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Cancel CONTABO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Contabo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Contabo: Easy Method
What is Contabo
Overview
Contabo is a hosting provider that offers VPS, VDS (cloud), and dedicated server products with global locations, including Singapore.
It targets both private consumers and businesses with budget-focused pricing and a self-service control panel for managing services.
Services
Typical offerings include Cloud VPS plans, Cloud VDS (larger cloud instances) and dedicated servers with NVMe/SSD storage options.
Management, billing and cancellations are handled primarily via the Contabo Customer Control Panel and support tickets.
How to cancel Contabo
Via Web (Customer Control Panel)
- Log in to the Contabo Control Panel and open the active service (VPS, VDS, Dedicated).
- Click the "More" button on the service row, then choose "Cancel".
- Select a cancellation reason, review the cancellation date shown, and submit the cancellation.
- When all active services on the account are cancelled, the account is closed automatically.
Official step-by-step instructions are available on Contabo's help pages.
How to close an account or cancel a Contabo service
Revocation (private consumers within 14 days)
- Private consumers who wish to withdraw can submit a ticket via the Control Panel (option C) within 14 days of the contract.
- This right is not available for business accounts or for domain registrations.
- Follow Contabo's revocation instructions and include order details to speed the process.
See Contabo's revocation / cancellation FAQ for details.
Cancel or revoke a new Contabo product (14-day revocation)
No App Store / Play cancellation path
- Contabo cancellations are handled on the web Control Panel or by contacting Contabo support.
- There is no documented cancellation flow via App Store or Google Play; do not rely on mobile store refunds for Contabo subscriptions.
Third-party subscription managers and guides also note the web-based cancellation requirement.
Postclic guide for cancelling Contabo
What happens when you cancel
Access and data
When you cancel a service, the service will be marked for termination and access may end on the cancellation date shown in the Control Panel.
You should back up any data you need before the cancellation date; Contabo typically does not guarantee data retention after termination.
Account closure and renewals
If all services in an account are cancelled, the account is closed automatically according to Contabo's workflow.
Auto-renewals stop for cancelled services; if an auto-renewal already charged your payment method, see the refund section below for options.
Will I get a refund?
Consumers (private accounts)
Private consumers have a 14-day right of withdrawal under Contabo's stated policy, which entitles them to a full refund to the original payment method.
This applies when you withdraw within the first 14 days of the contract and the product is eligible (domains and business contracts may be excluded).
Contabo: Right of withdrawal (14 days)
Exceptions, timeframes and other refunds
- If an auto-renewal occurred less than 72 hours ago you may request a refund via support; contact Contabo promptly.
- Accidental orders or refunds of remaining balances can be handled via support; administrative fees may apply in some cases.
- Refunds are issued to the original payment method and may take up to 5 business days to appear once processed.
For procedural steps and checking refund status use Contabo's support articles.
Contabo plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| VDS M Singapore (Cloud VDS M with Singapore) | S$96.88 | Monthly | Cloud VDS M: 4 vCPU, 32 GB RAM, 240 GB NVMe; Singapore location |
| Cloud VPS 10 - Singapore | S$9.14 | Monthly | Cloud VPS 10: 3 vCPU, 8 GB RAM, 75 GB NVMe or 150 GB SSD |
| Cloud VPS 20 - Singapore | S$14.17 | Monthly | Cloud VPS 20: 6 vCPU, 12 GB RAM, 100 GB NVMe or 200 GB SSD |
| Cloud VPS 30 - Singapore | S$31.47 | Monthly | Cloud VPS 30: 8 vCPU, 24 GB RAM, 200 GB NVMe or 400 GB SSD |
| Cloud VPS 40 - Singapore | S$56.21 | Monthly | Cloud VPS 40: 12 vCPU, 48 GB RAM, 250 GB NVMe or 500 GB SSD |
| Cloud VPS 50 - Singapore | S$83.27 | Monthly | Cloud VPS 50: 16 vCPU, 64 GB RAM, 300 GB NVMe or 600 GB SSD |
| Cloud VPS 60 - Singapore | S$110.25 | Monthly | Cloud VPS 60: 18 vCPU, 96 GB RAM, 350 GB NVMe or 700 GB SSD |
Notes on prices
Prices shown are monthly and converted to SGD from EUR using a provided exchange rate as of Feb 21, 2026.
For official current pricing, product options and location surcharges check Contabo's product list or contact sales.
Your consumer rights in Singapore
Contabo's published withdrawal right
Contabo publishes an EU-aligned 14-day right of withdrawal for private consumers, with full reimbursement to the original payment method.
The provider states it must process refunds within 14 days of receiving a valid withdrawal notice.
Local (Singapore) considerations
Singapore consumer protections may differ from EU rules; Contabo's published 14-day policy applies where the provider has offered it and where the contract allows.
If you are unsure about local rights or need formal recourse in Singapore, consult local consumer protection authorities or legal advisors for jurisdiction-specific guidance.
Customer experiences
Positive feedback
Many users praise Contabo for affordable pricing, strong value-for-money and stable service performance in long-running setups.
Trustpilot reviews reflect generally high scores and comments about competitive prices and useful documentation.
Negative feedback
Other users report issues such as rising prices, confusing navigation, and difficulties with refunds or cancellations in some cases.
Community reports also describe occasional long outages, support delays or canned responses; weigh these experiences when using Contabo for production-critical services.
Documentation checklist
What to prepare before contacting support
- Account email and login (Control Panel) details.
- Order ID(s) and service name(s) you want to cancel.
- Preferred refund method (original payment method) and recent payment date if relevant.
Supporting evidence
- Screenshots of the Control Panel service page showing the service and status.
- Any billing receipts or charged transaction IDs for auto-renewals.
- Clear statement of the requested action (cancel service / request refund / revoke order).
Common mistakes
Billing and timing mistakes
Waiting too long to request a revocation: private consumers must act within 14 days for the published withdrawal right.
Expecting an automatic refund after an auto-renewal without contacting support; Contabo asks customers to request refunds in many cases.
Technical and process mistakes
Canceling the wrong service or forgetting to back up data before the cancellation date can lead to data loss.
Assuming mobile app stores can cancel Contabo subscriptions - Contabo uses the web Control Panel and direct support for cancellations.
Comparative recap
At-a-glance comparison
| Feature | Contabo (Singapore) | Period |
|---|---|---|
| Primary cancellation method | Customer Control Panel ("More" → "Cancel") | - |
| Consumer refund window | 14-day right of withdrawal for private consumers (EU-aligned) | 14 days |
| Auto-renewal refund allowance | Refund may be requested if charged less than 72 hours ago | 72 hours |
| Refund processing time | Refunds issued to original payment method; may take up to 5 business days | Up to 5 business days |
| Business accounts | Excluded from the 14-day withdrawal right per Contabo terms | - |
When to prefer Contabo
Contabo is suitable for users seeking budget-friendly VPS or dedicated resources with self-service control and Singapore location options.
Consider alternative providers if you require strict SLAs, enterprise support guarantees, or regional legal protections beyond Contabo's terms.
After cancelling
Follow-up actions
- Verify the cancellation date in your Control Panel and download any needed backups before termination.
- Submit a support ticket if you expect a refund or if an auto-renewal charged your card.
Useful links
Official Contabo support and policy pages to bookmark:
- How to close an account or cancel a Contabo service
- Cancel or revoke a new Contabo product (revocation)
- Right of withdrawal (Contabo legal)
- Can I get a refund?
- Check the status of my refund
Address
Contabo Singapore address
Contabo Asia Private Limited
2 Jurong East Street 21, #04-18A, IMM Building, Singapore 609601
Notes
The company previously listed 10 Anson Road as the registered office; the address change to Jurong East was recorded as of 8 July 2025.
For official company or billing queries, contact Contabo via the Control Panel support channels listed in the help centre.