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Cancellation Metricscheck: Easy Method
What is Metricscheck
Service profile and what is publicly known
Metricscheck presents itself as a SaaS tool for analytics, KPI tracking, and workflow monitoring. The public Terms page is available at Metricscheck Terms, but it does not clearly spell out several basics that Filipino users usually look for, such as a detailed cancellation flow, refund rules, or data handling after cancellation.
Here is the truth: Metricscheck’s public information is thinner than it should be for a paid software service. The verified support page is Metricscheck Contact, support email is [email protected], and no support phone number or live chat is listed in the verified data.
Main features users are likely paying for
Based on the service description, users pay for access to real-time analytics, performance metrics, KPI monitoring, and workflow optimization tools. This usually means dashboards, reporting views, and business insights meant to help teams track results and make faster decisions.
That said, some user complaints say the service delivered content that did not match what was advertised. In practical terms, if you signed up expecting a full business analytics platform, save screenshots of the sales page and your account dashboard before you cancel, because those images can help if you later ask for a refund or file a complaint.
Availability in the Philippines
Metricscheck can be accessed online in the Philippines, but verified public details are limited. The available research does not show local Philippine pricing pages, local language support, local office details, GCash support, Maya support, or dedicated Philippines billing terms.
For Filipino users, that lack of clarity matters. A lot of cancellation stress starts when the billing date, payment channel, and cancellation channel are not shown clearly in the account. If you used a local card, GCash-linked card, or Maya card, document the exact merchant charge name on your statement before you contact support.
Business model, subscription logic, and what you may have signed up for
The verified pricing data shows one plan called Hero at $9.99 (₱10) monthly, although the public pricing situation is inconsistent and difficult to verify. The Terms page does not clearly state an auto-renewal clause, minimum commitment, free trial terms, or cancellation fee, so you should assume nothing and verify every detail from your own receipt and account page.
Many users in the Philippines get frustrated when a subscription looks simple at sign-up but vague at exit. That frustration makes sense here because the public terms do not clearly explain how cancellation works. If you want a more transparent alternative after canceling, the research points to PersonaCheck, HashMicro ERP, and NetSuite as possible substitutes depending on your use case.
How to cancel Metricscheck without getting billed again
What to check before you tap anything
If you are already annoyed because the cancellation process feels unclear, you are not alone. Verified research and user reviews mention continued charges, missing confirmation emails, and app-only instructions that do not fully solve the issue. Before canceling, find your next billing date, take a screenshot of your current plan, and save any invoice or trial receipt.
Also export anything important from your account now. The Terms page does not explain what happens to stored data after cancellation, so do not wait until the last day. Save dashboard exports, PDF reports, account emails, and payment references before you submit any request.
Cancel through the website or account dashboard
The verified Terms page does not give a step by step web cancellation path. Because of that, the safest practical route is to sign in to your account, open the billing or subscription area if available, and look for an option such as Account, Settings, Subscription, Manage Plan, or Cancel. If you see a cancellation page, capture every screen before and after you confirm.
If there is no visible cancel button, go straight to the official support page at Metricscheck Contact and submit a written cancellation request. In your message, include your account email, the date of your last charge, the amount charged, and a simple line such as: “Please cancel my subscription effective immediately and confirm in writing that no further charges will be made.”
Cancel by email and build a paper trail
The verified support email is [email protected]. Since no phone number and no live chat are listed, email is one of your strongest options because it creates a dated record. Send your request from the same email address used on the account if possible, and ask for a reply that clearly says the subscription is canceled.
User reports describe a pattern where people were told to cancel in the app but did not receive the email confirmation they expected. That is your heads up to keep pushing for written proof. If support replies with generic instructions, answer the same thread and repeat your request so the timeline stays in one place.
Cancel through App Store or Google Play if that is where you subscribed
If your Metricscheck payment went through Apple or Google, cancel from that store and not only through the Metricscheck website. For App Store, open Settings on your iPhone, tap your Apple ID, tap Subscriptions, find Metricscheck, then tap Cancel Subscription. For Google Play, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, find Metricscheck, then tap Cancel.
This matters because app store billing and direct website billing are different systems. A common mistake is emailing the company while the active recurring payment is still controlled by Apple or Google. After canceling in the store, screenshot the status page showing the end date or the canceled status.
Postal cancellation and extra proof if support goes quiet
You can also send a cancellation letter to the listed address if you want stronger documentation. Traditional registered mail works, and some users now use services like Postclic as a digital registered letter option with timestamped proof of sending, receipt, and tracking. Use this only as one more channel, not as a substitute for canceling in the place where you originally subscribed.
Write a short letter with your full name, account email, charge date, amount, and a direct request to stop all recurring billing. Send it to the company address listed in this guide and keep your receipt. If you are already close to the next billing date, do not rely on mail alone. Send the email request the same day.
Dark-pattern warnings that may save you money
The verified research includes reports that users were directed back to the app again and again without receiving a proper confirmation email. If that happens to you, do not assume the process is done just because you tapped a cancel button once. No confirmation usually means no reliable proof.
Another warning sign is a loop between support and app instructions. If support says “cancel in the app,” reply with the exact date and time you already did that and attach your screenshot. This pushes the case from a vague request to a documented billing dispute record, which is much more useful if a charge appears later.
After cancellation, what actually changes on your account
Access to the service after you cancel
Metricscheck’s public Terms do not clearly state whether access continues until the end of the paid billing period. Because that rule is not spelled out in the verified source, you should expect uncertainty and confirm the access end date directly in writing with support.
A practical example helps here. If your card was charged on March 10 and you cancel on March 18, ask support to confirm whether access continues until April 10 or ends sooner. Do not guess, because unclear access dates often lead to refund arguments later.
What happens if you do not cancel
The public Terms page does not clearly show an auto-renewal clause. Even so, recurring charges have been reported by users, so treat the subscription as potentially continuing until a cancellation is fully processed and confirmed. Your safest deadline is before the next billing date shown on your card statement or app store subscription page.
If there was a trial or low-cost introductory offer, be extra careful. One review mentions a $1.00 trial [about ₱1] followed by an additional $28.99 [about ₱29], which suggests at least some users experienced charges they did not expect. Save all sign-up pages and receipts if your case started with a trial.
Your reports, account data, and exports
The verified Terms do not say how long data is kept after cancellation. That means your dashboards, saved metrics, exports, and account history may or may not remain available once billing stops. Back up everything you need before you submit the final cancellation request.
At minimum, save CSV exports, PDF reports, invoices, and screenshots of your subscription status. If your business used Metricscheck for KPI tracking, losing access without a backup can create avoidable reporting gaps for month-end or quarter-end reviews.
Refund policy and getting your money back when Metricscheck charges continue
What the public terms say about refunds
The public Terms page does not provide a clear refund policy in the verified research. There is no published rule for general refunds, unused time, or billing errors in the source data from metricscheck.com/cgu. In plain terms, refunds appear to depend on support handling your case manually.
That lack of clarity is exactly why many users feel stuck. If you already canceled but a new charge still appeared, frame your request as a billing error and ask for a full reversal with the exact transaction date and amount. Use specific facts, not a long story.
Refund rights in the Philippines
In the Philippines, there is no general cooling-off period for all subscriptions under the Consumer Act of the Philippines, Republic Act No. 7394. A general no-questions-asked withdrawal right also does not exist for every digital service. If the service was misleading, not delivered as described, or charged without proper authorization, you can still complain and ask for redress under consumer protection rules.
For Filipino users, the practical point is simple: if Metricscheck did not deliver what was advertised or kept charging after cancellation, you have grounds to dispute the charge. DTI handles consumer complaints for online subscriptions, and payment disputes can also go through your bank, credit card issuer, GCash, or Maya depending on the payment method.
How to request a refund step by step
Start with email because the verified support channel is [email protected]. Put “Refund request for unauthorized or continued charge” in the subject line. Include your full name, account email, transaction date, amount, last four digits of the payment card if relevant, and screenshots of the charge and your cancellation attempt.
Then use the official contact page at Metricscheck Contact on the same day. Ask for two things in one message: cancellation confirmation and a refund confirmation. If the charge happened through App Store or Google Play, also use Apple or Google’s refund tools because store-billed subscriptions often need to be handled inside the same billing platform.
When chargeback becomes the practical last step
If support does not resolve the issue and you have evidence, ask your bank or e-wallet provider for a chargeback or payment dispute. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. That timeline is short, so do not wait for endless email loops.
If you paid through a card linked to GCash or Maya, contact that provider as soon as the unauthorized or continued charge appears. Attach screenshots of your cancellation request and any missing confirmation issue. For consumer complaints outside the payment dispute itself, DTI can also step in under RA 7394.
Metricscheck terms and subscription conditions that matter before you pay
What the verified terms do and do not clarify
The verified Terms data is unusually sparse for a subscription service. No clear auto-renewal clause was found, no minimum commitment period was specified, no free trial terms were found, and no data retention policy after cancellation was specified in the verified research from metricscheck.com/cgu.
That leaves users with gaps at the most sensitive points of the subscription lifecycle: trial conversion, recurring billing, cancellation timing, and account data. If a company does not explain these clearly, your own screenshots become part of your protection. Save the checkout page, your receipt, and the subscription area inside the account.
Law and dispute resolution in the public terms
The verified Terms data says Philippine law applies and disputes will be resolved through arbitration in the Philippines. For users in the Philippines, that is useful because it avoids the usual fear of having to deal with a completely foreign legal framework.
Still, arbitration language does not stop you from raising billing concerns with your bank or filing a consumer complaint. If the issue is an unauthorized charge or a subscription that kept billing after cancellation, your first move is still practical evidence gathering, support contact, and then a payment dispute if needed.
Metricscheck plans and pricing in Philippine peso
Published plan data currently available
Plan | Price (USD / PHP) | Billing period |
|---|---|---|
Hero | $9.99 (₱10)* | Monthly |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.
Which plan is cheapest and which is most expensive
Based on the verified data, Hero is both the least expensive and the most expensive published plan because it is the only plan identified. The listed monthly amount is $9.99 (₱10)*, but public pricing visibility is poor, so treat this as a limited data point rather than a full official price sheet.
If you are currently paying more than that, compare your receipt with your account page immediately. One user review reported a much higher unexpected charge after a trial, which shows why it is worth checking whether your real billed amount matches the plan name you thought you selected.
Billing notes and hidden-cost reality check
No cancellation fee was found in the verified Terms, and no early termination fee was found either. That is good news on paper. The bigger issue is not an exit fee but unclear billing behavior and limited public explanations of trial, renewal, and refund terms.
For Filipino users trying to avoid surprise charges, the best move is simple: cancel before the next billing date, save proof, and monitor your statement for at least one full billing cycle after cancellation. If your receipt was in dollars, note both the foreign amount and the peso conversion charged by your bank.
Your rights in the Philippines when a software subscription gets messy
Laws that matter for a Metricscheck cancellation case
For users in the Philippines, the core law is the Consumer Act of the Philippines, Republic Act No. 7394. It does not create a universal cooling-off period for every subscription, but it does protect consumers against misleading acts and poor service delivery. If Metricscheck charged you after cancellation or failed to provide the service as described, that consumer protection framework matters.
The verified Terms say Philippine law applies. That lines up with local complaint paths, which is helpful. If your issue is a billing dispute rather than a service-quality issue, BSP-related dispute channels through your bank, credit card issuer, GCash, or Maya can be faster than waiting for long support exchanges.
Cooling-off period and withdrawal limits
The Philippines does not have a blanket right to cancel any digital subscription within a fixed number of days just because you changed your mind. Some limited 7 working day or 7 day protections apply in specific situations such as certain door-to-door or off-premises sales, but they are not a universal rule for all online software subscriptions.
So if your Metricscheck case is about a simple change of mind, the law is weaker than many users expect. If the case is about misleading features, non-delivery, or unauthorized charges, your position is stronger. That is why your evidence should focus on what was promised, what was charged, and what happened after you tried to cancel.
How to complain in practical terms
Start with the merchant and your payment provider at the same time if money is still leaving your account. Send support your written complaint and ask for cancellation plus refund. Then notify your bank, card issuer, GCash, or Maya if a disputed charge already posted.
If the problem is not resolved, file a consumer complaint with DTI under RA 7394. In your complaint packet, include your receipt, screenshots of the account page, emails to [email protected], any reply from support, and your bank statement showing the charge. Organize the evidence by date because that makes your case much stronger.
Useful authorities and contacts
The research names the Philippine Competition Commission as a relevant authority in the wider consumer-rights context, but for a subscription complaint, DTI is usually the more practical first stop for consumers and BSP-linked banking channels are critical for charge disputes. Use the authority that matches your issue: DTI for consumer complaints, bank or e-wallet for payment reversal action.
If your cancellation failed and another charge appears, do not wait for a second or third billing cycle. In the Philippines, the dispute window with banks is often around 60 days from the statement date. That deadline can pass faster than most people expect.
What customers say about cancellation and billing
Overall verdict based on the available reviews
Cancellation appears difficult, not easy. The review sample in the research is small but clear: 0 positive and 4 negative reviews out of 4 unique reviews, with recurring complaints about continued charges, missing confirmation, and refund problems. If you are already frustrated, that reaction matches the trend in the available feedback.
To stay balanced, a small review set is not the whole market. Some users may value the idea of analytics and reporting features, and software tools like this can be useful when they work as advertised. The problem in the available review record is billing and cancellation friction, not praise for a smooth exit process.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Continued charges | High | Billed after cancel attempt |
No confirmation | Medium | No email received |
Refund delays | Medium | Refund promised only |
Misleading offer | Medium | Trial became larger charge |
Sources summary
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Ease of cancellation | Negative |
TrustPilot | 1/5 | Unexpected charges | Negative |
TrustPilot | 1/5 | Refund experience | Negative |
TrustPilot | 1/5 | Unexpected charges | Negative |
Quoted user experiences
"They keep charging me every week, even if I send them emails asking to cancel. They tell me to go to the app to cancel. I did that and I never received the email confirmation that we supposed to click to cancel. I asked to cancel manually but they keep telling me to cancel on app." (TrustPilot)
"They are doing a scam. I just bought $1 trial plan [about ₱1], but they also charged my card for $28.99 [about ₱29]. They didn't deliver anything, and when I got to the website, they asked for another payment for any service. They are scammers, don't use it." (TrustPilot)
"They keep charging me money even if I have never subscribed their services. They keep me saying they will refund me but until now I have never received any refund and they keep getting my money every month. Worst experience ever." (TrustPilot)
"Scam site. Feel so foolish as it’s very obvious in hindsight. Gotta get a new bank card now to avoid getting charged for a subscription I never confirmed." (TrustPilot)
Documentation checklist before and after you cancel
What to save before sending the cancellation request
Save a screenshot of your plan name, billing page, next charge date, and the email address tied to the account. If you signed up through App Store or Google Play, also capture the subscription page inside that store because that screen often shows the exact renewal status.
Back up the work product too. Export reports, KPI snapshots, CSV files, and invoices. Since the verified Terms do not explain post-cancellation data retention, assume your access could change quickly once support processes the request.
What to collect for a refund or dispute case
For a refund request, gather the transaction date, transaction amount, the merchant name shown on your statement, and any invoice number. Add screenshots of every email you sent to [email protected] and any reply you received.
For a chargeback case in the Philippines, add your cancellation proof and your bank statement page showing the disputed charge. If your payment went through GCash, Maya, or a credit card, include the in-app transaction reference if available. Organized evidence often matters more than long explanations.
What to save after cancellation
Once you cancel, save the confirmation email, the on-screen confirmation, or both. If no confirmation arrives within a reasonable time, take a screenshot of your sent email and the contact form submission page with the date visible.
Then put a calendar reminder 3 days before the next expected billing date and another on the exact date itself. This simple step catches a lot of problems early, especially with services that have unclear or delayed cancellation handling.
Common mistakes that make Metricscheck cancellation harder
Using the wrong cancellation channel
A very common mistake is canceling only on the website when the subscription was actually billed through App Store or Google Play. If Apple or Google is taking the payment, cancel there too. Otherwise the recurring charge may continue even if you emailed the company.
The same logic applies in reverse. If you were billed directly by Metricscheck, canceling a device app alone may not stop the charge. Match the cancellation method to the original billing method shown on your receipt.
Stopping after one attempt with no confirmation
Some users reported being told to cancel in the app but never receiving the follow-up confirmation email. That is a classic trap. If you do not have confirmation, assume the cancellation is not safely documented yet.
Send a follow-up email on the same day and attach your screenshot. A missing confirmation is not a small detail. It is often the difference between an easy refund and a difficult dispute weeks later.
Waiting too close to the billing date
If your card is usually charged on the 15th, do not wait until the night of the 14th to begin canceling. With unclear support timing and no listed phone number, last-minute requests can miss the cutoff and still post another charge.
A safer habit is to cancel at least several days before renewal and monitor both email and your payment app. In a messy case, time works against the user, not in your favor.
Expecting an automatic prorated refund
No verified refund policy was found in the public Terms, so do not assume you will get money back for unused days. If you cancel halfway through a month, access might continue, end immediately, or become disputed. You need written confirmation.
Ask directly whether the cancellation is immediate and whether any refund is being processed. If support avoids the refund question, escalate the billing issue quickly through your bank or e-wallet once a disputed charge appears.
Ignoring misleading or larger-than-expected charges
One review described a $1.00 trial [about ₱1] followed by a $28.99 [about ₱29] card charge. If your amount looks off even once, do not wait for the next cycle to see what happens. Raise the issue immediately while your evidence is fresh and your dispute window is still open.
This is also where screenshots of the sign-up page help a lot. If the ad, landing page, or checkout page suggested one amount and your statement shows another, that mismatch becomes a concrete complaint point under Philippine consumer protection rules.
Side by side look at your cancellation options
Comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
Key takeaway from the options
No single method solves every case because the real answer depends on where you were billed. Website cancellation is fastest when it exists, app store cancellation is essential for store-billed subscriptions, and registered mail gives stronger proof if support becomes difficult.
If you are unsure, use two channels on the same day: the billing platform where you subscribed and written support contact. That combination gives both speed and documentation, which is exactly what you need when the process is unclear.
What to do right after cancellation so the charges stop for good
Immediate next steps in the first 24 hours
Right after canceling, check for a confirmation email and screenshot it. If no email arrives, save the on-screen result, your sent email to support, and the contact form confirmation if you used it. Put a reminder in your calendar for the next billing date and another reminder 7 days after that.
Then log back into your account and see whether the subscription status changed. If the page still shows active renewal, contact support again the same day. Fast follow-up is better than waiting for a charge and then starting from zero.
Monitor your bank, card, GCash, or Maya activity
Watch your statement for at least one full billing cycle after cancellation. Look for the exact same merchant descriptor, the same amount, or a small trial-sized amount that changes later. If an unauthorized or continued charge appears, dispute it promptly with your bank, card issuer, GCash, or Maya.
In the Philippines, users typically have up to 60 days from the statement date to dispute a transaction through banking channels. DTI handles consumer complaints under RA 7394, while payment reversal action often starts with the financial provider. Save every screenshot because proof of cancellation is usually the most valuable document in a chargeback case.
Alternatives if you are leaving for good
If you want a replacement, PersonaCheck is one option for background screening and verification with a Philippines focus. HashMicro ERP is broader and suits project-based businesses that want operations and finance tools in one system. NetSuite is a larger cloud ERP platform for companies needing a full business management suite.
These are not one-to-one copies of Metricscheck in every feature, but they are useful starting points if your goal is to move away from a service with unclear billing or cancellation handling. Pick based on your actual need: background checks, ERP operations, or wider cloud business management.
Useful links
Physical cancellation address and how to use it
Postal address currently available
If you want to send a written cancellation notice by post, use the following address:
19761 Bixby Dr, Cupertino, California, 95014-3324
Use your full name, account email, charge date, amount, and a direct request to stop all recurring billing. Keep the mailing receipt and a copy of the letter. This address can support your evidence trail, especially if email support becomes unresponsive.
Online process is still the faster route
Even with a postal address available, the practical cancellation route is still online because the verified support channel is digital. Send the email to [email protected] and use the official contact page on the same day you mail any letter. That gives you a same-day timestamp instead of waiting for delivery.
If your next charge is close, do not rely on post alone. For Filipino users dealing with continued charges, the best protection is a documented timeline made of screenshots, support emails, and billing records from the exact day you canceled.
Similar cancellation services
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Written by Beatrice Domingo
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
Before canceling, check your next billing date, take a screenshot of your current plan, and save any invoices. It's also wise to export important data from your account, as the Terms page does not clarify data handling post-cancellation.
To cancel via the website, log into your account, navigate to the billing or subscription section, and look for a cancellation option. If you can't find it, submit a written cancellation request to [email protected].
Yes, if you subscribed via the App Store or Google Play, you must cancel through those platforms. For the App Store, go to Settings, tap your Apple ID, then Subscriptions. For Google Play, tap your profile icon, then Payments and subscriptions.
If you don't receive a confirmation email after your cancellation request, follow up with support via the same email thread to ensure you have a record of your request. Keeping proof of your cancellation is crucial.
Yes, you can send a cancellation letter to the address listed on your billing statement or contract. Ensure you keep a copy of the letter for your records as proof of your cancellation.