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Cancel PROACTIV
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I hereby notify you of my decision to terminate the contract relating to the Proactiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Proactiv: Easy Method
What is Proactiv
Overview
Proactiv is a skin-care brand focused on treating and preventing acne using multi-step topical products. It is commonly sold direct-to-consumer and via app-based subscriptions.
How it is sold
Products are available as one-time purchases and as subscription deliveries through Proactiv’s member portal or app stores. Billing and customer service are handled centrally, not via a local Singapore office.
How to cancel Proactiv
Cancel via Web / Direct (member portal)
- Log in to your Proactiv member portal and go to Account Settings to cancel your subscription.
- Alternatively, contact Proactiv Customer Service by live chat or phone to request cancellation.
- Keep a screenshot or confirmation number of the cancellation for your records.
Cancel via mobile app stores
- If you subscribed through Apple App Store, cancel using Apple’s subscription management in iOS Settings; Proactiv cannot cancel App Store subscriptions for you.
- If you subscribed through Google Play, cancel via Google Play subscription settings; Proactiv does not provide a separate Android app cancellation flow.
- For Apple app subscriptions you can view the app page: Proactiv on the App Store.
What happens when you cancel
Account access and timing
After you cancel via the member portal or customer service, your Proactiv account remains accessible for 90 days.
Use that window to view order history, print receipts, or confirm cancellation confirmation.
Orders, shipments and billing
Orders that have already shipped may still be billed; cancelling after shipment does not prevent charges for that order or for remaining installment payments.
If you are on a plan with multiple installment charges, outstanding payments may still be processed even after cancellation.
Will I get a refund?
60-Day Clear Skin Promise
Proactiv offers a 60-day money-back guarantee (the "Clear Skin Promise") on purchases made directly from Proactiv, excluding shipping and handling.
Refunds are typically issued within 7 business days after the warehouse receives returned goods or immediately after verified tracking shows return delivery.
Exceptions and important conditions
- The 60-day refund policy applies only to purchases made directly from Proactiv, not third-party retailers.
- Proactiv’s policy does not state a separate statutory 14-day cooling-off period; rely on the 60-day guarantee stated by Proactiv.
Proactiv plans and pricing
Standard product pricing
The table below lists one-time retail prices (Singapore dollars) for common Proactiv products as available from a retail source in early 2026.
These are approximate ranges and not subscription prices.
Price source and note
Prices reflect listings from Ubuy Singapore and may change; no monthly or annual subscription prices were listed in that source.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Proactiv 3 Step Acne Treatment (30-day kit) | S$60.00 - 69.00 | One-time purchase | Benzoyl Peroxide Face Wash, Toner, Treatment |
| Proactiv Acne Cleanser | S$60.00 - 69.00 | One-time purchase | Daily benzoyl peroxide cleanser |
| Proactiv Repair Acne Spot Treatment & Serum | S$69.00 - 84.00 | One-time purchase | Spot treatment and repairing serum |
| Proactiv MD Exfoliating Face Wash | S$58.00 | One-time purchase | Gentle hydrating exfoliating cleanser |
| Proactiv Clean 3 Step Routine w/ Pimple Patches | S$68.00 | One-time purchase | 3-step routine including pimple patches |
| Proactiv Green Tea & Hyaluronic Acid Moisturizer (Dry Skin) | S$48.00 - 76.00 | One-time purchase | Hydrating moisturizer for dry skin |
Your consumer rights in Singapore
Escalation options
If you cannot resolve a dispute with Proactiv, Singapore consumers can escalate to CASE (Consumers Association of Singapore).
Tourists with related complaints may contact the Singapore Tourism Board (STB) for assistance.
Small Claims and legal limits
Claims up to S$20,000 can be brought to the Small Claims Tribunal (SCT); larger claims require higher courts or mediated settlement.
Keep documentation, cancellation confirmations, and proof of attempts to resolve the matter before escalating.
Customer experiences
Positive feedback
- Some users report clearer skin and improved hydration after using Proactiv products.
- Long-term users on forums have reported extended periods of clear skin before occasional flare-ups.
Negative feedback
- Many complaints relate to difficulty cancelling subscriptions and continued charges despite cancellation attempts.
- Other reported issues include skin irritation, billing errors, slow refunds, and product/accessory quality problems.
Documentation checklist
Essential documents
- Order number and proof of purchase (receipt or bank statement).
- Account email and member portal screenshots showing subscription details.
- Cancellation confirmation, chat transcripts, or call reference numbers.
Additional supporting items
- Shipping/tracking information if returning items.
- Screenshots of App Store or Google Play subscription status if subscribed via mobile.
- Dates and amounts of any unexpected charges to support a refund or dispute.
Common mistakes
Timing and shipment assumptions
Many customers assume cancelling will stop charges for an already shipped order. In reality, shipped orders may still be billed.
Cancel early enough to prevent the next scheduled shipment and keep records of the cancellation request.
Confusing app-store subscriptions with direct subscriptions
Another common mistake is attempting to cancel an App Store or Google Play subscription through Proactiv; those must be cancelled through the respective platform.
Always check where the subscription was initially purchased and act in that system (member portal vs. app store).
Comparative recap
Quick comparison
| Item | Direct (Web / Phone / Chat) | Apple App Store | Google Play Store |
|---|---|---|---|
| How to cancel | Member portal, live chat or phone | Cancel in iOS Settings → Subscriptions | Cancel in Google Play → Subscriptions |
| Refund eligibility | 60-day Clear Skin Promise for direct purchases | Managed by Apple; contact Apple for refunds | Managed by Google; contact Google for refunds |
| Billing after shipped | Shipped orders may still be billed | Depends on App Store billing and purchase date | Depends on Google Play billing and purchase date |
| Account access after cancel | Account remains accessible for 90 days | Access per Apple account/subscription status | Access per Google account/subscription status |
Takeaway
For direct purchases, use the member portal or Customer Service and rely on the 60-day return policy. For app-store purchases, manage subscriptions through Apple or Google only.
After cancelling
If you are still charged
If charges continue after cancellation, gather documentation and contact Proactiv Customer Service first to request reversal.
If unresolved, escalate to CASE or the Small Claims Tribunal in Singapore as appropriate.
Useful links
App page (for Apple App Store subscribers): Proactiv on the App Store.
Address
Mailing address
Proactiv, PO Box 2021, Harlan, Iowa 51593, United States.
Notes about local support
There is no local Singapore Proactiv office listed; use the member portal, live chat or phone for account and returns support.
Keep postal and digital records if you need to escalate a dispute in Singapore.