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Cancel ECHELON
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I hereby notify you of my decision to terminate the contract relating to the Echelon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Echelon: Easy Method
What is Echelon
Overview
Echelon is a subscription-based fitness platform that provides live and on-demand classes for cycling, strength, yoga and other workouts.
It delivers content via the Echelon Fit app and integrates with various Echelon equipment tiers and standalone off-equipment plans.
Services
Memberships may be billed monthly or yearly and can include bundled equipment or standalone digital access.
Access, features and device requirements vary by plan and device; confirm your plan details inside the app or on your account page.
How to cancel Echelon
Cancel via the Echelon Fit app
- Open the Echelon Fit app on your device.
- Go to Profile → Account or Membership → Tap "Cancel".
- Note: this works only if the subscription was not purchased through Apple or Google Play.
- See the official cancellation steps: Echelon cancellation help.
Cancel via Apple App Store or Google Play
- Apple (iPhone): Open Settings → tap your Apple ID → Subscriptions → find "Echelon Fit" → Cancel Subscription. Cancel at least 24 hours before renewal.
- Google Play: Open Play Store → Profile → Payments & Subscriptions → Subscriptions → select "Echelon Fit" → Cancel subscription. Allow up to 24 hours before the next billing cycle.
- If you subscribed through Apple or Google Play you must cancel there; the app cancel option will not stop those platform-managed subscriptions.
Cancel via Echelon website/account page
- Log into member.echelonfit.com and go to your Account page.
- Select the option to cancel; cancellations are effective at the end of the current billing period.
- For account or billing problems, refer to Echelon’s policy pages: Echelon privacy & policy pages.
What happens when you cancel
Access and billing
Cancellation stops future automatic renewals but typically remains effective at the end of your current billing period.
You retain access to the service until the paid period ends; no further billing occurs after cancellation takes effect.
Account data and devices
Echelon may retain account data per its privacy policy; check the privacy page for retention and data-handling details.
If you have bundled equipment, additional return or warranty steps may apply; consult order terms and Echelon support.
Will I get a refund?
General refund policy
Monthly subscriptions that have already lapsed are generally non-refundable under Echelon’s policy.
The no-refund stance for monthly services aligns with common practices for accessed digital content.
Exceptions and timelines
- Annual or two-year memberships: refunds may be available if cancelled within 30 days after an auto-renewal.
- If an annual/two-year membership is bundled with equipment and the equipment is returned within 90 days of delivery, you may cancel the subscription and receive a prorated refund; delivery/shipping costs are deducted.
- First Echelon Coach session: if you are not 100% satisfied you may request a refund within 72 hours of the first session; other coach sessions (pay-as-you-go or monthly) are non-refundable. See: Echelon refund policy.
Echelon plans and pricing
Price list (Singapore)
Below are plan names and prices taken from Echelon Fit app listings for Singapore.
Plan features may vary; check the app or support for precise inclusions.
| Plan | Price | Period | Features |
|---|---|---|---|
| Echelon Connect Yearly | S$848.98 | annual | Full access membership (exact features unspecified) |
| Echelon Connect Yearly (alternate) | S$548.98 | annual | Full access membership (alternate pricing tier) |
| Connect Sport Unlimited | S$54.98 | monthly | Sport Unlimited plan (details unspecified) |
| Connect Sport Top | S$27.98 | monthly | Sport Top plan (details unspecified) |
| FitPass Monthly | S$27.98 | monthly | Access to off-equipment workouts |
| Slim Cycle Monthly | S$26.98 | monthly | Slim Cycle access (equipment-related) |
| Fit Quest Pro Monthly | S$26.98 | monthly | Fit Quest Pro access (equipment-related) |
| TSC Connect Monthly | S$54.98 | monthly | TSC Connect access (equipment-related) |
| TSC Connect Yearly | S$548.98 | annual | TSC Connect access (equipment-related) |
| Slim Cycle Yearly | S$338.98 | annual | Slim Cycle access (equipment-related) |
Your consumer rights in Singapore
Digital content and refunds
Under Singapore consumer protection principles (e.g., the Consumer Protection (Fair Trading) Act), digital content or services that have been accessed may be non-refundable.
This general principle aligns with Echelon’s policy that monthly services are typically not refundable once used.
Cooling-off and equipment bundles
For distance/online contracts, a cooling-off period often applies in practice, but terms vary by seller and product.
Echelon’s terms provide a 90-day return window for equipment bundles that can affect subscription refunds; shipping costs may be deducted from prorated refunds. See Echelon’s policy: privacy & policy.
Customer experiences
Positive reports
Some customers report responsive service in specific cases such as late or damaged deliveries, including quick replacement of broken items.
These positive experiences are useful examples but may not reflect every support interaction.
Common complaints
Other users report delayed or inconsistent customer service, slow refunds, and communication gaps.
Common technical complaints include connectivity problems, app or firmware issues, loss of on-demand content and hardware reliability concerns.
Documentation checklist
Before you contact support
- Account email and username used for the subscription.
- Order number or receipt for any equipment purchase.
- Subscription renewal date and billing platform (Echelon, Apple, or Google Play).
If returning equipment
- Device serial number and photos showing condition or damage.
- Proof of delivery or tracking number and original packaging if possible.
- Any correspondence with support (screenshots or ticket IDs).
Common mistakes
Canceling on the wrong platform
A frequent error is attempting to cancel inside the Echelon app when the subscription was bought through Apple or Google Play.
If you subscribed via a platform store you must cancel there; otherwise renewal continues.
Timing and refund assumptions
Waiting until the last minute to cancel can cause accidental renewals; Apple requires cancellation at least 24 hours before renewal.
Assuming an immediate refund for monthly plans is another common mistake - monthly services are usually non-refundable after the period has lapsed.
Comparative recap
Quick comparison
The table below summarises common cancellation methods and refund likelihood to help you choose the right path.
Use the official links in the next section for the exact steps that apply to your account.
| Method | Period | Refund eligibility | Notes |
|---|---|---|---|
| Cancel in Echelon Fit app | monthly / annual | Depends on plan and purchase platform | Works only for subscriptions not billed via Apple/Google. |
| Cancel via Apple App Store | monthly / annual | Platform-managed; follow Apple refund rules | Cancel at least 24 hours before renewal to avoid charge. |
| Cancel via Google Play | monthly / annual | Platform-managed; follow Google Play refund rules | Allow up to 24 hours for cancellation to process before next billing. |
| Cancel via member.echelonfit.com | monthly / annual | As per Echelon’s refund/exceptions | Cancellation effective at end of billing period; check privacy & refund pages. |
After cancelling
What to check next
Confirm you receive a cancellation confirmation email or on-screen confirmation showing the effective date.
Verify that no further charges are pending and that access remains until the paid period ends.
Helpful links
- How to cancel Echelon subscription: Echelon cancellation help
- Echelon privacy & policy pages: Privacy & policy
- Refund policy / support article: Refund policy
- Echelon Fit app (Singapore App Store listing): Echelon Fit on Apple App Store (SG)
Address
Singapore contact
No specific Singapore street address for membership cancellation was found in the official sources used here.
For local support or billing queries, use the Echelon support pages and the app to raise a ticket or follow cancellation steps linked above.
Global support
For refunds, returns or detailed policy inquiries refer to Echelon’s official policy pages and the support knowledge base: