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Cancellation service #1 in Singapore
Cancellation Roman: Easy Method
What is Roman
Overview
Roman is presented in Singapore as a telehealth service focused on men’s health, offering online consultations and prescription services for conditions such as erectile dysfunction and hair loss.
How the service is delivered
Care is delivered remotely via an online platform that connects patients with certified medical professionals and arranges treatment plans or prescriptions where appropriate.
Scope and limitations
Service features, availability and channels (web, app, pharmacy fulfilment) may vary by market and product offering. Always confirm the exact service you subscribed to before taking cancellation steps.
How to cancel Roman
Cancel via the website
- Log in to your Roman account on the official site and find the account or subscription settings area.
- Follow the on-screen option to pause or cancel the subscription; confirm cancellation and retain any confirmation email or reference number.
Cancel via app stores or third parties
- If you subscribed through the Apple App Store, cancel the subscription through your Apple ID subscriptions. See the app listing for details: Apple App Store listing.
- If you signed up through a third-party partner, contact that partner directly for cancellation instructions and proof of cancellation.
Contacting support for manual cancellation
- If you cannot cancel online, contact Roman’s customer support with your account details and request written confirmation of cancellation.
- For mailed or written requests, use the company address provided at the end of this guide.
What happens when you cancel
Access to services
After cancellation, you may retain access to any paid benefits until the end of the current billing period, depending on how billing is handled.
Prescription and ongoing care
Ongoing prescriptions or scheduled deliveries might stop after cancellation. Confirm with support if you have active prescriptions or recurring medications.
Account data and records
Medical records and account information are typically retained for a period required by law and internal policies. Ask support how to request deletion or export of your data.
Will I get a refund?
General refund approach
Refunds depend on the billing arrangement, the time since the last charge, and the provider’s policy. There is no single universal refund rule for all purchases.
Common exceptions and conditions
- Partial refunds may be considered for unused future services, depending on terms of service.
- Charges made through app stores (Apple) are typically handled by the store; contact the store if the purchase was via App Store.
- Refunds for medications already dispensed or delivered are often restricted for safety and regulatory reasons.
How to request a refund
Contact customer support, provide order and account details, and request written confirmation of any refund decision.
Roman plans and pricing
Where to check pricing
Public, up-to-date pricing and plan details should be confirmed on Roman’s official website or shop pages before subscribing.
Do not rely on third-party summaries for current Singapore pricing information.
Note about public pricing availability
There is no verified, current SGD pricing publicly listed for a Singapore Roman subscription in the sources available to this guide.
For official product pages and shop details, check: Roman shop (official).
Your consumer rights in Singapore
Right to clear information
You are entitled to clear pre-contract information about the services, fees, billing cycles and cancellation procedures prior to purchase.
Right to cancellation and refunds
For online purchases, consumer protections under Singapore law may apply; however, specific refund and cooling-off rights depend on the type of service and whether a contract was signed.
Filing complaints and escalation
If you cannot resolve an issue with the provider, you may escalate to relevant consumer authorities or seek independent advice on consumer protection options available in Singapore.
Customer experiences
Positive feedback themes
Customers often praise telehealth for convenience, speed of access to consultations, and discreet service delivery for sensitive men’s health issues.
Negative feedback themes
Common complaints for telehealth services include confusion about billing cycles, difficulty reaching support for cancellations, and uncertainty about prescription delivery after cancellation.
Balanced takeaway
Experiences vary by user and by how a subscription was purchased (direct vs app store). Keep clear records and verify cancellation steps upfront to reduce friction.
Documentation checklist
Account and subscription records
- Account username or email used to sign up.
- Subscription ID, order number or invoice references.
Communication and proof
- Screenshots of cancellation attempts and confirmation messages.
- Any emails or chat transcripts with customer support.
Payment evidence
- Payment receipts, bank or card statements showing charges.
- If billed via an app store, a copy of the app store receipt.
Common mistakes
Canceling the wrong service
Users sometimes cancel a related product or an associated app instead of the medical subscription itself. Always verify the exact subscription name and provider before cancelling.
Assuming cancellation is immediate
Many expect immediate termination; instead, some services allow access until the end of the billing period. Check confirmation messages to verify effective cancellation date.
Not saving confirmation
Failing to keep confirmation emails or screenshots can make disputes with billing or support more difficult. Always save proof of cancellation and any reference numbers.
Comparative recap
Quick comparison context
The table below summarizes common points to check before and after cancelling a telehealth subscription like Roman.
How to read the table
Use the table to compare access, billing and follow-up actions you should expect. Confirm specifics with the official provider.
| Feature | Roman (typical) | Common alternative telehealth | Details |
|---|---|---|---|
| Access to clinicians | Online consultations and prescriptions where clinically appropriate. | Similar online consultations; may have clinic follow-ups. | Varies - check provider |
| Billing method | Direct billing or via app stores/partners depending on signup route. | Direct billing, subscription or pay-per-visit models. | Varies - check provider |
| Refunds | Subject to provider policy and whether medication was dispensed. | Policies vary; many restrict refunds for dispensed medications. | Varies - check provider |
| Data retention | Medical records retained per policy and regulations; export/deletion on request. | Similar regulatory retention; request options available. | Varies - check provider |
After cancelling
Confirm and monitor
Keep your cancellation confirmation and monitor your bank or card statements for any further charges. Contact support immediately if unexpected charges appear.
Follow-up actions
Request any medical record exports you need or ask how prescriptions already issued will be handled after cancellation.
Helpful official links
For official product and shop information, see the provider shop page: Roman shop (official).
If your subscription was linked to an Apple App Store purchase, review the app listing: Apple App Store listing.
Address
Company address (Singapore)
80 Genting Lane #02‑08, Ruby Industrial Complex (Genting Block), Singapore 349565
Contact advice
Include your account email, subscription/order number and a clear request when contacting by mail. Retain a copy of any sent correspondence.
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.