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Cancel PEAK
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I hereby notify you of my decision to terminate the contract relating to the Peak service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Peak: Easy Method
What is Peak
Overview
Peak is a subscription-based app that offers brain-training games and personalised exercises designed to improve cognitive skills such as memory, attention, problem-solving and mental agility.
Service delivery
Peak is available on mobile platforms (iOS and Android) and via direct web accounts. Access to full features typically requires a paid Pro subscription.
How to cancel Peak
Cancel via App Store (iOS)
If you subscribed on an Apple device, Apple manages the subscription and billing. Peak cannot cancel App Store subscriptions for you.
- Open iPhone/iPad Settings → tap your name → Subscriptions → find “Peak - Brain Training” and disable Auto‑Renew at least 24 hours before the billing period ends.
Cancel via Google Play (Android)
If you subscribed through Google Play, Google controls billing and refunds. Peak cannot cancel Play subscriptions for you.
- Open Google Play Store → Menu → Subscriptions → select “Peak” → tap Cancel subscription to stop auto‑renewal.
Cancel via Web / Direct (Peak website)
If you subscribed directly with Peak on their website, you can cancel from your account or by contacting Peak support.
- Sign in to Peak website or app → Account & Settings → Subscription → turn off Auto‑Renewal.
- Or email Peak support (provide account details) to request cancellation.
What happens when you cancel
Access after cancellation
Cancelling a subscription typically stops future renewals but does not immediately remove access. You usually retain access until the end of the current paid period.
Account and data
Your account information and progress data generally remain associated with your account unless you request deletion. Check Peak’s account settings or contact support for deletion options.
Will I get a refund?
Refunds for App Store (iOS) purchases
Refunds for purchases made through Apple must be requested from Apple Support. Peak cannot process refunds for App Store transactions.
For more information about the app listing see the App Store page: Peak on the App Store (SG).
Refunds for Google Play and direct purchases
Google Play refunds must be requested from Google Play support; Peak cannot issue refunds for Play purchases.
For purchases made directly via Peak’s website, refunds are discretionary and handled case‑by‑case; you must contact support@peak.net with your account and purchase details.
Peak plans and pricing
Where to check prices
Pricing and plan details change periodically. Always check Peak’s official website or the app store listing for current plan names and costs.
No invented pricing here
This guide does not list prices. Verify current rates in the app or on Peak’s official pages before cancelling or requesting refunds.
Your consumer rights in Singapore
Cancelling and statutory rights
There is generally no automatic statutory 14‑day cooling‑off or refund period for digital subscriptions like Peak, unless local law specifically provides such a right.
Platform-dependent refunds and evidence
Refund eligibility depends on the platform used to purchase (Apple, Google, or direct). Those platforms make final refund decisions for their transactions.
Keep records such as receipts, subscription confirmations, and correspondence if you need to escalate or seek advice from consumer bodies in Singapore.
Customer experiences
Positive feedback
Many users praise Peak for engaging, varied brain‑training games, effective progress tracking, and an enjoyable interface suitable for daily mental exercise.
See an independent test and review here: GeniusMind review.
Common complaints
Frequent negative feedback includes intrusive ads, core features locked behind Pro subscriptions, technical glitches, unclear scoring, and customer service issues.
Aggregated user reviews and complaints can be found at: AppSupports reviews and JustUseApp reviews.
Documentation checklist
Essential documents to keep
- Subscription confirmation or receipt (email or store receipt).
- Account email and username used for the Peak subscription.
- Date of purchase and renewal dates.
Support correspondence
- Copies/screenshots of any chat or email exchanges with Peak or the platform (Apple/Google).
- Screenshots of subscription settings showing renewal status if needed for disputes.
Common mistakes
Canceling in the wrong place
A frequent error is cancelling in the wrong account or platform. If you subscribed on iOS, cancelling in the Peak app will not stop Apple billing.
Waiting until the last minute
Another mistake is leaving cancellation until too close to renewal. Many platforms require cancellation at least 24 hours before the period ends to avoid automatic renewal.
Comparative recap
Quick comparison
At-a-glance differences
| Platform | Details | Cancellation method | Refunds | Access after cancel |
|---|---|---|---|---|
| App Store (iOS) | - | Disable Auto‑Renew in iPhone/iPad Settings → Subscriptions. See: App Store listing | Request via Apple Support; Peak cannot issue refunds for App Store purchases. | Usually remains until end of paid period. |
| Google Play (Android) | - | Cancel in Google Play Store → Subscriptions → Peak. | Request via Google Play support; Peak cannot issue refunds for Play purchases. | Usually remains until end of paid period. |
| Web / Direct (Peak) | - | Turn off Auto‑Renew in Account & Settings or email Peak support with account details. | Handled case‑by‑case; contact support@peak.net (refunds discretionary). | Usually remains until end of paid period. |
After cancelling
What to check next
Confirm that auto‑renewal is turned off in the platform where you originally subscribed and keep the confirmation or screenshot of the cancelled subscription.
Where to get help
For iOS subscription details see the App Store page: Peak on the App Store (SG).
For general user feedback and common issues, review community reports: AppSupports and JustUseApp.
Address
Contact email
For direct cancellations or account help, contact Peak support via email: support@peak.net.
Singapore contact
If using Peak’s Singapore service (Peak hygiene/wellness service reference), the contact listed on their site is hello@peak.com.sg. Use your account details when emailing to request changes or cancellation.