot
• Invoice or receipt
• Billing date screenshot
• Exported reports or schedules

For refunds and disputes

If you want a refund within the first 30 paid days, include the charge date, amount, and original payment method in your request. If a bank dispute becomes necessary, add the cancellation confirmation screenshot and your support email thread. These are the exact records banks and DTI staff usually ask for first.

• Transaction ID
• Charge date and amount
• Support email copies
• Cancellation proof

Common Float cancellation mistakes

Deleting nothing and assuming billing will stop

Some users stop using a SaaS tool and assume that inactivity counts as cancellation. Float’s Terms say the subscription auto-renews and billing is charged in advance, so unused time does not stop the next payment. The fix is simple: go through Team settings and complete Delete team before the billing date.

A realistic example is a manager who offboards the team from daily use but leaves the workspace active. One month later, a new charge lands because the account still existed. In Float, inactivity is not cancellation.

Expecting a pro-rated refund

This is one of the biggest misunderstandings. Float says billing is non-refundable for partial months, unused periods, upgrades, and downgrades, except for the first 30 days after upgrading to paid refund policy.

If you cancel halfway through a cycle and ask for half your money back, support may refuse based on that rule. The better move is to cancel before renewal or act quickly within the first 30 paid days if the service is not working for you.

Not saving proof of cancellation

Several bad subscription experiences online follow the same pattern: the user says they cancelled, but they kept no screenshot, no confirmation email, and no invoice copy. If another charge appears, proving your timeline becomes much harder.

Always keep one screenshot of the final deletion confirmation and one screenshot of your last successful support message. If your bank later asks for evidence within the 60-day dispute window, you will already have it ready.

Waiting too long to escalate a billing error

Float says billing errors should be raised with support, but detailed procedures are not published. If support does not respond and a charge is clearly unauthorized or continued after cancellation, do not wait for months. Go to your bank, card issuer, GCash, or Maya while the transaction is still inside the dispute window.

A good rule is to contact support immediately, then move to a payment dispute if you get no meaningful reply within a reasonable period and the evidence is clear. Delay mainly helps the charge age out of the easiest dispute period.

Quick comparison of cancellation methods

Methods at a glance

How to choose based on your situation

If your dashboard is accessible, the web account route is the most direct because it matches Float’s published cancellation steps. Email support helps when the account flow fails or when you also want a refund request attached to the same case.

Registered mail is slower but can help if you are close to an annual renewal and want extra delivery proof. No single option fits every case, so choose based on access, urgency, and how much evidence you want to keep.

What to do right after you cancel

Immediate checks in the first 15 minutes

As soon as you finish the cancellation, save the confirmation screen and check your email inbox for any follow-up message. Put a calendar reminder 3 days before your next expected billing date and another on the billing date itself. That gives you two chances to catch a problem early.

If no confirmation arrives, send a short support email the same day with your screenshot attached. That creates a second timestamp showing you acted before renewal.

Watch your payment method and know your backup options

Check your card, GCash, Maya, or bank statement for at least one full billing cycle after cancellation. If a new charge appears, contact the merchant and your payment provider immediately. In the Philippines, card dispute windows often run up to 60 days from the statement date, so speed matters.

If support is unresponsive, you can escalate through your bank or e-wallet provider and file a consumer complaint with DTI under RA 7394. Keep your screenshots, invoice, and cancellation proof together in one folder so you can send them in one shot.

Alternatives after leaving Float

If you are actually looking for floatation services rather than the SaaS platform, the research data lists a few local alternatives. Floatscape PH in Quezon City starts around ₱1,200 per session. Float Manila and I-Float are also listed, though exact current prices were not specified in the provided data.

That naming overlap is worth mentioning because some users search for Float and land on the wrong service. If your goal is wellness rather than team planning software, confirm the website and service type before paying.

Useful links

• Float official pricing
• Float terms of use
• Float cancellation help
• Float refund policy
• Department of Trade and Industry

Float cancellation address and mailing details

Postal address for written notices

If you want to send a written cancellation or billing dispute notice by post, use the address below:

• 1000-119 Spadina Ave Toronto, ON M5V 2L1, Canada

This address is useful when you want delivery proof in addition to the online cancellation flow. For most users, though, the faster path is still the account dashboard plus a support email copy on the same day.

Practical mailing tips

If you mail a notice, put your billing email, team name, last charge date, and a clear request to cancel and stop auto-renewal in the letter. Keep the receipt and tracking number. If the timing is close to a renewal date, send the letter early because international delivery can take several business days.

Use mail only as one option in your paper trail, not as a substitute for the web cancellation path when your account is accessible. The strongest record is usually a combination of dashboard screenshot, support email, and payment statement.