Cancellation Fitcoach: Easy Method

What is Fitcoach

Overview

FitCoach is a subscription-based fitness app that provides personalised workout plans, meal suggestions and progress tracking. The service adapts plans to user goals and supports home and gym-based training.

How users typically subscribe

Subscriptions are available through the FitCoach website and via mobile stores (App Store for iOS and Google Play for Android). Payment and renewal rules vary by purchase channel.

How to cancel Fitcoach

Cancel via App Store (iOS)

• Open Settings on your Apple device.
• Tap your name (Apple ID) → Subscriptions → select FitCoach → Cancel.
• Cancel at least 24 hours before renewal to avoid the next charge; your current period remains active.

Cancel via Google Play (Android)

• Open the Google Play Store app.
• Tap your profile icon → Payments & subscriptions → Subscriptions → select FitCoach → Cancel.
• Cancel before the next billing date; you will keep access for the remainder of the paid period.

Cancel via FitCoach website (web/direct)

• Log in to your account on the FitCoach website.
• Go to Account Settings → Subscriptions → Cancel.
• Alternatively, request cancellation by emailing [email protected]. Web cancellations should be made at least 24 hours before renewal.

What happens when you cancel

Access after cancellation

If you cancel a store-based subscription (App Store or Google Play), you keep access until the end of the current paid period. The subscription then stops renewing.

Data and account status

Cancelling stops future billing but does not necessarily delete your account or data. To remove personal data, contact support and request account deletion if required.

Will I get a refund?

App Store and Google Play purchases

• There is no general right to refunds through FitCoach for purchases made via Apple or Google.
• Refund requests for those purchases must be submitted directly to Apple or Google through their store refund processes.

Web/direct purchases and the 14‑day right

• For purchases made directly on FitCoach, refunds are considered case-by-case; contact [email protected] to request a refund citing the Refund Policy.
• FitCoach’s Terms & Conditions provide a 14‑day withdrawal (cooling-off) right from the date of contract; reimbursement must be processed within 14 days of notice, minus proportional costs for services already provided.

Fitcoach plans and pricing

Pricing snapshot

Prices shown are from the App Store listing for FitCoach in Singapore as published in the app metadata.

Plan features

Both plans provide unlimited plan generation and full access with Premium membership.

Your consumer rights in Singapore

General protection

Singapore’s Consumer Protection (Fair Trading) Act offers safeguards for unfair trading practices, but procedural differences exist for store purchases.

How rights apply to FitCoach purchases

• For App Store/Google Play purchases you must pursue refunds via the respective store; FitCoach cannot override store refund procedures.
• For web/direct purchases, FitCoach’s Terms & Conditions include a 14‑day withdrawal right with reimbursement obligations.

Customer experiences

Positive feedback

• Many users praise clear, adaptable workouts, reminders and convenience for home exercise.
• Users report motivational benefits, improved energy and visible fitness gains with sustained use.

Negative feedback and recurring issues

• Complaints include being charged after canceling and difficulty obtaining refunds.
• Some report unexpected billing after free trials and poor customer support response when seeking refunds.

Documentation checklist

What to prepare before contacting support

• Account email and username used with FitCoach.
• Subscription receipt or order confirmation (from Apple, Google Play or FitCoach).
• Dates: purchase date, renewal date, and date/time you attempted cancellation.

Evidence to include in a refund dispute

• Screenshots of subscription status in the App Store / Google Play or the FitCoach account page.
• Any support correspondence and reference numbers.
• Clear statement of the outcome you seek (refund, pro‑rata refund, account deletion).

Common mistakes

Canceling the app but not the store subscription

Some users delete the FitCoach app but forget to cancel the subscription in their App Store or Google Play account.

Always cancel the subscription through the store where you were billed, not just by removing the app.

Waiting until after renewal

Waiting to cancel until after the renewal date commonly results in an unwanted charge for the next period.

For Apple and web purchases, cancel at least 24 hours before renewal; for Google Play cancel before the next billing date.

Comparative recap

Quick comparison overview

The table below summarises cancellation method, refund route and access after cancelling for each purchase channel.

Use this to decide next steps

After cancelling

Follow-up actions

• Save confirmation of cancellation and any emails from the store or FitCoach.
• Monitor your bank/card statement to confirm no further charges appear.

Helpful links and where to get more help

• FitCoach support article: FitCoach support - cancellation
• FitCoach Terms & Conditions (withdrawal and refund details): Terms & Conditions
• Step-by-step cancellation and template guidance: How to cancel FitCoach
• Support contact email (web/direct purchases): [email protected]

Address

Registered contact address

Flat 1, 3 Longhorn Avenue, Gloucester, GL1 2AR, United Kingdom.

Keep this for records

Include the address with formal correspondence if you escalate a dispute or send registered mail.