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Cancel TERABOX
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Terabox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Terabox: Easy Method
What is Terabox
Service overview
Terabox is a cloud storage service that offers users free storage plus optional paid plans to increase space and add features like faster access and AI tools.
The service is available through web, Android and iOS apps and also via third-party voucher sellers in some markets.
Typical uses
Users store, back up and share photos, videos and documents, and may use playback or AI-assisted features when on a paid plan.
Premium tiers add higher-speed access, greater capacity and advanced AI functions for editing and transcription.
How to cancel Terabox
Cancel via iOS App Store (if purchased on iPhone/iPad)
- Open the Settings app on your device and tap your name.
- Go to Subscriptions, find Terabox and select Cancel Subscription.
- Ensure you receive confirmation from Apple that the subscription will not renew.
Cancel via Android / Google Play (if purchased on Android)
- Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Terabox and choose Cancel subscription.
- Keep the confirmation email from Google Play as proof of cancellation.
Cancel via Terabox account or website
- Sign into your Terabox account on the website or app and look for Account → Membership or Subscriptions.
- Follow the on-screen option to cancel; if no option appears, contact Terabox support.
- If you used a voucher from a third party, cancelation or expiry is handled by that vendor - check your voucher provider.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain paid features until the end of the current billing period.
Once the subscription period ends, your account will revert to the free tier limits and features.
Data and storage limits
Files remain in your account but may exceed the free storage quota after downgrade.
If your storage usage exceeds the free allowance, you may be prevented from uploading new files until you free space or resubscribe.
Will I get a refund?
General refund policy
Terabox’s membership terms indicate subscription fees are generally not refundable once charged.
Refunds are uncommon and typically subject to the platform used to purchase the subscription.
Exceptions and how to request
- If purchased via Apple or Google, use their refund processes; these stores handle refund requests and decisions.
- If charged in error or for duplicate payments, contact Terabox support and your payment provider promptly with proof.
- For voucher or third-party purchases, contact the voucher seller for refund or replacement policies.
Terabox plans and pricing
Official Singapore pricing summary
Below are pricing items documented for Singapore market sources (App Store listings and local voucher platforms).
Use the cell values for period: monthly = monthly, annual = yearly as noted.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Premium (consecutive monthly auto‑renew) | S$2.98 | monthly | 2 TB cloud storage, high‑speed access, 1080P playback, AI tools |
| Premium (non‑consecutive monthly) | S$3.98 - S$4.98 | monthly | 2 TB storage, same as above |
| Premium Plus (Monthly) | S$5.98 | monthly | Includes extensive AI features (editing, transcription, scanning, etc.) |
| Voucher - 1 Month Premium (Lapakgaming) | S$4.63 | monthly | Voucher credit for 1 Month Premium |
| Voucher - 1 Year Premium (Codashop) | S$63.88 | annual | Voucher credit for 12‑month Premium subscription |
Your consumer rights in Singapore
Basic protection under Singapore law
Consumers in Singapore are protected against unfair trading practices and misleading claims under the Consumer Protection (Fair Trading) Act.
Digital subscriptions are subject to the merchant’s terms, but statutory protections still apply for deceptive conduct.
How to escalate disputes
- Keep receipts, transaction records and cancellation confirmations as evidence.
- Contact the merchant first (Terabox support or the app store vendor), then escalate to your bank or card issuer for charge disputes if unresolved.
- For continued issues, consider advice from CASE (Consumers Association of Singapore) or formal dispute channels with your payment provider.
Customer experiences
Common positive reports
Some users report that Terabox provides good value for basic cloud storage and that downloads and playback work well for media files.
Voucher options are appreciated by users who prefer one‑time top‑ups over recurring billing.
Common complaints and issues
Other users report difficulties with cancelling or with unexpected renewals when subscriptions were managed through app stores.
Reviews also mention that refund outcomes vary depending on whether the purchase was through Apple, Google, or a third‑party vendor.
Documentation checklist
Before you contact support
- Account email or username used for Terabox.
- Transaction receipt or order number from Apple/Google or voucher provider.
- Screenshot or confirmation showing subscription status and billing date.
When requesting refunds or disputes
- Proof of cancellation attempt (screenshots or confirmation emails).
- Copies of correspondence with Terabox support or voucher seller.
- Payment method details for chargeback or dispute (last 4 digits, transaction dates).
Common mistakes
Not cancelling in the right place
A frequent mistake is cancelling in the Terabox app but not in the app store where the recurring payment is processed.
Always check which platform billed you (Apple ID, Google Play, or Terabox direct) and cancel there.
Missing proof and timing
Failing to save receipts, confirmation emails or screenshots reduces your options for refunds or disputes.
Also, attempting refunds long after the charge date often reduces chances of a successful claim.
Comparative recap
At-a-glance plan comparison
The table below summarizes key plans and who they suit. Period cells use monthly for monthly and annual for yearly.
| Plan | Price (SGD) | Period | Best for |
|---|---|---|---|
| Premium (auto‑renew) | S$2.98 | monthly | Users wanting the lowest monthly rate with auto‑renew |
| Premium (standard monthly) | S$3.98 - S$4.98 | monthly | Users who prefer non‑consecutive or single‑purchase monthly options |
| Premium Plus (Monthly) | S$5.98 | monthly | Users who need advanced AI features and editing tools |
| Voucher - 1 Month | S$4.63 | monthly | One‑time users or gift recipients |
| Voucher - 1 Year | S$63.88 | annual | Users wanting a prepaid annual option via third‑party vendor |
After cancelling
Immediate steps
After cancellation, back up any files you cannot afford to lose and check your storage usage against the free tier limits.
Remove large or duplicate files if you plan to stay on the free plan to avoid upload blocks.
Helpful links and where to get more help
- Terabox Membership Agreement - terms and conditions reference.
- Postclic cancellation guide - step‑by‑step cancellation notes and tips.
- JoinChargeback refund guide - advice on refunds and chargebacks.
- User reviews on Trustpilot - community feedback on cancellations and support experiences.
Address
Registered office (reference)
D-412, New Sabzi Mandi, Azadpur, Delhi North Delhi 110033, India.
This postal address is noted in public guidance and may be used for contractual correspondence.
How to use the address
For formal written complaints you may send postal correspondence to the registered address, but allow time for international mail handling.
For billing disputes or urgent cancellations, first use in‑app links, the app store vendor or support channels listed above before relying on postal contact.