Cancellation Vidnoz: Easy Method

What is Vidnoz

Vidnoz as an AI video subscription service

Vidnoz is a subscription-based AI video creation platform that lets you generate videos with avatars, templates, voices, and scripts through a web interface. The service is operated by Wise Reward Limited, and the company lists its corporate address in Kwun Tong, Kowloon, Hong Kong on its public company information.

The business model is straightforward: there is a free plan at ₱0.00, then paid monthly plans such as Starter at ₱1,099.00 and Business at ₱3,199.00 based on current PHP conversions from USD pricing "with possible variation" (vidnoz.com). In practice, you are paying for more monthly video minutes, higher resolution, more templates, and premium AI tools.

What people actually pay for on Vidnoz

Most paying users upgrade for 1080P export, longer monthly video minutes, a larger commercial-use toolkit, and features such as voice cloning or brand assets. The free plan is limited to 1 minute maximum video length per video, 720P resolution, and 20 AI scripts per day, so it is enough for testing but restrictive for regular client work.

The Starter plan includes 15 video minutes per month and 1080P output, while the Business plan includes 30 video minutes and adds brand-focused tools such as a custom brand kit and branded share page "on the pricing page" (vidnoz.com). If you signed up quickly to export a project, that is usually why cancellation confusion happens later: the upgrade solves one urgent task, then auto-renewal keeps running.

How Vidnoz works in the Philippines

For users in the Philippines, Vidnoz is available online and pricing can be understood in PHP even if the service originally publishes prices in USD. Local support channels are limited: there is no public phone support, no live chat, and email support is handled through [email protected] with a stated response window of within 72 hours (vidnoz.com).

Here is the truth: many Filipino users get frustrated when cancellation steps are unclear, when they keep seeing charges after trying to cancel, or when refunds are refused. If that sounds familiar, heads up, you are not alone. Research for this guide found repeated complaints about unexpected post-cancellation charges and slow support, which makes timing and proof especially important in the Philippines where many people monitor subscriptions through card alerts, GCash, or Maya.

How to cancel Vidnoz without getting charged again

Checks to do before you click cancel

Before cancelling, open your account and confirm your exact billing source. Vidnoz subscriptions can be managed on the web account, through App Store on iPhone, or through Google Play on Android depending on where you originally subscribed. If you cancel in the wrong place, the charge can continue.

Take three quick precautions on the same day. Save any exported videos you still need, capture a screenshot of your current plan and renewal date, and keep a copy of the latest receipt showing the amount charged. This matters because Vidnoz says cancellation stops future charges only at the end of the current billing period, and deleting the app or deleting the account does not cancel the subscription (vidnoz.com).

• Save important projects and downloaded files
• Screenshot your plan name and billing date
• Check whether payment came from web, App Store, or Google Play
• Keep your receipt, invoice, or card statement entry

Cancel through the Vidnoz website account

If you subscribed directly on the Vidnoz website, sign in to your account and go to the account or payment area. The documented path is: sign in, open Account or Payment settings, then cancel the subscription or disable auto-renewal "from the official guidance" (vidnoz.com).

In real use, look for labels such as Account, Billing, Payment, Subscription, Cancel plan, or Automatic renewals. One user review described turning off "Automatic renewals" in self-service, confirming "Cancel subscription," then also using "Cancel plan" under "Subscriptions" and receiving an email confirmation (TrustPilot). If you see both options, turn off auto-renewal and complete the full cancellation flow so you have stronger proof.

If the interface is not obvious, use the official support page at Vidnoz Support. Do not stop after uninstalling anything from your laptop or phone. The terms are explicit that deleting the application or account does not end billing (vidnoz.com).

Cancel through App Store or Google Play

If you subscribed on iPhone or iPad, the cancellation path is through Apple, not through the Vidnoz website. Open Settings, tap your name, tap Subscriptions, choose Vidnoz, then tap Cancel Subscription "from Apple support instructions" (support.apple.com).

If you subscribed on Android through Google Play, open Google Play Store, open the menu or profile area, tap Subscriptions, select Vidnoz, then tap Cancel Subscription "from Google support instructions" (support.google.com). A common mistake is cancelling only on Vidnoz while the recurring payment is still active on Apple or Google. If your receipt came from Apple or Google, cancel there first.

Email support and postal option

Vidnoz does not publish a customer service phone number and does not offer live chat. The support email is [email protected] and the stated response time is within 72 hours (vidnoz.com). Email is useful if the cancel button fails, if the page crashes, or if you need to ask for a refund after a billing error.

Write a short message with your account email, plan, purchase date, amount charged, and a direct request such as: cancel auto-renewal effective end of current billing period, and confirm by email. If you want extra documentary proof, you can also send a registered letter to the company address in Hong Kong. Some users now use digital registered mail services such as Postclic for timestamped proof of sending and receipt, which can be easier than going to a physical branch.

What changes after you cancel your plan

Your access stays active until the billing period ends

Vidnoz says cancellation takes effect at the end of the current billing period, not immediately. That means if your monthly renewal date is on April 28 and you cancel on April 10, you should keep paid access until April 28, then future renewals should stop (vidnoz.com).

This is one area that often annoys users in the Philippines. Many people expect the service to end instantly and the unused days to be refunded, but Vidnoz says no refund is provided for the current period under the normal cancellation rule. You keep access for the time already paid, then the subscription expires.

If you do nothing, auto-renewal continues

Vidnoz subscriptions renew automatically for successive billing cycles unless you cancel before the end of the current period "under the auto-renewal clause" (vidnoz.com). For a monthly plan, that means another monthly charge. For an annual plan, that can mean a much larger renewal if you miss the date.

Just a reminder: deleting your account, removing the app, or stopping use of the service does not stop future charges. This is stated more than once in Vidnoz policy material, which is a strong signal that many users make exactly that mistake.

Your data and premium tools after cancellation

After the billing period ends, you will no longer be able to use Premium Services or in-app purchases enabled by the subscription (vidnoz.com). The available policy text does not give a detailed retention schedule for projects or account data, so export any videos, scripts, brand assets, or voice settings you may need before the expiry date.

If you created client work on the platform, do not wait until the final day. Save local copies while your paid access is still active. If there is a billing dispute later, local copies prevent a second problem where you are fighting both over charges and over access.

Vidnoz refund policy and the fine print that matters

The general refund rule is strict

Vidnoz says payments are non-refundable except where required by law, and refund requests must be sent through in-app feedback or by email to [email protected] (vidnoz.com). Once approved, the refund goes back to the original payment method. Enterprise agreements are excluded from this refund policy.

In plain terms, ordinary cancellation is not the same as a refund. Many users in the Philippines get upset here because they cancel quickly and assume money will come back automatically. Vidnoz does not promise that for the current billing period.

Cases where a refund may still be possible

There is a 7-day full money-back guarantee for annual subscriptions if you request it within 7 days of purchase (vidnoz.com). After that 7-day window, no full refund is issued, although partial refunds may be considered based on the unused portion calculated monthly.

For one-time Add-on Time Package purchases, a full refund is available for unused minutes within 3 days from purchase. If some minutes were used, a partial refund may be based on minutes consumed. If all minutes were used or the request is made after 3 days, Vidnoz says no refund is accepted (vidnoz.com).

How to request a refund step by step

Send one email to [email protected] with your account email, payment date, amount, payment method, invoice or transaction ID, and the reason for the request. If the problem is technical, explain what failed and attach screenshots or screen recordings. Vidnoz says support responses are typically within 72 hours, and for technical issues the company may pause the subscription or refund the unused portion if no solution is provided within 30 days (vidnoz.com).

If payment was through Apple, you may also need to use Apple’s own refund route because Apple controls many in-app billing decisions. The same logic applies to Google Play purchases. Use the same evidence pack either way: confirmation email, screenshots of cancellation, dates, and exact amounts.

Philippines chargeback and complaint options

If you were charged after cancelling, or the charge looks unauthorized, you can ask your bank, credit card issuer, GCash, or Maya for a charge dispute. Under BSP practice, cardholders typically have up to 60 days from the statement date to dispute a transaction. Save screenshots of your cancellation confirmation before you file.

For consumer complaints about online subscriptions, the DTI handles complaints under the Consumer Act of the Philippines, Republic Act No. 7394. Use chargeback as a last resort after contacting Vidnoz, because Vidnoz states that if a formal chargeback is submitted directly before contacting them, the company may terminate your use of the products and services permanently (vidnoz.com).

Vidnoz terms, auto-renewal, and subscription conditions

Auto-renewal and minimum commitment

The terms say your subscription "will automatically renew for successive billing cycles unless you cancel before the end of the current period" (vidnoz.com). That is the key line for avoiding extra charges. If you forget the date, renewal happens automatically.

Vidnoz also states that annual subscriptions are for a minimum of 1 year and monthly subscriptions are for a minimum of 1 month (vidnoz.com). This means you can cancel at any time to stop future renewals, but you still owe the amount for the period already started unless Vidnoz failed to deliver the service as offered.

What the free guarantee really means

The service does not describe a standard free trial that auto-converts in the research material. What it does offer is a 7-day full money-back guarantee for annual subscriptions if requested within 7 days, plus a 3-day refund window for unused one-time add-on minutes (vidnoz.com).

That distinction matters. If you thought you were on a risk-free monthly test, the policy does not say that. The annual plan has a limited guarantee window. Monthly plans follow the general non-refundable rule unless another legal or technical issue applies.

Applicable law, disputes, and account effects

The terms say the contract is governed by the laws of the jurisdiction in which Vidnoz operates, and for users in the Philippines this would typically mean Philippine law applies locally to consumer issues (vidnoz.com). For complaints, Vidnoz directs users to its support channels first.

The dispute clause also says formal chargebacks filed before contacting Vidnoz may lead to permanent termination of the account’s access to products and services (vidnoz.com). If you rely on Vidnoz for active client work, export everything before escalating a payment dispute.

Vidnoz plans, prices, and whether the upgrade is worth it

Current subscription plans

The published note says prices are converted from USD to PHP based on current exchange rates and may vary, and annual billing options are available with discounts (vidnoz.com). If you are reviewing old receipts, a slight peso difference does not automatically mean a billing error.

Which plan costs the most and who overpays

The cheapest option is the Free Plan at ₱0.00. The most expensive listed monthly plan in this data is Business at ₱3,199.00, which is ₱2,100.00 more than Starter. If you only upgraded for one high-resolution export, Starter is usually the more realistic paid tier for occasional creators.

The overpayment risk is simple: if you are paying monthly but only using the platform once every few weeks, even ₱1,099.00 becomes expensive fast. If you are nowhere near 15 minutes of output per month, downgrade or cancel before the next billing date.

Billing notes for annual plans and renewals

Vidnoz says annual billing options are available with discounts, but the exact annual PHP figures are not included in the verified pricing data here. What is clear is that annual subscriptions carry a minimum one-year commitment and a 7-day full money-back guarantee window, which is much less forgiving if you forget to act quickly.

No cancellation fee and no early termination fee were found in the terms data for this guide. That is good news, but the bigger financial risk is still auto-renewal, not a separate penalty charge.

Your rights in the Philippines when cancelling a digital subscription

Laws that matter for a Vidnoz user

In the Philippines, consumer issues around subscriptions are mainly handled under the Consumer Act of the Philippines, Republic Act No. 7394, with complaints handled by the Department of Trade and Industry or DTI. For payment disputes, BSP rules and your bank or e-wallet dispute procedures matter if you were charged after cancellation.

For online or e-commerce purchases, there is no universal statutory cooling-off period that automatically applies to every digital subscription. That is why Vidnoz’s own 7-day annual-plan money-back guarantee matters so much in practice. It can be more useful than waiting to argue a general withdrawal right that may not clearly fit a digital SaaS subscription.

Cooling-off and withdrawal in plain language

Philippine rules are clearer for door-to-door or direct sales, where consumers generally have a 7 working day cooling-off period. For online subscriptions like Vidnoz, the better approach is to act immediately if the service is not what was advertised, use the platform’s own refund window if available, and document everything from day 1.

If you bought an annual Vidnoz subscription and request a refund within 7 days, Vidnoz’s own policy gives you a concrete route for a full refund (vidnoz.com). After that, the dispute becomes harder, and you may need to rely on service failure evidence, billing error evidence, or DTI complaint channels.

How to file a complaint in the Philippines

If Vidnoz keeps charging you after cancellation, start by emailing [email protected] and keep the reply thread. If there is no workable fix, file a complaint with DTI and attach your screenshots, receipt, cancellation confirmation, and bank statement entry. Mention RA 7394 and explain the timeline in simple dates.

If the issue is a card or wallet charge, contact your issuer as well. For example, cardholders often have around 60 days from the statement date to dispute under BSP-related dispute practice. With GCash or Maya, use the in-app dispute or help process and upload the same evidence pack.

Useful consumer contacts

For Vidnoz-related consumer complaints in the Philippines, the main public body is DTI. Use the national consumer complaint channels on the DTI website and keep copies of every submission.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What users say about cancellation and refunds

Overall verdict from available reviews

Overall trend: 1 positive review and 4 negative reviews. Based on this small but useful sample, Vidnoz cancellation looks possible through self-service, but the wider user experience is more negative than positive. The pattern is familiar: one user reports a clean cancellation flow, while several others complain about refunds, misleading expectations, or charges after trying to stop.

For users in the Philippines, two local pain points stand out from the research data: unexpected charges after cancellation requests and limited support options with no phone support. That combination makes proof of cancellation more important than usual.

Recurring themes in user feedback

Individual testimonials worth noting

• "Just before the end of the month, vidnoz emailed a reminder that renewal was coming due... I turned off 'Automatic renewals'... also cancelled in my vidnoz account settings... I also got an email confirming the cancellation. So positive experience all round." (TrustPilot)
• "Deciveing Stay away from this!! ... too damn confusing for the money you spend, no refund." (TrustPilot)
• "Scammers. The app doesn't work and they do not refund you your money after cancellation. I unsubscribed the same day I subscribed but yet haven't received my refund." (TrustPilot)
• "This website crashed my browser several times and I never got to use it." (TrustPilot)

Documents to prepare before and after you cancel

What to save before cancelling

Prepare a simple evidence folder before you touch the cancellation button. Include a screenshot of your active plan, the renewal date, the current price, and any page showing whether auto-renewal is on. This takes 2 minutes and can save hours if a charge appears later.

If you have unfinished client videos, export them before the billing period ends. After cancellation becomes effective, premium tools and subscription-enabled services stop working, so project access can become more limited (vidnoz.com).

What to include for a refund request

Your refund request should include the transaction ID, purchase date, exact amount in ₱, payment method, and the email used for the account. If the problem is technical, attach at least one screenshot and a short description of what happened on the page or in the editor.

For annual plan refunds, add a line showing that your request is inside the 7-day window. For one-time add-on minutes, show whether the minutes were unused and confirm the request is within 3 days of purchase.

What to keep after cancellation

After cancelling, save the confirmation email and a screenshot of the final confirmation page on the same day. If the site shows a cancellation date or plan expiry date, capture that too. Those are your best proof if support later says the subscription was still active.

Then check your bank or card statement on the next expected billing date. If a charge appears despite cancellation, you will already have the documents needed for support, DTI, or a charge dispute.

Common mistakes that lead to extra charges

Cancelling in the wrong place

The most common mistake is trying to cancel on the Vidnoz website when the subscription was bought through Apple or Google. If your receipt came from App Store or Google Play, you need to stop the subscription there. Otherwise the recurring billing can continue through the store account.

A real-world example is a user who used both self-service and account settings and got a confirmation email, which is actually a good practice. Using more than one visible cancellation path inside the right billing channel can reduce the chance of confusion later.

Deleting the app or account and assuming billing stops

Vidnoz clearly states that deleting the application or deleting the account does not cancel the subscription (vidnoz.com). This catches many people because it feels logical that removing the service should end the charge. It does not.

The fix is simple: look for Subscription, Payment, or Automatic renewals, and make sure you receive a direct cancellation confirmation. No confirmation usually means no reliable proof.

Expecting a refund for the current month

Another common mistake is cancelling the same day and expecting the monthly charge to reverse automatically. Vidnoz’s general policy says payments are non-refundable except where required by law, and cancellation usually only stops future charges (vidnoz.com).

This explains why some review complaints sound more severe than the written policy. The service may have cancelled future billing correctly, while the user expected a refund for the already-started billing period. Annual plans are different because there is a 7-day full money-back guarantee window.

Missing the billing date by one day

Because auto-renewal runs by billing cycle, timing matters. If your renewal is on the 15th and you cancel on the 16th, you may already be locked into the next monthly or annual period depending on the plan. There is no cancellation fee, but there can still be a full renewal charge.

The practical solution is to cancel at least 3 days before renewal, not on the last night. That buffer helps if the site is slow, the page crashes, or support takes up to 72 hours to answer.

Not keeping evidence when support is limited

Research for this guide found no phone support and no live chat. That means your evidence matters more than your memory. If a post-cancellation charge appears, screenshots and emails are much stronger than saying you remember clicking cancel.

Take note: if you plan to dispute a charge through your bank, GCash, or Maya, your cancellation proof is usually the document that decides whether the case is treated as valid continued billing.

Cancellation methods compared at a glance

Side-by-side comparison

Key takeaway for choosing a method

If you paid directly on the website, account cancellation is the fastest route. If you paid through Apple or Google, use the matching store settings because that is where the recurring billing is controlled. Registered mail is slower, but it can help if you need a stronger paper trail for a dispute.

No dark patterns were clearly identified in the research data, which is good news. The real problem is not hidden retention screens but limited support options and user confusion over billing channels.

What to do after cancelling and how to monitor your payment

Immediate steps for the same day

Right after cancelling, look for two things: an on-screen confirmation and an email confirmation. Save both. Then set a calendar reminder for your next expected billing date so you can verify that no new charge appears.

If your access is supposed to stay active until the end of the billing period, write down that expiry date as well. That helps you tell the difference between normal remaining access and an actual failed cancellation.

How long to monitor statements and when to dispute

Monitor your card, GCash, or Maya activity through the next billing cycle. If a new Vidnoz charge appears after your confirmed cancellation date, contact support immediately and attach your proof. If the charge is not resolved, you can request a chargeback or payment dispute through your bank or e-wallet provider.

In the Philippines, cardholders often have about 60 days from the statement date to dispute an unauthorized or continued charge through BSP-related banking procedures. DTI handles consumer complaints under RA 7394, so you can pursue both the merchant complaint route and the payment dispute route when needed.

Alternatives if you still need AI video tools

If you are leaving Vidnoz but still need AI video generation, there are a few common alternatives. VideoGen starts at $12/month (₱672), Lumen5 ranges from $19/month to $79/month (₱1,064 to ₱4,424), and Animoto ranges from $33/month to $79/month (₱1,848 to ₱4,424). These are approximate PHP conversions based on a simple current-rate estimate.

VideoGen is usually the simplest option for straightforward AI-generated videos. Lumen5 is better known for turning text into social media or marketing clips. Animoto is more focused on quick professional-looking videos from photos and short video assets.

Useful links

• Vidnoz official website
• Vidnoz support page
• Vidnoz pricing page
• DTI official website
• BSP official website

Vidnoz company address and when to use it

Physical address on record

If you want to send a written cancellation notice or a dispute letter, use the company address listed in the service information:

• FLAT B01, 2/F Kin Tak Fung Industrial Building, 174 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

This is the corporate address associated with Wise Reward Limited. No separate cancellation-only postal address was found in the official material used for this guide.

When postal mail makes sense

For most users, Vidnoz is an online-only cancellation process handled through the account interface and support email. Postal mail is mainly useful if the website cancellation fails, if you need additional proof for a dispute, or if support does not answer within the stated 72-hour window.

For speed, start with account cancellation or the correct app store channel, then follow with email confirmation. If the issue becomes contentious, a written notice sent to the Hong Kong address can strengthen your record.