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Cancel SLEEP CYCLE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Sleep Cycle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sleep Cycle: Easy Method
What is Sleep Cycle
Overview
Sleep Cycle is a smartphone app that tracks and analyses sleep using device sensors. It offers features such as a smart alarm, sleep insights, and snore/cough detection.
Primary use
Users typically run the app overnight to collect sleep data and review trends in the morning. Premium features unlock deeper analysis and additional tools.
How to cancel Sleep Cycle
Cancel via App Store (iOS)
- Go to iOS Settings → tap your name → Subscriptions → Sleep Cycle → Cancel Subscription.
- Note: Deleting the app does NOT cancel the subscription; you must cancel via Apple’s subscription settings.
Cancel via Google Play, Web, and Huawei
- Google Play (Android): Open Google Play → Menu → Payments & subscriptions → Subscriptions → Sleep Cycle → Cancel Subscription.
- Web (direct): Log in at app.sleepcycle.com/account and cancel via your account interface. For web refunds or changes, email support@sleepcycle.com with your FastSpring receipt.
- Huawei AppGallery: Go to Settings → Account center → Payment and purchases → Subscriptions → select Sleep Cycle → Cancel, or via AppGallery Me → Account center → Payment and purchases → cancel.
- Important: Sleep Cycle cannot cancel platform-managed subscriptions on your behalf.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain Premium access until the end of the paid period. Automatic renewals stop at the next billing date.
Data and account
Your account and collected sleep data usually remain available unless you delete the account. Cancelling does not automatically delete stored data.
Will I get a refund?
Platform-specific refund rules
- App Store (iOS): Refunds are handled by Apple only. Use the "Report a Problem" link in your Apple receipt to request a refund; Sleep Cycle cannot influence the outcome.
- Google Play (Android): If within 48 hours, request a refund via Google Play Order History → Request a refund or Report a problem. If denied, contact Sleep Cycle with a screenshot of the receipt showing the GPA number.
- Web (direct): Cancel via your account, then email support@sleepcycle.com with your FastSpring receipt and the email used to purchase to request a refund.
- Huawei AppGallery: Sleep Cycle cannot cancel or process refunds for Huawei purchases; follow Huawei’s purchase/subscription support processes.
Key exceptions and tips
- Deleting the app does not equate to cancelling or refunding a subscription.
- No automatic 14-day cooling-off for digital subscriptions is guaranteed; refunds depend on platform rules or Sleep Cycle’s review for web purchases.
Sleep Cycle plans and pricing
Pricing table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Sleep Cycle Premium | S$39.98 | Unspecified | Full Premium version |
| Sleep Cycle Premium | S$58.98 | Unspecified | Full Premium version |
| Premium | S$14.98 | Unspecified | Premium access |
| Premium: Unlock all features | S$42.98 | Unspecified | Unlock all features |
| Premium | S$29.98 | Unspecified | Premium access |
| Premium | S$17.98 | Unspecified | Premium access |
| Premium | S$49.98 | Unspecified | Premium access |
| Sleep Cycle Premium | S$28.98 | Unspecified | Premium version |
| Sleep Cycle Premium | S$4.48 | Unspecified | Premium version |
Notes on pricing
The listed prices are in-app purchase price points visible in the Singapore App Store. Specific durations (monthly, annual, promotional) are not always shown per item.
Typical price points
Common observed prices include around S$14.98, S$39.98, and S$58.98; promotional and regional variations may exist.
Your consumer rights in Singapore
Cooling-off and refund context
Sleep Cycle does not explicitly state a 14-day cooling-off period for digital subscriptions. Digital subscription refunds are usually governed by the App Store, Google Play, or Sleep Cycle’s web policy.
If you disagree with the outcome
- For web purchases: cancel and formally request a refund via support@sleepcycle.com with your FastSpring receipt.
- If unresolved, consider contacting the Consumers Association of Singapore (CASE) for guidance or mediation.
Customer experiences
Positive feedback
- Longtime users praise detailed sleep insights, trends, smart alarm, and snore/cough detection features. See an overview at Postclic.
- Some users report real health benefits, such as discovering snoring issues that led to medical attention; examples collected at JustUseApp.
Negative feedback
- Complaints include inaccurate sleep tracking, app crashes or failures overnight, and poor customer service.
- Many users report unexpected charges or difficulty cancelling; general reviews and complaints are aggregated on Trustpilot and other review sites like Grand-Screen.
Documentation checklist
Essential purchase documents
- Platform receipt or order confirmation (Apple receipt, Google Play order, FastSpring receipt, or Huawei receipt).
- Screenshot of the receipt showing order ID (GPA number for Google Play) where applicable.
Support and proof
- Account email used to purchase.
- Short note describing the reason for refund request and dates of attempted cancellations.
Common mistakes
Assuming deletion cancels subscription
Many users delete the app and expect subscriptions to stop. This does not cancel platform-managed subscriptions and can lead to unexpected renewals.
Mistaking platform policies for vendor policies
Users sometimes contact Sleep Cycle for refunds that must be handled by Apple, Google, Huawei, or FastSpring. Check the correct platform first to avoid delays.
Comparative recap
Quick comparison table
| Platform | How to cancel | Refund |
|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Subscriptions → Sleep Cycle | Refunds handled by Apple (use "Report a Problem" on receipt) |
| Google Play (Android) | Cancel via Google Play → Subscriptions → Sleep Cycle | Request via Google Play Order History (48-hour window may apply) |
| Web (direct) | Log in at app.sleepcycle.com/account and cancel | Email support@sleepcycle.com with FastSpring receipt to request refund |
| Huawei AppGallery | Cancel via Huawei Account center or AppGallery account settings | Huawei handles refunds; Sleep Cycle cannot cancel or refund these purchases |
Recommendation
Always cancel through the platform that processed your payment. Keep receipts and screenshots to speed up any refund request.
After cancelling
Immediate next steps
- Confirm cancellation in the platform’s subscription settings and keep a screenshot.
- Note the subscription end date so you know when Premium access will cease.
Where to get more help
For step-by-step cancellation guidance, see the Postclic article: Postclic: How to cancel Sleep Cycle.
To review user reports and experiences, see listings on JustUseApp, Trustpilot, and Grand-Screen reviews.
If you use iOS and want the app page in the Singapore App Store, see: Sleep Cycle on the App Store (SG).
Address
Company headquarters
500 Yale Ave N, Seattle, Washington, 98109 US
Support contact
For web-purchase inquiries and FastSpring receipts contact: support@sleepcycle.com