Postclic premium unlimited: promotional offer at $1.36 for 48h, then $73.99 per month without commitment
Cancellation service #1 in Singapore
Cancellation Teksavvy: Easy Method
What is Teksavvy
Overview
TekSavvy is a Canadian internet and home phone service provider that offers residential and business broadband plans across Canada.
It operates on a subscription model and manages provisioning, billing, and customer support from Canada.
Service scope
TekSavvy primarily serves Canadian addresses; its policies and billing are based on Canadian operations and currency.
If you are in Singapore, note TekSavvy is not a local Singapore ISP and cancellation must follow TekSavvy’s stated processes.
How to cancel Teksavvy
Who can request cancellation
Cancellations must be requested by the account holder (the person named on the TekSavvy account).
Third-party requests or cancellation via app stores or third-party portals are not accepted.
Step-by-step cancellation
- Contact TekSavvy by phone or email as the account holder to request cancellation.
- Include written confirmation of the cancellation request and the requested effective date in your message.
- You may submit a cancellation up to 30 days in advance; the request is final once confirmed.
- TekSavvy takes up to 5 business days to process cancellation requests; keep records of communication.
- Do not attempt to cancel via the App Store, Google Play, or the MySavvy web portal - these are not valid cancellation channels.
What happens when you cancel
Service and access
Service will stop on the effective cancellation date you provided and confirmed with TekSavvy.
Auto-renewal of the service should cease once the cancellation is processed; verify you receive written confirmation.
Billing and account
Billing will be adjusted for unused prepaid service on a prorated basis where applicable.
Keep copies of cancellation confirmations and final invoices to avoid future billing confusion.
Will I get a refund?
Prorated service refunds
Unused prepaid service fees are refunded on a prorated basis based on days remaining in the monthly billing cycle.
Prorated refunds are typically processed within about 14 days after cancellation processing.
Activation, shipping, hardware exceptions
- If cancellation occurs at least 48 hours before scheduled installation, activation and monthly service fees can be fully refunded.
- If cancellation is less than 48 hours before scheduled installation, activation fees are non-refundable and shipping fees are generally non-refundable.
- Hardware charges are refundable if equipment is returned in good condition within the first 30 days; after 30 days a $25 restocking fee applies.
- No hardware refunds are issued after 90 days from purchase.
- If the service address does not qualify for service, TekSavvy issues a full refund for service, shipping, hardware, and invoiced fees once the hardware is returned in good condition.
Teksavvy plans and pricing
Where to check pricing
Pricing and plan details can change; always check TekSavvy’s official site or account materials for current plan information.
Do not rely on third-party summaries for final pricing - verify on the provider’s official channels.
Currency and availability
TekSavvy’s publicly available pricing is in Canadian dollars for Canadian services.
No SGD-denominated pricing for TekSavvy in Singapore was found; check official TekSavvy resources for updates.
Your consumer rights in Singapore
Refund and contract expectations
Under general consumer-protection principles, you are entitled to refunds and remedies that the provider’s policy and your contract provide.
For TekSavvy, insist on written confirmation of cancellation and any promised refunds to protect your rights.
Where to seek help in Singapore
If you have a dispute, you may contact local consumer bodies such as the Consumers Association of Singapore (CASE) for guidance or mediation.
For telecommunications-related disputes, consider contacting the Infocomm Media Development Authority (IMDA) or seeking legal advice or small-claims remedies if necessary.
Customer experiences
Positive feedback
Some customers praise TekSavvy’s knowledgeable, patient support agents and note reliable service with few outages.
Positive remarks include appreciation for affordable pricing and effective technical support in specific cases.
Negative feedback
Common complaints include frequent outages, inconsistent speeds, billing errors, and difficulties obtaining refunds.
Many reviewers report frustration when cancellation by email alone was insufficient and long wait times or unhelpful agents impeded resolution.
Documentation checklist
Essential items to prepare
- Account holder full name and account number.
- Clear written cancellation request including requested effective date.
- Preferred contact details (email and phone) for confirmation and refund notifications.
- Proof of payment (invoice, card statement) and original order/installation date.
Hardware return evidence
- Shipment tracking number and return courier receipt when returning equipment.
- Photographs of hardware condition before shipping, if possible.
- Keep copies of any return-authorisation or RMA from TekSavvy.
Common mistakes
Attempting invalid cancellation channels
A frequent error is trying to cancel via the App Store, Google Play, or the MySavvy web portal. These channels do not complete a TekSavvy cancellation.
Always contact TekSavvy by phone or email as the account holder to avoid this issue.
Insufficient cancellation details
Another common mistake is failing to include a written confirmation and an effective cancellation date. Vague or verbal requests can lead to continued billing.
Also, returning hardware late (beyond 30 days) can incur restocking fees or forfeited refunds; follow return windows precisely.
Comparative recap
Quick comparison
The table below summarizes key points about cancelling TekSavvy, refunds, processing times, and hardware returns.
Table summary
| Feature | What to expect |
|---|---|
| Cancellation method | Must be requested by account holder via phone or email; not via App Store/Google Play/MySavvy. |
| Processing time | Cancellation requests can be submitted up to 30 days in advance; processing takes up to 5 business days. |
| Service refund | Unused prepaid service refunded prorated (typically within ~14 days). |
| Hardware & fees | Full refund if returned in good condition within 30 days; $25 restocking after 30 days; no refunds after 90 days. |
After cancelling
Immediate steps
Keep written confirmation of cancellation and final invoices until any refunds have been completed and accounted for.
Return any provider-owned equipment promptly and keep tracking proof to qualify for hardware refunds where applicable.
Where to read more and check reviews
For a ready-made cancellation letter and guidance, see the TekSavvy cancellation template on Postclic:
To view user reviews and common experiences, consult consumer review pages:
For plan comparisons and availability notes (Canada-focused), see:
WhistleOut - TekSavvy plan example
Address
Mailing address for cancellations
TekSavvy Solutions Inc., Attention: Customer Service
800 Richmond Street, Chatham, Ontario N7M 5J5, Canada
Keep a copy
Send registered mail if returning physical documents and retain delivery proof. Always save electronic confirmations and correspondence.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.