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Cancel EPIDEMIC SOUND
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Epidemic Sound service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Epidemic Sound: Easy Method
What is Epidemic Sound
Service overview
Epidemic Sound is a subscription-based music service that provides royalty-free tracks and sound effects for creators, agencies and businesses. Subscribers receive licensing to use the music in published content while the subscription is active.
Who uses it
The service is commonly used by YouTubers, podcasters, social media creators and small businesses who need cleared music for monetized or commercial content. Plans differ by number of channels, commercial rights and billing frequency.
How to cancel Epidemic Sound
Cancel web subscriptions (recommended)
- Sign in to your Epidemic Sound account on the website.
- Go to Account → Subscriptions → Manage Subscription → Cancel Subscription.
- Confirm the cancellation when prompted; cancellation must be completed via the website, not the mobile app.
Cancel App Store / Google Play subscriptions
- App Store (iOS): Open your Apple ID subscription settings in the App Store and cancel there. Do not expect cancellation inside the Epidemic Sound app to work.
- Google Play (Android): Open Google Play → Subscriptions and cancel from Google Play’s subscription settings. Cancelling inside the Epidemic Sound app will not stop Google Play billing.
What happens when you cancel
Access after cancellation
After you cancel, you keep access to Epidemic Sound’s catalog and licensing for the remainder of your paid billing period. You can continue downloading and using music until that period ends.
Published content and claims
Content published while your subscription was active remains cleared for monetization under Epidemic Sound’s licensing for that period. No new billing will occur after cancellation.
Will I get a refund?
Standard refund policy
Payments already made are generally non-refundable because users had access to the music catalog and licensing during the paid period. There is no automatic cooling-off or 14-day refund right stated publicly.
Exceptions and third-party purchases
- Discretionary refunds may be granted in exceptional circumstances (for example, unintended annual renewals), but these are not guaranteed.
- If you subscribed via Apple or Google, refund requests and disputes are handled by Apple/Google according to their policies, not directly by Epidemic Sound.
Epidemic Sound plans and pricing
Pricing table
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Creator (annual billing) | S$13.49 (approx) | annual | Unlimited downloads; monetize 1 channel per platform; social media, podcast, web; 30-day trial |
| Creator (monthly billing) | S$24.29 (approx) | monthly | Unlimited downloads; monetize 1 channel per platform; social media, podcast, web; 30-day trial |
| Pro (annual billing) | S$22.94 (approx) | annual | All Creator features plus commercial licensing for client work and digital ads; monetize 3 channels per platform; voiceovers |
| Pro (monthly billing) | S$53.99 (approx) | monthly | All Creator features plus commercial licensing for client work and digital ads; monetize 3 channels per platform; voiceovers |
| Business (annual billing) | S$40.49 (approx) | annual | All Pro features plus business/agency licensing, multiple seats, marketing & event use |
| Business (monthly billing) | S$101.24 (approx) | monthly | All Pro features plus business/agency licensing, multiple seats, marketing & event use |
Pricing notes
Prices above are USD-to-SGD conversions and approximate. Epidemic Sound does not display SGD pricing on its official site; final billed amounts may vary due to payment processors or taxes.
Your consumer rights in Singapore
Cooling-off and digital access
Singapore law does not guarantee a 14-day cooling-off period for digital services when access starts immediately. If you immediately receive the service, refund rights can be limited.
Dispute options
Contact Epidemic Sound customer support first to raise billing or refund issues. If unresolved locally, Singapore consumers can seek guidance from the Consumers Association of Singapore (CASE) for next steps.
Customer experiences
Positive feedback
- Many users praise the library quality, strong search filters (genre, mood, tempo) and straightforward monetization clearance for YouTube content.
- Some report fast resolution of third-party copyright claims by Epidemic Sound support.
Negative feedback
- Reports of unexpected charges, refused or delayed refunds, and confusion around upgrade terms (for example, annual upgrades not matching expectations).
- Some users describe slow or unresponsive customer support and difficulties getting promised refunds in disputed cases.
Documentation checklist
What to gather before you contact support
- Account email and username used with Epidemic Sound.
- Subscription type (Creator/Pro/Business) and billing interval (monthly/annual).
- Invoices or bank/card statements showing charges and renewal dates.
- Evidence of attempted cancellation (screenshots or timestamps) if available.
What to include in a refund/dispute request
- Clear description of the issue (e.g., accidental renewal, double charge, failure to cancel).
- Reference numbers from invoices or payment receipts.
- Preferred resolution (refund, partial refund, or account credit).
Common mistakes
Attempting to cancel in the mobile app
Many users try to cancel inside the Epidemic Sound mobile app; this does not stop billing for web subscriptions. Always log into the website for web-managed plans.
Not cancelling the correct platform subscription
If you subscribed through Apple or Google, cancelling on the Epidemic Sound site or app will not stop App Store/Google Play renewals. Cancel via your Apple ID or Google Play subscriptions to ensure billing stops.
Comparative recap
Quick comparison table
| Aspect | Website subscription | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Account → Subscriptions → Manage → Cancel | Cancel via Apple ID subscription settings | Cancel via Google Play subscription settings |
| Refunds | Generally non-refundable; discretionary exceptions possible | Refunds handled by Apple | Refunds handled by Google |
| Access after cancel | Access remains for remainder of billing period | Access remains for remainder of billing period | Access remains for remainder of billing period |
Takeaway
Cancel on the same platform that billed you. Expect access until the period ends and that refunds are not guaranteed unless an exceptional case is approved.
After cancelling
Next steps to monitor
- Confirm cancellation receipt from Epidemic Sound and keep any confirmation emails or screenshots.
- Watch your card or bank statement for any unexpected charges after the cancellation date.
Useful reference links
Address
Head office (listed)
167 - 169 Great Portland Street, W1W 5PF London, United Kingdom.
Notes about contact
Physical addresses are for corporate listings; most subscription management and support actions must be completed via the website or the billing platform (Apple/Google) used to purchase the subscription.