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Cancel LIVELY
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Lively service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lively: Easy Method
What is Lively
Overview
Lively is a service from Best Buy Health that offers senior-focused mobile service, safety features and hearing-aid related products and support.
The service includes app-based features, subscription plans, and devices sold or supported through Lively and its partners.
Products and delivery
Lively sells mobile plans, safety devices and hearing aids, and provides tele-audiology and app-based controls for devices.
Some products and subscriptions are managed through app stores, and others are purchased directly from Lively’s website.
How to cancel Lively
Purchases via Apple App Store
- Cancel through your Apple App Store subscription settings; Lively cannot cancel App Store subscriptions for you.
- Access remains until the end of the paid period; no refund for that paid period. See guidance: Postclic - Cancel Lively.
- You can also view the Lively App listing for region-specific info: Lively on Apple App Store (SG).
Purchases via Google Play
- Cancel from Google Play > Subscriptions in the Google account used to buy the subscription.
- Refunds and cancellations for Play purchases are handled by Google per their policies; contact Google Play for refunds.
- Refer to the Postclic overview for steps and notes: Postclic - Cancel Lively.
Purchases via lively.com or My Account (web)
- Sign in to your account at Lively and use the cancellation form on your dashboard to cancel the plan.
- Alternatively contact U.S.-based Customer Care to cancel; see Lively help: Lively - Change or Cancel Your Plan.
- Cancellations made on the web take effect at the end of the current billing cycle; no prorated refunds unless required by law.
What happens when you cancel
Service access
Access continues until the end of the paid billing period for most subscription purchases.
For app-store subscriptions, the subscription remains active until that billing period expires.
Billing and renewal
Cancellations must generally be completed at least 24 hours before the next billing date to avoid renewal in the next cycle.
If you cancel after the cutoff, your account may renew for the next period and then cancel at the end of that period.
Data and account
Your account data and settings may remain accessible according to Lively’s terms; export or note important details before canceling if needed.
If you purchased hardware, device ownership and activation status may affect service behavior after cancellation.
Will I get a refund?
General subscription refunds
Paid subscription fees are non-refundable except where required by law or by the payment platform’s policies.
Lively’s terms state that subscription fees are not refundable in normal circumstances.
Device purchases and returns
- Devices bought directly from Lively have a 30-day return policy. Refund covers activation fee (minus a US$10 restock fee), device cost, and first month’s service; shipping is non-refundable.
- Refunds are processed after Lively receives the returned device and may take up to ~21 business days to appear.
- See device terms: Lively - Device Terms & Conditions.
Hearing aids and trials
Hearing aids sold by Lively typically include a 100-day risk-free trial with full refund and free return shipping if returned within the trial.
Warranties (e.g., 3-year coverage) may include loss/damage protection but can carry deductibles; check product-specific terms for amounts.
Lively plans and pricing
Current Singapore App Store prices
The Lively App Store listing in Singapore shows Platinum subscription options in SGD.
No Basic or free tier prices are listed for 2025/2026 beyond the Platinum options below.
Plan table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Platinum monthly | S$14.98 | Monthly | Full Platinum membership: unlimited access to all app features |
| Platinum yearly | S$149.98 | Annual | Full Platinum membership for one year |
Your consumer rights in Singapore
Contractual notes
Lively’s terms state that third-party enforcement rights under the Contracts (Rights of Third Parties) Act do not apply for Singapore consumers.
This means third parties generally cannot enforce Lively’s contract terms on your behalf.
Statutory consumer protections
- Local consumer protection laws (e.g., cooling-off, faulty goods) may provide additional rights that override or supplement Lively’s policies.
- If a statutory right applies in Singapore, it can affect refunds, repairs or returns despite Lively’s stated policies.
Timing and cancellations
To avoid an unwanted renewal, cancel at least 24 hours before the next billing date where stated in Lively’s terms.
Keep records of cancellation confirmation and timestamps in case you need to dispute a charge with your payment provider.
Customer experiences
Positive experiences
- Users report strong tele-audiology support, convenient remote adjustments, and satisfaction with sound quality for many hearing-aid customers.
- Some customers praised quick refund credits and durable devices with helpful Bluetooth and remote support features.
Negative experiences
- Common complaints include app connectivity and pairing problems, crashes, and occasional poor streaming audio quality.
- Some users report fit or comfort issues and mixed experiences with Bluetooth streaming performance.
Balanced takeaway
Overall reviews show that telehealth support and pricing are strengths, while app stability and streaming quality can be inconsistent for some users.
Consider trial periods and device guarantees (like the 100-day hearing-aid trial) when evaluating risk.
Documentation checklist
Before you cancel
- Order confirmation or receipt for the subscription or device.
- Account email and login details for lively.com or the app store account used to purchase.
When cancelling
- Cancellation confirmation screenshot or email from Lively, Apple, or Google Play.
- Any return authorization number or shipping tracking number for device returns.
For refunds or disputes
- Copies of Lively’s terms or device-return policy relevant to your purchase.
- Bank or card statements showing charges to support refund requests.
Common mistakes
Not checking purchase channel
Many customers try to cancel with Lively after buying via App Store or Google Play; those subscriptions must be cancelled through the app store account.
If you contact Lively without cancelling in the correct storefront, renewal charges can still occur.
Missing cancellation timing
Waiting until the day before renewal can be risky; cancellations usually must be completed 24 hours before the next billing date to prevent renewal.
Record the billing cycle date and confirm cancellation well before the cutoff.
Returning devices without required paperwork
Shipping back a device without the original receipt or following Lively’s return steps can delay or reduce refund amounts.
Follow Lively’s device-return instructions and retain tracking and confirmation.
Comparative recap
At-a-glance comparison
| Purchase method | How to cancel | Refunds |
|---|---|---|
| Apple App Store | Cancel via Apple App Store subscription settings. | No refund for the current paid period; refunds handled by Apple per their rules. |
| Google Play | Cancel via Google Play > Subscriptions in your Google account. | Refunds handled by Google Play according to their policy. |
| Direct (lively.com / My Account) | Sign in and use the cancellation form or call Customer Care to cancel. | No prorated refunds for subscriptions; device returns follow Lively’s return policy. |
After cancelling
Confirmations and records
Keep cancellation confirmation emails or screenshots until your billing cycle ends and any refunds (if applicable) are processed.
If charges continue, contact the payment provider and supply your cancellation evidence.
Helpful links
- How to change or cancel web plans: Lively - Change or Cancel Your Plan
- General cancellation overview (App Store / Google Play context): Postclic - Cancel Lively
- Terms for refunds and device returns: Lively - Terms and Lively - Device Terms & Conditions
Address
Mailing address
Lively from Best Buy Health
9390 Gateway Dr., Suite 100, Reno, NV 89521
Notes about formal notices
This U.S. address is listed as the primary mailing address accepted for formal cancellation notices via registered mail.
No Singapore-specific cancellation postal address was provided in the verified sources; use online cancellation channels where possible.