Cancellation Heartify: Easy Method

What is Heartify

Overview

Heartify is a subscription-based health and wellness service that offers personalised heart-health coaching, meal plans and fitness guidance through a mobile app and web access.

The service tracks progress and unlocks premium features for paying subscribers.

Main features

Core functions include heart-health coaching, measurement tools, and personalized plans accessible in premium tiers.

Subscriptions enable full feature access; free features are limited compared with paid plans.

How to cancel Heartify

On iOS (App Store)

• Open the App Store on your iPhone or iPad.
• Tap your profile avatar at the top right.
• Tap Subscriptions, select Heartify, then tap "Cancel Subscription" or "Cancel Trial".

Apple manages iOS subscriptions and refunds; Heartify cannot cancel App Store subscriptions for you.

On Google Play

• Open the Google Play Store and go to Subscriptions in your account menu.
• Select the Heartify subscription and follow the prompts to cancel.
• Heartify developers cannot cancel Google Play subscriptions on your behalf.

Exact Play Store menus vary by Android version; use the Play Store's subscriptions interface to confirm cancellation.

On the Web

• Sign in to your Heartify account on the Heartify web portal.
• Open Account Settings, go to the Billing tab, and tap "Cancel subscription".
• Deleting your account typically also cancels any active subscription.

If you cannot find the web cancellation controls, gather evidence (receipts, screenshots) before contacting support or your payment provider.

What happens when you cancel

Access after cancellation

When you cancel, you usually retain access to paid features until the end of the current billing period.

No immediate loss of access is typical unless the platform enforces an immediate end.

Renewals and billing

Cancellations stop future auto-renewals; you are not billed again if cancellation succeeds before the next cycle.

Keep confirmation of cancellation to prove you stopped auto-renewal.

Data and account retention

Canceling a subscription does not necessarily delete your account or personal data.

If you wish to remove data, follow account deletion procedures or contact support for data-removal options.

Will I get a refund?

iOS (App Store) refunds

Apple controls refunds for App Store purchases. Heartify cannot issue App Store refunds directly.

If you want a refund for an iOS charge, request it through Apple's report-a-problem process or App Store support.

Web purchases (Stripe or PayPal)

Heartify states web refunds are available within 24 hours after a trial or subscription has begun in limited cases.

After 24 hours, refunds for web payments via Stripe or PayPal are not usually provided per Heartify's published policy.

Exceptions and EU consumer rights

• EU consumers may have a 14-day withdrawal right for digital content unless they consented to immediate performance and lost that right.
• Other jurisdictions, such as Singapore, do not receive an automatic cooling-off period for digital subscriptions under Heartify's stated terms.
• For Heartify's refund details see the official help page: Heartify refund & support.

Heartify plans and pricing

Pricing overview

The following prices are drawn from the Singapore App Store listing and reflect available subscription tiers.

Durations are inferred where Heartify lists weekly, monthly and annual options.

Your consumer rights in Singapore

Applicable law

In Singapore, the Consumer Protection (Fair Trading) Act and e-commerce rules apply to consumer transactions.

There is no mandatory statutory cooling-off period for digital content unless the seller expressly offers one.

Practical recovery options

• Request refunds through the platform (Apple for iOS; Stripe/PayPal for web payments where applicable).
• Dispute unauthorised charges through your bank or card provider if cancellations fail or charges continue.
• If you suspect misleading conduct, you may contact consumer authorities or seek legal advice about fair trading breaches.

Heartify's stated policies

Heartify publishes a 24‑hour window for web refunds and directs iOS refund requests to Apple.

Users in Singapore should retain evidence when exercising dispute rights with payment providers.

Customer experiences

Positive reports

• Some users report prompt, helpful customer support and successful refunds in individual cases.
• Other users describe the app as useful and feature-rich when used as intended.

Common complaints

• Reports of unexpected recurring charges and difficulty cancelling in some cases.
• Claims of unclear billing, cancellation errors, or slow responses to support requests.
• Some users described features as misleading or inconsistent with advertised capabilities.

See user reviews for examples: Trustpilot - Heartify / Heartbit reviews.

Documentation checklist

What to collect before you cancel

• Payment receipts or App Store / Google Play transaction records.
• Screenshots of subscription screens, billing entries and any cancellation errors.
• Confirmation emails, dates and times of transactions and cancellations.

Where to keep records

• Save copies in email folders or a secure cloud folder for easy retrieval.
• Keep bank or card statements showing the charged amounts and merchant name.

Common mistakes

Cancelling in the wrong place

Many users try to cancel from the app but the subscription is billed through the App Store or Google Play.

If you cancel in-app without stopping the platform subscription, charges can continue.

Failing to gather evidence

Not saving receipts, screenshots, or confirmation messages makes disputes harder to resolve.

Always capture the cancellation confirmation screen and any error messages for later use.

Comparative recap

Quick platform comparison

After cancelling

Confirm cancellation and monitor billing

Save any cancellation confirmation and monitor your bank or card statements for further charges.

If a renewal charge appears, use your saved evidence when disputing the charge.

Support and refund links

• Heartify refund & support page: heartify.io - refunds & help
• App Store listing (Singapore): Heartify on the App Store (SG)
• Paywall and pricing reference: Adapty - Heartify paywall library

Address

Company address

500 Yale Ave N, Seattle, Washington, 98109 US.

Support contact note

If you need formal correspondence about billing or data, use the company address above and include your documentation.