Cancellation Vital: Easy Method

What is Vital

Service overview

Vital is a subscription-based wellness service offering personalised health and nutrition solutions, including supplements and digital wellness apps. Offerings include recurring subscriptions and in-app purchases tied to different apps and plans.

Where people subscribe

Subscriptions are commonly purchased through mobile app stores (Apple App Store, Google Play) or directly on the web. Billing and cancellation rules differ by purchase channel.

How to cancel Vital

If you subscribed via Apple App Store

• Open Settings on your iPhone or iPad and tap your Apple ID.
• Choose Subscriptions, select Vital (or the relevant app), then Cancel Subscription.
• Do not delete the app as a substitute for cancelling; deleting the app does not stop billing.

If you subscribed via Google Play or on the web

• Google Play: Open the Play Store → Menu → Payments & subscriptions → Subscriptions, select Vital and Cancel.
• Web (direct subscription): Log in on the Vital website, go to Account or Billing settings and cancel there; allow at least ~24 hours before renewal.
• Follow any on‑screen confirmation and keep screenshots or confirmation emails for your records.

What happens when you cancel

Service access after cancellation

When you cancel via Apple or Google, access typically remains until the end of the current billing period. The same is generally true for direct web cancellations.

Renewal and account data

Cancelling prevents future recurring charges but does not necessarily delete your account or personal data. Check Account or Privacy settings on the website if you wish to remove stored information.

Will I get a refund?

App Store and Google Play purchases

Payments made through Apple or Google are generally non‑refundable through Vital; refunds must be requested through the respective store and are subject to store policies and applicable law.

Web (direct) subscriptions and exceptions

• Web refunds are not guaranteed by default; Vital may consider refunds at its discretion.
• Some users are required to contact Vital directly - sometimes in writing - to request a refund.

Vital plans and pricing

Overview of plans

The following prices are the verified in‑app or subscription prices found for Vital‑branded apps and services in Singapore.

Pricing table

Your consumer rights in Singapore

Statutory rights and Vital's terms

Vital’s publicly available terms do not explicitly promise a 14‑day statutory cooling‑off right. Refund rights depend on where you bought the subscription (store vs web) and Vital’s own policies.

Practical steps if you have a dispute

• Rely on Apple/Google refund procedures for store purchases where applicable under consumer law.
• For web purchases, keep records and escalate to your card issuer or payment provider if needed.
• Consider a formal written request to Vital if the company asks for one; retain proof of delivery and correspondence.

Customer experiences

Positive feedback

Some customers praise product quality, thoughtful design, and responsive customer service in mixed reviews.

Negative feedback

• Common complaints include difficulty obtaining refunds and delays in delivery for physical goods.
• Users report confusion about subscription tracking and that deleting the app does not cancel billing.
• Some customers describe unclear web‑based cancellation/refund processes and needing to send written cancellation requests.

Documentation checklist

What to keep when cancelling

• Proof of purchase or receipt (store or web).
• Confirmation screenshots or emails showing cancellation steps or confirmation.
• Records of communications with Vital (dates, names, and copies of messages).

When asking for a refund or disputing a charge

• Save the transaction ID, billing email, and the payment method details (last four digits).
• Keep any proof of attempted cancellation before renewal as evidence.

Common mistakes

Assuming deleting the app cancels billing

Many users mistakenly delete the app instead of cancelling their subscription through Apple, Google or the website. This does not stop recurring charges.

Missing timing and confirmation

Another common error is not cancelling early enough before renewal or not saving a cancellation confirmation. Always confirm cancellation via the store or account settings and keep a record.

Comparative recap

Quick comparison

The table below summarises cancellation methods, refund routes and access after cancelling by platform.

Comparison table

After cancelling

Confirmations and follow-up

After cancelling, look for an on‑screen confirmation and an email receipt of cancellation. Keep these documents until your billing cycle ends and any refunds or disputes are resolved.

Useful links

• Vital Signs: Watch Health (Apple App Store)
• Vital (AI meditation) - subscription info
• Postclic cancellation letter examples
• Postclic cancellation guidance

Address

Vital (registered contact)

Vital Solutions Pte Ltd

77 Robinson Road, #21‑01 Robinson 77, Singapore 068896

Notes on contacting

When contacting Vital, include your account details, proof of purchase and a clear request to cancel or request a refund. Keep copies of all correspondence.