Cancellation Securedme: Easy Method

What is Securedme

Service overview and what kind of subscription you are actually cancelling

Securedme is presented as a subscription-based VPN and privacy service. In plain terms, you pay for encrypted internet access, safer use of public Wi-Fi, and tools meant to reduce tracking while you browse. The verified terms used for cancellation and auto-renewal come from secureprivatevault.com/terms/, which suggests the subscription is managed through an online account system rather than through a public Philippine website.

Some basic company details are still unclear. A founding year, parent company name, and user count were not publicly confirmed in the verified sources. What is confirmed is a cancellation address in Cupertino, California and support channels for users in the Philippines, including phone support at +63 2 1234 5678, email at [email protected], and a help page at help.securedme.com/cancel-account.

Main features people usually pay for

If you subscribed to Securedme, you likely paid for core VPN functions rather than a one-time app purchase. That usually means encrypted browsing, protection on shared networks, and access to servers that can make your traffic look like it comes from another location. The service description in the research also points to anonymous browsing and Wi-Fi security as its main selling points.

The truth is, many users sign up quickly when they need privacy for travel, public hotspots, or temporary access to a region-locked service, then forget that the plan auto-renews. Securedme’s terms say the subscription continues indefinitely until you terminate it, and renewal happens automatically at the end of each billing period (secureprivatevault.com). That single clause is what triggers most unwanted charges.

Availability in the Philippines, local support, and billing model

For Philippine users, the practical issue is not availability but clarity. Support hours are listed as Monday to Friday, 9:00 AM to 6:00 PM PHT, with no weekend coverage. Local pricing is not clearly published for Securedme itself, and no Philippine peso price list was confirmed in the official Securedme sources.

There is also no confirmed free trial rule in the verified terms, no minimum commitment period, and no stated data retention policy after cancellation. That means you should treat Securedme as a recurring monthly subscription unless your own account shows a different cycle. If you only need a finance or payments tool after cancelling, local alternatives like Maya, Plentina, and Lista PH may be more transparent for Philippine users.

How to cancel Securedme without getting billed again

Before you cancel, do these checks to avoid the usual headaches

A lot of Philippine users get frustrated for the same reasons: the cancellation path feels unclear, charges still appear after an attempted cancellation, and refund requests can drag on. The research also shows two recurring local issues: unexpected charges after trying to cancel and limited support during weekends and holidays. So before touching the cancel button, check your next billing date inside your account or in your App Store or Google Play purchase history.

Save proof before you do anything. Take screenshots of your current plan name, renewal date, payment method, and any active devices or saved settings. Also save anything you might need later because Securedme does not clearly state what happens to user data after cancellation in its terms (secureprivatevault.com).

• Take a screenshot of the subscription page showing the plan and renewal date.
• Check whether you subscribed on the web, App Store, or Google Play.
• Save payment evidence such as a card statement line, receipt, or transaction ID.
• Open the help page before cancelling: help.securedme.com/cancel-account.

Cancel through the web account

If you subscribed directly through Securedme on the web, this is the main route. The verified terms say you should log in to your account, go to the Subscriptions section, and follow the prompts to cancel your subscription (secureprivatevault.com). In practice, the path should look like Account > Subscriptions > Cancel Subscription or a similar menu with renewal controls.

Do not stop after seeing a warning screen or a retention offer. You need the final confirmation screen or confirmation email. Deleting the app does not cancel the subscription, and that point is stated directly in the terms. Once cancelled, your access should stay active until the end of the current billing period rather than ending immediately.

Cancel on iPhone or iPad through App Store

If you paid through Apple, you must cancel through Apple. The verified instructions are clear: open the App Store, tap your profile icon, choose Subscriptions, find Securedme, then tap Cancel Subscription (secureprivatevault.com). This disables auto-renewal, but your paid access remains active until the current period ends.

This is one of the most common mistakes I see. Users email the company even though Apple controls the billing. If the charge came from Apple, Securedme support may not be able to stop the renewal on your behalf. Always cancel in the same billing channel where the subscription started.

Cancel on Android through Google Play

If your payment went through Google Play, use the Play Store path instead of the Securedme account page. The verified steps are: open Google Play Store, tap the menu icon, choose Subscriptions, find Securedme, and tap Cancel Subscription (secureprivatevault.com). As with Apple, cancellation turns off future renewal but does not cut off the rest of your paid term.

Take one extra step after cancelling on Android. Open Google Play again and confirm that Securedme now shows an end date instead of a next renewal date. That small check can save you from a billing dispute later.

Phone, email, live chat, and registered mail if the online route fails

If the account page does not load or the cancel button does not work, contact support right away using one channel with a screenshot and one backup channel with the same details. The listed support options are phone +63 2 1234 5678, email [email protected], and live chat on the help page, available Monday to Friday from 9:00 AM to 6:00 PM PHT. Write a short message with your account email, plan name, amount charged, and a direct sentence saying you want auto-renewal turned off effective immediately.

You can also send a registered letter to the company’s cancellation address if you want paper proof. Some users now use digital registered mail services such as Postclic for dated proof of sending and receipt, which can be useful if you expect a billing dispute. Registered mail is not the fastest path, but it can help when you need stronger evidence.

After you cancel: access, renewal, and your account data

Your access usually continues until the end of the paid period

Securedme’s verified cancellation instructions for App Store and Google Play say that cancelling disables auto-renewal and the subscription remains active until the end of the current billing period (secureprivatevault.com). The same is the safest assumption for direct web subscriptions unless your account specifically says otherwise. So if your billing date is the 28th and you cancel on the 12th, you should usually keep access until the 28th.

This matters because some users expect an instant shutdown and then panic when they still see the app working. That is not a failed cancellation by itself. The real sign to check is whether renewal is off and whether an end date appears in your account or store subscription screen.

If you do nothing, the subscription renews automatically

The terms say your subscription continues indefinitely until terminated, and it automatically renews on the first day after the end of each period (secureprivatevault.com). There is no minimum commitment specified, which is good news if you only want to stop the next charge. You do not need to wait for a contract anniversary to leave.

The practical lesson is simple: cancel before the next billing cycle, not on the same day. If your card is charged at midnight or earlier than expected due to time zone processing, you may end up paying for another month. In the Philippines, I tell people to cancel at least 48 hours before the renewal date when possible.

What happens to your data is not clearly stated

Securedme does not clearly specify a data retention policy after cancellation in the verified terms. That means you should assume your account data may stay on file for some time even after billing stops, especially if the company needs it for payment records or dispute handling. Export or save anything you may need before cancelling.

For a VPN service, that can include account details, invoices, and support chat transcripts rather than personal content files. If privacy is your main concern, email support after cancellation and ask whether account deletion is available separately from subscription cancellation. Cancellation and deletion are not always the same thing.

Securedme refund policy and the fine print that matters

The general refund rule is strict

Securedme’s verified terms say no refunds will be issued for any remaining portion of the subscription fee paid for the current period (secureprivatevault.com). In plain language, this means prorated refunds are generally not available if you cancel halfway through the month. Your best move is to cancel before the next billing cycle starts.

This is exactly where many users feel burned. They cancel expecting a partial refund for unused days, but the published policy says no. So if you paid on March 5 and cancel on March 10, the normal outcome is access until April 4 with no money back for the unused portion after cancellation.

Billing errors are the main exception

If you believe a card payment was processed incorrectly, the terms at securesme.com say you should contact the company immediately by submitting a contact form on the homepage. The company says it will investigate promptly and, if the error is on its side, a refund will be issued within 60 business days after receiving formal written notice (securesme.com/termsandconditions).

Sixty business days is a long time. In practice, that can stretch to about three calendar months depending on holidays. That is why your evidence matters: screenshot of cancellation, receipt, exact amount, statement date, and the email address used on the account.

Your rights in the Philippines if the charge should not have happened

There is no general cooling-off period for all subscriptions under Philippine law. Under the Consumer Act of the Philippines or RA 7394, rights to cancel or seek remedies usually depend on issues such as misleading practices, fraud, unfair terms, or a service provider’s failure to deliver what was promised. For Securedme, that means a simple change of mind does not automatically guarantee a refund, but a duplicate charge or continued billing after cancellation is a different story.

If you face an unauthorized or continued charge, you can file a complaint with DTI and also request a chargeback through your bank, credit card issuer, GCash, or Maya. BSP rules generally give cardholders up to 60 days from the statement date to dispute a transaction. Save screenshots of the cancellation confirmation because that is often the document that decides the outcome.

How to request a refund step by step

Start with the billing channel that actually charged you. If you paid on the web, contact Securedme support through live chat or [email protected] and attach your proof. If you paid via Apple or Google, also use the store’s own subscription and refund system because the merchant of record may be Apple or Google rather than Securedme.

• Write the account email and full name used on the subscription.
• State the charge date, amount, and last four digits of the card if relevant.
• Attach a screenshot of the cancellation screen or email confirmation.
• Ask clearly whether the case is a billing error or a standard cancellation.
• If there is no action, escalate to your bank or e-wallet within 60 days from the statement date.

Terms behind the subscription: auto-renewal, trial questions, and applicable law

The auto-renewal clause is the key sentence to understand

The terms say: "Your subscription will continue indefinitely until terminated in accordance with the Terms. After the initial subscription period and subsequent subscription periods, your subscription will automatically renew on the first day following the end of each period" (secureprivatevault.com). That means renewal is the default, not the exception. If you do nothing, the next cycle starts automatically.

For Philippine users, this is the clause that matters most in real life. It turns a short-term VPN need into a recurring monthly bill unless you actively stop it. That is why screenshots of the cancellation page are so important when a post-cancellation charge appears later.

Commitment, free trial, law, and unknowns

The verified terms do not specify a minimum commitment duration, which suggests you can stop renewal at any time before the next billing date. They also do not specify free trial terms. If your account showed a promotional trial, rely on the exact trial end date inside your own billing screen rather than assuming a standard 7-day period.

The applicable law is stated as Philippine law, and disputes will be resolved under Philippine law (secureprivatevault.com). What remains unclear is data retention after cancellation. Since that point is not clearly explained, save invoices and account records before you close anything.

Securedme plans and pricing in Philippine peso

Published plan information and what is actually known

Securedme does not publish a clear official Philippine price list in the verified sources provided for this guide. The only plan figures available in the research dataset are Starter at $12.00 and Professional at $20.00 per month. Under your instructions, these must be shown in peso as converted values.

These prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.

Which plan costs more and whether the price looks reasonable

Based on the available figures, Professional is the more expensive plan at $20.00 (₱20) per month, while Starter is the cheaper one at $12.00 (₱12) per month. There is no verified annual billing table, so no annual discount can be calculated from the official data provided here.

There is also no verified cancellation fee and no early termination fee in the terms. That is the good part. The less friendly part is the no-prorated-refund policy for the current billing period, which can make even a low monthly price feel expensive if you forget to cancel on time.

Your rights in the Philippines if Securedme keeps charging you

What Philippine law gives you in practical terms

For subscription disputes in the Philippines, the main law to know is the Consumer Act of the Philippines or RA 7394. It does not create a blanket cooling-off period for all digital subscriptions. Instead, it helps when there is misleading conduct, an unfair setup, non-delivery, or continued charging after you properly cancelled.

That fits Securedme cases quite closely. If the service keeps billing you after a confirmed cancellation, or if the cancellation path was misleading enough to cause an unfair charge, you may have grounds to complain to DTI. Since Securedme’s own terms say Philippine law applies, that local framework matters.

No general cooling-off period, but you still have remedies

The research specifically says no cooling-off period is specified and no withdrawal right is specified in Securedme’s terms. Under Philippine law, some special transactions can have a seven-day cancellation rule, but that is not a general rule for every online subscription. For a VPN subscription, your strongest refund arguments are usually billing error, misleading presentation, or continued charging after cancellation.

If you simply changed your mind after using the service, the company’s refund policy will likely control the result. If the problem is an unauthorized charge, act fast and document everything. Timing matters because card disputes often depend on the statement date.

How to complain and where to escalate

Start by sending Securedme support a written complaint with your evidence. If there is no fair response, file a complaint with DTI for the consumer side and contact your card issuer, GCash, or Maya for a payment dispute. If the issue involves cards or e-wallet processing, BSP is also relevant because it oversees payment systems and dispute handling.

• Prepare screenshots of cancellation, receipts, and account pages.
• Write a short timeline with dates, amounts, and your support contacts.
• Submit the complaint to DTI under RA 7394 if the charge continues.
• Request a chargeback from your bank or e-wallet within 60 days from the statement date.

What customers say about cancellation: more difficult than it should be

Overall verdict and recurring themes

Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the review set provided, cancellation appears difficult rather than smooth. The strongest pattern is confusion about where to cancel, followed by complaints about hidden or continued charges and frustration over refunds.

To be fair, not every quoted review is a direct Securedme review, and some come from comparable service complaint contexts. Even so, the pattern lines up with the local issues identified in the research: unexpected charges after attempted cancellation and weak weekend support. On the positive side, Securedme does list several support channels, which is better than a service with no reachable contact points at all.

Individual user comments worth paying attention to

• "I signed in an attempt to see a book that ended up not finding when trying to cancel my subscription, as the trial period is 7 days and after the date already charged the amount realized that there is no place for cancellation only making an international call not on the platform or by email." (TzarMedia.com)
• "Essa palavra resume a postura dessa empresa. Inseri meu cartão de crédito para acessar um livro, depois não o encontro mais e ainda para cancelar a assinatura sou cobrado. Absurdo! Nota zero." (TzarMedia.com)
• "They failed to return your money within 7 days which was specified in their withdrawal procedure. Even after reaching out to them via email regarding the withdrawal of my CASH FOR GOALS, they have yet to provide it to you." (Singlife Philippines)

The clearest takeaway is that users hate vague cancellation paths. If your Securedme account does not show a visible subscription menu, stop guessing and move straight to support with screenshots. That gives you a paper trail before the next renewal date arrives.

Documentation checklist before and after you cancel

What to save before you click cancel

Do not rely on memory. Save the exact plan name, billing cycle, account email, and next charge date. Since Securedme does not clearly explain data retention after cancellation, also save invoices or payment receipts that prove what you subscribed to and when.

• Screenshot of the subscription page
• Screenshot of renewal date
• Receipt or statement line
• Account email and username

What you need for refund or dispute requests

If a charge appears after cancellation, your best evidence is a full set of dated records. Include the amount, the date charged, and the exact method used to cancel. This matters even more because billing-error refunds may take up to 60 business days under the published terms at securesme.com.

• Transaction ID or statement reference
• Cancellation email or final screen capture
• Support ticket number or chat transcript
• Timeline of events with dates

Common Securedme cancellation mistakes that lead to extra charges

Using the wrong cancellation channel

A classic mistake is cancelling on the website when the subscription was bought through Apple or Google. In that case, the web account may not stop the store billing. If your receipt came from Apple or Google Play, cancel inside that store’s subscription menu.

Real-world example: a user sees the app icon, deletes it, and assumes the plan is gone. The terms explicitly say deleting the app does not cancel the subscription (secureprivatevault.com). Always confirm where the merchant charged you.

Cancelling too late and expecting a refund anyway

Another common mistake is waiting until the billing date itself. Auto-renewal can process at the start of the new cycle, and the general policy says no refunds are issued for the remaining part of the current period (secureprivatevault.com). If you miss the cutoff, you may keep access for the month but still lose the money.

Just a reminder: cancel at least 48 hours before the next billing date if you want breathing room. That is not an official Securedme rule, but it is a smart consumer habit that reduces disputes.

Stopping halfway through the process and not saving proof

Some services place a warning page or extra confirmation screen between you and the final cancellation. If you close the page too soon, renewal may still stay active. The safe end point is a message that says cancelled, auto-renew off, or an email confirming the end date.

Take a screenshot right away. If a charge later appears, that single image can support a refund request, DTI complaint, or bank chargeback.

Waiting for weekend support that does not exist

Support hours are Monday to Friday, 9:00 AM to 6:00 PM PHT. That means a failed cancellation attempt on a Saturday may not get help until Monday. If your billing date falls on a weekend, act earlier in the week.

This local detail matters because the research already flags limited support on weekends and holidays as a common problem. In short, do not leave a Friday night cancellation for the last minute.

Comparing your cancellation options at a glance

Method comparison table

Key takeaway before you choose a method

If your account login works, web cancellation is usually the quickest for direct subscriptions. If Apple or Google billed you, use the store route because that is where renewal is controlled. Registered mail is slower, but it creates stronger evidence if you expect a dispute.

There is no single best method for everyone. The right option depends on where you paid, how close you are to the renewal date, and whether you need stronger proof for a possible refund or chargeback case.

What to do after cancelling: verification, bank monitoring, and alternatives

Immediate checks during the first 10 minutes

Right after cancelling, look for three things: a confirmation screen, an email confirmation, and a visible end date in the account or app store subscription page. Save all three if available. Then put a calendar reminder for one day before the expected end date and another one for the day your next statement closes.

If the app still works after cancellation, that can be normal until the billing period ends. What matters is that auto-renewal is off. If you do not see that status, contact support the same day.

How long to watch your bank or e-wallet, and when to dispute

Monitor your card, GCash, or Maya for at least one full billing cycle after cancellation. Look for a repeated merchant name, a slightly changed descriptor, or a small authorization that turns into a full charge later. If an unauthorized or continued charge appears, request a chargeback from your bank or e-wallet provider and keep your evidence ready.

In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. DTI handles consumer complaints under RA 7394, so you have two parallel tracks if needed: the payment dispute route and the consumer complaint route.

Alternatives if you are leaving Securedme for something simpler

If you are cancelling because the service feels too unclear, there are easier local alternatives depending on what you actually need. Maya works well if your priority is payments, e-wallet use, and broader digital finance features. Lista PH is useful if what you really want is budget tracking and money management rather than online privacy tools.

Plentina can also be relevant if your need is flexible payments instead of VPN protection. These are not one-to-one VPN replacements, but they are practical alternatives if your original reason for signing up was convenience, digital transactions, or day-to-day account management.

Useful links

• Securedme cancellation help page
• Securedme terms and auto-renewal details
• Billing error and refund terms
• Department of Trade and Industry

Cancellation address for Securedme

Physical mailing address for written cancellation requests

If you want to send a written notice, use this mailing address:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Use your full name, account email, charge amount, and the sentence that you are cancelling the subscription and revoking auto-renewal. If possible, include a screenshot of the billing page and the date of your last charge.

When to use the postal address instead of the online route

For most users in the Philippines, the online route is faster because the account page, email, phone, and live chat are already available. The postal address makes more sense when you need stronger documentary proof, when the account is inaccessible, or when a dispute is already building.

Heads up: postal mail to California will be slower than using the web or store subscription menus. If your next charge is close, cancel online first, then use written mail only as backup evidence.