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Cancel AURA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Aura service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aura: Easy Method
What is Aura
Overview
Aura is a subscription-based mental wellness service offering personalised meditation, sleep aids and emotional support resources.
It delivers guided activities and monitoring tools through apps and web access to help reduce stress and improve wellbeing.
Main features
Features typically include personalised sessions, sleep stories, mood tracking and identity protection add-ons depending on plan.
Availability and exact features depend on the platform and plan you choose.
How to cancel Aura
Cancel a direct web subscription (Aura website)
- Email support@withaura.app at least 48 hours before the end of your current billing period to request cancellation.
- Cancellation takes effect at the end of the paid period; you retain access until then. No automatic prorated refunds are provided.
- See the official cancellation help page: Aura cancellation help.
Cancel via Apple App Store or Google Play
- Apple (iOS): Cancel through your Apple ID > Subscriptions (or Account Settings) at least 24 hours before renewal. Aura cannot cancel App Store subscriptions for you.
- Google Play (Android): Cancel in the Google Play app > Subscriptions. Aura cannot cancel Google Play subscriptions for you; Google handles billing and refunds per their policies.
- See platform terms: Apple/App Store guidance in Aura terms and general Google Play cancellation guidance referenced by third-party notes: Google Play cancellation steps.
What happens when you cancel
Access and billing
For web subscriptions, cancellation is effective at the end of your paid billing period and you keep access until that date.
For App Store and Google Play, access typically continues until the end of the current billing cycle managed by those stores.
Data and account
Cancelling a subscription does not always delete your account or personal data; check Aura's terms for data retention details.
If you want account deletion, contact support and confirm the steps required under Aura’s terms of service.
Will I get a refund?
Standard refund policy
Subscriptions are generally non-refundable and Aura does not provide prorated refunds for unused time on web purchases as a standard practice.
Any discretionary refunds for web purchases are handled by the billing processor (Polar via Stripe) on a case-by-case basis.
Statutory exceptions and platform refunds
- Consumers have a statutory 14-day right to cancel an initial subscription and receive a full refund unless digital content has already been started; Aura must reimburse within 14 days using the same payment method. See: Aura refund page.
- Apple App Store purchases: refunds must be requested from Apple directly; Aura cannot process these refunds. See Aura’s terms: terms and conditions.
- Google Play refunds are handled by Google Play according to their policies.
Aura plans and pricing
Where to check current prices
Pricing and plan details can change. Always check Aura’s official site or your app store listing for the most up-to-date information.
Do not rely on third-party sites for current prices - verify on the official Aura pages or the App Store / Google Play listing.
No price guesses here
This guide does not list or speculate on prices. Confirm plan costs in the Aura app or on the official website before subscribing.
Your consumer rights in Singapore
Legal protections
As a consumer in Singapore buying digital services for personal use, you are protected under the Consumer Protection (Fair Trading) Act.
This law covers unfair practices; some statutory rights (such as the right to cancel within certain periods) may apply depending on the transaction.
Where to seek help locally
- Lodge a complaint with CASE (Consumers Association of Singapore) for disputes related to consumer transactions.
- Tourists may contact the Singapore Tourism Board (STB) for assistance related to travel-related purchases.
- Small claims can be pursued through the Small Claims Tribunals (SCT) for eligible disputes. General guidance: Singapore consumer recourse.
Customer experiences
Positive feedback
Many users report that Aura’s services - such as guided meditations and identity protection - brought real value and peace of mind.
Official review pages highlight helpful customer support and useful alerts for some subscribers. See Aura reviews: Aura reviews.
Negative feedback and common complaints
Some users report difficulties cancelling subscriptions, billing errors, and frustration with refund handling.
Refund-related grievances and perceived lack of responsiveness appear in public reviews; check multiple sources before deciding and keep records. Example reviews aggregated: Sitejabber Aura reviews.
Documentation checklist
What to gather before contacting support
- Account email and username used for Aura.
- Receipt or order confirmation showing transaction date and billing platform.
- Subscription platform (web, Apple App Store, Google Play).
Additional helpful evidence
- Screenshots of subscription status, renewal dates, and any error messages when attempting cancellation.
- Copies of emails exchanged with support and the support ticket number if available.
- Bank or card statements showing the charge (for refund disputes).
Common mistakes
Assuming Aura can cancel store subscriptions
A frequent error is expecting Aura to cancel App Store or Google Play subscriptions for you. Those subscriptions must be cancelled through the respective store accounts.
Always check which platform charged you before contacting Aura support.
Missing timing and proof
Waiting until the last minute to cancel can result in an automatic renewal; follow the platform-specific timing rules (48 hours for web, 24 hours for Apple as guidance).
Another mistake is not saving receipts or screenshots - these are important if you later request a refund or lodge a complaint.
Comparative recap
Quick comparison
| Option | How to cancel | Refunds | Period |
|---|---|---|---|
| Web (direct subscription via Aura) | Contact support@withaura.app at least 48 hours before period end; cancellation effective at period end. See help page. | Generally non‑refundable; discretionary refunds handled by Polar/Stripe case-by-case. See terms and refund page. | monthly / annual |
| Apple App Store (iOS) | Cancel via Apple ID > Subscriptions (or account settings); Aura cannot cancel for you. See Aura terms: terms. | Request refunds from Apple; Aura does not process App Store refunds. | monthly / annual |
| Google Play (Android) | Cancel in Google Play app > Subscriptions; Aura cannot cancel for you. Guidance summarized by third-party resources: cancellation steps. | Refunds handled by Google Play under their policies. | monthly / annual |
After cancelling
Immediate steps
- Save confirmation of cancellation and the date your access will end.
- Monitor your bank or card statements for any unexpected charges after cancellation.
If you need further help
- Contact Aura support: support@withaura.app for web subscriptions and account questions.
- Refund information and policy: Aura refund page.
- Aura terms of service for detailed legal terms: terms of service.
- If you are in Singapore and need consumer assistance, see: consumer recourse in Singapore.
- For App Store purchases on iOS in Singapore, check the app listing: Aura on the App Store (SG).
Address
Mailing address
Singapore Post Limited
10 Eunos Road 8 #01-38
Singapore Post Centre
Singapore 408600
Notes on contacting by post
If you plan to send documentation by mail, include your account email and copies of receipts, and retain proof of posting for your records.
For faster resolution, use email support@withaura.app and attach digital copies first.