Cancellation Memento: Easy Method

What is Memento

Memento as a subscription service

Memento is a digital memory-keeping service that lets you build and manage personal projects such as photo collections, memoir-style records, and organized libraries. Based on the verified pricing data, it works as a recurring subscription service with paid tiers that include cloud storage, unlimited entries, unlimited libraries, and AI credits.

Here is the practical part for users in the Philippines: Memento offers a free 3-day trial, then it switches to a paid plan unless you cancel before the next billing date. Its Terms say subscriptions auto-renew every billing period, so if you signed up and forgot about the renewal, that is usually why a fresh charge appears on your card or app store account.

What users are actually paying for

The paid value is not just access to the app itself. The Pro plan includes 5 GB cloud storage, sharing tools, unlimited entries, unlimited libraries, 2000 AI credits, and enhanced AI features for ₱480.00 per month. The Business plan increases storage to 20 GB per user and raises AI credits to 3000 per user at ₱840.00 per month.

If you only use Memento casually, those paid extras may be more than you need. The truth is, many cancellations happen because users signed up for the 3-day trial, tested the AI or storage features, then decided the monthly charge was not worth keeping.

Availability and use in the Philippines

Memento is available online and can also be billed through App Store and Google Play, which matters because the cancellation path depends on where you subscribed. In the Philippines, the published prices in the research data are already shown in pesos: ₱480.00 for Pro and ₱840.00 for Business, although Memento says prices may still move with exchange rates.

Support details are limited. There is no listed phone number, no live chat, and the public contact email in the research is [email protected]. That lack of direct support is one reason some users feel stuck when trying to cancel or request a refund.

How to cancel Memento without getting billed again

Checks to do before you press cancel

A lot of frustration starts with one missed detail: the billing date. Memento’s Terms say the subscription auto-renews unless you cancel before the next billing date, so open your account now and note the exact renewal date. Take a screenshot of your current plan, the amount, and the renewal screen before changing anything.

You should also save any content you cannot afford to lose. Memento’s Terms do not clearly explain how long your data stays available after cancellation, so export photos, notes, or project files before you end the subscription. If you are still inside the 3-day trial, cancel early and do not wait until the last few hours.

• Screenshot your plan name and billing date
• Save proof of the last payment amount
• Export important memories, images, or entries
• Check whether you subscribed on web, App Store, or Google Play

Cancel through the Memento website account

If you subscribed directly on the website, log in to your Memento account and go to the account area. The verified cancellation path is through your account settings or subscription management section, where you can follow the prompts to cancel before the next billing date (memento.com).

In practical terms, look for a path close to Account > Settings > Subscription or Billing > Cancel Subscription. Interface labels can move around, so if you do not immediately see the cancellation button, open the help article at Memento help and compare it with what appears in your account.

Once the cancellation is accepted, take a full-screen screenshot showing the date and your account email. Do not rely on memory. If there is no confirmation email within a short time, save the final confirmation page yourself because that screenshot may be the key evidence if another charge hits later.

Cancel through App Store or Google Play

If you subscribed on iPhone or iPad, you must cancel in App Store, not on the Memento website. Open App Store, tap your profile icon, open Subscriptions, tap Memento, then tap Cancel Subscription and confirm (memento.com). If the app page says the subscription is already expired or inactive, screenshot that screen anyway.

If you subscribed on Android, open Google Play Store, tap your profile or menu, open Payments and subscriptions or Subscriptions, choose Memento, then tap Cancel Subscription and follow the on-screen prompts (memento.com). Google Play is often the cleanest proof trail because it records the cancellation date inside your Google account.

Heads up: cancelling the app or deleting your account is not always the same as cancelling the store subscription. If billing started through App Store or Google Play, remove the recurring plan there or the charge may continue.

Email, campus address, and postal option

Memento does not list a support phone number and has no live chat in the verified data, so email becomes the main backup channel. You can write to [email protected] and state your account email, billing date, payment channel, and your request to cancel. Send the message before renewal day and attach screenshots of your plan page.

For the Philippines service context provided, there is also a physical address linked to the campus-based Memento service. If you prefer a paper trail, you can send or deliver a written cancellation request there. Some consumers now use digital registered-letter platforms such as Postclic because they create time-stamped proof of sending, receipt, and opening without lining up at the post office.

Use the postal route as one option, not the only one. In most subscription cases, web account cancellation or app store cancellation is faster, while email and written notice are useful for proof if support becomes hard to reach.

After you cancel: access, renewal, and your saved content

How long access usually continues

Memento’s published cancellation guidance focuses on stopping future charges, not on cutting access immediately. In most recurring digital subscriptions, cancelling means your subscription remains active until the end of the current paid period, and the key confirmed fact here is that cancelling prevents the next renewal charge rather than erasing the current term on the spot (memento.com).

A practical example helps. If your Pro plan renews every 25th of the month and you cancel on March 10, you would normally expect paid access to continue until March 25, then stop before the April charge. Save a screenshot that shows the remaining active period if the platform displays it.

What happens if you do nothing

If you do not cancel, Memento’s Terms say the subscription renews automatically every billing period. There is no minimum commitment duration stated in the Terms data, so the real risk is not a lock-in fee but forgetting the renewal date and getting charged again.

No cancellation fee and no early termination fee were found in the Terms. That is good news, but it does not mean refund rights are automatic. If the charge posts because you missed the renewal cut-off, you will likely need to ask support or your payment provider for help.

Your data after cancellation

Memento’s Terms do not clearly explain data retention after cancellation. The research points users to Memento’s Privacy Policy for data handling, which means you should assume nothing and export what matters before ending the subscription.

If your account contains family photos, journals, or school memory projects, back them up before you cancel. That is the safest move because the Terms data does not promise long-term retention or a grace period for recovering deleted content.

Memento refund policy and the reality for Philippine users

What the published policy says

Memento does not clearly state a refund policy for cancellations in the Terms data. The verified research says refunds for general cancellations, unused periods, and billing errors are not specifically explained, and users are directed to contact customer service (memento.com).

That means you should not assume a pro-rated refund for unused time. If you cancel halfway through a monthly plan, the safest expectation is that future billing stops, while the remaining paid period may simply run until the cycle ends.

Your rights in the Philippines

In the Philippines, consumer issues around subscriptions are mainly covered by the Consumer Act of the Philippines, Republic Act No. 7394. For door-to-door or direct sales, consumers generally get a 7 working day cooling-off period, but there is no universal cooling-off rule for all online subscriptions, so digital services like Memento often depend on the seller’s own terms and the payment platform’s rules.

Here’s the thing: Memento’s Terms do not mention a cooling-off period or a right of withdrawal. If you believe the billing was misleading, unauthorized, or continued after cancellation, you can bring the matter to DTI under RA 7394 and keep your screenshots as evidence.

How to ask for a refund step by step

Start with the channel where you paid. If you paid on the Memento website, email [email protected] with your account email, transaction date, amount, and a short explanation of why you want the refund. Include attachments showing the charge, your cancellation date, and any renewal screen.

If you paid through App Store or Google Play, request the refund there as well because the store controls the billing record. In billing-error cases, act fast. A request sent on the same day as the charge has a stronger chance than one sent weeks later.

• State the plan and amount clearly, such as Pro at ₱480.00
• Attach proof of cancellation and proof of charge
• Mention whether the issue is trial conversion, duplicate charge, or continued billing
• Ask for a written reply with a case reference

Chargeback, bank dispute, and e-wallet complaints

If Memento does not reply or refuses a valid billing-error request, you can dispute the payment with your bank, credit card issuer, GCash, or Maya. Under BSP-related practice in the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction, so do not sit on the problem.

Use chargeback as a last resort for unauthorized or continued charges after cancellation. Send the bank your screenshots, your cancellation confirmation, the charge amount, and your email trail. For broader consumer complaints, DTI handles online subscription issues under RA 7394.

Subscription terms that matter before you subscribe or cancel

Auto-renewal and free trial conversion

Memento’s Terms say subscriptions auto-renew every period unless you cancel before the next billing date (memento.com/terms). That is the key clause for most billing complaints because it puts the burden on you to cancel in time and to keep your billing details updated.

The service also offers a free 3-day trial for new customers, after which a paid subscription begins (memento.com/terms). If you started the trial by curiosity and forgot to cancel, the conversion to paid status is the most likely reason for the charge on your card or app account.

Commitment period, governing law, and dispute gaps

The Terms data does not specify a minimum commitment duration, which suggests you are billed by the selected period and can stop renewal before the next cycle. No cancellation fee and no early termination fee were found, which is better than many subscription products.

At the same time, the Terms say the contract is governed by the laws of Middlesex County, Massachusetts, and they do not clearly explain dispute resolution or data retention after cancellation (memento.com/terms). For Philippine users, that makes your own documentation even more important because the practical route for complaints will often be DTI, your bank, or the app store platform.

Memento plans and pricing in Philippine pesos

Current subscription plans

Which plan costs more and who it suits

The least expensive verified plan is Pro at ₱480.00 per month. The highest verified plan is Business at ₱840.00 per month, which is ₱360.00 more each month for higher storage and more AI credits per user.

If you are a solo user who only wants memory storage and occasional AI tools, Pro is the simpler benchmark. Business makes more sense if several users need shared access or if larger per-user storage matters enough to justify the extra ₱4,320.00 per year compared with Pro.

Billing notes and hidden-cost reality

The pricing notes say amounts are based on the current exchange rate and may vary, so do not be surprised if the store amount is slightly different from the guide. No annual plan savings were provided in the verified data, so there is no published annual-discount calculation to compare here.

No hidden cancellation fee was found in the Terms, and no early termination fee was identified. The main cost trap is the 3-day free trial converting into a paid subscription if you forget to cancel in time.

Your rights in the Philippines if Memento keeps charging you

Laws and agencies that matter

For Philippine users, the most relevant law is the Consumer Act of the Philippines, Republic Act No. 7394. For digital subscription problems such as continued billing after cancellation, misleading sign-up flows, or denied refunds after a billing error, DTI is the agency most consumers will deal with.

Memento’s own Terms do not give a cooling-off period or withdrawal right, but that does not remove your local consumer protections. If the service charged you after a properly completed cancellation or failed to present the billing clearly, DTI can review the complaint under RA 7394.

Cooling-off and withdrawal in plain language

Philippine law gives a 7 working day cooling-off period mainly for door-to-door or direct sales. For online subscriptions, there is no blanket rule that always grants a no-questions-asked cancellation window, which is why trial deadlines and proof of cancellation matter so much for services like Memento.

In real life, this means your best case is strongest when the charge was unauthorized, the subscription renewed after you already cancelled, or the sign-up information was unclear. If you simply changed your mind after a normal renewal, getting a refund may be harder unless the payment platform has a favorable policy.

How to file a complaint

Start by gathering your evidence. You need the account email, screenshots of the cancellation page, proof of charge, your messages to Memento, and the exact amount such as ₱480.00 or ₱840.00. Write a short timeline with dates because DTI and banks respond better when facts are organized.

Then file with DTI through its consumer complaint channels and keep your reference number. If the issue is an unauthorized card or e-wallet charge, contact your bank, GCash, Maya, or card issuer on the same day if possible and ask for a transaction dispute or chargeback review.

Useful local contacts

DTI is the main consumer authority named in the verified data for Memento-related rights in the Philippines. BSP also matters when the issue is a card or e-wallet dispute rather than the service itself.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and support

Overall verdict from available reviews

The review trend in the supplied data is clearly negative: 0 positive and 4 negative unique reviews. Not all of these reviews appear to describe the same digital subscription flow, so treat them as a warning sign about customer service and refund friction rather than as a perfect measure of the exact Memento app cancellation path.

For Philippine users, the local friction points line up with the research: no listed phone number, no live chat, and some users struggling to find the right cancellation route. So the honest verdict is that cancellation is possible, but support may feel slow or thin if something goes wrong.

Recurring themes

Individual user reports

• "I placed an order on the 15 August 2022, have as yet not received my order, have been told it is waiting to be collected from the warehouse and there is a backlog. I am now asking for a refund we will see where we are going with this." (TrustPilot)

• "Ordered in November still NO SHOES AND SAID BECAUSE OF THE PANDEMIC, which is over I’d get them in the 17th of January. Still no shoes, and now they have blocked all my emails, needless to say this is just a joke." (TrustPilot)

• "I have had the WORST experience with this company I would highly advise against using this company for any military gifts. I ordered a plaque for a service member's going away almost a month and a half in advance. I was sent the wrong mock-up of my product and wasn’t sent the correct one until a week later. Knowing I would not receive my order in time I tried to call multiple times to have the order cancelled and was constantly given the run around." (TrustPilot)

• "I ordered an Own The Flag square from the Thai MotoGP. Received the item but it wasn’t my name on the Flag Square. I also thought your name was printed on the square. The one I received was hand-written. They say they’re going to get DHL to collect the item as they’ve sent out items to the wrong customers. How long is this going to take to rectify. What if the person who has my square doesn’t return it. First & definitely last purchase I’ll be making." (TrustPilot)

Because only negative reviews were supplied, there is no honest basis to claim a strong positive cancellation reputation here. The balanced point is that no dark patterns were identified in the research, so the problem seems to be more about limited support and unclear processes than obvious retention tricks.

The documentation that saves you when support is slow

What to save before cancellation

Before cancelling, collect the basics in one folder on your phone or laptop. Save a screenshot of the plan page, the billing date, the amount charged, and the payment channel. If you are on the 3-day trial, screenshot the trial end date because that date is the line between free use and a paid charge.

• Current plan screen
• Renewal date screen
• Last invoice or app receipt
• Exported copies of important memories

What to save for refunds and after cancellation

For a refund request, keep the transaction ID, date, amount, and the card or wallet used. If your bank statement only shows a merchant descriptor, screenshot that line too because banks often ask for the exact posted entry.

After cancelling, save the confirmation email or a screenshot of the final success screen. Then check your next bank or e-wallet statement. One clean cancellation screenshot can save days of back-and-forth with support, DTI, or your bank.

The mistakes that usually lead to another charge

Common errors and how to avoid them

The biggest mistake is using the wrong cancellation channel. If you subscribed through App Store, cancelling on the Memento website may not stop the App Store billing. The same rule applies to Google Play. Always cancel where the subscription was started.

Another common error is confusing account deletion with subscription cancellation. Memento has a help page about deleting your account, but deleting an account does not automatically mean the billing has ended if the charge is controlled by Apple or Google. Solve that by checking your App Store or Google Play subscriptions list after every account change.

• Missing the billing deadline by a few hours. Solution: cancel at least 24 hours early.
• Expecting an automatic refund for unused days. Solution: assume future billing stops, then ask separately for any refund.
• Failing to screenshot the confirmation page. Solution: save proof before closing the browser or app.
• Emailing support without transaction details. Solution: include amount, date, account email, and payment channel.
• Not monitoring the next statement. Solution: check your bank, GCash, or Maya for at least one more billing cycle.

Real scenarios based on the research

Some users reported difficulties contacting support because there is no phone number and no live chat. In practice, that means a short, well-documented email works better than a vague message that only says “please cancel my account.” Give them your exact account details in the first message.

Another issue in the research is difficulty navigating the cancellation process. If the cancel button is not obvious, do not keep clicking around blindly. Open the help article, follow the account path carefully, and keep screenshots at each step so you can prove what the interface showed on that date.

Quick comparison of all cancellation routes

Method comparison table

Key takeaway for choosing your route

If you paid directly on the website, the web account route is usually the fastest. If you paid through Apple or Google, the store route gives stronger billing proof because the cancellation is logged in your platform account.

Email and postal notice are useful support routes when you need extra evidence, especially if you cannot find a live person. Pick the route that matches your original payment channel, then save proof immediately.

What to do right after cancelling

Immediate follow-up steps

As soon as you cancel, look for a confirmation screen or email and save it. Add a calendar reminder one day before the next expected billing date, then check whether the subscription still appears as active in your account or app store list.

For one full billing cycle, monitor your bank, card, GCash, or Maya activity. If a new charge appears after you already cancelled, gather your screenshots and start a dispute right away. In the Philippines, banks and card issuers commonly give around 60 days from the statement date to dispute unauthorized transactions.

Alternatives and useful links

If you still want a memory or planning tool after cancelling Memento, lower-cost physical options exist in the Philippines. Papemelroti 2026 Pocket Planner is listed at ₱39, Muji 2026 Monthly/Weekly Half Size Planner at ₱395, and Cada Dia Softbound Dated 2026 Planner at ₱849. If you need a business-focused digital tool, Memento CRM and Memento AI are also listed alternatives, though pricing was not specified in the research.

• Official Memento website
• Memento help article
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Where to send a written cancellation request in the Philippines

Physical address for written requests

If you want to send a written cancellation notice or visit in person for the campus-linked Memento service, use this address:

• Rm. 118, Ground Floor (Right Wing), Administration and Finance Center, De La Salle Medical and Health Sciences Institute, Governor D. Mangubat Avenue, Zone IV, City of Dasmariñas, Cavite, Philippines

Include your full name, account email, plan name, billing amount, and the date you want the cancellation to take effect. Attach a copy of any receipt or screenshot so the request can be matched to your account faster.

When online cancellation is still better

For most users, online cancellation is still the quickest route because Memento’s billing is tied to the website account, App Store, or Google Play. The physical address is helpful when you want an additional paper trail, but it should not replace cancelling in the original billing channel.

If you are trying to avoid one more charge, act in the account or app store first, then send email or written notice as backup. That simple order usually gives the best mix of speed and proof.