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Cancellation Lovi: Easy Method
What is Lovi
Service overview
Lovi is a subscription-based skincare service that offers personalized routines, guided video tutorials, and product-scan features to help users improve their skincare habits.
The service is available via the Lovi website and mobile apps (iOS App Store and Android Google Play). Subscriptions renew automatically unless cancelled through the purchase platform or account settings.
Who provides support
Customer support and refund requests for website purchases are handled by Lovi’s care team ([email protected]).
Platform purchases (Apple, Google) are subject to the respective store’s billing and refund processes rather than direct developer refunds.
How to cancel Lovi
Cancel if purchased via App Store (iOS)
- On your iPhone open Settings → tap your Apple ID → Subscriptions.
- Select Lovi → tap Cancel Subscription. Lovi cannot cancel App Store subscriptions on your behalf.
- For the App Store listing see Lovi on the App Store.
Cancel if purchased via Google Play (Android)
- Open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions.
- Choose Lovi → tap Cancel and follow the prompts to stop renewal.
- For a step-by-step guide referenced externally, see the Postclic cancellation summary linked below.
Cancel if purchased via Lovi website
- Open the Lovi app or the receipt email and use the Subscription Management page or link to cancel.
- Alternatively, email [email protected] to request cancellation or assistance.
- See Lovi’s money-back and FAQ pages for related policies: Lovi money-back, Lovi FAQ.
What happens when you cancel
Access after cancellation
When you cancel, you typically keep access to premium features until the end of the current billing period.
Access does not usually end immediately unless specified by the platform or plan terms.
Auto-renewal and billing
Cancellation stops future automatic renewals; you will not be charged at the next renewal if cancellation succeeded.
If you are charged after cancelling, keep proof (receipts, screenshots) and contact the platform or [email protected] as appropriate.
Data and account retention
Your account data and preferences may be retained per Lovi’s terms; contact support to request data deletion if needed.
Always check the app’s privacy or account settings for specific retention and export options.
Will I get a refund?
Website purchases (lovi.care)
Website purchases may be eligible for a refund if you contact [email protected] within 30 days of purchase and Lovi approves the request.
Approved refunds are processed to the original payment method within approximately 14 days.
App Store and Google Play purchases
App Store purchases: refunds are handled exclusively by Apple. Use Apple’s report-a-problem process; Lovi cannot process these refunds.
Google Play purchases: refunds are handled by Google; request a refund via Google Play support.
Exceptions and non-refundable items
- Purchases that include downloadable workbooks (e.g., 7‑Day workbook), lifetime subscriptions, or gift cards are non-refundable.
- Refund eligibility and timelines may vary; always act within the stated 30-day window for web purchases.
Lovi plans and pricing
Overview of available plans
The following prices reflect Singapore App Store pricing as of February 2026. Prices may change with promotions or store updates.
Only plans and prices listed by Lovi are shown below.
| Plan | Price | = period | Features |
|---|---|---|---|
| Lovi Premium (1 week) | S$6.98 | Weekly | Full access to Premium features for 1 week |
| Lovi Premium (1 month) | S$19.98 | Monthly | Full access to Premium features for 1 month |
| Lovi Premium (1 year) | S$49.98 | Annual | Full access to Premium features for 1 year |
| Lovi Product Scan (1 month) | S$39.98 | Monthly | Access to product scanning feature for 1 month |
| Lovi Bundle (1 month) | S$59.98 | Monthly | Access to both Premium and Product Scan for 1 month |
| Hair Care Workbook | S$14.98 | One-time | Single downloadable workbook for hair care guidance |
Your consumer rights in Singapore
Expectations under local law
Singapore consumer protections expect transparent terms for cancellations and refunds for digital services.
Lovi’s 30-day refund window for web purchases and published cancellation paths align with fair practice expectations.
What you should keep and do
- Save proof of purchase: receipts, subscription IDs, account email and timestamps.
- Act within stated windows - especially the 30-day web refund period - to preserve your rights.
Platform-specific rules
For App Store or Google Play subscriptions, refunds and disputes are handled by Apple/Google, not by Lovi.
Use the platform’s support and dispute mechanisms for billing issues originating from those stores.
Customer experiences
Positive feedback
Some users report the guided video tutorials and personalised routines helped improve skincare habits and visible skin outcomes.
Others praise the product-scan features and helpful support for billing when issues were resolved.
Negative feedback
Some users describe confusing cancellation flows, including repeated confirmation screens before cancellation completed.
Complaints also include difficulty obtaining refunds for store purchases and negative experiences with perceived automated support replies.
Takeaway for prospective cancellers
- Follow the platform-specific cancellation steps carefully and save confirmation screenshots.
- If you need a refund for a web purchase, contact [email protected] promptly and keep documentation.
Documentation checklist
Essential items to save
- Receipt or order confirmation email (save the original).
- Subscription ID or plan name and the date/time of purchase.
Proof during cancellation
- Screenshots of subscription settings showing cancellation, renewal date, or charges.
- Any correspondence with support (emails, ticket numbers) and bank statement entries.
Common mistakes
Assuming Lovi can cancel platform subscriptions
A common error is expecting Lovi to cancel App Store or Google Play subscriptions for you. Platform subscriptions must be cancelled through the store.
Missing the refund window
Waiting beyond the 30-day window for web refunds or delaying platform refund requests can forfeit refund eligibility.
Not saving confirmation
Failing to save cancellation confirmation or receipts makes disputes harder to resolve. Always capture and store confirmation screenshots.
Comparative recap
Quick comparison table
| Purchase method | How to cancel | Who handles refunds |
|---|---|---|
| App Store (iOS) | Cancel via iPhone Settings → Apple ID → Subscriptions → Lovi → Cancel | Apple handles refunds; request via Apple’s report-a-problem system |
| Google Play (Android) | Cancel via Google Play Store app → Profile → Payments & subscriptions → Subscriptions → Lovi → Cancel | Google handles refunds; request via Google Play support |
| Website (lovi.care) | Cancel via Subscription Management in the app/receipt link or email [email protected] | Lovi may approve refunds if requested within 30 days; processed to original payment method (~14 days) |
After cancelling
Steps to take immediately
Save cancellation confirmations and monitor bank statements for any unexpected charges in the following billing cycle.
If charged in error, contact the platform (Apple/Google) or [email protected] with your documentation.
Helpful links and contacts
- Lovi money-back policy - details on web refunds and processing.
- Lovi FAQ - account and subscription FAQs.
- Postclic cancellation guide - independent step summary.
- Lovi on the App Store - app listing and platform info.
Address
Registered/contact address
1209 Orange Street, Wilmington, County of New Castle, DE 19801, USA
Support email
For cancellations and refund requests for website purchases contact: [email protected]
Similar cancellation services
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Lovi subscription purchased through the App Store, go to your iPhone Settings, tap your Apple ID, select Subscriptions, choose Lovi, and tap Cancel Subscription. Remember to keep proof of your cancellation.
If you purchased Lovi through the Google Play Store, open the Google Play Store app, go to Profile, then Payments & subscriptions, select Subscriptions, choose Lovi, and follow the prompts to cancel. Keep a record of your cancellation for reference.
After you cancel your Lovi subscription, you will retain access to premium features until the end of your current billing period. Ensure you keep proof of your cancellation.
You may be eligible for a refund if you contact [email protected] within 30 days of your purchase and your request is approved. Keep documentation of your cancellation request.
If you purchased a non-refundable item such as a workbook or a lifetime subscription, you cannot receive a refund upon cancellation. Always check your purchase details for specific terms.