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Cancellation service #1 in Philippines
Keywords Everywhere is a browser extension for SEO and PPC research. It shows keyword search volume, CPC, competition data, and a 12 month trend directly inside search results and supported websites. The service is sold as a recurring subscription, and the official pricing change page lists annual plans such as Bronze at $60.00 (₱60)*, Silver at $84.00 (₱84)*, and Gold at $300.00 (₱300)* for different credit levels and team sizes "annual plans with credits" (keywordseverywhere.com).
The core product is credit based. One credit covers data for one keyword, including volume, CPC, competition, and trend data. Credits expire after 1 year from purchase, which matters if you subscribed for a large annual plan and did not use the allowance fast enough.
The truth is, Keywords Everywhere is less straightforward than many SaaS tools because the research material mixes annual plans, older monthly references, and separate credit packs. The current verified Terms state that all plans are billed annually and not monthly, and that you can cancel them anytime "all plans are billed annually and not monthly" (keywordseverywhere.com).
There is no verified free trial in the Terms. There is also no clear statement in the Terms about a cooling off period, data retention after cancellation, or a detailed auto renewal clause. That means you should assume the safest setup: annual billing, cancellation before the next renewal, and no automatic refund for unused time unless support agrees.
Keywords Everywhere is available in the Philippines because it is web based and runs through a browser extension rather than a local app tied to a Philippine network. Pricing is published in US dollars, so for local readers this guide shows the original amount plus a PHP conversion in parentheses, such as $60.00 (₱60)*.
There is no verified local hotline, no verified live chat, and no published Philippine office. Support is handled mainly through the help page and by email at [email protected]. If you paid through a card, GCash linked card, Maya card, or another wallet backed by a card, your cancellation proof matters in case a renewal charge appears later.
Many users get frustrated when the cancel button is hidden behind the extension popup or when they are not sure where the billing date is. In the Philippines, that frustration usually turns into a bigger problem when a renewal hits and the refund request is denied. Before cancelling, save a screenshot of your current plan, note the next billing date, and keep a copy of any invoice or card statement entry.
Also review your remaining credits. Credits can expire after 1 year, and the Terms do not promise a refund for unused periods. If you still want to keep using data until the renewal date, plan your exports and keyword lists before pressing cancel.
This is the verified direct method. Click the K icon at the top right of the browser extension. At the bottom of the popup menu, click View Plan Details. On the new page, click Cancel Plan. That path is stated in the official FAQ "Click the K icon > View Plan Details > Cancel Plan" (keywordseverywhere.com).
Here is the practical part. Do not stop after clicking Cancel Plan. Wait for the page to fully refresh, then look for any message showing that the plan was cancelled, downgraded, or set not to renew. Take a screenshot with the date visible in your browser if possible. If you close the tab too quickly, you may have no proof later.
Heads up, some users report unexpected charges after cancellation when the subscription is managed through an app store rather than directly on the service. If your payment was made through App Store or Google Play, cancel it there, not only inside the extension. A direct web cancellation may not stop a store managed renewal.
On App Store, open your Apple subscriptions page, select the Keywords Everywhere subscription, and turn off renewal before the next billing date. On Google Play, open Payments and subscriptions, choose the subscription, and tap Cancel subscription. After that, check your email receipt from Apple or Google and save it together with your Keywords Everywhere account screenshot.
Keywords Everywhere does not list a phone number and does not offer verified live chat. The support email is [email protected], and the help page is available here. If the cancel button is missing, send an email immediately with your account email, the last charge amount, and a screenshot showing the missing option.
You can also send a registered letter if you want stronger documentation, especially for a billing dispute. A modern alternative some consumers use is Postclic, which creates a certified digital letter with proof of sending and opening. For standard mail, use the business address listed for cancellation and keep the receipt.
If you send a letter, use this address:
Postal mail is slower than web cancellation, so use it as backup proof, not as your only move if the billing date is close.
The available materials say you can cancel anytime, but they do not clearly spell out whether access ends immediately or continues until the paid period ends. In practice, many annual SaaS services let you keep access until the renewal date, and you should check your plan page right after cancellation to confirm the exact end date shown in your account.
If your screen shows an active until date, save it. For example, if your annual term renews on September 15 and you cancel on August 20, you will usually expect access until September 15 unless the account page says otherwise. Because the Terms are silent on this detail, your screenshot becomes your best record.
The Terms say plans are billed annually and can be cancelled anytime, but they do not give a detailed auto renewal explanation. The practical takeaway is simple: if your subscription remains active at renewal time, expect another annual charge. That is the exact scenario many users want to avoid because annual renewals are much larger than monthly software charges.
If a charge appears after you thought you had cancelled, gather your screenshots, statement entry, and support emails on the same day. Send a refund request within 48 hours of the transaction because that is the only verified refund window mentioned in the Terms.
Keywords Everywhere takes a strict approach to refunds. The Terms say the company is not obligated to provide refunds at any time. They also say you have 48 hours after the transaction to request a refund, and the company may decline if a large number of credits were used or if there is potential abuse of the system "48 hours after the transaction to request a refund" (keywordseverywhere.com).
That means prorated refunds for unused months are not promised. The Terms also do not clearly explain refunds for billing errors or unused periods. So if you are cancelling after renewal, speed matters more than negotiation. Send the request right away and attach hard evidence.
For Philippine users, the basic consumer framework comes from the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. There is no universal statutory cooling off period for all online subscriptions, so you should not assume you automatically get 7 days to back out from a digital subscription like this.
That said, if the charge was unauthorized, misleading, or continued after cancellation, you can escalate. DTI handles consumer complaints, and your bank, card issuer, GCash, or Maya may also help with a charge dispute. For card related disputes in the Philippines, users typically have up to 60 days from the statement date to question a transaction under BSP related banking dispute practice.
The best channel is email because there is no published phone number or live chat. Write to [email protected] within 48 hours of the charge. Put Refund Request in the subject line and include your account email, transaction date, amount paid, billing descriptor, and the reason, such as duplicate renewal or cancellation completed before charge date.
If support refuses and you have strong proof, contact your bank or wallet provider for a chargeback request. For Philippine users, that can mean your credit card issuer, GCash, Maya, or the bank behind the payment method. If the issue looks like a consumer complaint rather than a pure card dispute, you can also file with DTI.
The most important contract point is clear enough: all plans are billed annually and not monthly, and you can cancel them anytime "all plans are billed annually and not monthly" (keywordseverywhere.com). In plain language, cancelling stops the next renewal, but it does not automatically mean a partial refund for the current year.
This is where users make mistakes. They see older monthly references online and assume the risk is small. But an annual renewal can be much bigger, so you should cancel several days before renewal and not on the same day.
The Terms do not clearly spell out a free trial, data retention after cancellation, governing law, or dispute resolution procedure. They also do not provide detailed wording on auto renewal in the research data available for this guide. So there is no helpful built in roadmap if a cancellation or refund dispute starts.
Because those details are thin, your own records do heavy lifting. Save the plan page, keep payment receipts, and do not rely on memory if support later asks when you cancelled or whether credits were already used.
Plan | Price (USD / PHP) | Billing period | Main allowance |
|---|---|---|---|
Bronze | $60.00 (₱60)* | Annual | 100,000 credits |
Silver | $84.00 (₱84)* | Annual | 400,000 credits |
Gold | $300.00 (₱300)* | Annual | 2 million credits |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official website for exact local prices.
Bronze is the cheapest annual subscription and is aimed at individual users. Gold is the most expensive verified annual plan in the pricing material and is positioned for teams of up to 20 users. Silver sits in the middle and gives a much larger credit jump than Bronze, which can make it the better value if you run keyword checks regularly.
There is no verified cancellation fee and no verified early termination fee in the Terms. There are also separate credit packages on the pricing materials, but those are not recurring subscriptions, so they are not the main focus if your goal is to stop future billing.
If you subscribed to Keywords Everywhere from the Philippines and a billing problem happens, the main laws to know are RA 7394 or the Consumer Act of the Philippines and RA 8792 or the E-Commerce Act. In plain terms, these laws support fair dealing in online transactions and give you a path to complain when a seller keeps charging or refuses to address a valid issue.
For a continued charge after cancellation, DTI is the consumer agency to approach. For card or e-wallet disputes, you can also work with your bank, GCash, Maya, or card issuer, and BSP rules are relevant to the payment dispute side. The practical split is simple: merchant complaint to DTI, payment reversal request to your financial provider.
In the Philippines, a 7 working day cooling off rule is better known for door to door or direct sales. For online subscriptions like Keywords Everywhere, there is no universal statutory cooling off rule that automatically gives you a no questions asked cancellation period. That is why the 48 hour refund request window in the Terms becomes so important in real life.
If you made the purchase online and regret it, support may still help, but it is not a guaranteed legal reset button. If the issue is unauthorized billing, misleading presentation, or cancellation not honored, your complaint is stronger and you should document it carefully.
Start with the merchant. Email [email protected] with a short timeline, screenshots, and the amount charged. If that fails, prepare a complaint packet with your account email, invoice or statement, cancellation proof, and support correspondence, then file it with DTI through its consumer channels.
For payment disputes, contact your bank or wallet provider within 60 days from the statement date if possible. Ask specifically for a disputed transaction or chargeback process. If the payment side stalls, BSP can also be part of the escalation path for regulated financial providers in the Philippines.
Based on the small review set available here, the cancellation experience looks mixed but support quality looks better than the contract language. The data includes 2 unique reviews, and both describe support as helpful, even though one involved a refund related misunderstanding and the other involved an unexpected cancellation before renewal.
Local complaint patterns still matter. Philippine users commonly report two issues with similar SaaS services: unexpected charges after cancellation, especially through app stores, and confusion because the cancellation option is easy to miss in the account layout.
Theme | Frequency | Typical example |
|---|---|---|
Support helps fast | 2 mentions | Email solved issue |
Credits confusion | 1 mention | Used too quickly |
Billing anxiety | 1 mention | Unexpected account change |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 5/5 | Refund | Positive |
TrustPilot | 5/5 | Customer service | Positive |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 5/5 | 2 reviews |
If you want a smooth exit, prepare your records before touching the cancel button. A single screenshot can save you hours later, especially if the renewal amount is annual rather than monthly.
Refund requests are time sensitive because the Terms only mention 48 hours after the transaction. A bank dispute in the Philippines can also depend on how clearly you show the charge date, merchant name, and your cancellation proof.
A very common mistake is cancelling on the website when the subscription was actually purchased through App Store or Google Play. That can leave the store renewal active. If you paid through a store, cancel inside that store and save the store confirmation email.
A Philippine user paying through a card attached to Apple or Google may only notice the problem once the annual renewal hits. By then, the 48 hour refund request window is already running.
Some users think deleting the browser extension cancels the plan. It does not. The verified path is K icon, then View Plan Details, then Cancel Plan. Removing the extension without doing that can still leave billing active.
This confusion matches the local complaint pattern about the site layout making the cancellation option easy to miss. If you cannot find it in seconds, go straight to the extension popup rather than hunting through random account pages.
Another mistake is assuming unused months or unused credits will be refunded. The Terms do not promise that. They say the company is not obligated to provide refunds and only mention a 48 hour request window after the transaction.
So if your annual renewal just posted and you decide to cancel on the same week, ask for a refund immediately, but do not assume success. Your chance is better if you have not used many credits after the charge.
Users often trust the on screen message and do not save anything. That is risky. If a continued charge appears later, your screenshot is the difference between a quick refund request and a messy bank dispute.
Save the confirmation page, the support email, and the statement line. Put them in one folder with the date in the file name so you can send everything fast if support asks.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, strong proof |
The web or extension route is the fastest when the button works, because the official FAQ gives an exact click path. App store methods matter only if that is where billing is managed. Registered mail is slower but useful when you want independent proof that you sent a cancellation notice before renewal.
No cancellation fee or early termination fee was found in the Terms. The real risk is not a fee. It is missing the renewal date or using the wrong channel.
Right after cancelling, verify that your account page shows the expected status and save the screenshot. Then add a calendar reminder for the day before the next expected billing date and another reminder for the date your bank statement usually closes.
If no confirmation email arrives within the same day, that does not automatically mean cancellation failed, but it is a reason to email support while your session details are still fresh. Include the time you clicked Cancel Plan and the browser you used.
Monitor your card, GCash, Maya, or bank statement for at least 60 days from the statement date if you are worried about a continued charge. If an unauthorized renewal appears, contact the payment provider and ask for a chargeback or disputed transaction process, then attach your cancellation screenshots. DTI can handle the consumer complaint side under RA 7394 if the merchant response is poor.
If you still need keyword data after cancelling, free options exist. Ubersuggest offers a free Chrome extension with keyword data. WMS Everywhere shows keyword information directly in Google results. LiveKeyword is another free extension with similar research features.
If you want a paper trail or the online method fails, you can send a cancellation notice to the business address below. This is useful for record keeping, especially if the renewal date is close and you want extra evidence that you acted on time.
Include your account email, full name, last charge amount, and the date you want billing to stop at the next renewal.
In most cases, the online route through the extension should be enough because it is the officially documented method. Use the postal address mainly when the cancel button is unavailable, support is not responding, or you are building a stronger evidence trail for a billing dispute.
For Philippine users, the smartest approach is layered proof: cancel in the correct channel, save screenshots, email support if needed, then monitor your statement until the next billing cycle has safely passed.
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Written by Gabriel Castillo
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.