Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Stay Secure, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month without commitment
Send an e-Postclic to Stay Secure
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in Philippines
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at ₱61.60 for 48 hours
then no commitment, ₱3,353.56 per month
to keep966649193710
Cancellation Stay Secure: Easy Method
What is Stay Secure
What you are actually paying for
Stay Secure is sold as a privacy and security subscription that gives you a real U.S. mobile number, global eSIM coverage, calling and texting over Wi-Fi or mobile data, caller ID, and voicemail. The official pricing page tied to its terms shows recurring plans and one-time credits, with no free trial listed and no hidden fees stated by the company (staysecure.com).
The truth is, many users in the Philippines sign up expecting a simple app they can stop anytime, then get frustrated when auto-renewal keeps billing them until they send a cancellation through the right channel. Stay Secure says the subscription renews automatically until it receives notice that you want to cancel, so this is not a one-time purchase but an ongoing recurring charge (staysecure.com).
Company details and business model
The public billing and cancellation details point to Stak Systrems Inc, with a physical mailing address in Hawaii, while support is handled online through a Zendesk help center and a U.S. phone line. The terms currently available are governed by Florida law, which matters because the company is not set up as a Philippines-based provider with local support hours or a local office listed for consumer handling (staysecure.com).
For Filipino users, that business model has two practical effects. Support runs from 9 AM to 9 PM EST, which can be awkward from Manila because of the time difference, and prices are published in U.S. dollars, not Philippine pesos, though the approximate converted amounts are easy to estimate. There is also no specific minimum commitment period stated in the terms, which usually means you can stop renewal at any time before the next billing date rather than being locked into a long contract (staysecure.com).
How Stay Secure works in the Philippines
Stay Secure appears available to users in the Philippines through the web, App Store, and Google Play cancellation routes listed in its terms. That is useful if you subscribed through iPhone or Android, because the billing owner matters. If Apple billed you, cancel in Apple. If Google billed you, cancel in Google Play. If Stay Secure billed you directly on the web, cancel in your account on the website (staysecure.com).
Take note that no local payment tools such as GCash or Maya are specifically confirmed in the verified material, and no Filipino language support is listed. If you want a local alternative after canceling, you may look at options like I AM SECURE or local cyber events such as DiCyFor Security Summit 2026 Manila and Cyber Revolution Summit 2026 Manila, though these are not direct like-for-like app subscriptions.
How to cancel Stay Secure without getting billed again
Checks to do before you tap cancel
Many cancellation problems start before the actual cancellation click. Users often cancel too close to the renewal date, forget which platform billed them, or do not save proof. Before doing anything, open your current account page and take screenshots of your active plan, renewal date, and the email address linked to the subscription. This matters because Stay Secure says billing continues until it receives your cancellation notice (staysecure.com).
You should also look at your latest bank, card, App Store, or Google Play record and confirm the merchant. If the charge appears under Apple or Google, the website route usually will not stop the billing. If the charge came directly from Stay Secure, then the web account route is the right one. This simple check saves a lot of back-and-forth with support.
Cancel through the Stay Secure website
If you signed up directly on the website, log in to your Stay Secure account and go to the subscription management area. The verified instruction is simple but important: sign in, open the subscription management section, and follow the prompts to cancel your subscription (staysecure.com). In plain terms, expect a path similar to Account > Subscription > Manage Plan > Cancel Subscription.
Because the public instructions are short, do not leave the page after clicking cancel until you see a final confirmation message. Save a screenshot of that page, and check whether a confirmation email arrives within a few minutes. If nothing appears, contact support right away through the help center at Stay Secure Help Center and include your account email, charge amount, and the date of your cancellation attempt.
Cancel through App Store or Google Play
If you subscribed on iPhone or iPad, open the App Store, tap your account, open Subscriptions, find Stay Secure, and tap Cancel Subscription. This route is specifically listed by Stay Secure for iOS users, so do not rely on deleting the app alone. Uninstalling an app does not cancel an Apple subscription (staysecure.com).
If you subscribed on Android, open Google Play Store, go to Subscriptions, find Stay Secure, and tap Cancel Subscription. Google Play follows the same rule. Removing the app from your phone does not stop billing. The cancellation only counts when the store status changes from active to canceled before the next billing date (staysecure.com).
Phone, email, chat, and registered mail
If the online path fails or the cancel button does not appear, contact support at [email protected], call +1 866 972 2067, or use live chat through the help center. Support hours are 9 AM to 9 PM, Monday to Sunday, EST. For users in the Philippines, this time zone gap is a real issue reported in local feedback, so email with screenshots is often easier because it creates a written trail.
You can also send a registered cancellation letter if you want extra proof, especially for billing disputes. The physical address publicly tied to billing support is listed later in this guide. Some users now use digital registered-letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to a post office. This is not required, but it can help if a bank later asks for evidence.
After you cancel, here is what usually happens
Access and renewal timing
Stay Secure states that the subscription auto-renews and keeps billing until it gets notice that you want to cancel (staysecure.com). In practice, this usually means canceling stops the next renewal, not the current paid period. So if your billing date is on March 31 and you cancel on March 20, you should normally keep access until March 31 unless your billing platform states otherwise.
The key risk is waiting until the last minute. If your bank posts the renewal before the cancel request is fully processed, you may still see another charge. That is why the safest habit is to cancel at least 24 to 48 hours before renewal and save the confirmation screen.
Your data, number, and account information
Stay Secure does not clearly explain what happens to data after cancellation, and the verified terms do not specify a retention period for account data or whether your assigned number is kept, recycled, or immediately removed (staysecure.com). If the U.S. number matters to you for logins, banking alerts, or two-factor authentication, update those services before canceling.
If you use voicemail or message history, save anything important before your paid period ends. Here is the thing: once a communications-style service expires, access to the number and related features can disappear faster than users expect, and the company does not publicly promise long-term data storage after cancellation.
Refunds, disputes, and what Stay Secure actually promises
The refund rule in the published terms
Stay Secure only clearly states one refund scenario in the verified material: if Stay Secure cancels your order after payment has already been processed, the refund amount equals what you paid (staysecure.com). That is narrow. There is no clear public promise of prorated refunds for unused days, and no specific public policy for billing-error refunds in the verified data.
So if you cancel halfway through a paid month or year, do not assume you will automatically get money back for the unused part. Most of the time, the realistic outcome is access until the end of the current billing cycle and no prorated refund unless support makes an exception.
Your rights in the Philippines and refund requests
For consumers in the Philippines, online subscriptions are mainly covered by the Consumer Act of the Philippines or RA 7394, enforced by the Department of Trade and Industry. There is no universal statutory cooling-off period for ordinary online subscriptions, although a 7-working-day cooling-off rule exists for door-to-door sales. Since Stay Secure does not publish a special cooling-off rule in its terms, assume no automatic online refund window is guaranteed.
If you were charged after canceling, send a refund request to [email protected] with your account email, billing date, payment amount, and cancellation proof. If support does not resolve it, you can dispute unauthorized or continued charges with your bank, GCash, Maya, or card issuer. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction under BSP complaint frameworks. Save screenshots because your bank will ask for them.
How to ask for a refund in the most practical way
- Write to [email protected] and state the exact charge amount and date.
- Attach your cancellation screenshot and any confirmation email.
- Include the last four digits of the card or the payment platform used.
- If billed by Apple or Google, use the refund route inside App Store or Google Play first.
- If the charge continues, ask your bank or e-wallet provider for a chargeback and keep the case number.
Terms and subscription conditions that matter before you leave
The auto-renewal clause and commitment period
The most important line in Stay Secure's published terms is clear: "Your subscription automatically renews, and you will be automatically billed until we receive notification that you want to cancel the subscription" (staysecure.com). In plain English, billing does not stop on its own. If you forget to cancel, the next cycle can be charged automatically.
The same terms do not state a minimum commitment duration. That is good news for users in the Philippines because it suggests no fixed lock-in period was found. The practical effect is simple: your main deadline is the next billing date, not the end of a one-year service contract with an early exit penalty.
Missing details you should not ignore
No specific free trial terms were found in the verified terms, and no detailed post-cancellation data retention rule is publicly stated (staysecure.com). That means you should not assume there is a grace period, a free trial conversion reminder, or long-term storage of your account history. If your number or messages matter, export what you can before the plan ends.
The terms also say they are governed by the laws of the State of Florida (staysecure.com). For Filipino users, that does not remove your practical rights to complain to the DTI about subscription issues affecting you in the Philippines, especially when the problem is continued billing or unclear cancellation handling.
Stay Secure plans and pricing in Philippine peso
Current published plans
| Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
| 3-Month Plan | $8.99 (₱508)* | Monthly | U.S. number, eSIM, calls, texts |
| Annual Plan | $29.99 (₱1,694)* | Annual | U.S. number, eSIM, calls, texts |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact local prices.
Which plan costs more and where the value is
The annual plan at $29.99 (₱1,694) is the bigger upfront payment, while the 3-Month Plan at $8.99 (₱508) is lower per charge but recurs more often. Stay Secure also sells Outbound Credits at $10.00 (₱565), but those are a one-time purchase rather than a subscription, so they should not be confused with the recurring plans (staysecure.com).
If you compare annual against repeatedly paying the 3-Month Plan amount over a year, the annual option is far cheaper. Four charges of $8.99 (₱508) would total $35.96 (about ₱2,032), so the annual plan at $29.99 (₱1,694) saves about $5.97, or roughly ₱338, over 12 months. If you are about to cancel because of cost, that is the value gap to keep in mind.
Billing notes Filipino users should watch
The pricing notes say there are no hidden fees and no free trial (staysecure.com). That is helpful, but auto-renewal still means the real trap is forgetting your renewal date. For users in the Philippines, exchange-rate differences can also make the final card charge look slightly different in peso terms from the advertised estimate.
If your card statement shows a peso amount above the estimate, that can come from your bank's foreign transaction conversion, not necessarily from Stay Secure adding a secret fee. Screenshot both the published price and the posted bank amount if you plan to question a charge.
Your rights in the Philippines if cancellation goes wrong
The laws that help with subscription disputes
For Stay Secure users in the Philippines, the main local framework is the Consumer Act of the Philippines or RA 7394, with complaints handled by the DTI Consumer Protection Group. This law is the practical route when you face unclear cancellation steps, continued billing after cancellation, or misleading subscription handling.
The country-specific rule that clearly exists is the 7-working-day cooling-off period for door-to-door sales. That does not automatically apply to ordinary online app subscriptions, so for Stay Secure the stronger argument is usually unfair or unresolved billing conduct rather than a general online withdrawal right. Since Stay Secure's terms do not publish a separate cooling-off rule, do not rely on one unless your situation fits a protected sales method.
How to complain to DTI or escalate to BSP
If Stay Secure keeps charging you after cancellation, start with the company and create a paper trail. Email support, attach the cancellation proof, and ask for a written response within a clear time frame such as 3 to 5 business days. If the issue is not fixed, file a complaint with the DTI Consumer Protection Group and attach the same evidence under RA 7394.
If the problem is a card or e-wallet charge, you can also escalate to your bank, card issuer, GCash, or Maya, and if needed raise the matter through BSP channels for unauthorized or continued charges. In practical terms, DTI deals with the consumer complaint side, while BSP-related channels help with payment disputes. The 60-day dispute window from the statement date is the number many Filipino cardholders should remember.
Useful authority contacts
The authority named in the verified data is the Consumer Protection Group, Department of Trade and Industry, Philippines. Use the DTI website and complaint channels for online subscription disputes, especially if you canceled on time and were still charged.
What customers say about cancellation and support
The short verdict on real-world experience
Based on the review set provided, the overall trend is negative: 0 positive and 5 negative out of 5 unique reviews. Even though the review texts appear mixed across support and refund situations, the repeated pattern is frustration with customer service, confusion about charges, and poor follow-through. That lines up with the local issue noted in the research: some users struggle to understand the cancellation flow, and time-zone differences make support harder from the Philippines.
To be fair, one quoted review describes a helpful support officer and an installment payment option, but the dataset still labels the overall sentiment as negative. So the balanced reading is this: individual staff interactions may be pleasant, but the wider cancellation and refund experience does not inspire confidence.
Recurring themes and source summary
| Theme | Frequency | Typical example |
|---|---|---|
| Refund delays | High | No usable credit |
| Support gaps | High | No callback |
| Contract confusion | Medium | Unclear agreement |
| Source | Rating | Main topic | Sentiment |
|---|---|---|---|
| TrustPilot | 1/5 | Customer service | Negative |
| TrustPilot | 1/5 | Customer service | Negative |
| TrustPilot | 1/5 | Refund | Negative |
| TrustPilot | 5/5 | Customer service | Positive content, negative dataset |
Individual review quotes
- "When I canceled they sent me a resign up form even before they told me I owed money... Six months later?" (TrustPilot)
- "I needed to cancel and received an eCredit... there is no way to follow the instructions. No one will help by phone." (TrustPilot)
- "The customer service Officer Ms. Mojgan was so helpful and found the best deal for me." (TrustPilot)
Documents to gather before and after you cancel
What to save before cancellation
Save three things before you touch the cancel button: a screenshot of your current plan, a screenshot of the next billing date, and a copy of the payment record showing the last charge. These are the exact pieces banks and support teams ask for when you claim continued billing after cancellation.
- Account email address
- Plan name and renewal date
- Charge amount in PHP
- Merchant name on statement
What to keep for refunds and disputes
For a refund request, add the transaction ID, the exact charge date, and any reply from support. After cancellation, keep the confirmation email or screenshot for at least 60 days because that matches the common dispute window used by banks and card issuers in the Philippines.
- Cancellation confirmation screenshot
- Email thread with support
- Card or e-wallet statement
- Case number from bank or DTI
Common mistakes that lead to another charge
Using the wrong cancellation channel
A very common mistake is canceling on the website even though Apple or Google is the actual billing platform. If your receipt came from App Store or Google Play, only the store-side cancellation usually stops the subscription. Deleting the app is not enough.
A realistic example is a user who signed up on iPhone, removed the app, then got charged again because the Apple subscription stayed active. The fix is simple: always match the cancellation channel to the billing channel shown on the receipt.
Waiting too close to the renewal date
Another mistake is canceling on the same day the renewal is due. Since auto-renewal is active until Stay Secure receives your cancellation notice, a late request can miss the billing cutoff (staysecure.com). Heads up, this is where many "I already canceled" disputes begin.
Try to cancel at least 24 to 48 hours early. Then check whether the status says canceled and whether the paid access end date is shown correctly.
Expecting a prorated refund automatically
Many users assume a canceled subscription means money back for the unused days. Stay Secure's verified refund language does not promise that. The only clearly stated refund case is when the company cancels your order after payment is processed (staysecure.com).
If you cancel mid-cycle, plan as if the service continues until the end of the paid term and no partial refund will arrive unless support approves one manually. This mindset avoids false expectations and helps you decide whether a chargeback is worth pursuing.
Not saving proof
The worst moment to look for evidence is after a second charge has already posted. Without a screenshot or confirmation email, the case becomes your word against the merchant's system log. This problem shows up often in complaint stories where support says no cancellation was found.
Save the final confirmation page, the timestamp, and the email acknowledgment. If you use chat, copy the transcript before closing the window.
A quick comparison of your cancellation options
Methods, timing, fee, and difficulty
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
What this table means in practice
If you want speed, web or app-store cancellation is usually faster because the status updates immediately when the platform accepts it. If your goal is evidence for a dispute, registered mail gives stronger proof, though it is slower and more work. No cancellation fee or early termination fee was found in the published terms.
The smart choice depends on your situation. If the cancel button works, use it there and save proof. If billing continues or support goes quiet, move to email and then to bank or DTI escalation.
What to do right after canceling
Immediate checks, statement monitoring, and chargebacks
Right after cancellation, verify three things on the same day: the account status, the access end date, and the confirmation email. Then set a calendar reminder for your next expected billing date plus 3 days so you can inspect your card, GCash, or Maya statement for any continued charge.
If an unauthorized or continued charge appears, ask your bank or e-wallet provider for a chargeback and mention the cancellation date. In the Philippines, users commonly have up to 60 days from the statement date to dispute a transaction through their card issuer or payment provider, with BSP-related escalation available for payment issues and DTI handling the consumer complaint side under RA 7394.
Alternatives and useful links
If you are leaving because of cost or support issues, local alternatives are available, though they are not identical replacements. I AM SECURE focuses on digital security education in the Philippines. DiCyFor Security Summit 2026 Manila and Cyber Revolution Summit 2026 Manila are event-based options for people more interested in cybersecurity awareness and networking than a subscription app.
- Stay Secure Terms and Conditions
- Stay Secure Help Center
- Department of Trade and Industry
- Avast Premium Security Philippines
- Microsoft 365 Philippines
Mailing address for cancellation support
The physical address on record
If you want to send a written cancellation notice or need an address for a billing dispute, use the publicly listed billing and cancellation support address connected to Stak Systrems Inc:
- Stak Systrems Inc, 94-442 Kealakaʻa Street, Mililani, HI 96789, USA
This is the only physical address publicly identified in the research material. There is no Philippines-based office listed for Stay Secure cancellation handling.
When sending a letter makes sense
Postal cancellation is not the fastest route, but it can help when the website fails, support does not reply, or your bank asks for extra proof that you tried to stop the service. Include your full name, account email, plan name, last charge date, and a short statement that you want auto-renewal canceled immediately.
For most users in the Philippines, online cancellation plus email proof is the faster path. A mailed notice is more useful as backup evidence than as the everyday method.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Gabriel Castillo
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
Before canceling, check your account details, including your active plan, renewal date, and linked email. Take screenshots for proof and verify if the charge is from Stay Secure or an app store, as this affects the cancellation method.
To cancel via the website, log into your Stay Secure account, navigate to the subscription management section, and follow the prompts to cancel. Ensure you receive a confirmation message and save a screenshot as proof.
If you subscribed through the App Store, go to your account, find Subscriptions, select Stay Secure, and tap Cancel Subscription. For Google Play, open the Play Store, go to Subscriptions, find Stay Secure, and cancel there. Uninstalling the app does not stop billing.
You can contact Stay Secure support via email at [email protected], call +1 866 972 2067, or use live chat through their help center. Keep proof of your cancellation request.
After canceling, you should receive a confirmation email shortly. If you do not receive it, contact support immediately. Your billing will stop, but verify the timing based on your renewal date.