Cancellation Sleep Cycle: Easy Method

What is Sleep Cycle

Overview

Sleep Cycle is a smartphone app that tracks and analyses sleep using device sensors. It offers features such as a smart alarm, sleep insights, and snore/cough detection.

Primary use

Users typically run the app overnight to collect sleep data and review trends in the morning. Premium features unlock deeper analysis and additional tools.

How to cancel Sleep Cycle

Cancel via App Store (iOS)

• Go to iOS Settings → tap your name → Subscriptions → Sleep Cycle → Cancel Subscription.
• Note: Deleting the app does NOT cancel the subscription; you must cancel via Apple’s subscription settings.

Cancel via Google Play, Web, and Huawei

• Google Play (Android): Open Google Play → Menu → Payments & subscriptions → Subscriptions → Sleep Cycle → Cancel Subscription.
• Web (direct): Log in at app.sleepcycle.com/account and cancel via your account interface. For web refunds or changes, email [email protected] with your FastSpring receipt.
• Huawei AppGallery: Go to Settings → Account center → Payment and purchases → Subscriptions → select Sleep Cycle → Cancel, or via AppGallery Me → Account center → Payment and purchases → cancel.
• Important: Sleep Cycle cannot cancel platform-managed subscriptions on your behalf.

What happens when you cancel

Access after cancellation

After cancelling, you typically retain Premium access until the end of the paid period. Automatic renewals stop at the next billing date.

Data and account

Your account and collected sleep data usually remain available unless you delete the account. Cancelling does not automatically delete stored data.

Will I get a refund?

Platform-specific refund rules

• App Store (iOS): Refunds are handled by Apple only. Use the "Report a Problem" link in your Apple receipt to request a refund; Sleep Cycle cannot influence the outcome.
• Google Play (Android): If within 48 hours, request a refund via Google Play Order History → Request a refund or Report a problem. If denied, contact Sleep Cycle with a screenshot of the receipt showing the GPA number.
• Web (direct): Cancel via your account, then email [email protected] with your FastSpring receipt and the email used to purchase to request a refund.
• Huawei AppGallery: Sleep Cycle cannot cancel or process refunds for Huawei purchases; follow Huawei’s purchase/subscription support processes.

Key exceptions and tips

• Deleting the app does not equate to cancelling or refunding a subscription.
• No automatic 14-day cooling-off for digital subscriptions is guaranteed; refunds depend on platform rules or Sleep Cycle’s review for web purchases.

Sleep Cycle plans and pricing

Pricing table

Notes on pricing

The listed prices are in-app purchase price points visible in the Singapore App Store. Specific durations (monthly, annual, promotional) are not always shown per item.

Typical price points

Common observed prices include around S$14.98, S$39.98, and S$58.98; promotional and regional variations may exist.

Your consumer rights in Singapore

Cooling-off and refund context

Sleep Cycle does not explicitly state a 14-day cooling-off period for digital subscriptions. Digital subscription refunds are usually governed by the App Store, Google Play, or Sleep Cycle’s web policy.

If you disagree with the outcome

• For web purchases: cancel and formally request a refund via [email protected] with your FastSpring receipt.
• If unresolved, consider contacting the Consumers Association of Singapore (CASE) for guidance or mediation.

Customer experiences

Positive feedback

• Longtime users praise detailed sleep insights, trends, smart alarm, and snore/cough detection features. See an overview at Postclic.
• Some users report real health benefits, such as discovering snoring issues that led to medical attention; examples collected at JustUseApp.

Negative feedback

• Complaints include inaccurate sleep tracking, app crashes or failures overnight, and poor customer service.
• Many users report unexpected charges or difficulty cancelling; general reviews and complaints are aggregated on Trustpilot and other review sites like Grand-Screen.

Documentation checklist

Essential purchase documents

• Platform receipt or order confirmation (Apple receipt, Google Play order, FastSpring receipt, or Huawei receipt).
• Screenshot of the receipt showing order ID (GPA number for Google Play) where applicable.

Support and proof

• Account email used to purchase.
• Short note describing the reason for refund request and dates of attempted cancellations.

Common mistakes

Assuming deletion cancels subscription

Many users delete the app and expect subscriptions to stop. This does not cancel platform-managed subscriptions and can lead to unexpected renewals.

Mistaking platform policies for vendor policies

Users sometimes contact Sleep Cycle for refunds that must be handled by Apple, Google, Huawei, or FastSpring. Check the correct platform first to avoid delays.

Comparative recap

Quick comparison table

Recommendation

Always cancel through the platform that processed your payment. Keep receipts and screenshots to speed up any refund request.

After cancelling

Immediate next steps

• Confirm cancellation in the platform’s subscription settings and keep a screenshot.
• Note the subscription end date so you know when Premium access will cease.

Where to get more help

For step-by-step cancellation guidance, see the Postclic article: Postclic: How to cancel Sleep Cycle.

To review user reports and experiences, see listings on JustUseApp, Trustpilot, and Grand-Screen reviews.

If you use iOS and want the app page in the Singapore App Store, see: Sleep Cycle on the App Store (SG).

Address

Company headquarters

500 Yale Ave N, Seattle, Washington, 98109 US

Support contact

For web-purchase inquiries and FastSpring receipts contact: [email protected]