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Cancel ZINZINO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Zinzino service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zinzino: Easy Method
What is Zinzino
Overview
Zinzino is a health and wellness company that sells nutritional supplements and home test kits to assess fatty acid and gut health profiles. Many purchases are offered as one-time items or as subscription-based deliveries and programs.
Products and delivery
Products include BalanceTest, BalanceOil+, Gut Health Test and a range of supplements and skincare items. Subscriptions can be managed through app stores or the Zinzino web account, depending on how you signed up.
How to cancel Zinzino
App Store (iOS)
- Open iOS Settings → Your Name → Subscriptions.
- Select the Zinzino subscription and choose Cancel.
- Note: Subscriptions bought via Apple are managed by Apple; access remains until the end of the current paid period and refunds must be requested through Apple.
Google Play (Android)
- Open Google Play → Payments & Subscriptions → Subscriptions.
- Select the Zinzino subscription and Cancel at least 24 hours before renewal.
- Note: Subscriptions bought via Google Play are managed by Google; access continues until the end of the paid period and refunds are handled by Google Play.
Web (Zinzino website / Customer Support)
- Log into your Zinzino account and go to Manage Subscriptions, or contact global Customer Support to request cancellation.
- Zinzino may allow pausing a subscription for up to 3 months rather than immediate cancellation.
- Note: Cancelling before completing a typical six-month subscription term may incur a set cancellation fee per product.
What happens when you cancel
Access and renewals
If your subscription was managed through Apple or Google, access generally remains until the end of the paid period after cancellation. For web-managed subscriptions, your account will follow Zinzino’s renewal and cancellation processing.
Data and account
Cancelling a subscription does not necessarily delete your account or historical test results. Retain copies of test reports and receipts if you may need them later.
Will I get a refund?
Standard returns and conditions
- Unused or unopened products can typically be returned within 14 days for a refund, provided they meet the return conditions. Delivery costs are refunded where law requires.
- Some returns must be completed within 30 days of receipt; refunds are normally only for unused/unopened items and freight cost may be deducted.
Exceptions, guarantees and special cases
- Zinzino sometimes offers a 30-day voluntary 'right to regret' for non-subscription purchases; this is a voluntary policy and may not apply in every case.
- A starter-order money-back guarantee may apply if you have a qualifying six-month subscription that included a BalanceTest and your first omega-6:3 ratio is 3:1 or better. In that case you may return unused products (up to two months’ supply) for a full refund of the starter order.
- For subscriptions billed via Apple or Google, refunds must be requested through Apple or Google Play respectively. Zinzino’s web refunds follow its posted complaint/refund policy.
Zinzino plans and pricing
Pricing overview
The table below lists one-time item prices shown on the official Zinzino Singapore online shop. Premier customers may receive discounted Premier Prices for some items.
Note about periods
All listed items are one-time purchases. No ongoing monthly or annual subscription prices are publicly listed in this table.
| Plan | Price | Period | Features |
|---|---|---|---|
| BalanceTest | S$265 | One-time | Track fatty acid profile from home |
| BalanceTest x2 | S$530 | One-time (before & after tests) | Track fatty acid profile before and after |
| Gut Health Test | S$298 | One-time | Track your gut and metabolic activity |
| Gut Health Test x2 | S$596 | One-time (before & after tests) | Track gut and metabolic activity before and after |
| BalanceOil+ (300 ml) | S$85 | One-time | Omega-3 food supplement with EPA, DHA and polyphenols |
| BalanceOil+ (300 ml) - Premier Price | S$59 | One-time (Premier) | Discounted Omega-3 supplement for Premier Customers |
| BalanceOil+ Vegan | S$155 | One-time | Vegan Omega-3 with polyphenols and vitamin D3 |
| BalanceOil+ Vegan - Premier Price | S$110 | One-time (Premier) | Discounted Vegan Omega-3 supplement for Premier Customers |
| Dosage Cups (10 pcs) | S$17 | One-time | Exact measuring caps, dishwasher-safe |
| ZinoBiotic+ | S$68 | One-time | Food supplement with eight naturally derived dietary fibers |
| ZinoBiotic+ - Premier Price | S$47 | One-time (Premier) | Discounted version for Premier Customers |
| Skin Serum (50 ml) | S$150 | One-time | 24-hour deep skincare formula for face and neck |
| Skin Serum (50 ml) - Premier Price | S$75 | One-time (Premier) | Discounted skincare serum for Premier Customers |
| Velixir | S$213 | One-time | Antioxidant-rich liquid supplement with mangosteen botanical mix |
| Velixir - Premier Price | S$150 | One-time (Premier) | Discounted Velixir for Premier Customers |
Your consumer rights in Singapore
CPFTA basics
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers are entitled to fair disclosure and protections against unfair practices in many sales situations. However, there is no automatic statutory 14-day cooling-off period for standard online subscriptions unless explicitly provided.
Practical advice and escalation
- Keep documentation of orders, terms, and communications.
- Cancel early (before renewal) and request written confirmation.
- If unsure, contact the Consumers Association of Singapore (CASE) or consider small claims tribunal options for disputes.
Customer experiences
Positive feedback
Some customers report health improvements such as better cholesterol, reduced inflammation, digestive improvements and increased energy. Many value the test-based nutritional approach and personalised results.
Negative feedback
Common negative themes include difficulty cancelling subscriptions, unexpected long-term commitments, cancellation fees if stopping before six months, and poor customer service experiences.
Documentation checklist
What to keep
- Order number, date of purchase and subscription confirmation emails.
- Payment receipts and bank or card statement entries showing charges.
- Screenshots of subscription pages, cancellation confirmations, and test results (e.g. BalanceTest).
How to present your case
- Summarise the timeline (signup, renewals, cancellation attempts) with dates and times.
- Attach copies or screenshots when contacting Customer Support, Apple or Google Play for refund disputes.
Common mistakes
Subscription surprises
Many issues arise from not realising a signup creates a recurring commitment or a typical six-month requirement. Read the terms at purchase and confirm whether a test was included to determine applicable guarantees.
Communication errors
Failing to cancel via the correct channel is common: Apple/Google subscriptions must be cancelled through the respective app stores, while web-managed subscriptions require account or support actions. Always obtain and save cancellation confirmation.
Comparative recap
Channel comparison
| Channel | How to cancel | Managed by | Refunds | Notice / key points |
|---|---|---|---|---|
| App Store (iOS) | iOS Settings → Your Name → Subscriptions → select Zinzino → Cancel | Apple | Handled by Apple (request via Apple) | Access until end of paid period; refunds via Apple |
| Google Play (Android) | Google Play → Payments & Subscriptions → Subscriptions → select Zinzino → Cancel | Handled by Google Play | Cancel at least 24 hours before renewal; access until end of paid period | |
| Web / Zinzino account | Log into account → Manage Subscriptions or contact Customer Support | Zinzino | Subject to Zinzino return/refund policy (14/30-day rules, guarantees) | May pause up to 3 months; early cancellation can incur set fees if before six-month term |
After cancelling
What to check
- Confirm cancellation by email or screenshot and monitor bank/card statements for recurring fees.
- Keep test results and receipts in case you need to claim a starter-order guarantee or dispute charges.
Help and official links
- Official Zinzino cancellation information: How to cancel the Zinzino subscription.
- Zinzino Singapore online shop (pricing and product pages): Zinzino Singapore shop.
- Refunds and complaints forum (official Zinzino forum summary): Zinzino refund & complaints policy (forum).
Address
Singapore registered office
ZINZINO SINGAPORE PTE. LTD., 140 PAYA LEBAR ROAD, #08‑10, AZ @ PAYA LEBAR, Singapore 409015.
Contact channel
For cancellations and refund enquiries, use the appropriate app-store cancellation route or log into your Zinzino account and contact Customer Support through the official site. Keep all documentation when you escalate a dispute.