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Cancel HEARTIFY
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I hereby notify you of my decision to terminate the contract relating to the Heartify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Heartify: Easy Method
What is Heartify
Overview
Heartify is a subscription-based health and wellness service that offers personalised heart-health coaching, meal plans and fitness guidance through a mobile app and web access.
The service tracks progress and unlocks premium features for paying subscribers.
Main features
Core functions include heart-health coaching, measurement tools, and personalized plans accessible in premium tiers.
Subscriptions enable full feature access; free features are limited compared with paid plans.
How to cancel Heartify
On iOS (App Store)
- Open the App Store on your iPhone or iPad.
- Tap your profile avatar at the top right.
- Tap Subscriptions, select Heartify, then tap "Cancel Subscription" or "Cancel Trial".
Apple manages iOS subscriptions and refunds; Heartify cannot cancel App Store subscriptions for you.
On Google Play
- Open the Google Play Store and go to Subscriptions in your account menu.
- Select the Heartify subscription and follow the prompts to cancel.
- Heartify developers cannot cancel Google Play subscriptions on your behalf.
Exact Play Store menus vary by Android version; use the Play Store's subscriptions interface to confirm cancellation.
On the Web
- Sign in to your Heartify account on the Heartify web portal.
- Open Account Settings, go to the Billing tab, and tap "Cancel subscription".
- Deleting your account typically also cancels any active subscription.
If you cannot find the web cancellation controls, gather evidence (receipts, screenshots) before contacting support or your payment provider.
What happens when you cancel
Access after cancellation
When you cancel, you usually retain access to paid features until the end of the current billing period.
No immediate loss of access is typical unless the platform enforces an immediate end.
Renewals and billing
Cancellations stop future auto-renewals; you are not billed again if cancellation succeeds before the next cycle.
Keep confirmation of cancellation to prove you stopped auto-renewal.
Data and account retention
Canceling a subscription does not necessarily delete your account or personal data.
If you wish to remove data, follow account deletion procedures or contact support for data-removal options.
Will I get a refund?
iOS (App Store) refunds
Apple controls refunds for App Store purchases. Heartify cannot issue App Store refunds directly.
If you want a refund for an iOS charge, request it through Apple's report-a-problem process or App Store support.
Web purchases (Stripe or PayPal)
Heartify states web refunds are available within 24 hours after a trial or subscription has begun in limited cases.
After 24 hours, refunds for web payments via Stripe or PayPal are not usually provided per Heartify's published policy.
Exceptions and EU consumer rights
- EU consumers may have a 14-day withdrawal right for digital content unless they consented to immediate performance and lost that right.
- Other jurisdictions, such as Singapore, do not receive an automatic cooling-off period for digital subscriptions under Heartify's stated terms.
- For Heartify's refund details see the official help page: Heartify refund & support.
Heartify plans and pricing
Pricing overview
The following prices are drawn from the Singapore App Store listing and reflect available subscription tiers.
Durations are inferred where Heartify lists weekly, monthly and annual options.
| Plan | Price | Period | Features |
|---|---|---|---|
| Heartify 1‑Week Premium | S$9.98 | Weekly | Full feature access via renewable iTunes subscription |
| Heartify Premium 1 Week | S$7.48 | Weekly | Full feature access (alternate weekly pricing) |
| Heartify Premium | S$14.48 | Monthly (assumed) | Unlock premium features (likely monthly plan) |
| Heartify Premium | S$29.98 | Monthly (or possibly other monthly variant) | Unlock premium features (alternative monthly pricing) |
| Heartify Premium | S$42.98 | Annual (assumed) | Unlock premium features (annual variant) |
| Heartify Premium | S$56.98 | Annual (assumed) | Unlock premium features (annual variant) |
| Heartify Premium | S$100.98 | Annual (assumed) | Unlock premium features (annual variant) |
| Heartify Premium | S$114.98 | Annual (assumed) | Unlock premium features (annual variant) |
| Heartify Premium | S$118.98 | Annual (assumed) | Unlock premium features (annual variant) |
Your consumer rights in Singapore
Applicable law
In Singapore, the Consumer Protection (Fair Trading) Act and e-commerce rules apply to consumer transactions.
There is no mandatory statutory cooling-off period for digital content unless the seller expressly offers one.
Practical recovery options
- Request refunds through the platform (Apple for iOS; Stripe/PayPal for web payments where applicable).
- Dispute unauthorised charges through your bank or card provider if cancellations fail or charges continue.
- If you suspect misleading conduct, you may contact consumer authorities or seek legal advice about fair trading breaches.
Heartify's stated policies
Heartify publishes a 24‑hour window for web refunds and directs iOS refund requests to Apple.
Users in Singapore should retain evidence when exercising dispute rights with payment providers.
Customer experiences
Positive reports
- Some users report prompt, helpful customer support and successful refunds in individual cases.
- Other users describe the app as useful and feature-rich when used as intended.
Common complaints
- Reports of unexpected recurring charges and difficulty cancelling in some cases.
- Claims of unclear billing, cancellation errors, or slow responses to support requests.
- Some users described features as misleading or inconsistent with advertised capabilities.
See user reviews for examples: Trustpilot - Heartify / Heartbit reviews.
Documentation checklist
What to collect before you cancel
- Payment receipts or App Store / Google Play transaction records.
- Screenshots of subscription screens, billing entries and any cancellation errors.
- Confirmation emails, dates and times of transactions and cancellations.
Where to keep records
- Save copies in email folders or a secure cloud folder for easy retrieval.
- Keep bank or card statements showing the charged amounts and merchant name.
Common mistakes
Cancelling in the wrong place
Many users try to cancel from the app but the subscription is billed through the App Store or Google Play.
If you cancel in-app without stopping the platform subscription, charges can continue.
Failing to gather evidence
Not saving receipts, screenshots, or confirmation messages makes disputes harder to resolve.
Always capture the cancellation confirmation screen and any error messages for later use.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund process | Notes on difficulty |
|---|---|---|---|
| App Store (iOS) | Cancel via App Store → Avatar → Subscriptions → select Heartify → Cancel | Request refunds from Apple; Heartify cannot refund App Store charges | Typically straightforward but relies on Apple support for refunds |
| Google Play | Cancel via Google Play Store subscriptions interface | Refunds handled by Google Play policies; developer cannot force refunds | Varies by device; must use Play Store subscription settings |
| Web | Log into your Heartify account → Account Settings → Billing → Cancel | Heartify offers a 24‑hour window for refunds on web payments in limited cases | Refunds after 24 hours are generally not provided per Heartify policy |
After cancelling
Confirm cancellation and monitor billing
Save any cancellation confirmation and monitor your bank or card statements for further charges.
If a renewal charge appears, use your saved evidence when disputing the charge.
Support and refund links
- Heartify refund & support page: heartify.io - refunds & help
- App Store listing (Singapore): Heartify on the App Store (SG)
- Paywall and pricing reference: Adapty - Heartify paywall library
Address
Company address
500 Yale Ave N, Seattle, Washington, 98109 US.
Support contact note
If you need formal correspondence about billing or data, use the company address above and include your documentation.