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Cancellation Tourplan: Easy Method
What is Tourplan
Tourplan is business travel software, not a consumer travel app
Tourplan is a software platform for tour operators and destination management companies. In plain terms, it is built for travel businesses that manage bookings, itineraries, rates, and supplier operations, not for casual consumers planning one holiday.
For readers in the Philippines, that distinction matters because many complaints start with confusion about what Tourplan actually sells. Tourplan itself states that it does not offer training courses to the general public, recruitment services, or tour rating services, and it also warned users about scam pages such as its phishing alert notice.
What companies usually pay for
The paid product mentioned in the available pricing data is Tourplan Cloud Platform, a SaaS subscription. The published starting point is $1000.00 (₱1,000) per month, converted using the supplied rate, and the company says pricing can depend on edition and concurrent users.
That means users are usually paying for reservation management, booking workflow, itinerary handling, and back-office travel operations. Tourplan is not listed as an App Store or Google Play subscription product in the verified data, so cancellation normally does not happen through mobile app stores.
How Tourplan appears in the Philippines
Public local pricing for the Philippines is limited. The research set only confirms a starting SaaS price and support contacts, including the support portal, the phone number +60 3 4131 6888, and the email [email protected].
Here is the practical takeaway: if you are in the Philippines and need to cancel, you should treat Tourplan as an enterprise software account handled through support or your local office. The truth is, Tourplan's cancellation path is more manual than it should be, which is why people get frustrated when charges continue or when they cannot find a simple cancel button.
How to cancel Tourplan without getting stuck in support limbo
Checks to do before you send any cancellation request
A lot of users get delayed because they cancel without preparing proof. Before contacting Tourplan, save a screenshot of your current plan name, your billing date, your latest invoice amount, and the payment method used. If your account shows the Cloud Platform plan, capture that page with the date visible.
Also export anything your team still needs. The Terms of Service page does not clearly state data retention after cancellation, so you should assume access could become limited once the cancellation is processed. If your finance team needs records for VAT, accounting, or client files, download them before you send the request.
Web and account route: contact support or your local office
The verified instruction is simple but not very elegant: to cancel your Tourplan subscription, contact your local Tourplan office. Tourplan also warns that tourplan.agency/Login is not affiliated with the company, so do not submit credentials or payment information there.
The safest web path is to open the support portal and submit a cancellation request through the portal or live chat. In your message, include your company name, account email, invoice number, current plan, requested cancellation date, and a direct sentence such as: “Please cancel our Tourplan subscription before the next billing date and confirm by email.”
- Open the support portal.
- Log in if you have support credentials.
- Use live chat or create a support ticket.
- State your account name and billing email.
- Request cancellation before the next billing date.
- Ask for written confirmation with an effective date.
Heads up: the support portal can be confusing for some users, based on the local issue data. If you cannot find the right form in 10 to 15 minutes, switch to email immediately so you have a paper trail.
Email, phone, and postal option
Email is the most practical fallback because it creates time-stamped proof. Send your request to [email protected] and copy any known account manager if you have one. Put “Cancellation request” plus your company name in the subject line, and ask for a reply that confirms the final billing date.
Phone support is available at +60 3 4131 6888, although support hours are not specified in the available data. Because Philippine users have reported delays tied to time zone differences, call during your morning so you still have time to follow up by email the same day.
If your account is large or you expect billing disputes, you can also send a written cancellation notice by post. A traditional registered letter works, and some users now use digital registered delivery services such as Postclic because they provide time-stamped proof of sending, receipt, and opening without a trip to the post office.
What not to do during cancellation
Do not rely on App Store or Google Play cancellation menus for Tourplan unless your company has clear proof that billing came through those stores. The research data says Tourplan is not available through app stores as a subscription, so using the wrong channel can waste days and leave the next billing cycle active.
Also do not log in through fake pages. Tourplan's own scam alert specifically names a non-affiliated login URL and says scammers change URLs often. If you are unsure whether an email or page is real, stop and contact your local office or use the official support portal only.
After you cancel, what actually changes on your account
Access usually depends on the billing cut-off
Tourplan does not publish a detailed consumer-style cancellation timeline in the verified material. In practice, that means you should request cancellation before the next billing date and ask support to state the exact last active day in writing.
If your renewal date is, for example, April 30, ask support to confirm whether access continues until April 30 or ends as soon as they process the request. Without that written confirmation, finance teams can get caught between an inactive account and a charge that already posted.
If you do nothing, recurring billing may continue
The Terms of Service data does not clearly specify auto-renewal language, commitment duration, or free trial conversion. Since the product is sold as SaaS on a monthly basis, the safe assumption is that billing continues until Tourplan processes your cancellation request.
That is why timing matters. Send the request several business days before billing, then chase for confirmation if nobody replies within 24 to 48 hours. This is especially relevant for Philippine users dealing with overseas support coverage.
Your data is the biggest unknown
Tourplan does not clearly state in the supplied Terms data what happens to account data after cancellation. Because data retention is not specified, export reports, bookings, customer details, invoices, and itinerary files before you ask to close the account.
If your team may return later, ask support one direct question in writing: how long will data remain available after cancellation. That one sentence can save you from losing old booking records that your accountants or operations staff still need.
Refunds, billing errors, and the reality of getting money back
The published refund policy is limited
The verified source does not provide a normal refund schedule or a clear pro-rated refund rule. What it does provide is a scam warning and the instruction to contact your local Tourplan office if something looks suspicious or unclear.
So here is the honest assessment: there is no verified evidence in the supplied materials of a guaranteed pro-rated refund for unused time. If you cancel halfway through a month, you should not assume the unused portion will be refunded unless Tourplan confirms it in writing.
How to request a refund step by step
If the issue is a billing error, send one message through the support portal and one by email on the same day. Include the invoice number, charged amount, charge date, the last four digits of the payment method, and a screenshot of your cancellation request if the charge happened after you already asked to cancel.
- State whether the issue is duplicate billing, post-cancellation billing, or unauthorized billing.
- Attach the invoice or bank statement line.
- Attach your cancellation confirmation or prior request.
- Ask for a refund timeline in business days.
Use plain wording. A short line like “We canceled on April 12 and were charged again on April 18, please refund this charge” tends to work better than long explanations.
Your rights in the Philippines if the charge continues
In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394. For payment disputes, BSP rules are also relevant because cardholders typically have up to 60 days from the statement date to dispute an unauthorized or continued charge with their bank, card issuer, GCash, or Maya.
If Tourplan does not resolve a continued charge, ask your bank or wallet provider for a chargeback and submit screenshots of your cancellation proof. DTI handles consumer complaints for online subscription issues under RA 7394, so save every email, ticket number, and billing screenshot before you escalate.
Tourplan terms and subscription conditions that remain unclear
What the Terms page does and does not say
The available Terms data from Tourplan's Terms of Service does not specify auto-renewal, commitment duration, free trial terms, data retention after cancellation, applicable law, or dispute resolution in the research extract. That leaves several practical gaps for customers trying to end service cleanly.
For a Philippine business user, the impact is simple: ask for these points in writing before your final billing date. The missing items that matter most are renewal timing, the final service date, and how long your data stays accessible.
What to confirm before your last billing cycle
If you are still in conversation with sales or support, request a one-message summary that covers four things: effective cancellation date, last invoice date, refund position, and data availability after closure. You do not need a legal memo. You need a short written answer you can keep for accounting.
When terms are vague, internal documentation becomes your shield. A saved support reply is often more useful in a dispute than a generic help article that does not mention your exact account.
Tourplan plans and pricing in the Philippines
Published subscription pricing
Plan | Price (USD / PHP) | Billing period |
|---|---|---|
Tourplan Cloud Platform (SaaS) | $1000.00 (₱1,000)* | Monthly |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official company channels for exact local pricing and contract-specific rates.
What this price means in real life
Based on the verified dataset, the only public starting point is $1000.00 (₱1,000) per month for the Cloud Platform. There is no verified public annual pricing, no lower tier, and no published Philippine price sheet in the material provided.
That makes Tourplan a high-ticket B2B subscription, not a casual low-cost app. If your team only uses a fraction of its reservation or itinerary tools, it is worth reviewing whether a smaller platform such as Travefy, Xola, or TRYTN could cover your actual workflow at a lower operational burden.
Your rights in the Philippines when cancellation is messy
Consumer Act protections and cooling-off rules
For Philippine consumers, the main law is the Consumer Act of the Philippines, Republic Act No. 7394. The jurisdiction brief also notes a seven working day cooling-off period for door-to-door or direct sales, while online purchases do not have a universal statutory cooling-off period in the same way.
For Tourplan, that means your strongest practical protection is not a generic online cooling-off right. It is your evidence trail: cancellation request, support ticket, billing screenshots, and any statement showing a continued charge after your request.
How to escalate a complaint
If support does not answer or refuses to fix a continued charge, file a complaint with DTI and contact your bank or e-wallet provider at the same time. For card disputes in the Philippines, BSP-related complaint channels and your issuing bank are the fastest path on the payment side, especially if you are still within the usual 60-day dispute window from the statement date.
- Gather screenshots of the cancellation request.
- Save invoices and statement entries with dates.
- Submit a written complaint to DTI for the service issue.
- Request a chargeback from your bank, GCash, Maya, or card issuer for unauthorized continued billing.
Useful local contacts
DTI is the government body usually associated with consumer complaints under RA 7394. BSP is relevant for disputed card or e-wallet charges. Since Tourplan's own terms extract is thin on key billing conditions, these local channels matter more if your cancellation turns into a payment dispute.
When you file a complaint, be specific. Give the exact date you canceled, the exact date you were charged, and the exact peso amount shown on your statement. That format gets better results than a general complaint saying support was unhelpful.
What customers say about Tourplan-style cancellation and support
The overall picture is not great
Based on the supplied review set, the sentiment trend is weak: 3 unique reviews, 0 clearly positive about cancellation, and 3 negative or mixed for the wider support experience. The recurring pain points line up with the local issues data, especially difficulty reaching support and unclear resolution timing.
My verdict is straightforward: cancellation appears difficult mainly because support can be slow and inconsistent. That does not prove every Tourplan account will have the same issue, but it does mean you should cancel early and keep documentation from day one.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Hard to contact support | High | Calls and emails unanswered |
Refund conflict | Medium | Refund promised, then denied |
Payment disruption | Medium | Billing changed without warning |
Sources summary
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Ease of cancellation | Negative |
TrustPilot | 1/5 | Customer service | Negative |
TrustPilot | 5/5 | Customer service | Positive |
Individual testimonials
- "I tried to call multiple times to have the order cancelled and was constantly given the run around... a refund was not possible" (TrustPilot)
- "It is very difficult to contact ANYONE. Via landline, app, or email" (TrustPilot)
- "The customer service Officer Ms. Mojgan was so helpful and found the best deal for me" (TrustPilot)
Documentation checklist that saves time if billing goes wrong
What to save before cancellation
Save your account plan page, latest invoice, billing date, and payment method details before you contact Tourplan. Since the support process is manual, these screenshots become your proof if somebody later says they cannot locate your account or your request.
- Screenshot of current plan
- Latest invoice PDF
- Billing date on account
- Account email and company name
What to save for refunds and disputes
If you are asking for money back, collect the transaction date, amount in ₱, invoice number, ticket number, and the exact date you requested cancellation. For banks in the Philippines, this timeline matters because a chargeback request is stronger when your documents clearly show a continued or unauthorized charge.
- Bank or card statement line
- Support ticket number
- Cancellation email copy
- Reply confirming receipt
Common mistakes that make Tourplan cancellation harder
Using the wrong channel
The most common mistake is trying to cancel through an app store when the subscription was not billed there. For Tourplan, the verified data points to support and local office contact, not an App Store or Google Play workflow.
A real-world example is a team member opening mobile subscription settings, finding nothing, and assuming the service is canceled. Then the next monthly charge arrives because nobody contacted Tourplan support.
Waiting too close to the billing date
Philippine users already report delays caused by time zones and support response times. If you send the request one day before billing and support only replies after the charge posts, getting that payment reversed becomes a second battle.
Give yourself a buffer of several business days. If the billing date is the 30th, sending the request on the 25th is much safer than sending it on the 29th.
Expecting an automatic pro-rated refund
The verified material does not promise a pro-rated refund for unused time. Some users assume that canceling mid-cycle means half the month comes back automatically, but there is no solid published rule here to support that expectation.
Ask directly whether the final month will be refunded in full, in part, or not at all. Get the answer in writing before your account closes.
Failing to keep proof
The negative review about getting the runaround on cancellation and refund is a classic warning sign. If support becomes inconsistent, your screenshots and ticket numbers do the heavy lifting.
Do not depend on memory or a verbal call summary. Save the email, save the portal submission, and save a screenshot of the chat window before closing it.
Quick comparison of cancellation methods for Tourplan
Methods at a glance
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
Email/support | Before next billing | No fee found | Medium |
App Store (iOS) | 5-10 business days | No fee found | Higher, best proof |
The key takeaway
The cleanest path is the one that matches how your account is actually billed. For most Tourplan users, that means support portal or email, then phone follow-up if needed. The table includes App Store because it was supplied in the input data, but the verified research also says Tourplan is not generally sold through app store subscriptions, so use that route only if your billing records clearly show Apple.
No cancellation fee or early termination fee was found in the supplied materials. That is good news, but it does not remove the need for written confirmation.
What to do right after you cancel
Immediate checks in the next 24 hours
Once you send the request, look for a case number, email acknowledgment, or chat transcript. If none arrives within 24 hours, follow up with the same subject line so all proof stays in one thread.
Set a calendar reminder for two dates: your expected last service day and your next billing date. On both dates, check your inbox and your payment account so you catch any problem quickly.
Watch your bank, card, GCash, or Maya account
Monitor statements for at least one full billing cycle after cancellation. In the Philippines, if an unauthorized or continued charge appears, you can ask your bank, credit card issuer, GCash, or Maya for a chargeback, and the usual dispute window is up to 60 days from the statement date.
For the service complaint side, DTI handles consumer issues under RA 7394. Save screenshots of your cancellation confirmation because those screenshots are often the first thing your bank or DTI will ask for.
Alternatives and useful links
If you are leaving Tourplan because the tool is too heavy or support is too slow, three alternatives from the research set are Travefy for collaborative trip planning, Xola for booking and marketing software, and TRYTN for centralized reservation management. Pricing for those alternatives was not specified in the verified data, so compare workflow fit before cost.
- Tourplan support portal
- Tourplan phishing alert notice
- Tourplan Terms of Service
- Known non-affiliated login page flagged by Tourplan
Cancellation address and offline contact details
Postal address for written notice
If you prefer to send a physical written notice, use the cancellation address provided in the research data:
- 52 Tabernacle Street, London EC2A 4NJ, United Kingdom
Include your company name, billing email, invoice number, and requested cancellation date. A short letter works best when it mirrors the wording in your support email so all records match.
Other contact details to include in your file
For support follow-up, keep these details together in one document: phone +60 3 4131 6888, email [email protected], and the official support portal at support.tourplan.com. Support hours were not specified in the verified data.
If you only remember one thing, make it this: cancel early, use official channels only, and keep proof of every step. That is the simplest way to avoid the usual headache of delayed replies, continued charges, and refund arguments.
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Written by Rafael Flores
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.
FAQ
Before sending your cancellation request, ensure you have proof of your current plan, billing date, and invoice amount. It's also wise to export any necessary data, as access may be limited post-cancellation.
You can cancel your Tourplan subscription by contacting your local office or using the support portal. Alternatively, you can send a written cancellation notice via email to [email protected] or through registered postal mail.
Avoid relying on App Store or Google Play cancellation menus unless you have proof that billing occurred through those platforms. Always use the official channels for cancellation.
After cancellation, access to your account may change depending on the billing cut-off. Ensure to download any necessary records before cancellation, as data retention is not guaranteed.
While the exact timeframe for processing cancellations isn't specified, it's crucial to request cancellation before the next billing date to avoid further charges.