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Cancel ROUVY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Rouvy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rouvy: Easy Method
What is Rouvy
Overview
Rouvy is a virtual cycling and running platform that combines real-world video routes with structured workouts and gamified features. It offers interactive training sessions, route variety, and tools for training progression.
Key features
Features include augmented-reality route rides, training plans, performance metrics, and account-based access across devices. Users can subscribe to unlock full content and advanced training options.
How to cancel Rouvy
Cancel a subscription bought on the ROUVY website
- Open your web browser and go to the ROUVY site (enter https://rouvy.com in the address bar).
- Sign in, go to your profile → Account and Membership → Manage Subscription → Cancel Subscription → Finish Cancellation.
- You may also choose to pause billing (up to 180 days) instead of cancelling if that option suits you.
Cancel a subscription bought via App Store or Google Play
- If you subscribed through Apple App Store or Google Play, you must cancel through those stores - ROUVY cannot cancel those subscriptions for you.
- Open your Apple or Google account subscriptions page, find ROUVY, and use the store’s cancel option.
What happens when you cancel
Access and billing
After you cancel a web subscription, access typically continues until the end of the paid billing period. You can still use the service until that date.
Account data and pause option
Your account data is retained after cancellation, and ROUVY allows pausing of billing as an alternative to full cancellation. Some guides note you may revert to a free-tier experience after canceling.
Will I get a refund?
ROUVY’s stated policy
- ROUVY generally has a no-refund policy: subscription payments are non-refundable and users are expected to evaluate via the free trial.
- Refunds may be considered at ROUVY’s sole discretion and, if approved, may be subject to an early termination fee equal to the current Single monthly subscription price.
App Store / Google Play refunds
- If you purchased via Apple or Google, refunds are governed by those platforms’ policies; ROUVY cannot process those refunds directly.
- To request a refund for store purchases, contact Apple or Google through their support or purchase history tools.
Rouvy plans and pricing
Summary of available plans
Below are approximate Singapore Dollar (SGD) prices converted from published USD prices (effective July 15, 2025) using an approximate exchange rate. Actual billed amounts may vary due to exchange rates or taxes.
Plans table
| Plan | Price (approx. SGD) | Period | Features |
|---|---|---|---|
| Single | approx. S$27.00/month or S$243.00/year (~S$20.25/mo) | monthly / annual | 1 account, full access, pause subscription, loyalty program |
| Duo | approx. S$40.50/month or S$337.50/year (~S$28.13/mo) | monthly / annual | 2 accounts, full access, pause subscription, loyalty program |
| Group | approx. S$81.00/month or S$675.00/year (~S$56.25/mo) | monthly / annual | Up to 5 accounts, full access, pause subscription, loyalty program |
Your consumer rights in Singapore
Cooling-off and digital content
ROUVY’s terms state that once digital content usage begins, a 14‑day rescission right typically does not apply and refunds are not automatic. This contractual position may limit a standard “cooling-off” expectation.
Escalation and dispute options
If you believe a refund or dispute is justified, contact your payment provider (bank or card issuer) and consider raising a complaint with the Consumers Association of Singapore (CASE) for guidance.
Customer experiences
Positive feedback
Many users praise ROUVY for realistic graphics, immersive routes, motivating gamification, smooth performance, and strong training features.
Trustpilot hosts many positive ratings highlighting reliability and a good balance between fun and training - see user reviews for trends.
Negative feedback
Some users report a complex or frustrating cancellation process, instances where cancellations did not fully stop billing, and mixed customer service experiences.
Other complaints include occasional technical issues, limited device compatibility for some users, and perceived price increases over time.
Documentation checklist
What to gather before you cancel
- Account email and username used with ROUVY.
- Subscription confirmation emails or receipts showing plan and billing date.
- Payment method details (last 4 digits of card, payment platform used).
Evidence in case of a dispute
- Screenshots of subscription settings, cancellation screens, and any confirmation messages.
- Copies of support emails or chat transcripts if you contacted ROUVY or the app store.
Common mistakes
Procedural mistakes
Example: attempting to cancel on the ROUVY website when the subscription was purchased through the App Store or Google Play. That will not stop store-managed renewals.
Expectation mistakes
Example: assuming an instant refund or immediate service termination. Typically you retain access until period end, and refunds are not automatic.
Comparative recap
Quick comparison
The table below compares cancellation and refund responsibility for web vs store purchases to help you decide where to act.
Comparison table
| Aspect | Web subscription | App Store / Google Play | Period |
|---|---|---|---|
| Where to cancel | Cancel on ROUVY account settings (use https://rouvy.com if needed) | Cancel via Apple or Google account subscriptions | monthly / annual |
| Who handles refunds | ROUVY (no-refund policy; discretionary refunds possible) | Apple or Google refund policies apply | monthly / annual |
| Access after cancellation | Access until end of current billing period | Access until end of current billing period (store-managed) | monthly / annual |
After cancelling
What to check immediately after cancellation
- Confirm you received a cancellation confirmation (screenshot or email).
- Verify the next billing date and that no new charges appear on your payment method.
- Keep copies of all receipts and any confirmation messages for 60 - 180 days.
Helpful links
For an independent how-to guide and practical tips, see the Postclic cancellation guide: Postclic - How to cancel ROUVY.
To read user reviews and community feedback, see ROUVY’s Trustpilot page: ROUVY on Trustpilot.
Address
Company address
VirtualTraining s.r.o., Rohanské nábřeží 693/10, 186 00 Praha 8 - Karlín, Czech Republic.
Contact tips
If you need to escalate, include your account email, subscription details, and concise chronology of actions in any message to support or your payment provider.