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Cancel EIGHT SLEEP
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Eight Sleep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Eight Sleep: Easy Method
What is Eight Sleep
Overview
Eight Sleep is a company that makes smart sleep products (temperature-regulating mattresses and accessories) and offers in-app subscription services for advanced features and sleep analytics.
The brand combines hardware (Pods and accessories) with a subscription-based app experience to provide temperature control, sleep tracking, and health insights.
Where to find official info
Official product and trial information for Singapore is available from Eight Sleep's Singapore site.
For app-specific listings and App Store details, refer to the official app page on the Singapore App Store.
How to cancel Eight Sleep
iOS (App Store) subscription
- Open iOS Settings → tap your Apple ID → Subscriptions.
- Find Eight Sleep or "Autopilot" in the list and tap it.
- Tap "Cancel Subscription". Subscriptions are managed by Apple and cannot be cancelled via Eight Sleep.
- See the official App Store listing: Eight Sleep on the App Store (SG).
Android (Google Play) subscription
- Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions.
- Find Eight Sleep or "Autopilot" and choose Cancel.
- Subscriptions purchased via Google Play are managed by Google and cannot be cancelled by Eight Sleep support.
Web purchases (direct via Eight Sleep website)
- Gather your order and account details first (order number, email used, purchase date).
- Email Eight Sleep support to request subscription cancellation or product returns; web purchases have no standardized in-app cancellation flow.
- Use the Eight Sleep Singapore site for support and trial details: Eight Sleep Singapore.
What happens when you cancel
Access and features
After cancellation, paid subscription features (Autopilot, Pro analytics, premium alarms) will stop at the end of the current paid period.
Free app features and basic tracking typically remain available unless you delete your account or device pairing.
Renewal and billing
Canceling prevents future renewals but does not usually prorate or refund already-billed periods (see refund rules below).
If your subscription was billed by Apple or Google, refunds and billing disputes are handled by those stores.
Data and account
Your account data (sleep history, settings) may remain stored by Eight Sleep unless you request deletion.
If you want data removed, include the deletion request when you contact Eight Sleep support for cancellation.
Will I get a refund?
Singapore trial and return policy
Eight Sleep advertises a 30-night risk-free trial on the Singapore site with a full refund if you don’t love it and free returns for qualifying purchases.
Trial and return eligibility is subject to the terms presented at purchase on the Singapore site.
Subscription refund policy
- Terms state subscription fees are non-refundable except where required by law.
- If billed via Apple or Google, you must request refunds through them; Eight Sleep cannot cancel or refund those store-managed charges for you.
Hardware return timing
Hardware (Pods, accessories) generally has a 30-day return window; refunds are processed after the return is completed.
Refund processing typically takes several business days (for example, ~5 - 10 business days) after the return is accepted.
Eight Sleep plans and pricing
Current Singapore subscription plans
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| 8+ Pro (Monthly) | S$27.98 | Monthly | In-App Pro features (Autopilot, detailed sleep tracking, vibration and thermal alarm, health insights) |
| 8+ Pro (Annual) | S$268.98 | Annual | In-App Pro features (same as Monthly) at annual rate |
Notes about pricing
Prices above are the Singapore App Store subscription prices as listed in the verified data (early 2026).
No additional SGD-denominated hardware pricing for Singapore was provided in the verified data.
Your consumer rights in Singapore
Local trial and warranty
The Eight Sleep Singapore site offers a 30-night trial with free returns and up to 5-year warranty protection in some cases.
These offers may provide stronger rights than the baseline e-commerce obligations in Singapore, subject to the terms published on the Singapore site.
General legal points
- Product purchases can generally be returned within 30 days for refund when those return policies apply.
- Subscription fees are generally non-refundable unless required by applicable law or specific promotional terms.
Customer experiences
Positive experiences
Some users report meaningful sleep improvements from temperature control and analytics and praise the concept as innovative.
There are reports of responsive customer service in replacement cases and long-term enjoyment by certain customers.
Negative experiences
Common complaints include hardware failures (e.g., leaks, hub overheating), software issues, and durability problems after warranty expiry.
Customers also report slow or inconsistent support responses, shipping delays, and difficulties obtaining refunds for subscriptions.
Documentation checklist
What to gather before contacting support
- Order number and purchase date (for web/hardware purchases).
- Email address used for the Eight Sleep account and device serial numbers (Pods/hub) if applicable.
Store-managed purchases
- If billed via Apple: have your Apple ID and subscription details ready for the App Store.
- If billed via Google Play: have your Google account and Play subscription details ready.
Common mistakes
Subscription cancellation mistakes
Many users try to cancel through the Eight Sleep app when their subscription is managed by Apple or Google; this does not stop renewals.
Always check which store charged you (Apple/Google) and cancel directly in that store to avoid unexpected charges.
Return and refund mistakes
Assuming all refunds are automatic after cancellation is a common error; refunds follow the store's or Eight Sleep’s return policies and may require a request.
Failing to keep order confirmation or serial numbers can delay support and return processing.
Comparative recap
Quick comparison table
| Method | Who manages | How to cancel | Refund likelihood |
|---|---|---|---|
| App Store (iOS) | Apple | Cancel in iOS Settings → Apple ID → Subscriptions → Eight Sleep/Autopilot | Refunds via Apple; subscriptions are non-refundable by Eight Sleep |
| Google Play (Android) | Google Play | Cancel in Google Play Store → Profile → Payments & subscriptions → Subscriptions | Refunds via Google Play; Eight Sleep cannot cancel for you |
| Web (Direct purchase) | Eight Sleep (web) | Email Eight Sleep support with order/account details to request cancellation | Hardware refunds possible under 30-night trial; subscriptions generally non-refundable unless specified |
When to contact support
Contact Eight Sleep support for web purchase cancellations, returns, warranty claims, or data deletion requests.
For store-managed subscriptions or refunds, contact Apple or Google Play first for the fastest resolution on billing disputes.
After cancelling
Support links
Official Singapore site (product, trial and support): Eight Sleep Singapore.
Official App Store listing (iOS subscription and app info): Eight Sleep on the App Store (SG).
What to monitor after cancellation
- Check your bank or card statement to confirm future charges stop after the current billing period.
- Retain confirmation emails and any return shipping tracking until refunds are processed.
Address
Corporate address
Eight Sleep, Inc., 915 Broadway, New York, NY 10010, USA.
Local presence note
No specific Singapore return address for cancellations was provided in the verified data; use the Singapore site support channels for local instructions.