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Cancellation service #1 in Singapore
Cancellation Simplyhealth: Easy Method
What is Simplyhealth
Overview
Simplyhealth is a health and wellness provider offering plans and services such as dental, optical and health screening offerings. The brand operates different products in different markets, including a Simply Health Hub presence in Singapore for screening services.
Services
Services range from one-off health screenings and product purchases to subscription-based health plans and cash-back schemes in other jurisdictions. Product terms and cancellation rules can vary by product and location.
How to cancel Simplyhealth
General steps
- Find the product or policy terms and conditions that apply to your purchase or subscription.
- Locate the cancellation or returns section and note any time limits (for example, a 7-day return window or a 14-day cooling-off period for insurance).
- Contact the provider by the stated channel (in-app, website form, email or customer service) and request cancellation in writing where possible.
Digital purchases and platform-specific steps
- If purchased via an app store, check the App Store / Google Play purchase and subscription management pages for cancellation controls.
- If the provider’s site or app lacks explicit cancellation terms for a specific order, request cancellation and a refund in writing and keep proof of your request.
- Where stock is unavailable, the provider may offer cancellation and refund options - keep records of any offer or confirmation.
What happens when you cancel
Access and renewals
Cancellation usually stops future renewals and payments. Access to subscription benefits typically ends at the next billing cycle unless otherwise stated.
For prepaid or time-limited services, check whether access ends immediately or at the end of the paid period.
Data, records and claims
Provider records (payments, claims history) are normally retained for administrative and regulatory reasons. Request confirmation of data retention and deletion if needed.
If you have ongoing claims or booked services, verify whether those will be honoured after cancellation or require separate handling.
Will I get a refund?
Refunds for Simply Health Hub (Singapore)
Simply Health Hub’s published terms indicate returns are allowed within 7 days for unused products in original condition. Refunds are available for defective goods or when an order is cancelled due to stock unavailability.
Always keep proof of purchase and correspondence to support a refund request.
Refunds for other Simplyhealth plans (example: UK)
For insurance and health plans issued in other markets, a 14-day cooling-off (free-look) period commonly applies for newly issued policies or renewals, entitling you to a full refund if you cancel within that period.
After the cooling-off period, different rules apply - for example, some plans require payment of remaining premiums for the policy year if you cancel mid-term.
Simplyhealth plans and pricing
Where to confirm pricing
Pricing varies by product and market. Do not rely on third-party estimates or social posts for current prices.
Check the official product pages, in-app pricing on the App Store or Google Play, or contact customer service for accurate, current rates.
Availability in Singapore
There is no verified public source showing Singapore-specific SGD pricing for all Simplyhealth plans. Confirm pricing directly with the provider or in-app for purchases made in Singapore.
Your consumer rights in Singapore
Cooling-off and free-look periods
Singapore consumers generally have a 14-day free-look period for insurance products, and 21 days for investment-linked policies, allowing full premium refunds less any incurred expenses if cancelled within that window.
See the MoneySense guidance for details and examples of how refunds may be calculated.
MoneySense: Health insurance - terms to know
After the free-look period
After the statutory free-look period, refunds and cancellation consequences depend on the specific policy or product terms. Some plans require payment of remaining premiums if cancelled mid-term.
Always check your policy documents for precise post-free-look obligations.
Customer experiences
Positive feedback
Many reviewers praise easy claim submission through apps and prompt payouts for eligible claims. Positive experiences also highlight courteous customer service for some products.
Examples of positive reviewer notes can be found on consumer review platforms.
Negative feedback
Some customers report difficulty reaching customer service, long hold times, issues creating accounts, or denied claims. Negative feedback can affect your decision to proceed or the channel you use to resolve disputes.
See independent review pages for a range of user experiences.
Smart Money People - Simplyhealth reviews
Documentation checklist
For products and purchases
- Order confirmation or invoice (date, product name, amount).
- Proof of payment (card statement, transaction ID).
- Photos of unopened/unused product or return packaging where applicable.
- Correspondence with the provider (emails, chat transcripts).
For insurance and subscription plans
- Policy documents and schedule showing issue and start dates.
- Evidence of any claims made (receipts, medical reports).
- Written cancellation request and acknowledgement from provider.
- Bank statements showing premium payments.
Common mistakes
Missing time limits
Customers often miss the short windows for returns or the free-look period for policies. Always note the start date of the cooling-off or return window.
Failing to act within the stated timeframe can limit refund options.
Not keeping written proof
Many disputes arise because customers lack written confirmation of cancellation requests or return authorisations.
Send cancellation requests by email or an in-app message and save screenshots and reference numbers.
Comparative recap
Quick summary
Below is a concise comparison between Simply Health Hub (Singapore-facing product/services) and other Simplyhealth plans (such as UK policies).
Use this to identify the likely cancellation/refund patterns and where to check your specific rights.
| Product | Period | Cancellation / Refund notes |
|---|---|---|
| Simply Health Hub (Singapore) | n/a | Returns within 7 days for unused products; refunds for defects or if order cancelled due to stock unavailability. Specific cancellation terms for orders via web/App stores are not explicitly stated in public terms. |
| Simplyhealth (UK plans) | annual | Typically a 14-day cooling-off (free-look) period for newly issued policies allowing full refund unless a claim has been made; different rules apply after the period and for mid-term cancellations. |
After cancelling
Next steps
Confirm receipt of your cancellation in writing and request a refund timeline and reference number where applicable.
Check bank statements for the refund and follow up if the refund is not received within the stated timeframe.
Helpful links
For guidance on insurance consumer rights and cooling-off rules, refer to the MoneySense explanation.
MoneySense: Health insurance - terms to know
For a range of customer reviews to set expectations, see aggregated review pages.
Smart Money People - Simplyhealth reviews
Address
Registered address
Simply Health Hub LLP (listed contact) - 7 Temasek Boulevard #12‑07 Suntec Tower One Singapore 038987.
Contact tips
When sending a cancellation request include your full name, policy or order number, contact details and a clear statement you wish to cancel and request a refund.
Keep copies of all correspondence and note dates and times of any phone calls for follow-up.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.