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Wetransfer

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Singapore

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Termination letter drafted by a specialized lawyer
Sender
We Transfer Cancel Subscription | Postclic
Wetransfer
Willem Fenengastraat 19
1096 BL Amsterdam Netherlands
subscriptions@wetransfer.com
Cancellation of Wetransfer contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Wetransfer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Wetransfer
Willem Fenengastraat 19
1096 BL Amsterdam , Netherlands
subscriptions@wetransfer.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Wetransfer. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Wetransfer: Easy Method

What is Wetransfer

Service summary

WeTransfer is a cloud file‑sharing service designed to send large files quickly via email or shareable links. It offers a Free tier and paid plans with larger transfer sizes, storage and collaboration features.

Typical use cases

Common uses include sending large media files, sharing project packages with clients, and collecting feedback via review links. Paid plans add storage, password protection and higher transfer limits.

How to cancel Wetransfer

From the WeTransfer website (paid subscriptions)

  • Log into your paid WeTransfer account.
  • Open the Workspace menu and go to Account settings.
  • Choose Plan and payment → Manage plan → Cancel plan.
  • Confirm by ticking the disclaimer and tapping the red cancel button.
  • Note: active transfers remain online for up to 28 days after cancellation; refunds are not automatic.

From mobile apps (iOS and Android)

  • iOS (App Store): open Settings → Apple ID → Subscriptions → select WeTransfer → Cancel Subscription → confirm. App Store handles cancellations and refunds; see the app listing for details: WeTransfer on the App Store.
  • Android (Google Play): open Google Play → Subscriptions → select WeTransfer → Cancel subscription → follow the on‑screen steps. Google Play manages cancellations and refunds.
  • For a stepwise independent guide to unsubscribing you can refer to a third‑party walkthrough: How to cancel WeTransfer (Postclic).

What happens when you cancel

Account access and renewal

After cancellation your subscription will not renew at the next billing date. You retain access to paid features until the paid period ends.

Transfers, storage and data

Active transfers typically remain available for up to 28 days after cancellation. Stored files and transfer history may be removed or reduced according to the Free plan limits after downgrade.

Will I get a refund?

Website subscription refunds

For website purchases a refund request must be made within 14 days of the subscription payment to be eligible under WeTransfer’s terms. If accepted, the last payment is refunded and the account is downgraded to Free.

Refund processing typically takes about 5 - 10 working days. Requests beyond 14 days are generally not processed.

App Store and Google Play refunds

Purchases via Apple or Google must have refunds requested through Apple or Google support. WeTransfer cannot process refunds for in‑app purchases.

For iOS details see the App Store listing: WeTransfer on the App Store.

Wetransfer plans and pricing

Pricing table

Plan Price Period Features
Free S$0.00 Monthly Up to 3 GB per transfer, 10 transfers/month, password protection, portals, reviews
Starter S$6.99 Monthly 300 GB total uploads/month, 10 transfers/month, password protection, custom backgrounds, transfer history
Ultimate S$25.00 Monthly Unlimited transfers, unlimited storage, all features included
Ultimate (App Store Monthly) S$24.98 Monthly (via Apple App Store) WeTransfer Ultimate via in‑app purchase on iOS
Starter (App Store Weekly) S$3.98 Weekly (via Apple App Store) WeTransfer Starter weekly via in‑app purchase on iOS

Notes on pricing

Prices above are derived from WeTransfer’s December 2024 plan update and Apple’s Singapore listing. Currency parity was assumed for the published figures.

Your consumer rights in Singapore

Statutory protections

Singapore consumer law (for example the Consumer Protection (Fair Trading) Act) protects against unfair or misleading practices. Digital subscriptions may have different cooling‑off rules.

Practical remedies

If you face unexpected charges or cancellation problems you can contact the Consumers Association of Singapore (CASE) or dispute the charge through your bank or card issuer (chargeback).

Keep records (receipts, screenshots, correspondence) to support any complaint or dispute.

Customer experiences

Positive feedback

Users often praise WeTransfer for ease of use and a functional Free tier ideal for sending large files quickly. Reviews cite simplicity and time savings for straightforward transfers.

Common complaints

Reported issues include unexpected billing, difficulty cancelling in some cases, limited support responsiveness, and occasional upload or login errors. These themes appear in public review sites.

For user reviews and reputation context see the Trustpilot listing: WeTransfer on Trustpilot.

Documentation checklist

What to keep

  • Payment receipts or invoices for subscription charges.
  • Subscription confirmation emails and account screenshots.
  • Cancellation confirmation (screenshot or email) and timestamps.
  • Any correspondence with support and billing statements showing charges.

When to contact support or your bank

  • Contact WeTransfer/Apple/Google first for refunds or billing clarification.
  • If unresolved, contact your card issuer for a dispute or CASE for consumer mediation.
  • Use documentation above when filing a complaint or claim.

Common mistakes

Missing the refund window

A frequent error is not requesting a website refund within the 14‑day window. After that period refunds are generally not processed, so act promptly if you want a refund.

Cancelling in the wrong place

Many customers accidentally cancel the wrong way - for example cancelling on the website when the subscription was bought via the App Store. App purchases must be cancelled/refunded through Apple or Google Play, not the website.

Comparative recap

Quick summary table

Feature Free Starter Ultimate Period
Price S$0.00 S$6.99 S$25.00 Monthly
Transfer limit Up to 3 GB Higher limits (part of 300 GB/month) Unlimited Monthly
Storage Limited 300 GB total uploads/month Unlimited Monthly
Best for Occasional large files Regular heavy users Power users/teams Monthly

When to choose which

Choose Free for occasional transfers, Starter for heavier individual use with monthly quotas, and Ultimate for unlimited transfers and storage. If you bought via an app store, check in‑app pricing and billing terms.

After cancelling

Check your account and transfers

Confirm cancellation by checking Account settings and saving any cancellation confirmation. Verify which transfers remain live and download any files you need before they expire.

Where to get help and further reading

Address

Corporate address

Willem Fenengastraat 19, 1096 BL Amsterdam, Netherlands.

Contact notes

No Singapore‑based cancellation address was identified in available sources. For app store purchases use Apple or Google Play support channels.

FAQ

To cancel your WeTransfer Pro subscription, log into your account, go to Account settings, select Plan and payment, and then choose Manage plan followed by Cancel plan. Remember to keep proof of your cancellation.

After cancellation, your active transfers will remain available for up to 28 days. However, stored files may be removed or reduced according to the Free plan limits, so ensure to back up important files.

If you cancel your WeTransfer subscription within 14 days of payment, you can request a refund. If accepted, the last payment will be refunded, and your account will be downgraded to Free.

You cannot cancel a WeTransfer link once it has been sent. However, you can manage your account settings to prevent future transfers.

To cancel your WeTransfer subscription via the mobile app, go to your device's settings, select your Apple ID or Google Play account, find WeTransfer under Subscriptions, and follow the prompts to cancel. Keep proof of your cancellation.