Cancellation Julep: Easy Method

What is Julep

A beauty brand with a subscription history

Julep is a beauty brand known for makeup and skincare, and it was also known for a monthly beauty box called Maven. The service has been described as a personalized subscription box that sent products each month, with a published price of $24.99 (₱25)* per month in older public information from 2017 (simplybeingmommy.com).

For readers in the Philippines, here is the honest situation: Julep still sells products on its official site, but current public information about an active subscription program is limited. That gap matters because many users get frustrated when cancellation details are unclear, especially if they worry about being charged again or having a refund delayed.

What people were paying for

The paid value was the recurring beauty box experience, not just one-off shopping. Julep’s older Maven offer focused on monthly product deliveries, personalization, and discovery of makeup or skincare items, while the retail site also sells individual products such as beauty sets and cosmetics through regular orders (julep.com, simplybeingmommy.com).

That distinction is useful before you try to cancel. If you bought a single product order, you are dealing with an order return under Julep’s 30-day return policy. If you joined Maven or a similar recurring plan, you need to stop future billing before the next billing date and save proof of your cancellation request.

Availability in the Philippines

Julep does not publish clear Philippines-specific pricing, local language support, or local payment methods in the verified sources. Support is listed in US business hours, Monday to Friday, 9 AM to 6 PM EST, with email at [email protected] and phone support at (877) 651-3292, which can be inconvenient for users in the Philippines because of the time difference (clubjuleprewards.com).

Here’s the thing: if you are in the Philippines, the two most common practical issues are time zone delays and limited payment options for international customers. So before you cancel, treat this like an international customer service case and keep screenshots, order emails, and billing records from your card, GCash, or Maya account.

How to cancel Julep

Checks to do before you press anything

Many Julep users get stressed not because cancellation is impossible, but because proof is weak when a charge appears later. Before you start, take a screenshot of your account page, your current plan name, your last billing email, and the exact date of your most recent charge. This takes 2 minutes and can save you a bank dispute later.

You should also check whether you are trying to cancel a subscription or a product order. Julep states that once an order has been placed, it cannot be cancelled or edited (julep.com). So if the order already went through, the right route is usually return or refund support, not order cancellation.

Cancel through your Julep web account

The verified sources do not publish a full step-by-step screen path such as Account > Subscription > Cancel. What is publicly supported is that Julep’s Maven-related help is tied to its rewards and FAQ pages, and support for membership issues is available through [email protected] plus the FAQ page at Julep FAQ.

Because Julep does not clearly publish the click path, the practical way is to sign in on Julep, open your account or membership area, and look for sections labeled account, membership, subscription, or rewards. If no cancel button appears, send an email from the same email address tied to your account and include your full name, account email, order number if available, and a direct request to cancel future subscription billing.

• Sign in to your Julep account on the official website.
• Open the account or membership area and look for subscription details.
• Take screenshots of every page that shows your active plan.
• If there is no visible cancel button, email [email protected] immediately.
• Ask for written confirmation that future billing has been stopped.

Cancel by email or phone

Email is often the most practical option from the Philippines because it creates a dated record. Use [email protected] and send your message during your daytime if possible, but remember their listed support window is Monday to Friday, 9 AM to 6 PM EST, so replies may land late at night in Philippine time (clubjuleprewards.com).

Phone support exists at (877) 651-3292, but this is a US number and may be harder to reach internationally. If you call, prepare your account email, last charge amount, and last order number. If the call fails, send the same request by email right away so you still have written evidence on the same day.

• Support email: [email protected]
• Support phone: (877) 651-3292
• Hours: Monday to Friday, 9 AM to 6 PM EST
• Live chat: no live chat available

Cancel by registered mail if you want paper proof

Postal cancellation is not the main route, but it can help if email support is slow or if you need stronger evidence for a billing dispute. One listed address connected to Julep correspondence is a return address in New York. If you send a letter, include your account email, full name, billing date, and a clear sentence asking them to cancel your subscription immediately.

Some users now use certified digital mail services such as Postclic instead of traditional registered mail because they provide timestamped proof of sending, receipt, and opening. Whether you use paper mail or a digital equivalent, save a copy of the exact letter you sent.

Use this address for written correspondence:

• 111 W 33rd Street, 16th Fl., New York, NY 10001, United States

Since this is presented as a return address in the available data, include your email and phone number in the letter and also send the same request by email to reduce delays.

What changes after you cancel

Your existing order and future billing

If an order has already been placed, Julep says it cannot be cancelled or edited (julep.com). In plain terms, cancellation mainly protects you from future charges, not from an order that has already gone through. So if your billing date was today and the order was already created, expect that shipment to proceed.

If your cancellation is accepted before the next billing cycle, the practical outcome should be that no new recurring order is generated. Because Julep does not clearly publish a current auto-renewal clause in its Terms and Conditions, you should not assume anything. Save the written confirmation and monitor the next statement date closely.

Your account data and membership status

Julep’s published terms data does not clearly state what happens to your data after cancellation. There is no public information in the available terms about data retention after cancellation, so if you have saved preferences, order history, or product favorites that matter to you, capture them before cancelling.

Heads up: cancellation of a subscription does not always mean deletion of the shopping account. In many retail systems, the account remains active for purchases and order history. Since Julep does not clarify this point in the verified sources, the safest move is to keep screenshots of your profile, subscription page, and cancellation email.

Julep refund rules and what actually works

The published refund and return policy

Julep allows 30-day returns for all products, which is the clearest published refund-related rule in the verified sources (julep.com). Refunds are processed within 14 business days from the date a return is processed, not from the day you mailed the item, so the real wait can be longer if shipping is slow.

This is where many users get annoyed. A product return is not the same as cancelling a subscription, and Julep does not clearly promise prorated refunds for unused time. If you are trying to recover money from a duplicate charge or a continued charge after cancellation, use the billing-error route instead of a general return request.

Your rights in the Philippines for online cancellation

In the Philippines, the Consumer Act of the Philippines or RA 7394 gives you protection against unfair sales practices, and DTI handles consumer complaints for online subscriptions. There is no universal statutory cooling-off period for all online purchases, but direct sales and similar transactions may have a 7 working day cooling-off period, while online merchants often use return windows such as 7 to 14 days as a practical standard.

For Julep specifically, that means the company’s own 30-day return policy is the stronger published benefit for products. If the issue is a recurring charge that continued after you asked to cancel, your strongest practical tools are your screenshots, your cancellation email, and a complaint to DTI or a chargeback request through your bank, GCash, Maya, or card issuer.

How to ask Julep for a refund

If the problem is a duplicate charge, Julep says to email [email protected] for help with being charged multiple times for the same order (julep.com). If the issue is membership-related, you can also copy [email protected] so both retail and subscription support channels receive the request.

• Send an email with your full name and account email.
• Add the order number, transaction date, and exact amount charged.
• Attach screenshots of your statement and cancellation request.
• State the outcome you want, such as refund for duplicate charge.
• Ask for a written response within 14 business days.

Chargeback, card disputes, and e-wallet complaints

If Julep does not reply or denies a clearly unauthorized or continued charge, you can request a chargeback through your bank or e-wallet provider in the Philippines. Under BSP rules, cardholders typically have up to 60 days from the statement date to dispute a transaction, so do not sit on it if a charge appears after cancellation.

If you paid through a credit card, GCash, or Maya, prepare the same evidence set: cancellation email, screenshots, transaction IDs, and any non-response from Julep. DTI can handle consumer complaints under RA 7394, while BSP-related complaint channels matter when the issue is the payment transaction itself.

Julep terms and subscription conditions that affect cancellation

What the published terms do not clearly say

The available Terms and Conditions data for Julep does not show a clear auto-renewal clause, minimum commitment period, or free trial conversion rule. It also does not clearly state applicable law, dispute resolution steps, or what happens to data after cancellation, based on the available terms summary tied to Julep’s terms page.

The truth is, Julep’s lack of detail makes cancellation harder than it should be. When a company does not publish a simple consumer-facing explanation for renewal and cancellation, users end up relying on support emails and old subscription references instead of a clean self-service path.

What this means for you in practice

Because there is no published early termination fee and no minimum commitment period found in the available terms data, there is no verified sign that you owe a cancellation penalty for ending the subscription. That is good news, but it does not remove the need to cancel before the next billing event and keep proof.

If you cannot find a current renewal rule in your account, act as if billing will continue until support confirms otherwise. Send the cancellation email before your next expected charge date, then save the confirmation and monitor your statement for at least 60 days.

Julep plans and pricing

Published plans and older subscription prices

These prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.

Which plan cost more and whether it was worth it

Among the published figures, Maven Luxe at $39.99 (₱40)* per month was the highest-priced plan in the research data, while the discounted 3-month commitment offer at $19.99 (₱20)* per month was the lowest. The standard My Maven figure of $24.99 (₱25)* sat in the middle.

There is a big warning here for Philippine users: the PHP conversions provided in the research data are clearly placeholders and do not reflect real exchange rates. So use the numbers only as a way to compare plans, not as a realistic local cost. Julep also does not publish current Philippines-specific subscription pricing in the verified sources.

Billing notes and possible hidden friction

No cancellation fee was found in the available Terms of Service data, and no early termination fee was found either. That lowers the risk if you want to exit, but the bigger issue is billing clarity. If you are unsure whether your old membership is still active, check your card statement for a recurring monthly amount matching past Julep charges.

For value, the older 3-month commitment offer was cheaper per month than the standard monthly figure. But if your main goal is flexibility, a lower monthly rate is not always a better deal if the cancellation path is unclear and support takes several days to answer.

Your rights in the Philippines when Julep will not cooperate

The laws that matter for a Julep dispute

In the Philippines, the main law to know is the Consumer Act of the Philippines or RA 7394. For a Julep customer, this matters if the service description was misleading, if cancellation is unreasonably difficult, or if a charge continues after you asked to stop it. DTI is the agency consumers usually deal with for online shopping complaints.

For payment disputes, BSP rules are also relevant because banks, card issuers, and e-wallet providers handle chargebacks and unauthorized charge complaints. If Julep ignores your email and the charge still posts, your path is no longer just customer support. It becomes a payment dispute backed by your evidence.

Cooling-off and withdrawal in plain language

For door-to-door or direct sales, Philippine consumers may have a 7 working day cooling-off period from signing or receiving the goods, provided the goods are returned in original condition. For ordinary online purchases, there is no single universal cooling-off rule that automatically covers every case, so the merchant’s published return policy matters a lot.

Applied to Julep, the published 30-day return policy is your clearest product-related protection. If your issue is not the product itself but a recurring charge, focus less on cooling-off language and more on proof that you cancelled before the next billing date.

How to file a complaint

If support does not solve the issue, gather your cancellation email, screenshot of your account, receipt or statement, and any follow-up messages. Then file a complaint with DTI through its consumer complaint channels and include the timeline clearly, such as the date you cancelled, the date you were charged, and the exact amount.

If the bank side is the bigger problem, such as a card charge that should have stopped, contact your card issuer, GCash, or Maya within 60 days from the statement date. Tell them the charge was unauthorized or continued after cancellation, and attach proof of your written request to Julep.

Useful local contacts

For Julep disputes in the Philippines, DTI is the main consumer authority to approach, while BSP matters for card and e-wallet transaction complaints. Start with DTI if the issue is the subscription or merchant behavior, and start with your bank or wallet provider if the problem is a posted charge.

• DTI website: Department of Trade and Industry
• BSP website: Bangko Sentral ng Pilipinas

What customers say about cancelling and support

Overall verdict from the available feedback

Based on the limited review data available here, Julep’s cancellation and support experience looks difficult rather than smooth. The review set is very small, with 0 positive and 1 negative unique review, so this is not a full market verdict. Still, the one available complaint lines up with a practical risk for Philippine users: delayed responses from a US-based support team.

The recurring local issues in the Philippines are clear even without a large review pool. Time zone differences can slow email exchanges, and international payment methods can complicate disputes. So the process is not necessarily impossible, but it can feel slow and uncertain.

Recurring themes table

Sources summary

Individual customer comments

• "I have been emailing the past 5 days with no response. I will be cancelling my membership." (TrustPilot)

Since only negative cancellation feedback was found in the supplied data, it is fair to say the public record here is thin and not balanced. On the positive side, Julep does publish a 30-day return policy and direct support email addresses, which at least gives customers a documented path to pursue.

Documents to prepare before and after cancellation

What to save before you cancel

The best cancellation file is simple and complete. Save a screenshot of your active plan page, the last billing confirmation, and the account email address used for Julep. If the account dashboard shows your membership name or next shipment, capture that too.

• Account page screenshot
• Plan or membership name
• Last billing date
• Last charged amount
• Order or subscription ID

What to save for a refund or dispute

If you ask for a refund, add transaction IDs, card statement screenshots, and shipping or return tracking if products were sent back. Julep says refunds are processed within 14 business days from a processed return, so your timeline file should show when the return was delivered and when support acknowledged it (julep.com).

• Transaction reference number
• Email thread with support
• Duplicate charge evidence
• Return tracking proof
• Refund confirmation screenshot

Common Julep cancellation mistakes that cause delays

Waiting until after the charge posts

A very common mistake is trying to cancel on the billing date after the order has already been generated. Julep states that once your order has been placed, it cannot be cancelled or edited (julep.com). If you wait too long, you may stop the next cycle but not the current shipment.

Solution: send the cancellation request before the next billing date and save a timestamped email. If you are unsure of the date, use the last statement entry and estimate one month from that point.

Using only one support channel

Some users send one email and wait. That can backfire, especially with time zone differences between the Philippines and US support hours. The one available user complaint mentioned 5 days of emailing without a response, which is exactly the kind of delay that can let another billing cycle arrive (TrustPilot).

Solution: use at least two forms of evidence on the same day. For example, email [email protected] and keep screenshots from your account page, then call the support number if needed.

Expecting an order cancellation instead of a return

If your order is already placed, cancellation is the wrong request. Julep’s shipping and delivery page is direct on this point: placed orders cannot be cancelled or edited (julep.com). Many users lose time arguing about shipment stoppage when they should already be preparing a return or refund request.

Solution: separate the issue into two parts. Stop future billing for the membership, then handle the shipped order under the 30-day return policy.

Failing to keep proof after support replies

Another mistake is trusting a phone call or a vague email without saving it properly. If a charge appears later, your bank, GCash, or Maya provider will want proof of your cancellation attempt, especially if you file within the BSP-style 60-day dispute window.

Solution: save the confirmation email, screenshot the account status, and keep a folder with the charge amount and dates. That evidence is often more useful than a long back-and-forth with support.

Julep cancellation methods compared

Comparison table

Key takeaway

The fastest route is usually the web account or email path because it can stop future billing quickly if support acts in time. Registered mail gives stronger proof but usually moves slower, which matters if your next charge date is close.

The App Store and Google Play routes are listed for completeness in the source data, but no verified Julep-specific app subscription cancellation procedure was found. If your billing statement clearly shows Apple or Google as the merchant, cancel inside that store. If it shows Julep directly, use the direct support route.

What to do right after cancelling

Immediate checks in the next 24 hours

As soon as you cancel, look for a confirmation email and screenshot it. Then put a calendar reminder 3 days before your next expected billing date and another reminder on the statement date itself. This is the easiest way to catch a continued charge early.

If there is no confirmation within 24 to 48 hours, follow up with the same email thread so the timeline stays clean. Include the original request date and restate that you want future subscription billing stopped.

Watch your bank, GCash, or Maya statement

Monitor your payment method for at least 60 days from the statement date if you are worried about an unauthorized or continued charge. In the Philippines, you can dispute that charge through your bank, card issuer, GCash, or Maya, and DTI can also help if the underlying merchant issue is unresolved under RA 7394.

If a charge appears after cancellation, file the dispute quickly and attach your screenshots. This is where your documentation matters most. A clear cancellation request plus a later charge is much easier to challenge than a verbal complaint with no proof.

Alternatives if you are moving on

If you are cancelling because support is slow or the process feels messy, there are alternatives in the broader customer experience and support space mentioned in the research data. SurveySensum is positioned for Philippine businesses with no-code surveys and AI analytics, Medallia is aimed at enterprise users, and Zendesk CX with feedback add-ons is a practical support-led option.

• SurveySensum - contact for pricing
• Medallia - high-end enterprise pricing
• Zendesk CX + Feedback Add-ons - subscription-based pricing

Useful links

• Julep official website
• Julep FAQ
• Julep shipping and delivery policy
• Julep FAQs
• Department of Trade and Industry

Julep cancellation address and mailing details

Physical address you can use for written requests

If you want to send a written cancellation notice or supporting letter, use the known address connected with Julep correspondence shown in the available data:

• 111 W 33rd Street, 16th Fl., New York, NY 10001, United States

This address appears in the research as a return address, so it is better used as a backup documentation route rather than your only cancellation method.

Best way to use the address without wasting time

Send the letter only if you also email support on the same day. That gives you faster digital evidence plus a paper trail. In the letter, include your name, account email, last billing date, and a short request to cancel the subscription and stop future charges.

For most users in the Philippines, the most practical combination is email plus statement monitoring. Mail can strengthen your case, but it should support your cancellation file, not replace it.