Cancellation Vitable: Easy Method

What is Vitable

Service overview

Vitable is a personalised vitamin subscription service that creates daily sachets tailored to an individual’s needs from an online quiz.

Deliveries are made regularly so customers receive ready-to-take, made-to-order packets each cycle.

Coverage and origin

Vitable is Australia-based and ships to multiple countries, including Singapore, but it does not maintain a local office in Singapore.

Support and account management are handled through Vitable’s online help and email channels.

How to cancel Vitable

Via web or Vitable app

• Log into your Vitable account or open the Vitable app.
• Go to Manage Subscriptions and select the bundle you want to stop.
• Choose "Cancel subscription" (or "Pause subscription") and confirm the action.
• See the official cancellation steps: How do I cancel my subscription?

By email or app store (iOS / Android)

• Alternatively, send a cancellation or pause request via email to [email protected]. Requests must be received before the order cut-off to affect the next cycle.
• If you subscribed through the iOS App Store or Google Play, cancel via the respective platform’s subscription settings - not inside the Vitable app.
• See terms: Vitable terms & conditions.

What happens when you cancel

Deliveries and renewals

Cancellation prevents future renewals; your subscription stops at the end of the current billing period or next cycle depending on cut-off timing.

If you cancel after the order cut-off or after an order is processed, that shipment will usually still be fulfilled.

Account and data

Your account remains accessible for records and reactivation unless you request deletion via support.

Personalisation settings and past orders are retained per Vitable’s account and data practices.

Will I get a refund?

General refund policy

Vitable’s published policy states there are no refunds or returns for change of mind because products are personalised and made to order.

Customers should expect that routine cancellations do not automatically trigger refunds for already-processed orders.

Exceptions and timing

• Refunds or replacements may be provided if an order is faulty, incorrect, or damaged - report promptly with description and photos to [email protected].
• Approved refunds are processed within 24 hours and credited to the original payment method, though it may take up to 7 days to appear.
• Cancellation after the cut-off or after an order is processed typically cannot be cancelled or refunded. See details: Refunds & returns policy and Can I cancel my order?

Vitable plans and pricing

Pricing table

Pricing notes

No standard subscription pricing in SGD was publicly available as of Feb 2026; the table shows example one‑off items and promotional monthly offers.

Product listings for reference: Vitable Iron (PriceMe) and Vitable B12 (PriceMe).

Your consumer rights in Singapore

Statutory protections

Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides statutory rights for consumers, including remedies for goods that are not as described or are faulty.

A seller’s “no refunds” statement does not override statutory consumer rights under local law.

How to exercise your rights

• Keep order records, delivery photos, and any communication with Vitable.
• Report faults to Vitable promptly ([email protected]) and request repair, replacement or refund as appropriate.
• If unresolved, consider contacting local consumer protection bodies for guidance under CPFTA.

Customer experiences

Positive feedback

Some customers praise Vitable for quick shipping and eco‑friendly packaging, and the convenience of personalised sachets.

These positives are commonly cited by users who value the tailored, ready‑to‑take format.

Common complaints

Complaints reported include slow or unclear customer service responses and difficulty in managing subscriptions (pauses, changes, or missing tablets).

Other issues noted are mixed perceptions of product effectiveness and occasional delivery or packaging problems.

Documentation checklist

What to prepare before contacting support

• Order number and account email used for the subscription.
• Date and time of the order or delivery, and the item names.
• Clear photos of damaged or incorrect items, if applicable.
• Screenshot of your subscription page showing the bundle and next shipment date.
• A concise description of the requested outcome (cancel, pause, refund, replacement).

Why these documents help

Providing complete information speeds up verification and resolution by customer support.

Documentation is also useful if you later need to refer the matter to a consumer protection agency.

Common mistakes

Missing the cut‑off

A frequent error is requesting cancellation after the order cut‑off or once an order has already processed.

Always check the next shipment date and act before the cut‑off to avoid being charged for the upcoming cycle.

Wrong cancellation channel

Many users try to cancel in the app when their subscription was billed via the App Store or Google Play; platform subscriptions must be cancelled through those stores.

Also, failing to include the order number or clear photos when requesting refunds causes delays.

Comparative recap

At a glance

The table below summarises key plans, prices and billing periods for quick comparison.

Use this to identify whether you have a one‑off product or a monthly promotional subscription to cancel or pause.

Quick comparison table

After cancelling

What to expect next

After you cancel, check your account for a confirmation message or email and verify the next shipment date is removed or updated.

If you requested a refund for a faulty item, monitor your payment method - approved refunds are processed quickly but may take days to appear.

Helpful links

• Cancellation steps: How do I cancel my subscription?
• Refunds & returns: What is your refunds & returns policy?
• Order cancellation details: Can I cancel my order?
• Terms & contact: Vitable terms & conditions
• Guidance on cancelling via third‑party platforms: Cancelling Vitable (third‑party guidance)

Address

Singapore presence

Vitable does not have a physical office in Singapore and operates from Australia while shipping internationally.

Local consumer protections still apply for purchases made in Singapore.

Primary contact

For cancellations, refunds and support, contact Vitable by email: [email protected].

Refer to Vitable’s online help and terms for further instructions: Vitable terms & conditions.