Cancellation Heartify: Easy Method

What is Heartify

Overview

Heartify is a subscription-based health and wellness app that offers heart-rate monitoring, HRV and stress estimates, personalised insights, and coaching content.

The service delivers data and recommendations through mobile apps and a web account, and many features require an active paid subscription to access.

How it works briefly

Heartify collects heart-rate and related metrics from your phone camera or wearable sensors and presents summaries and suggested actions in the app.

Subscriptions unlock continuous features; billing and subscription management are handled through the platform where you purchased the subscription.

How to cancel Heartify

Cancel on iOS (App Store)

• Open the App Store app on your iPhone or iPad.
• Tap your avatar → Subscriptions → select Heartify → tap "Cancel Subscription" or "Cancel Trial".
• You cannot cancel from inside the Heartify app; you must manage renewals via your Apple ID at least 24 hours before the period ends.

Cancel on Google Play and request refund

• Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Heartify → "Cancel Subscription".
• After cancelling, go to Order History in Google Play to request a refund using the "Refund" option.

Cancel on the web

• Sign in to your Heartify account on the web (use your account login), go to Settings → Billing → tap "Cancel subscription".
• Deleting your Heartify account from the web also cancels any active subscription linked to that account.

What happens when you cancel

Access after cancellation

Cancelling stops future renewals but normally allows access until the current paid period ends.

Any active paid period usually remains usable until its expiry date; features linked to the subscription will then be restricted.

Data and account effects

Cancellation does not automatically delete your Heartify account or stored measurements unless you choose account deletion.

Deleting your account from the web will cancel the subscription and remove your account data per Heartify’s policies.

Timing and renewal rules

Renewals must be managed directly with the store and should be cancelled at least 24 hours before the next billing period to avoid renewal.

During an active billing period you cannot retroactively cancel to receive a prorated refund in most cases.

Will I get a refund?

iOS / App Store purchases

Apple handles refunds for purchases made through the App Store; Heartify cannot directly issue refunds for App Store transactions.

Apple generally treats delivered digital content as accepted and may not grant refunds in many cases.

Web purchases (Stripe / PayPal)

• Web purchases may be refundable only within 24 hours of starting a trial or subscription if you request via your payment provider.
• After 24 hours from billing, Heartify’s policy states fees are non-refundable for web purchases.

EU consumer rights and exceptions

EU users have a 14-day withdrawal right for digital content only if performance has not begun.

Heartify requests express consent to start service immediately and an acknowledgment that this will waive the 14-day withdrawal right once content is delivered.

Heartify plans and pricing

Pricing availability

No specific public pricing plans were available in the verified sources at the time of this guide.

If you need exact plan costs, contact Heartify support via your purchase platform or your account billing page.

Simple pricing table

Your consumer rights in South Africa

General protections

South African consumers are protected by the Consumer Protection Act (CPA) against misleading, deceptive or unfair business practices.

If advertising promises are unfulfilled or billing is deceptive, the CPA may provide remedies including refunds or cancellation in specific circumstances.

Where to escalate

• Consider lodging a complaint with the National Consumer Commission if you suspect unlawful or misleading conduct.
• Contact your card issuer or payment provider to request a chargeback for unauthorised or incorrect billing.

Practical advice

Keep receipts, screenshots of subscription pages, and communications with Heartify or the store to support any complaint.

Act promptly: time limits (for refunds or disputes) can be short, especially for web refunds limited to 24 hours per Heartify’s stated policy.

Customer experiences

Positive feedback

Some users report accurate heart-rate measurements and useful health-insight data along with a user-friendly app design.

There are occasional positive remarks about helpful customer service responsiveness in reviews.

Negative feedback

Many complaints relate to unexpected or hard-to-cancel billing, including users saying they were charged after deleting the app.

Other critiques include inconsistent or inaccurate readings (especially HRV/stress) and concerns about over-promising features such as blood-pressure monitoring.

Sources of reviews

• See aggregated user reviews: Appshunter reviews.
• See user feedback and ratings: Trustpilot and AppsRankings.

Documentation checklist

What to gather before you cancel

• Order receipt, purchase confirmation email or App Store/Google Play subscription screenshot.
• Payment method statement or bank transaction showing the charge.
• Screenshots of your active subscription page in the App Store, Google Play, or Heartify web account.

What to keep for disputes

• All support correspondence with Heartify or the store (dates, ticket numbers, copies of messages).
• If requesting a refund, keep a copy of your refund request and any confirmation from the payment provider.

Common mistakes

Deleting the app instead of cancelling

Example: Many users mistakenly delete the Heartify app but do not cancel the subscription in Apple/Google settings, so billing continues.

Always cancel the subscription through the store where you purchased it, not by uninstalling the app alone.

Assuming Heartify can refund App Store charges

Example: Users sometimes expect Heartify to refund App Store purchases; Apple controls those refunds and Heartify cannot directly issue them.

If you bought via Apple, submit a refund request to Apple; do not rely solely on contacting Heartify.

Missing refund windows

Example: Web refunds are only available within 24 hours per Heartify’s stated terms; waiting longer usually removes refund eligibility.

Act quickly and keep proof of when a subscription or trial started if you plan to request a refund.

Comparative recap

At-a-glance cancellation options

Key differences

After cancelling

What to check immediately

Confirm the cancellation in the store or your Heartify web account and keep a screenshot or confirmation email as proof.

Verify that no further renewal charges appear on your card or payment method after the current period expires.

Where to go for help

• If you need user feedback or to check common issues, see reviews on Appshunter.
• For user complaints and experiences, consult Trustpilot and AppsRankings.
• If billing appears unauthorised, contact your bank or card issuer to discuss a chargeback or dispute.

Address

Registered office

Heartify LLC

50 Milk St, 18th Floor, Boston, MA, United States

Notes on contacting

No separate postal cancellation address is published in the verified sources; use the in-app or web billing controls or the payment platform for cancellations.

Keep records of any correspondence or confirmation when you cancel or request refunds.