Cancellation Zing Coach: Easy Method

What is Zing Coach

Service overview

Zing Coach is a subscription-based fitness app that provides personalized workout plans, nutrition guidance, and coaching support to help users reach fitness goals.

How the subscription works

Access to premium features is granted via an in-app subscription purchased through the App Store, Google Play, or directly on Zing Coach’s website.

Subscriptions renew automatically unless cancelled before the renewal date.

How to cancel Zing Coach

Cancel on iOS (App Store)

• Open your Apple ID account settings on your iPhone or iPad.
• Find Zing Coach under Subscriptions and turn off auto‑renewal at least 24 hours before the current period ends.
• Note: Deleting the app does not cancel the subscription.

Cancel on Android (Google Play)

• Open Google Play > Menu > Subscriptions, select Zing Coach and disable auto‑renewal.
• Make sure you cancel at least 24 hours before the period ends to avoid being charged for the next cycle.
• Note: Deleting the app does not cancel the subscription.

Cancel via Web / Zing Coach website

• When logged into the app on the web, go to App Settings > Manage Subscription and follow the cancellation steps.
• Alternatively, contact [email protected] before the end of the billing period to request cancellation.
• Note: Deleting the app or account on your device does not automatically cancel web subscriptions.

What happens when you cancel

Access after cancelling

Your paid access typically remains active until the end of the current billing period even after you cancel auto‑renewal.

You will not receive a pro‑rata refund for the remaining days unless an exception applies.

Renewal and billing

Auto‑renewal is disabled when you cancel; your subscription will not renew at the next billing date.

For App Store and Google Play purchases, renewal and billing are managed by Apple or Google respectively.

Account data and content

Your account, progress, and any uploaded data are retained according to Zing Coach policies; consider exporting what you need before deleting accounts or content.

Will I get a refund?

General refund policy

Zing Coach’s standard policy is that refunds or credits for partially used periods are generally not provided.

Exceptions and specific cases are described below and may depend on local law or the purchase channel.

App Store & Google Play purchases

• Refunds for purchases made through Apple or Google must be requested from Apple or Google; Zing Coach does not control those outcomes.
• Contact Apple or Google support to request a refund for subscription charges made through their stores.

Website purchases and exceptions

• First‑time subscriptions bought on the website: a money‑back refund may be granted if requested within 30 days and you can show 7 consecutive days of app usage.
• EU/EEA customers have a 14‑day withdrawal (cooling‑off) right from purchase, including free trials, allowing cancellation without reason within that period.
• Some add‑ons (Nutrition Guide, Supplements Guide, Body Composition Reports, subscription renewal charges, and other in‑app purchases) are generally non‑refundable.

Zing Coach plans and pricing

Pricing summary

The following prices are taken from the Singapore App Store in‑app purchase listings and show the item, price, period label, and features as listed.

Notes on the table

Some "Zing Premium" entries do not show a clearly labelled duration in the App Store. Verify the exact billing period in your purchase screen before confirming a subscription.

Your consumer rights in Singapore

Local protections and how they apply

Singapore’s consumer protection framework covers unfair practices and defective goods or services, but specific refund rights for digital subscriptions vary by situation.

If you feel you were misled or charged incorrectly, you can raise a dispute with your payment provider or card issuer.

Practical steps for Singapore consumers

• Contact Zing Coach support at [email protected] and request cancellation and any refund explanation.
• If you paid by card, contact your bank or card issuer to dispute a charge if you cannot resolve it with the merchant.
• Consider reporting unresolved issues to local consumer protection bodies for guidance.

Customer experiences

Positive feedback

Many users praise Zing Coach for personalised, adaptable workout plans and clear exercise instructions.

Reported benefits include improved strength, endurance, and helpful customer community or AI coaching features.

Negative feedback

Common complaints include unexpected charges, difficulty canceling subscriptions, and dissatisfaction with refunds.

Technical issues and uneven performance across platforms, plus frustrations with customer support, appear in multiple user reports.

Documentation checklist

What to collect before you cancel

• Subscription receipt or order confirmation (store or email).
• Account username/email and purchase date.
• Screenshots showing active subscription and billing details.

What to collect if you request a refund

• Evidence of purchase channel (Apple/Google receipt or website invoice).
• Usage evidence if claiming the 7‑day money‑back guarantee (logs or app screenshots).
• Copies of any emails exchanged with support and timestamps of attempts to cancel.

Common mistakes

Deleting the app instead of cancelling

Many users assume deleting the app stops billing; it does not. You must cancel the subscription in the App Store, Google Play, or web account settings.

Missing the cancellation window

Waiting until the day of renewal or less than 24 hours before the period ends can result in an unwanted renewal charge.

Always cancel at least 24 hours before the billing date to avoid automatic renewal.

Contacting the wrong support channel

Requesting refunds from Zing when purchases were made via Apple/Google (or vice versa) can delay resolution.

Match your refund request to the purchase channel: Apple/Google handle their purchases; Zing handles web purchases.

Comparative recap

Quick table comparison

The table below compares cancellation channels, who handles refunds, typical cancellation deadlines, and notes.

After cancelling

Confirm the cancellation

• Save confirmation emails or screenshots showing auto‑renewal disabled or cancellation confirmed.
• Check your next bank/card statement to ensure no unexpected charges appear.

Helpful links and next steps

Find Zing Coach on the Singapore App Store here: Zing Coach on the App Store (SG).

If you need to request a refund for a web purchase, contact [email protected] and include your documentation checklist items above.

Address

Official mailing address

Zing Coach, Inc., 1209 Orange Street, Wilmington, Delaware 19801, United States.

Support contact

Primary support email: [email protected]

For App Store purchases, contact Apple Support; for Google Play purchases, contact Google Play support.