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Cancellation Loopcloud: Easy Method
What is Loopcloud
Service overview
Loopcloud is a subscription software service that gives musicians and producers access to a large library of samples, loops and sounds plus tools for organising and auditioning them.
The service runs as a desktop app and cloud subscription with points, storage and features that vary by plan.
How it is delivered
Subscriptions can be purchased on Loopcloud’s website or through mobile app stores (Apple App Store / Google Play).
Billing, access and cancellations differ depending on where you bought the subscription.
How to cancel Loopcloud
Cancel a web purchase (Loopcloud website)
- Sign in to your Loopcloud account on the web.
- Open the Current Plan section in your account settings.
- Click the "Cancel Subscription" link in the bottom-right corner and follow the prompts.
- Confirm cancellation when asked; keep any confirmation emails or screenshots.
Cancel an App Store or Google Play subscription
- If you subscribed via the Apple App Store, cancel in your Apple ID / Subscriptions settings (not on Loopcloud’s site).
- If you subscribed via Google Play, cancel in your Google Play account subscriptions (not on Loopcloud’s site).
- Loopcloud cannot directly cancel subscriptions made through Apple or Google - use the platform you purchased from.
What happens when you cancel
Access and renewal
When you cancel, the subscription will stop future renewals at the end of the current billing period unless you cancel immediately and receive different terms.
Access to subscription-only features typically ends when the subscription expires.
Data and purchased content
Content you have downloaded or permanently purchased remains yours, but desktop app features tied to an active subscription may be restricted.
Cloud storage associated with the plan may be reduced or suspended after cancellation; keep local copies of important files.
Will I get a refund?
Standard refund rights
As a consumer you have a 14-day cooling-off period to cancel without giving a reason, provided you have not downloaded the digital content or started the service.
Refunds during this 14-day window may be subject to deductions if services have been started or content accessed.
Other refund rules and time limits
Loopcloud may issue refunds in other circumstances, for example for fraudulent charges or where content was not downloaded.
Refunds are only available up to 60 days from the date of purchase if you meet the eligibility conditions.
Once digital content has been downloaded or the service started, refunds are typically limited or not available under the terms.
Loopcloud plans and pricing
Pricing summary (approx. ZAR)
The table below shows approximate South African Rand values converted from USD (rate used: 1 USD = ZAR 16.03).
Actual charges may differ due to exchange rates, VAT and local payment processing.
| Plan | Price (approx. ZAR) | Period | Features |
|---|---|---|---|
| Artist | ≈ R128.20 | Monthly | 100 points/month, 5 GB storage, full features |
| Artist | ≈ R1,282.72 | Annual | 1200 points/year, 5 GB storage, full features |
| Studio | ≈ R192.18 | Monthly | 300 points/month, 50 GB storage, full features |
| Studio | ≈ R1,922.40 | Annual | 3600 points/year, 50 GB storage, full features |
| Professional | ≈ R352.68 | Monthly | 600 points/month, 250 GB storage, full features |
| Professional | ≈ R3,527.56 | Annual | 7200 points/year, 250 GB storage, full features |
Your consumer rights in South Africa
Cooling-off and cancellation rights
As a consumer (not for business use) you typically have a statutory right to cancel within a short cooling-off period for distance or online purchases.
If digital content has been accessed or services started with your agreement, cooling-off rights may be reduced or lost.
Refunds and dispute resolution
Check Loopcloud’s refund policy and keep receipts and account records if you need to dispute a charge.
If you cannot resolve a refund dispute with Loopcloud, you may contact your payment provider or local consumer protection bodies in South Africa for guidance.
Customer experiences
Positive feedback
Many users praise Loopcloud for strong DAW integration and a useful subscription model that improves over time.
Customer support has received positive mentions for fast, helpful responses in some Trustpilot reviews.
Common complaints
Users report technical problems such as installation failures, exceeded device limits and app freezes in some cases.
Some users say accumulated credits or desktop app access become restricted if they cancel their subscription.
Documentation checklist
What to prepare before contacting support
- Account email and username used for the Loopcloud subscription.
- Order or invoice number and date of purchase.
- Payment method details (last 4 digits, payment platform, or receipt screenshot).
- Screenshots of your Current Plan page showing the active subscription.
If you need to escalate
- Copies of any cancellation confirmation or support ticket IDs.
- Evidence of downloads or lack thereof if you are claiming the 14‑day right to cancel.
- Bank card statements or payment provider reference numbers for disputed charges.
Common mistakes
Trying to cancel in the wrong place
Many users try to cancel an App Store or Google Play subscription from Loopcloud’s website; those subscriptions must be cancelled through Apple or Google account settings.
Always check where you originally purchased the subscription before attempting cancellation.
Assuming refunds apply after using the service
Expecting a full refund after downloading content or using the service is a common mistake; refunds are typically limited once content is accessed.
Keep proof of non-download if you intend to exercise a 14‑day cancellation right without deductions.
Comparative recap
Quick plan comparison
The table below contrasts the three main plans on monthly and annual bases so you can recap key differences at a glance.
| Plan | Price (approx. ZAR) | Period | Monthly points equivalent | Storage |
|---|---|---|---|---|
| Artist | ≈ R128.20 / ≈ R1,282.72 | Monthly / Annual | 100 pts / 100 pts avg | 5 GB |
| Studio | ≈ R192.18 / ≈ R1,922.40 | Monthly / Annual | 300 pts / 300 pts avg | 50 GB |
| Professional | ≈ R352.68 / ≈ R3,527.56 | Monthly / Annual | 600 pts / 600 pts avg | 250 GB |
After cancelling
What to check immediately
- Save any confirmation emails or cancellation screenshots for your records.
- Download any files or projects you will need after subscription access ends.
Useful official links
- How do I cancel my Loopcloud subscription?
- Refund and Cancellation Policy
- Loopcloud Terms of Service
- Trustpilot reviews (Loopcloud)
Address
Corporate postal address
Loopmasters Ltd, One, Bell Lane, Lewes, East Sussex, BN7 1JU, United Kingdom.
If you need to send a written notice or contract cancellation by post, use the address above and keep proof of posting.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Loopcloud subscription purchased via the website, sign in to your Loopcloud account, go to the Current Plan section in account settings, click 'Cancel Subscription', and follow the prompts. Remember to keep proof of cancellation.
To cancel your Loopcloud subscription from the Apple App Store, go to your Apple ID settings, navigate to Subscriptions, and cancel from there. Keep proof of your cancellation.
After cancellation, any content you downloaded or purchased remains yours, but access to subscription-only features will end. Ensure you keep local copies of important files as cloud storage may be reduced.
Yes, if you cancel within the 14-day cooling-off period and have not downloaded any content, you may receive a refund. However, deductions may apply if you accessed any services.
Loopcloud typically offers refunds for up to 60 days from the purchase date under certain conditions, such as fraudulent charges. Check your contract for specific terms regarding refunds.