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Cancel KEEPSAFE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Keepsafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keepsafe: Easy Method
What is Keepsafe
Service overview
Keepsafe is a photo, video and file vault app that offers encrypted local storage and optional cloud backup. It provides a free tier plus paid Premium features for larger storage and extra privacy controls.
Core features
Key features include PIN/fingerprint protection, private cloud backup, album locking and ad-free operation on Premium plans. Keepsafe is distributed via the App Store and Google Play.
How to cancel Keepsafe
Google Play (Android)
- Open Google Play Store on your Android device.
- Tap your profile picture → Payments & subscriptions → Subscriptions.
- Find Keepsafe Premium and tap Cancel to stop auto-renewal.
- Note: cancel at least 48 hours before auto-renewal; access remains until the billing period ends.
App Store (iOS)
- Open iOS Settings and tap your name at the top.
- Tap Subscriptions, locate Keepsafe Premium and choose Cancel.
- Note: cancel at least 48 hours before renewal; subscription access continues until the period ends.
Web / direct purchase
- There is no direct web cancellation for Keepsafe subscriptions.
- You must cancel through the app store used for the original purchase or follow instructions in Keepsafe Terms.
- Deleting the app or your account does not stop billing - cancel the subscription in the store.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the current billing period. You keep Premium features until that date.
Data and account
Your Keepsafe account and stored content generally remain available after cancellation unless you delete the account or data manually.
Will I get a refund?
Keepsafe refund policy
Keepsafe does not provide prorated refunds for unused portions of a subscription. The company’s policy states cancellations do not automatically trigger refunds.
How refunds are handled
- Refunds, if any, are typically handled by the payment processor (Apple or Google Play) rather than Keepsafe.
- There is no 14-day cooling-off refund policy listed by Keepsafe for digital subscriptions.
- If you believe you have grounds for a refund (e.g., faulty or misrepresented service), contact the payment processor and keep evidence.
Keepsafe plans and pricing
Available plans
The table below lists pricing variants observed in the Singapore App Store and common Premium options. Prices and tiers may vary by promotion and platform.
Notes on prices
Features generally correspond to Keepsafe Premium (private cloud, album lock, ad-free). Some entries are legacy or promotional variants.
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Keepsafe Monthly Premium | S$13.98 | Monthly | Standard Premium features (private cloud up to 10,000 items, ad-free, album lock) |
| Keepsafe Yearly Premium | S$32.98 | Annual | Standard Premium features with 12-month billing |
| Keepsafe Premium (monthly alt variant) | S$33.98 | Monthly | Same Premium features, alternate price tier |
| Keepsafe Premium | S$18.98 | Unknown | Standard Premium features at alternate price tier |
| Keepsafe Premium: Cloud Hider | S$51.98 | Unknown | Includes additional Cloud Hider feature |
| Keepsafe Premium (legacy variant) | S$6.98 | Unknown | Lower-tier or promotion variant |
| Keepsafe Premium (legacy variant) | S$8.98 | Unknown | Lower-tier or promotion variant |
| Keepsafe Premium (legacy variant) | S$34.98 | Unknown | Alternate tier |
| Keepsafe Premium (legacy variant) | S$42.98 | Unknown | Alternate tier |
| Lifetime Of Keepsafe Premium | S$199.98 | Lifetime | One-time purchase for premium features, lifetime access |
Your consumer rights in Singapore
Statutory rights
Singapore consumer protection laws may provide remedies where services are faulty or misrepresented, even if a merchant’s policy states no refunds.
Statutory rights can apply to digital services; users should check local regulations if they suspect service failure or unfair practices.
How to escalate
- Keep receipts, subscription IDs and screenshots as evidence.
- If you cannot resolve the issue with Keepsafe or the payment processor, escalate to local consumer protection agencies or dispute the transaction via your card issuer.
- Retain all correspondence and dates when escalating your complaint.
Customer experiences
Positive feedback
Many users praise Keepsafe for strong encryption, PIN/fingerprint protection and useful cloud backup options.
The free basic tier and low-cost yearly plans are appreciated by some users for value and security.
Negative feedback
Common complaints include app crashes, slow or failed media uploads/downloads and images becoming inaccessible for some users.
There are also reports of difficulty cancelling, unexpected recurring charges and slow customer support responses.
Documentation checklist
What to collect before contacting support
- Subscription receipt or order ID from Apple or Google Play.
- Screenshots showing the active subscription and renewal date.
- Records of payment transactions (bank or card statements).
- Any correspondence with Keepsafe support or the app store.
How to organise evidence
- Keep a dated folder with all screenshots and emails.
- Note the device, OS version and app version when problems occurred.
- Record timings for any failed uploads, errors or loss of access.
Common mistakes
Cancelling the wrong account or store
Users sometimes cancel on a different Google/Apple account than the one used to purchase the subscription. This does not stop billing.
Always verify the Apple ID or Google account tied to the purchase before cancelling.
Assuming deleting the app or account stops billing
Deleting the Keepsafe app or removing the account does not cancel the subscription; billing continues until you cancel through the store.
Also, many users assume refunds are automatic after cancelling - request refunds separately through the payment processor if eligible.
Comparative recap
Quick comparison
This table summarises key points about cancellation, refunds and post-cancellation access for Keepsafe.
How to read the table
Use this as a quick reference for expected outcomes when cancelling. For formal policy details, consult the Links below.
| Aspect | Keepsafe | Notes | Period |
|---|---|---|---|
| Cancellation method | App Store / Google Play | Must cancel via the store used for purchase; no direct web cancellation | N/A |
| Refunds | No prorated refunds from Keepsafe | Refunds handled by Apple/Google payment processors if approved | N/A |
| Access after cancel | Remains until end of billing period | Cancel at least 48 hours before renewal to avoid next cycle | N/A |
After cancelling
Next steps
Verify your subscription status in Google Play or the App Store to ensure cancellation succeeded. Keep a screenshot of the cancelled subscription page.
If you see unexpected charges after cancellation, contact the payment processor and provide your documentation folder.
Helpful links
- Keepsafe Terms of Service - official policy on billing and cancellations.
- How to Cancel Keepsafe (Postclic guide) - step-by-step guidance and refunds overview.
- Keepsafe on the App Store (Singapore) - app listing and support links.
Address
Company address
Keepsafe (official address): 427 Bryant St, San Francisco, CA 94107, USA.
Mailing for formal notices
Use the address above for formal correspondence and notices. For cancellations and refunds, follow the store-based procedures described earlier.