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Cancellation Joist: Easy Method
What is Joist
Joist as a contractor app and subscription service
Joist is a software service for contractors and small businesses that want to create estimates, invoices, and job documents from one account. The company operates as Joist Software Inc., and the headquarters commonly listed online is 317 Adelaide St. W, Suite 800, Toronto, ON M5V 1P9, Canada.
If you signed up in the Philippines, the core setup is still the same as in other markets. Joist runs on a recurring subscription model, with a free tier for limited use and paid plans such as Pro and Elite sold monthly or annually through the web, App Store, or Google Play depending on how you subscribed.
Main paid features users usually subscribe for
The paid value is pretty clear on Joist's pricing page. Joist Pro includes unlimited estimates, invoices, and clients, plus homeowner financing, online payments, deposits, payment schedules, and logo branding on documents " (joist.com)."
Joist Elite adds more back-office tools for growing businesses. That includes QuickBooks Online sync, business reports, custom contracts, and change order features, which matter more if you already run multiple jobs and want less manual admin.
How Joist works in the Philippines
For users in the Philippines, the app is available online and through mobile app stores, but pricing is published in US dollars and not in Philippine pesos on the official site. In this guide, all prices are shown in PHP using the conversion given in the research, with $1.00 equal to about ₱56.5.
Here is the thing: support hours are aligned to EST, not Philippine time. That creates friction for local users because email support runs Monday to Friday from 9am to 5pm EST, while live chat runs Monday to Friday from 9am to 8pm EST, and weekend responses are mainly through an AI assistant.
Business model, trial, and renewal setup
Joist offers a 14-day free trial for the Pro plan, and that trial converts into a paid subscription unless you cancel before it ends " (joist.com)." The subscription then renews automatically at the start of each billing period until you cancel " (joi.st)."
There is no minimum commitment period stated in the available subscription help material. That is good news if you only needed Joist for a short project, but it also means you need to watch your renewal date closely because charges happen at the beginning of each new monthly or annual period.
How to cancel Joist without getting billed again
Checks to do before you press cancel
Many Joist users get annoyed not because cancellation is impossible, but because they cancel too late, cannot find proof, or expect a refund for unused time. Joist says subscription fees are non-refundable and unused periods are not refunded " (joist.com)," so do your prep before touching the cancellation button.
Take a screenshot of your current plan, billing date, and payment channel. If your subscription is billed through Apple or Google, you must cancel there, not only inside the Joist app, or the renewal can continue on the store side.
- Save copies of estimates, invoices, contracts, and client details you still need.
- Screenshot the plan page that shows whether you are on Pro or Elite.
- Check if you are on monthly billing or annual billing.
- Look at the exact next billing date in your account or app store subscription page.
- Save recent receipts, especially if you might dispute a charge later.
Cancel through the web account
If you subscribed directly through Joist on the web, this is the cleanest route. Joist's own help article says to log in to your account, open the Joist Pro tab in the left-hand column, and click Cancel " (joist.com)."
In practical terms, the click path is usually Account login to left menu to Joist Pro to Cancel. After that, watch for a confirmation screen or confirmation email, then screenshot it right away because billing disputes go much smoother when you can show the exact time you canceled.
You can also use the official help article while doing it: Joist cancellation help. Some users say the mobile interface feels less intuitive than the web version, so if the app looks confusing, switch to a desktop browser and finish the cancellation there.
Cancel through App Store on iPhone or iPad
If your payment is handled by Apple, you need to cancel the Joist subscription in App Store Subscriptions. Joist's help steps are clear: open the App Store, tap your profile icon at the top right, choose Subscriptions, select Joist, then tap Cancel Subscription " (joist.com)."
This method matters because deleting the Joist app is not the same as canceling the subscription. A lot of people miss that detail, then see another charge on the next renewal date and assume the app ignored their request.
Cancel through Google Play on Android
If your subscription started through Google Play, use Google Play to stop renewal. Joist says to open the Google Play Store, tap the menu icon, choose Subscriptions, select Joist, then tap Cancel Subscription " (joist.com)."
On newer Android layouts, the menu may appear under your profile picture instead of a three-line icon. The important part is reaching the active subscriptions page tied to the Google account that actually paid for Joist, because many users have more than one Gmail account on the same phone.
Cancel by email, chat, phone, or registered mail
If the self-service route fails or you suspect a billing issue, contact support fast. The known channels are email at [email protected], live chat through the mobile app or pro.joistapp.com, and a listed phone number of +632 8985 3423, with support hours based on EST rather than Philippine time.
Email support is available Monday to Friday from 9am to 5pm EST, while live chat is available Monday to Friday from 9am to 8pm EST. For a user in Manila, that usually means late evening or early morning Philippine time, so expect delays if you send a message after local office hours.
- Email: [email protected]
- Phone: +632 8985 3423
- Chat: inside the Joist app or at pro.joistapp.com
- Help page: official Joist support article
If you want paper proof, you can also send a registered cancellation letter to the Toronto address. Some people now use certified digital mail services such as Postclic instead of traditional registered mail because they provide timestamped proof of sending, receipt, and opening, but that is just one extra option, not a requirement.
What changes after you cancel your plan
Access and billing after cancellation
Joist states that subscription fees are charged at the beginning of each billing period and keep renewing until you cancel " (joi.st)." In practical terms, when you cancel, the goal is to stop the next renewal, not to claw back the current period you already paid for.
If your renewal date is, for example, April 25 and you cancel on April 10, you should generally keep paid access until April 25, then the plan should end. Since Joist does not promise prorated refunds for unused time, canceling earlier in the cycle does not usually return part of the fee.
What happens if you do nothing
If you forget to cancel, auto-renewal continues month after month or year after year. That includes the 14-day Pro trial, which converts to a paid plan at the standard rate unless you stop it before the trial ends " (joist.com)."
This is the most common trap with Joist. The service does not list a minimum term, so you are free to leave, but the renewal remains automatic until you actively switch it off.
Your data after the subscription ends
Joist's available terms do not clearly state data retention after cancellation. That means you should assume nothing and export any estimates, invoices, contracts, client records, and receipt copies before your paid access expires.
The safest move is to download or screenshot the records you need for taxes, collections, and project history before the final billing date. If you rely on Joist for customer communication or invoice records, do not leave this until the last day.
Joist refund policy and what actually works in the Philippines
What Joist says about refunds
Joist's refund policy is blunt: all subscription fees are non-refundable " (joist.com)." The same policy also says there is no refund for unused subscription periods, so if you cancel halfway through a month or year, do not expect a prorated credit.
That is the part many users dislike most. If your main goal is to avoid another charge, focus on canceling before the next billing date and preserving proof, because the official policy gives very little room for routine refund requests.
Your cancellation and withdrawal rights in the Philippines
For Philippine users, the main local framework is the Consumer Act of the Philippines, Republic Act No. 7394, with complaints commonly handled by the Department of Trade and Industry or DTI. There is no universal statutory cooling-off rule for all online subscriptions, although door-to-door or direct sales can have a 7 working day cooling-off period under local consumer principles.
For Joist specifically, the terms and help pages do not spell out any special cooling-off period or withdrawal right for online signups. So if you subscribed online, your best protection is speed: cancel before renewal, save evidence, and escalate quickly if you were billed after canceling.
How to ask for a refund after a billing error
Joist does allow billing-error complaints. If you believe there was a billing error, the company says to contact [email protected] with your account details and a copy of the receipt " (joist.com)."
- Write from the email linked to your Joist account.
- Include your full name, Joist account email, and plan name.
- Add the transaction date, amount, and receipt screenshot.
- Attach your cancellation confirmation screenshot if you already canceled.
- Ask for written confirmation that the charge is under review.
Chargeback, App Store refunds, and e-wallet disputes
If support does not fix an unauthorized or continued charge, you can escalate through your payment channel. In the Philippines, cardholders usually have up to 60 days from the statement date to dispute a transaction through the bank, card issuer, or e-wallet provider such as GCash or Maya under BSP complaint processes.
If you paid through Apple or Google, also use the store's billing dispute path because the charge may come from the platform, not directly from Joist. As a last resort, you can also file a consumer complaint with DTI under RA 7394 and include your screenshots, receipt, account email, and support conversation history.
Joist terms and subscription conditions that affect cancellation
Auto-renewal and commitment length
The subscription help page says fees are charged at the beginning of each period automatically until canceled " (joi.st)." It also says no minimum commitment period is specified, which means the plan is ongoing until you stop it rather than locked for a fixed contract term.
That sounds flexible, and it is, but the trade-off is easy to miss. If you are busy on job sites and forget the date, the next monthly charge of $12.99 (₱734) or $29.99 (₱1,694), or the annual charge of $129.99 (₱7,344) or $299.99 (₱16,949), can hit automatically at the start of the next cycle.
Free trial conversion and missing terms details
Joist offers a 14-day free trial for Pro, and the signup page says the subscription automatically renews at the standard rate after the trial unless canceled " (joist.com)." That means the trial is not a one-time demo with no strings attached. It is a classic conversion setup tied to auto-renewal.
Some terms details are simply not clear in the materials available here. Data retention after cancelation, applicable law, and dispute resolution are not specifically stated in the supplied terms data, so you should not assume long-term storage of account records after the plan ends.
Joist plans and pricing in Philippine pesos
Current Joist subscription plans
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
Joist Pro Monthly | $12.99 (₱734)* | Monthly | Unlimited estimates, invoices, clients |
Joist Pro Annual | $129.99 (₱7,344)* | Annual | Pro features, yearly billing |
Joist Elite Monthly | $29.99 (₱1,694)* | Monthly | Pro plus reports, contracts |
Joist Elite Annual | $299.99 (₱16,949)* | Annual | Elite features, yearly billing |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should check the official website for exact local prices.
Which plan costs the most and which costs the least
The least expensive paid option is Joist Pro Monthly at $12.99 (₱734). The most expensive is Joist Elite Annual at $299.99 (₱16,949), which is a big jump and only makes sense if you actively need QuickBooks sync, reporting, and custom contract tools.
For many Philippine small contractors, Pro is the simpler value play because it covers the essentials without pushing close to ₱17,000 a year. If you subscribed to Elite but rarely use reports or integrations, that is a strong sign you may be overpaying.
Annual savings and billing notes
Annual billing is cheaper than paying monthly for a full year. Pro Monthly totals $155.88 (₱8,807) over 12 months, while Pro Annual is $129.99 (₱7,344), so the annual plan saves about $25.89 (₱1,463), or roughly 16.6%.
Elite shows a similar pattern. Elite Monthly totals $359.88 (₱20,333) over 12 months, while Elite Annual is $299.99 (₱16,949), saving about $59.89 (₱3,384), also around 16.6%.
Your rights in the Philippines when a subscription keeps charging
What local law covers a Joist subscription dispute
In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines, Republic Act No. 7394, with DTI as the key consumer agency for many online transaction issues. For payment disputes involving cards and e-wallets, BSP complaint channels and your issuing bank also matter.
Applied to Joist, this means a continued charge after cancellation is not just a support problem. It can become a consumer complaint issue if you canceled on time and still got billed, especially if support ignores your evidence or delays the case for weeks.
Cooling-off and withdrawal in plain language
There is no general rule giving every online Joist subscriber in the Philippines an automatic 7-day no-questions-asked cancellation right. The stronger 7 working day cooling-off concept is usually tied to door-to-door or direct sales, not all digital subscriptions.
That matters because Joist's own terms do not publish a specific online withdrawal period either. So the practical rule is simple: cancel before the next billing date or before the 14-day trial ends, and do not rely on a refund right that may not apply.
How to file a complaint if Joist does not resolve it
If Joist support does not fix a billing issue, organize your evidence before filing anything. You should have your receipt, the amount charged, the date of charge, your cancellation screenshot, and any support emails or live chat transcripts.
- Complain to Joist first through [email protected] or live chat.
- If the charge remains, contact your bank, GCash, Maya, or credit card issuer within 60 days from the statement date.
- For a consumer complaint, file with DTI and include all screenshots and receipts.
- If the issue is card-related and unresolved, escalate through BSP complaint channels.
Useful Philippine contacts
For consumer issues, the key authority is DTI. For payment disputes, BSP and your financial provider are the practical next stop if Joist or the app store does not reverse an unauthorized charge.
- DTI website: Department of Trade and Industry
- BSP website: Bangko Sentral ng Pilipinas
- Joist support help: Joist refund policy
- Joist subscription help: Joist subscription help
What users say about cancellations and billing
Overall verdict from available reviews
The review trend in the supplied data is negative: 0 positive and 3 negative reviews out of 3 unique reviews. Based on that small sample, cancellation and billing support look more frustrating than smooth, especially when users believe they were charged after trying to stop service.
Local friction points also match that picture. Philippine users report time-zone-related support delays and say the mobile cancellation flow can feel less intuitive than the web version.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 2 reviews | Billing continued |
Support delays | 1 review | Slow chat process |
Fee complaints | 2 reviews | High payment fees |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Charge, service | Negative |
TrustPilot | 2/5 | Fees | Negative |
Sky Cable Corporation | 1/5 | Cancellation support | Negative |
Individual user comments
- "I've been a customer with Joist over 3 years! They are scamming people on processing fees. They have some of the worst customer service I've had! Please look elsewhere for your business!" (TrustPilot)
- "Joist is great! BUT…….BEWARE FEES! ... they charged me $1400 [about ₱79,100] in fees!" (TrustPilot)
- "Worst Customer Service ever... I have stopped using my Sky account and requested cancellation so we don't get billed but they kept ignoring us." (Sky Cable Corporation)
To stay balanced, the product itself does have real strengths. Joist remains useful for estimates, invoices, and contractor workflows, but the weak spot in the available feedback is billing transparency and support responsiveness, not the core document tools.
Documentation you should save before and after canceling
What to collect before cancellation
If you want a clean exit, documentation is your best friend. Save proof before you cancel because once your plan changes, some account screens may look different and are harder to reconstruct later.
- Screenshot of your active plan page
- Screenshot of the next billing date
- Copies of estimates, invoices, and contracts
- Receipt emails for the latest Joist charge
- Name of the payment channel used
What you need for a refund or billing dispute
Joist asks for account details and a copy of the receipt when you report a billing error " (joist.com)." That means you should have the transaction amount, transaction date, receipt image, and the email tied to your Joist account ready before writing support.
If the issue goes to your bank, GCash, Maya, Apple, Google, DTI, or BSP, add your cancellation screenshot and support transcript. Those two items often decide whether the case looks like a real unauthorized continued charge or just a missed deadline.
What to keep after cancellation
After you cancel, save every proof item in one folder. The smartest setup is a simple folder with screenshots, emails, chat logs, and one note stating the exact date and time you submitted the request.
Also check your next statement once the billing date passes. If Joist was due to renew on May 12, review your card, GCash, Maya, or PayPal activity on May 12 and again a few days later.
Common Joist cancellation mistakes that cause extra charges
Using the wrong cancellation channel
A classic mistake is canceling in the app when the subscription was actually billed through Apple or Google. In that case, the app may not stop the store renewal, and the next charge can still go through.
Solution: match the cancellation channel to the original billing channel. Web signup means cancel in your Joist account. App Store billing means cancel in App Store Subscriptions. Google Play billing means cancel in Google Play Subscriptions.
Waiting until the last day of the trial or billing cycle
The 14-day Pro trial auto-renews into a paid subscription unless canceled before it ends " (joist.com)." If you wait until the final hours, time-zone differences and payment processing cutoffs can work against you.
Solution: cancel at least 48 hours before renewal if you already know you do not want the plan. That buffer is especially useful from the Philippines because support hours follow EST and not Manila time.
Expecting a prorated refund after canceling
Joist's official policy says all subscription fees are non-refundable and unused periods are not refunded " (joist.com)." Some users cancel and then get upset when they still keep access only until the end of the period with no partial refund.
Solution: treat cancellation as a stop-renewal action, not a refund request. Ask for a refund only if there was a billing error, duplicate charge, or charge after cancellation.
Failing to save proof of cancellation
Users who get billed after canceling are in a much stronger position if they can produce a timestamped confirmation screen or email. Without that proof, the dispute becomes a word-against-word argument.
Solution: screenshot the final confirmation page, save the email, and note the date. If support chat confirms cancellation, export or screenshot the conversation before closing the window.
Relying only on support when self-service is available
Some users report slow support responses, especially outside North American business hours. If the self-service cancel button is available in the web account or app store, waiting for an email reply can waste precious time before renewal.
Solution: cancel directly in the account or store first, then contact support only if the system fails or you need a billing correction. That order is usually faster and gives you cleaner evidence.
Quick comparison of every cancellation route
Side by side cancellation methods
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, strong proof |
What this comparison means in real life
The web account route is usually the most straightforward when you subscribed directly with Joist. App Store and Google Play are still valid, but only if those stores handle the billing for your account.
Registered mail is slower, with a realistic 5 to 10 business day window, but it can be useful if you want formal proof. There is no early termination fee found in the available Joist terms data for any of these routes.
What to do after canceling Joist
Immediate checks in the first 10 minutes
Right after cancellation, confirm that the status changed and save proof. You want a screenshot showing the account page, the cancellation message, and ideally the date visible on your device screen.
Then set one calendar reminder for the day before the old renewal date and another for 3 days after it. That gives you two chances to catch a continued charge quickly.
Monitor statements and use chargeback if needed
Watch your bank, credit card, GCash, Maya, PayPal, App Store, or Google Play statement through the next billing cycle. If an unauthorized or continued charge appears, contact the provider fast because Philippine card disputes often have a 60-day window from the statement date.
If the charge is not resolved, escalate through your bank or e-wallet provider and file with DTI if needed under RA 7394. Keep your cancellation screenshots because they are usually the strongest evidence in a chargeback case.
Alternatives after leaving Joist
If you are leaving Joist because of billing frustration rather than because you no longer need contractor tools, you may want to compare other options in your workflow. The research set provided here lists Philippine construction-related alternatives rather than direct SaaS invoicing competitors.
- JackBilt Concrete Products for precast concrete systems and project estimates.
- Engineered Bamboo Solutions for sustainable construction materials.
- Recycled Steel Philippines for recycled steel sourcing and project cost planning.
Useful links
- Joist official website
- Joist cancellation instructions
- Joist refund policy
- Joist pricing
- DTI official website
Joist cancellation address and mailing details
Physical mailing address
If you want to send a written cancellation notice, use the company address commonly associated with Joist in Toronto:
- 317 Adelaide St. W, Suite 800, Toronto, ON M5V 1P9, Canada
This is not a Philippines-based office, so delivery takes longer than online cancellation. Use this route when you want a paper trail or when account access is unavailable, not when you need same-day cancellation before renewal.
Practical note on using the address
For most users, the online account, App Store, or Google Play method is faster than postal mail. If you do send a letter, include your account email, full name, subscription type, cancellation request date, and a request for written confirmation.
Because no Philippines office was found in the provided data, local walk-in cancellation is not a realistic option. For speed, use the digital route first and keep the mailing option as backup proof.
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Written by Gabriel Castillo
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling your Joist subscription, take a screenshot of your current plan, billing date, and payment channel. Ensure you save copies of any estimates, invoices, and contracts you may need. Check your billing cycle and the exact next billing date in your account.
To cancel your Joist subscription via the App Store, open the App Store, tap your profile icon, select Subscriptions, choose Joist, and then tap Cancel Subscription. Remember, deleting the app does not cancel the subscription.
If you subscribed through Google Play, you need to open the Google Play Store, tap the menu icon, select Subscriptions, find Joist, and then tap Cancel Subscription. Ensure you are logged into the correct Google account that made the payment.
Yes, you can cancel your Joist subscription by sending a written request via email or registered postal mail. Be sure to keep proof of your cancellation request for your records.
After canceling your Joist subscription, you will lose access to your paid features, but you should save any important data such as estimates and invoices before cancellation, as Joist does not provide refunds for unused time.