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Cancel TEMPO
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I hereby notify you of my decision to terminate the contract relating to the Tempo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tempo: Easy Method
What is Tempo
Service overview
Tempo is a subscription-based fitness service that provides AI-driven workout plans, guided strength training, and a smart home gym experience. It requires an active subscription for full functionality.
Subscription model
Access is managed through platform-specific subscriptions (Tempo web memberships and in-app purchases on iOS). Billing and cancellation rules differ by purchase channel.
How to cancel Tempo
Cancel Tempo if purchased on iOS
If you bought Tempo via Apple App Store (iOS), cancel in your iTunes/App Store subscription settings. Do this at least 24 hours before the current billing period ends.
Cancel Tempo web membership
If you subscribed on Tempo’s website, cancel via your online account or contact Tempo support. Use the member portal or email/phone support listed below.
- iOS: Open your Apple ID subscriptions in iTunes/App Store and cancel the Tempo subscription. Do not rely on uninstalling the app or deleting your account to stop billing.
- Web membership: Sign in to your Tempo account and cancel in the Member Portal, or email hello@tempo.fit or call +1 833 1966 1777.
- Google Play: Tempo does not publish a clear Google Play flow. If you used Google Play, check your Google Play subscriptions and contact Tempo support to confirm cancellation.
What happens when you cancel
Access after cancellation
When you cancel, you generally retain access until the end of your current billing period. This is true for iOS App Store subscriptions per Tempo’s iOS terms.
Data and account status
Cancelling stops future billing but does not necessarily delete your account or data. If you want account removal, contact Tempo support directly.
Will I get a refund?
Refund policy for iOS purchases
For subscriptions purchased through the App Store, Tempo states there are no refunds once a charge has gone through except where required by law.
- For App Store refunds, you must request a refund through Apple. Tempo’s iOS terms point users to the App Store for refund requests: Tempo iOS subscription terms.
Refund policy for Tempo web memberships
Tempo web memberships include a 30-day "risk-free" trial you can cancel within 30 days to avoid future charges.
- After the trial ends, cancellation stops future billing but Tempo does not explicitly offer refunds for the current billing period: Tempo membership cancellation policy.
- Exceptions for technical issues may be limited and have tight timeframes in related digital terms.
Tempo plans and pricing
Pricing summary
The table below lists Tempo-related app subscription prices sourced from the Singapore Apple App Store and Tempo materials. These are SGD values captured in verified data.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Platinum Subscription Package (Tempo by Tempo Inti Media Group) | S$5.98 | Monthly | Full access to premium content (Majalah Tempo, Koran Tempo, Tempo English Edition) and archives |
| Platinum Subscription Package (Tempo by Tempo Inti Media Group - other durations) | S$16.48 | 3-Month | Same as monthly, multi-month bundle |
| Platinum Subscription Package (Tempo by Tempo Inti Media Group - other durations) | S$34.98 | 6-Month | Same as above |
| Platinum Subscription Package (Tempo by Tempo Inti Media Group - other durations) | S$69.98 | 12-Month | Same as above |
| Tempo Pro (Habits & Focus App) | S$6.98 | Monthly | Unlocks unlimited habits, themes, custom timers, ambient sounds, statistics, group creation, and data export |
| Tempo Pro (Habits & Focus App) | S$29.98 | First Year | Annual plan for first year subscription |
| Tempo Pro (Habits & Focus App) | S$39.98 | Annual (renewal after first year) | Standard annual plan price |
| Tempo Pro (Workout Tracker & Log App) | S$3.98 | Monthly | Voice tempo tracking, workout logs, Apple Watch support |
| Tempo Pro (Workout Tracker & Log App) | S$34.98 | Yearly | Annual subscription, full features |
| Tempo Pro (Workout Tracker & Log App) | S$69.98 | Lifetime | One-time purchase for lifetime access |
Your consumer rights in Singapore
Trial and cancellation rights
Tempo’s 30-day risk-free trial for web memberships allows cancellation within 30 days to avoid future billing. That aligns with common trial expectations.
Local consumer protection and next steps
There is no explicit statement in Tempo’s materials about a 14-day cooling-off period under Singapore law. Applying such rights may depend on the purchase channel and local statute.
- If you believe you were misled about a long-term commitment or fees, consider contacting the Consumers Association of Singapore (CASE) for advice or dispute assistance.
- Keep records of sign-up terms, emails, invoices, and any chat logs when raising a complaint.
Customer experiences
Positive feedback highlights
Some users report long-term product quality and responsive customer service, including cases where hardware issues were resolved at no cost.
There are also positive experiences noted for related Tempo services (e.g., meal services) showing satisfactory customer sentiment in other verticals.
Common negative reports
Many users report rigid cancellation policies, being charged despite attempts to cancel or pause, and difficulty completing a cancellation without contacting support.
Other recurring themes include shipping delays, being charged before receiving hardware, and high return costs if hardware is returned.
Documentation checklist
Before you contact support
- Subscription confirmation email or invoice showing purchase date and plan.
- Proof of cancellation attempts (screenshots of app/store cancellation screens, emails, or chat logs).
- Order or device serial numbers, if related to hardware issues or returns.
If you escalate a dispute
- Record of communication with Tempo support (dates, agents, reference numbers).
- Bank or card statements showing the charges in question.
- Any terms or screenshots of the membership wording you relied on at sign-up.
Common mistakes
Assuming uninstall equals cancel
Uninstalling the Tempo app or deleting your account does NOT cancel App Store subscriptions. Users who rely on this can continue to be billed.
Not checking the purchase channel
Refunds and cancellation flows differ between App Store and Tempo web purchases. Not identifying where you purchased (Apple vs web) can delay cancellation and refund requests.
Comparative recap
Quick comparison notes
The short table below compares key items across Tempo web and Apple App Store purchases using verified information. Google Play status is not clearly documented by Tempo.
Comparison table
| Aspect | Tempo Web | Apple App Store (iOS) | Period |
|---|---|---|---|
| How to cancel | Member Portal or contact support (email/phone) | Cancel via iTunes/App Store subscription settings | Billing cycle applies |
| Refunds | 30-day trial cancels future billing; no explicit refunds after trial | No refunds once charged except as required by law; request via Apple | Varies by plan |
| Pause option | Can pause membership up to 3 months per 12-month period | Not applicable; managed by App Store subscription rules | Varies by plan |
| Google Play | Not applicable | Tempo has no clear published flow for Google Play; confirmation needed | Unknown |
After cancelling
Immediate next steps
Keep confirmation of cancellation and monitor your payment method for any unexpected charges. Retain copies of all correspondence with support.
Useful links and contacts
- Tempo membership cancellation policy: https://tempo.fit/membership-cancellation-policy
- Tempo iOS subscription terms: https://www.tempolor.com/terms/ios/subscription-terms
- Tempo support email: hello@tempo.fit
- Tempo support phone: +1 833 1966 1777
Address
Physical mailing address (use only if required)
Essity Italy S.p.A., Via XXV Aprile, 2, 55011 Lucca, Italy.
Notes on using the address
Only send registered or formal notices if explicitly required. For most cancellations and account requests, email or Member Portal actions are the correct first step.