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Cancellation Restore Hyper Wellness: Easy Method
What is Restore Hyper Wellness
Overview
Restore Hyper Wellness is a U.S.-based chain offering recovery and wellness services such as IV therapy, cryotherapy, infrared saunas and red-light therapy.
The company operates via walk-in appointments, scheduled bookings and a subscription (membership) model in markets where studios exist.
Services offered
Services commonly include IV hydration, cryotherapy, saunas, compression therapy and esthetics; availability varies by studio and location.
Memberships can provide discounted access to services, subject to the provider's terms and local pricing.
How to cancel Restore Hyper Wellness
Cancel a subscription (website method)
- Log into your Restore account on the official site and go to your subscriptions or account settings.
- Use the website cancellation option; Restore’s Terms state subscriptions may be cancelled at any time via their website. See Terms.
- If your membership is a term product, note the minimum commitment (e.g., monthly memberships often require a 3‑month commitment) and standard notice periods. See membership details.
- Save or screenshot the cancellation confirmation and any reference number you receive.
Cancel appointments (booked services)
- Cancel or reschedule appointments through the Restore booking system or app before the appointment start time.
- Cancel at least 24 hours before the appointment to avoid penalties; later cancellations and no-shows carry charges under the Terms. See Terms.
What happens when you cancel
Access and billing
After cancelling a subscription, future recurring charges should stop; access to membership benefits usually continues until the end of the current paid period.
For term memberships there may be a required notice period (commonly 30 days for term memberships) before billing stops.
Records and confirmations
Always keep the cancellation confirmation, receipts and any email correspondence as proof of cancellation and timing.
If you continue to be billed after cancellation, contact Restore support and your card issuer immediately and keep copies of all communications.
Will I get a refund?
Official refund policy
Restore’s published Refund Policy states: "We do not offer refunds for services rendered." This is the company’s stated position. See Terms.
Their terms do not identify a 14‑day automatic refund or cancellation window for rendered services.
Exceptions and disputes
- If you believe a charge is erroneous, contact Restore with evidence and request a review.
- If Restore does not resolve a billing dispute, escalate to your bank or card issuer to dispute ongoing or unauthorized charges.
Restore Hyper Wellness plans and pricing
Where to find official pricing
Pricing and membership structures vary by studio and market. Always check the official Restore site or the Restore app for location‑specific pricing before purchasing. Memberships.
Do not rely on third‑party quotes; contact the local studio or the Restore app for current SGD pricing if in Singapore.
Pricing note
Exact Singapore prices for 2025/2026 are not publicly listed in the official sources used here.
Suggested next step: visit or contact a specific Restore studio or use the Restore app to view location-based pricing in SGD.
Your consumer rights in Singapore
Cooling-off and local protections
Singapore consumer protections may include cooling-off provisions for some distance or subscription services, but Restore’s published terms do not explicitly provide a 14‑day cooling-off refund for services rendered.
Do not assume a refund right exists based on Restore’s terms; rely on local statute and dispute channels where applicable.
Escalation steps in Singapore
- If Restore fails to honour cancellation requests or continues billing, collect evidence and consider contacting the Consumers Association of Singapore (CASE) for assistance.
- Also contact your bank or card issuer to dispute unauthorized or persistent charges if company-level resolution fails.
Customer experiences
Positive feedback
Many users report value from services such as infrared saunas, red-light therapy and cryotherapy when they can visit frequently.
Some customers view membership upgrades as worthwhile for regular users of the services.
Common complaints
Publicly reported problems include difficulty cancelling memberships and continued charges after cancellation attempts.
Some users have reported slow or unresponsive corporate support and needing to escalate with banks to stop billing.
Documentation checklist
Before you cancel
- Account email and login details
- Membership or subscription ID
- Last billed date and payment method (last 4 digits)
After you cancel
- Cancellation confirmation (email or screenshot)
- Appointment receipts and service records
- All communications with Restore (dates, times, agent names)
Common mistakes
Assuming automatic refunds
Example: believing you will automatically receive a refund after cancelling a membership mid‑term. Restore’s terms state no refunds for services rendered.
Always confirm refund eligibility before expecting money back.
Not saving proof
Example: cancelling but not keeping the confirmation email. Without proof, disputes are harder to resolve.
Save screenshots, emails and any chat transcripts immediately after cancelling.
Comparative recap
| Feature | (Period) | Restore policy | Recommended consumer action |
|---|---|---|---|
| Subscription cancellation | Ongoing | Subscriptions may be cancelled via website; monthly memberships often have a 3‑month initial commitment and auto‑renew monthly. Details | Cancel online, save confirmation, allow for any notice period; monitor bank statements. |
| Appointment cancellation | Per booking | Cancel ≥24 hours to avoid penalty; late cancel = 25% of non‑member cost; no‑show = 50% charge. Terms | Cancel early via app/site; keep cancellation proof; request charge reversal if wrongly billed. |
| Refunds | After service | No refunds for services rendered (official policy). See Terms | If charged incorrectly, dispute with Restore first, then card issuer; gather evidence. |
| Billing disputes | Until resolved | Restore provides terms but not a statutory refund window in the published policy. | Contact Restore support, save records, escalate to bank or CASE in Singapore if unresolved. |
After cancelling
What to monitor
Check your email for cancellation confirmation and monitor your bank or card statements for at least two billing cycles to confirm charges stopped.
If you see continued billing, contact Restore and your card issuer immediately.
Helpful links
- Restore Terms & Refund Policy
- Membership options and commitments
- Membership page (location-based pricing)
Address
Corporate office (Singapore)
Restore Global Group Pte. Ltd. - Level 39, Marina Bay Financial Centre Tower 2, 10 Marina Boulevard, Singapore 018983.
Note: This address corresponds to a Singapore corporate office; public studio availability in Singapore may be limited or not publicly documented.
Studio locations
Check the Restore website or app to confirm active studio locations and local contact details before planning visits or purchasing memberships.
For official pages, use the Restore site membership and terms links above to verify location-specific information.
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.