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Cancellation service #1 in Singapore
Estrid is a subscription-based brand offering razors, blades and related shaving products aimed primarily at women. It operates online and ships to customers from its distribution channels.
Subscriptions typically include a razor handle and recurring blade deliveries, plus optional skincare items. Product and subscription details are managed through your Estrid account.
Cancellation stops future scheduled deliveries. Any shipment already dispatched before cancellation will normally still be delivered to you.
Make sure to cancel before the next billing/dispatch date if you want to avoid the upcoming shipment.
Your account remains accessible for order history and receipts unless you request account deletion. Estrid retains order and contact details to process refunds or support requests.
Contact customer support if you need account-level changes beyond a subscription pause or cancellation.
Refund eligibility depends on timing, how the purchase was made, and Estrid’s terms. Some support guidance and reports reference a 30-day money-back window for notifications made shortly after dispatch.
For definitive answers about refunds on your order, contact Estrid support or check your order terms on the official site: Estrid official site.
Shipments already dispatched are usually not stopped by cancellation; refunds for delivered goods depend on Estrid’s returns policy and product condition.
If a refund is requested, include order number and account email to speed processing. If billed via an app store, refunds may need to be handled through Apple or Google.
Estrid publishes current plans and pricing on its official website. Always check estrid.com for the latest offers and country availability.
No Singapore-specific prices were found in the available sources; listed prices on Estrid are typically shown in EUR/GBP depending on region.
Because local pricing and shipping vary, verify currency and shipping options before subscribing. Use the official site to confirm what is offered to Singapore customers.
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act (CPFTA) against unfair practices such as misrepresentation and defective goods. These protections apply to many online purchases.
The CPFTA does not generally create a universal cooling-off right for all distance sales, but it does give remedies for misrepresentation and defective products.
If you suspect a breach (e.g., defective product or unfair conduct), keep order records and contact the seller first to request repair, replacement or refund.
If unresolved, you may seek advice or mediation through local consumer channels and consider formal complaints under Singapore consumer protection frameworks.
Many reviewers praise Estrid for product quality and a smooth shaving experience.
Customer service responsiveness for order changes (such as address corrections) has been highlighted positively by some users.
Common complaints include delayed or missing orders and slow or unresponsive support in some cases.
Some users report unexpected subscription charges or difficulty obtaining cancellations or refunds; there are also isolated reports of skin irritation or design issues.
For public reviews, see: Estrid on Trustpilot.
Waiting until after the next billed dispatch date can result in an additional shipment and charge. Cancel before the scheduled renewal to avoid that charge.
Check the subscription schedule in your account so you know the exact cut-off.
Not saving order numbers, receipts or support emails slows down cancellation and refund processing. Always keep confirmation emails until the issue is fully resolved.
If you were billed through Apple/Google, trying to cancel only on the Estrid site can leave the app-store billing active; cancel through the store if applicable.
| Feature | Details | Notes |
|---|---|---|
| Cancel via website | Immediate | Manage Subscriptions → select subscription → Cancel/Pause. See Estrid Help. |
| Cancel via email | Varies | Send request to [email protected] with order number and account email. |
| App store billing | Varies | Cancel through Apple ID or Google Play account settings; app-store refunds follow store rules. |
| Refund window (reported) | 30 days | Some guidance references a 30-day money-back notification period; confirm with Estrid support. |
| Delivery after cancel | N/A | Shipments already dispatched will usually still arrive even after cancellation. |
This table summarizes reported behaviors from Estrid support guidance and third-party summaries. Always verify your specific order status and rights with Estrid directly.
Watch your email for cancellation confirmation and any final order/shipment notifications. Keep bank or card statements to confirm any refunds or charges.
If you do not receive confirmation, follow up with Estrid support providing your order number and account email.
Official subscription help: Estrid Help - Subscriptions.
General cancellation walkthrough: Postclic - Cancel Estrid.
Company site: estrid.com. Customer reviews: Estrid on Trustpilot.
Estrid (listed contact) - 124 City Road, London, EC1V 2NX, United Kingdom.
Customer support email: [email protected]. For app-store billed subscriptions, manage billing through your Apple or Google account.
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.