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Tempo

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Singapore

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Tempo Subscription on iPhone | Postclic
Tempo
Via XXV Aprile, 2
55011 Lucca Italy
hello@tempo.fit
Cancellation of Tempo contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Tempo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Tempo
Via XXV Aprile, 2
55011 Lucca , Italy
hello@tempo.fit
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Tempo. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Tempo: Easy Method

What is Tempo

Service overview

Tempo is a subscription-based fitness service that provides AI-driven workout plans, guided strength training, and a smart home gym experience. It requires an active subscription for full functionality.

Subscription model

Access is managed through platform-specific subscriptions (Tempo web memberships and in-app purchases on iOS). Billing and cancellation rules differ by purchase channel.

How to cancel Tempo

Cancel Tempo if purchased on iOS

If you bought Tempo via Apple App Store (iOS), cancel in your iTunes/App Store subscription settings. Do this at least 24 hours before the current billing period ends.

Cancel Tempo web membership

If you subscribed on Tempo’s website, cancel via your online account or contact Tempo support. Use the member portal or email/phone support listed below.

  • iOS: Open your Apple ID subscriptions in iTunes/App Store and cancel the Tempo subscription. Do not rely on uninstalling the app or deleting your account to stop billing.
  • Web membership: Sign in to your Tempo account and cancel in the Member Portal, or email hello@tempo.fit or call +1 833 1966 1777.
  • Google Play: Tempo does not publish a clear Google Play flow. If you used Google Play, check your Google Play subscriptions and contact Tempo support to confirm cancellation.

What happens when you cancel

Access after cancellation

When you cancel, you generally retain access until the end of your current billing period. This is true for iOS App Store subscriptions per Tempo’s iOS terms.

Data and account status

Cancelling stops future billing but does not necessarily delete your account or data. If you want account removal, contact Tempo support directly.

Will I get a refund?

Refund policy for iOS purchases

For subscriptions purchased through the App Store, Tempo states there are no refunds once a charge has gone through except where required by law.

  • For App Store refunds, you must request a refund through Apple. Tempo’s iOS terms point users to the App Store for refund requests: Tempo iOS subscription terms.

Refund policy for Tempo web memberships

Tempo web memberships include a 30-day "risk-free" trial you can cancel within 30 days to avoid future charges.

  • After the trial ends, cancellation stops future billing but Tempo does not explicitly offer refunds for the current billing period: Tempo membership cancellation policy.
  • Exceptions for technical issues may be limited and have tight timeframes in related digital terms.

Tempo plans and pricing

Pricing summary

The table below lists Tempo-related app subscription prices sourced from the Singapore Apple App Store and Tempo materials. These are SGD values captured in verified data.

Plan table

Plan Price Period Features
Platinum Subscription Package (Tempo by Tempo Inti Media Group) S$5.98 Monthly Full access to premium content (Majalah Tempo, Koran Tempo, Tempo English Edition) and archives
Platinum Subscription Package (Tempo by Tempo Inti Media Group - other durations) S$16.48 3-Month Same as monthly, multi-month bundle
Platinum Subscription Package (Tempo by Tempo Inti Media Group - other durations) S$34.98 6-Month Same as above
Platinum Subscription Package (Tempo by Tempo Inti Media Group - other durations) S$69.98 12-Month Same as above
Tempo Pro (Habits & Focus App) S$6.98 Monthly Unlocks unlimited habits, themes, custom timers, ambient sounds, statistics, group creation, and data export
Tempo Pro (Habits & Focus App) S$29.98 First Year Annual plan for first year subscription
Tempo Pro (Habits & Focus App) S$39.98 Annual (renewal after first year) Standard annual plan price
Tempo Pro (Workout Tracker & Log App) S$3.98 Monthly Voice tempo tracking, workout logs, Apple Watch support
Tempo Pro (Workout Tracker & Log App) S$34.98 Yearly Annual subscription, full features
Tempo Pro (Workout Tracker & Log App) S$69.98 Lifetime One-time purchase for lifetime access

Your consumer rights in Singapore

Trial and cancellation rights

Tempo’s 30-day risk-free trial for web memberships allows cancellation within 30 days to avoid future billing. That aligns with common trial expectations.

Local consumer protection and next steps

There is no explicit statement in Tempo’s materials about a 14-day cooling-off period under Singapore law. Applying such rights may depend on the purchase channel and local statute.

  • If you believe you were misled about a long-term commitment or fees, consider contacting the Consumers Association of Singapore (CASE) for advice or dispute assistance.
  • Keep records of sign-up terms, emails, invoices, and any chat logs when raising a complaint.

Customer experiences

Positive feedback highlights

Some users report long-term product quality and responsive customer service, including cases where hardware issues were resolved at no cost.

There are also positive experiences noted for related Tempo services (e.g., meal services) showing satisfactory customer sentiment in other verticals.

Common negative reports

Many users report rigid cancellation policies, being charged despite attempts to cancel or pause, and difficulty completing a cancellation without contacting support.

Other recurring themes include shipping delays, being charged before receiving hardware, and high return costs if hardware is returned.

Documentation checklist

Before you contact support

  • Subscription confirmation email or invoice showing purchase date and plan.
  • Proof of cancellation attempts (screenshots of app/store cancellation screens, emails, or chat logs).
  • Order or device serial numbers, if related to hardware issues or returns.

If you escalate a dispute

  • Record of communication with Tempo support (dates, agents, reference numbers).
  • Bank or card statements showing the charges in question.
  • Any terms or screenshots of the membership wording you relied on at sign-up.

Common mistakes

Assuming uninstall equals cancel

Uninstalling the Tempo app or deleting your account does NOT cancel App Store subscriptions. Users who rely on this can continue to be billed.

Not checking the purchase channel

Refunds and cancellation flows differ between App Store and Tempo web purchases. Not identifying where you purchased (Apple vs web) can delay cancellation and refund requests.

Comparative recap

Quick comparison notes

The short table below compares key items across Tempo web and Apple App Store purchases using verified information. Google Play status is not clearly documented by Tempo.

Comparison table

Aspect Tempo Web Apple App Store (iOS) Period
How to cancel Member Portal or contact support (email/phone) Cancel via iTunes/App Store subscription settings Billing cycle applies
Refunds 30-day trial cancels future billing; no explicit refunds after trial No refunds once charged except as required by law; request via Apple Varies by plan
Pause option Can pause membership up to 3 months per 12-month period Not applicable; managed by App Store subscription rules Varies by plan
Google Play Not applicable Tempo has no clear published flow for Google Play; confirmation needed Unknown

After cancelling

Immediate next steps

Keep confirmation of cancellation and monitor your payment method for any unexpected charges. Retain copies of all correspondence with support.

Useful links and contacts

Address

Physical mailing address (use only if required)

Essity Italy S.p.A., Via XXV Aprile, 2, 55011 Lucca, Italy.

Notes on using the address

Only send registered or formal notices if explicitly required. For most cancellations and account requests, email or Member Portal actions are the correct first step.

FAQ

To cancel your Tempo subscription purchased through the iOS App Store, open your Apple ID subscriptions in iTunes/App Store and cancel the Tempo subscription at least 24 hours before the current billing period ends. It's important not to rely on uninstalling the app to stop billing.

If you subscribed to Tempo via their website, you can cancel your membership by signing into your Tempo account and using the Member Portal, or by contacting Tempo support via email at hello@tempo.fit or by phone. Ensure you keep proof of your cancellation.

When you cancel your Tempo subscription, you generally retain access to the service until the end of your current billing period. This applies to subscriptions purchased through the iOS App Store as per Tempo's terms.

For subscriptions purchased through the iOS App Store, Tempo does not offer refunds once a charge has been processed, except where required by law. You must request a refund through Apple.

Tempo web memberships include a 30-day risk-free trial, allowing you to cancel within this period to avoid future charges. After the trial, cancellation stops future billing, but Tempo does not explicitly offer refunds for the current billing period.