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Cancel SMARTFAX
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Smartfax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Smartfax: Easy Method
What is Smartfax
Service overview
Smartfax is a cloud-based fax service that lets businesses send and receive faxes online without a physical fax machine or phone line.
It operates on a subscription basis and provides mobile and web access to faxing features for businesses and individuals.
Where it is offered
Smartfax is available through its website and via mobile app stores (Apple App Store and Google Play).
No Singapore‑specific company address was found in the verified sources; the service appears to be operated from the United States.
How to cancel Smartfax
Cancel via Web / direct (SmartFax website)
- Log into your SmartFax account on the website.
- Go to Billing, then select "Cancel my account".
- Alternatively, email customer service with verification details: include your SmartFax number and the last 4 digits of the card used.
- Reference: cancellation instructions summarized from available guides - see official help link below.
Cancel via mobile platforms (App Store / Google Play)
- iOS (App Store): Open Settings → your name → Subscriptions → SmartFax → Cancel.
- Android (Google Play): Open Play Store → Payments & subscriptions → Subscriptions → SmartFax → Cancel.
- If you subscribed via an app store, you must cancel through that store to stop future billing.
What happens when you cancel
Access after cancellation
Access to paid features typically continues until the end of your current billing period unless the provider states otherwise.
If you cancel a trial or subscription through an app store, the store's policy determines when service ends.
Renewal and billing
Canceling stops future renewals but does not automatically reverse past charges.
If you subscribed directly and wish to prevent further charges, follow the website/email cancellation steps and confirm cancellation in writing.
Will I get a refund?
Platform-based purchases (App Store / Google Play)
- Refunds for purchases made through Apple or Google follow those platforms' refund procedures.
- Refunds are subject to Apple/Google policies and are not guaranteed by SmartFax.
Direct / Web billing and legal exceptions
- There is no publicly documented refund policy for direct web billing; requesting a refund may be done in writing but is not guaranteed.
- No automatic 14‑day withdrawal right applies where digital content is made available immediately; statutory cooling-off therefore may not apply.
Smartfax plans and pricing
Pricing summary (verified)
Prices below are taken from the App Store (Singapore) listing as recorded in the verified data.
Some annual options vary in price; promotions or alternate listings may explain differences.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Access | S$29.98 | One-time / Ongoing subscription | Unlock unlimited access to all premium features |
| 1 week with trial | S$13.48 | Weekly (trial) | One week access with trial |
| 1 Year Premium Access | S$115.98 | annual | One-year premium access |
| One Year Access | S$107.98 | annual | One year access (possibly promotion) |
Your consumer rights in Singapore
Immediate-access digital services
There is no evidence of a Singapore-specific statutory 14‑day cooling-off right for digital services that are made available immediately.
For services that grant immediate access, typical automatic refund rights may not apply.
Practical options and steps
- If content is faulty or not supplied with reasonable care, you may seek repair, replacement or refund - document the issue clearly.
- Consider contacting your bank or card provider to dispute unauthorized or recurring charges if the supplier will not resolve the issue.
Customer experiences
Positive feedback
No verified positive user reviews specific to Singapore or global platforms were identified in the verified search results.
That absence does not imply no satisfied users; it reflects the available verified sources.
Negative feedback and common issues
- Users report difficulty cancelling and poor support responsiveness in some cases.
- There are reports of unresolved billing issues and customers needing to stop payment via their bank as a last resort.
Documentation checklist
What to prepare before cancelling
- Your SmartFax account email and username.
- Your SmartFax number (if assigned) and subscription details.
- Last 4 digits of the payment card used for verification.
Supporting evidence
- Receipts or invoices for subscriptions and screenshots of active billing.
- Copies of prior support or cancellation emails (dates and times).
- Any error messages or descriptions of service problems you experienced.
Common mistakes
Canceling in the wrong place
Many users attempt to cancel via the website when the subscription was purchased through the App Store or Google Play.
If you subscribed via an app store, cancel through that store to stop future billing; otherwise recurring charges may continue.
Not keeping proof
Failing to save cancellation confirmations, receipts, or support correspondence makes disputes harder.
Always request written confirmation of cancellation and retain screenshots or emails as evidence.
Comparative recap
Quick method comparison
The table below compares main cancellation routes, refund likelihood and notable points.
| Method | Refund likelihood | Period | Notes |
|---|---|---|---|
| Web / direct (SmartFax website) | Low to uncertain - no public refund policy | N/A | Cancel in Billing or email customer service with verification details. |
| Apple App Store | Subject to Apple's refund policy (contact Apple) | N/A | Cancel via Apple ID Subscriptions; refunds via Apple procedures. |
| Google Play Store | Subject to Google's refund policy (contact Google) | N/A | Cancel via Google Play Subscriptions; refunds via Google procedures. |
After cancelling
Confirm cancellation
Request and save written confirmation of cancellation from SmartFax or from the app store used for purchase.
Monitor your bank/card statements to confirm future charges have stopped.
Useful links and contacts
Address
Verified company address (from sources)
700, 15th Floor Flower Street, Los Angeles CA 09001, United States of America
No Singapore-based address was located in the verified sources; use web/email cancellation methods when possible.