Cancellation Welltory: Easy Method

What is Welltory

Service overview

Welltory is a health and wellness app that measures heart rate variability, stress, sleep and activity to deliver personalised wellbeing insights.

The app offers measurement tools, analytics and coaching features to help users track routines and recovery over time.

How people use it

Users connect phone sensors, wearables, or manual entries to collect data and receive daily recommendations and reports.

Welltory offers free features plus paid subscriptions that unlock advanced analytics, coaching and extended history.

How to cancel Welltory

Cancel App Store (iOS) subscriptions

• Open your Apple ID subscription settings in the App Store or iPhone Settings.
• Find the Welltory subscription and follow Apple’s cancellation steps.
• Welltory cannot manage or cancel App Store purchases; Apple handles them directly.

Cancel Google Play and website subscriptions

• For Google Play purchases, open Google Play Subscriptions and cancel there; Welltory cannot cancel Google Play purchases.
• For subscriptions purchased on Welltory’s website, log in (Menu → Account → Subscription) and click “Cancel”.
• If the web cancel option is not available, send a bug report via the app (Menu → Report a problem) or contact support from your registered email.

What happens when you cancel

Access after cancellation

When you cancel, you typically retain access to paid features for the remainder of the paid period.

Access ends at the end of the current billing cycle; the app will not renew automatically after that date.

Data and account handling

Cancelling a subscription does not automatically delete your account or stored measurements.

To remove data or your account, use in-app account settings or contact support for guidance.

Will I get a refund?

App Store (Apple) purchases

Refunds for App Store purchases are handled entirely by Apple under Apple’s Media Services Terms and Conditions.

Welltory does not issue refunds for App Store purchases; request a refund through Apple.

Google Play and website subscriptions

• Annual subscriptions purchased via Google Play or the website: full refund if requested within 14 days of the first subscription payment (first-time purchase).
• Renewals: full refund if requested within 48 hours after auto-renewal (renewal only).
• For details of Welltory’s refund policy, see the official policy: Welltory refunds policy.

Welltory plans and pricing

Pricing table

Notes on pricing

Prices shown reflect the App Store listing for Singapore as of late February 2026.

Plan names mirror the app listing; overlapping names may indicate different features or tiers.

Your consumer rights in Singapore

Relevant protections

Singapore’s Consumer Protection (Fair Trading) Act may offer remedies for unfair practices such as unclear cancellation steps or automatic renewals without proper notice.

If you believe a practice is unfair, local consumer law may provide avenues for redress beyond the app’s policies.

Practical steps and dispute options

• First, attempt to resolve with Welltory support using your registered email and receipts.
• If unresolved, consider bank chargeback or filing a complaint with Singapore consumer authorities if applicable.
• For platform purchases, use Apple or Google Play dispute/refund tools if you cannot obtain a satisfactory response from the developer.

Customer experiences

What users like

Many users praise detailed activity, sleep and stress insights and integrations with Apple devices.

Positive reviewers highlight improved mindfulness, routine awareness and motivating feedback from the app.

Common complaints

Frequent negative feedback mentions confusion about how to cancel and unexpected auto‑renewal charges.

Users also report difficulties getting refunds, aggressive notifications, and occasional inconsistent readings.

Documentation checklist

Prepare these items before contacting support

• Receipt or transaction ID for the subscription (App Store, Google Play or website).
• Email address registered with your Welltory account.
• Device type (iPhone/Android) and where the purchase was made (App Store, Google Play, website).
• Screenshots showing subscription status, billing date, and any error messages.

Why these items matter

Having accurate transaction details speeds verification and increases the chance of a quick resolution.

If you pursue disputes with Apple, Google or your bank, receipts and timestamps are often required evidence.

Common mistakes

Using the wrong cancellation channel

Many users try to cancel through the Welltory app for an App Store or Google Play purchase; those must be cancelled via the platform that billed you.

Attempting to contact Welltory for a platform purchase refund can delay resolution since Apple/Google control those refunds.

Missing timing windows

Requesting refunds outside the stated windows (14 days for first-time annual purchases, 48 hours for renewals) may limit refund eligibility.

Keep renewal dates and receipts to avoid missing short refund deadlines after auto‑renewal.

Comparative recap

Quick comparison table

Takeaway

Cancel where you were billed and keep receipts to confirm dates for refund eligibility.

Use platform dispute tools if you cannot get a satisfactory resolution through the developer.

After cancelling

Check access and receipts

Confirm the end date of your paid access and keep your final receipt or billing screenshot for records.

Monitor your card statements to ensure the subscription does not renew unexpectedly.

Useful links

• Welltory refunds policy: https://help.welltory.com/en/articles/3704644-welltory-refunds-policy
• Welltory on the App Store (Singapore): https://apps.apple.com/sg/app/welltory-heart-health-monitor/id1074367771

Address

Corporate address

Welltory headquarters (registered address): 541 Jefferson Avenue, Suite 100, Redwood City, CA 94063, United States.

Contact guidance

When contacting support, use the email address registered to your Welltory account and include receipts and screenshots.

If you need platform-specific help (Apple/Google), open disputes through your App Store or Google Play account respectively.