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Cancel FLOWKEY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Flowkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Flowkey: Easy Method
What is Flowkey
Overview
Flowkey is an interactive, subscription-based piano learning platform that offers sheet music, video tutorials, and real-time note recognition for learners at different skill levels.
Core features
Key features include separate hand practice, a “wait” mode, video-over-sheet-music playback, and progressive lessons aimed at beginners and adult learners.
How to cancel Flowkey
Cancel via web (browser)
- Log in on a PC or Mac.
- Click the gear icon (bottom left) → Account → Cancel/Unsubscribe.
- Recommended: cancel at least 24 hours before the next renewal to avoid being charged.
- Source: Flowkey help.
Cancel via App Store or Google Play
- App Store (Apple): cancel through the App Store (tap your profile → Subscriptions) or via device Settings (your name → Subscriptions).
- Google Play: cancel in Google Play Store → Subscriptions for the account used to purchase.
- Also cancel at least 24 hours before renewal to prevent charges.
- Source: Flowkey help.
What happens when you cancel
Access after cancellation
When you cancel, you generally keep access until the end of your paid billing period.
Access does not typically end immediately unless stated otherwise by the platform used for purchase.
Renewal and billing
Cancelling stops future automatic renewals; it does not usually issue a pro‑rata refund for the remaining period.
For App Store/Google Play purchases, billing and renewal are governed by Apple or Google, not Flowkey directly.
Will I get a refund?
Direct web purchases
Flowkey provides a voluntary 14-day cooling-off period for direct web purchases during which you may request a full refund if you change your mind.
After that 14-day period, refunds are generally not provided for direct web purchases.
App Store and Google Play purchases
- Refunds must be requested via Apple or Google Play procedures; Flowkey does not process refunds for those platforms.
- Follow the platform-specific refund flows in Apple’s or Google’s account/subscription support pages for requests.
- Reference: summary from Postclic: Postclic summary.
Flowkey plans and pricing
Available prices (Singapore App Store listing)
The following prices reflect in‑app purchase options visible in the Singapore App Store as of 21 Feb 2026.
Notes on periods
Exact billing periods (monthly, annual, multi-year) are not labelled in the App Store listing provided.
Open the Flowkey app with a Singapore App Store account to see which price corresponds to which billing cycle.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| flowkey Classic (SG App Store option) | S$28.98 | Unknown | Classic plan, likely shorter duration |
| flowkey Classic (SG App Store option) | S$57.98 | Unknown | Classic plan, medium |
| flowkey Classic (SG App Store option) | S$106.98 | Unknown | Classic plan, longer duration |
| flowkey Classic (SG App Store option) | S$164.98 | Unknown | Classic plan, likely annual or bundle |
| flowkey Premium (SG App Store option) | S$34.98 | Unknown | Premium plan, entry-level |
| flowkey Premium (SG App Store option) | S$179.98 | Unknown | Premium plan, medium |
| flowkey Premium (SG App Store option) | S$194.98 | Unknown | Premium plan, likely annual |
| flowkey Premium (SG App Store option) | S$199.98 | Unknown | Premium plan, possibly extended bundle |
Your consumer rights in Singapore
Key legal context
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) prohibits misleading or unfair trade practices and requires clear disclosure of key contract terms.
Sellers must not hide subscription traps; cancellation terms should be disclosed clearly under CPFTA principles.
Cooling-off and digital services
Statutory cooling-off rights in Singapore generally apply to certain direct sales and off‑premises contracts, not routinely to digital subscriptions.
Therefore, digital subscriptions usually do not have an automatic statutory 14‑day refund right in Singapore.
Flowkey’s voluntary position
Flowkey’s 14-day voluntary refund for direct web purchases exceeds the usual statutory protections for digital services in Singapore.
Keep receipts and correspondence if you rely on Flowkey’s voluntary refund policy when raising a dispute.
Customer experiences
Positive feedback
- Users praise the feature-rich design, hand-separated practice modes, and progressive lessons that motivate learners.
- Many report a wide song selection and responsive customer support as strengths.
Common complaints
- Technical recognition problems - app struggles to detect notes if timing or device conditions are not ideal.
- Content concerns - uneven course progression, limited or outdated song availability, and expiring promotional songs due to licences.
Documentation checklist
What to prepare before contacting support or requesting a refund
- Account email used for Flowkey and subscription platform (Web, Apple ID, or Google account).
- Proof of purchase: receipt, App Store/Google Play order ID, or card statement showing the charge.
- Subscription renewal date and billing method.
- Screenshots of subscription status in the Flowkey account or the platform’s subscription screen.
Why these items help
- They speed verification and make refund or dispute handling faster.
- Platform-specific receipts are often required for Apple/Google refund processes.
Common mistakes
Cancelling the wrong account
Users sometimes cancel a secondary or old account while the active subscription remains under a different email or platform account.
Always confirm which account or Apple/Google ID was used to purchase before cancelling.
Missing the 24‑hour window or expecting automatic refunds
Waiting until the renewal day can result in an unwanted charge; Flowkey recommends cancelling at least 24 hours before renewal.
Also, expecting an automatic refund for App Store/Google Play purchases is a common error - those refunds must go through Apple or Google.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund route, and key notes for each purchase channel.
How channels differ
| Purchase channel | How to cancel | Refund route | Notes |
|---|---|---|---|
| Web (browser) | Log in on PC/Mac → gear icon → Account → Cancel/Unsubscribe | Request refund from Flowkey (14‑day cooling‑off for direct web purchases) | Cancel ≥24 hours before renewal; refunds after 14 days generally not provided |
| App Store (Apple) | Cancel via App Store (profile → Subscriptions) or iOS Settings (your name → Subscriptions) | Request refund via Apple’s refund process | Flowkey cannot process Apple refunds; cancel ≥24 hours before renewal |
| Google Play | Cancel in Google Play Store → Subscriptions for the purchasing account | Request refund via Google Play refund procedures | Flowkey does not handle Google refunds; cancel ≥24 hours before renewal |
After cancelling
Immediate steps
- Check your subscription status in the platform you used to purchase (Flowkey account, Apple ID, or Google account).
- Save confirmation screenshots or emails showing the cancellation.
Helpful links
- How to unsubscribe from Flowkey Premium: https://help.flowkey.com/en/articles/4466433-how-do-i-unsubscribe-from-flowkey-premium
- Cancellation summary and refund notes (third‑party summary): https://www.postclic.com/en-za/letters/music-streaming/cancellation-flowkey/
Address
Company address
flowkey GmbH, Alt‑Moabit 103, 10559 Berlin, Germany.
Use for formal correspondence
Use this address for any written cancellation correspondence or dispute letters if required by formal process.