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I hereby notify you of my decision to terminate the contract relating to the Qobuz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Qobuz: Simple Process
What is Qobuz
Overview
Qobuz is a subscription-based music streaming and download service focused on high-resolution audio and editorial content.
It offers lossless and hi-res streaming, curated editorial features, and cross-platform apps for listening and discovery.
Service focus
Qobuz emphasises audio quality and artist-focused revenue sharing compared with some competitors.
The platform includes curated playlists, a music magazine, and human-written reviews for discovery.
How to cancel Qobuz
Cancel via the Qobuz website (recommended)
- Log in to your account on qobuz.com.
- Go to "My Streaming Plan" (or the "My Streaming Plan" tab) in your account settings.
- Click "Unsubscribe" (or "Cancel Plan") on your active subscription and follow the on-screen instructions.
- Streaming continues until the end of the current paid period; your account and library remain accessible.
- Official help article: Qobuz Help Center - How do I cancel my subscription?
Cancel via app store purchases or by post
- If you subscribed through Apple, cancel via Apple’s subscription management in the App Store (not on Qobuz web).
- If you subscribed through Google Play, cancel via Google Play subscription settings (not on Qobuz web).
- Postal termination: you may send a registered letter to Qobuz’s termination address (see Address section below) if you prefer written notice.
What happens when you cancel
Access after cancellation
Your streaming access remains active until the end of your current billing period.
Your Qobuz account, playlists and library remain accessible in read-only form after the paid period ends.
Billing and auto-renewal
Auto-renewal stops at cancellation; you will not be charged for subsequent periods after the current one ends.
For app-store subscriptions, billing and renewal are managed by Apple or Google; check their receipts or subscription screens.
Will I get a refund?
Standard refund policy
Qobuz disclaims the 14‑day statutory withdrawal right for immediate-access digital content under its terms.
Because streaming and downloads begin immediately, customers typically waive the 14‑day cooling-off period and refunds are generally not provided.
Exceptions and special cases
- No refund is usually given for the unused portion of an annual subscription if you cancel early.
- Exceptional cases (serious hardship, verified service faults, relocation) may be considered but are not guaranteed.
- Relevant legal terms: Qobuz Terms.
Qobuz plans and pricing
Where to check prices
Always check Qobuz’s official site for the latest plans and regional pricing before subscribing.
Official pricing and plan details are listed on Qobuz’s website and in your account screens.
Availability in Singapore
Qobuz does not publish official Singapore prices and is not officially available in Singapore in the same way as some other countries.
If you are in Singapore, verify availability and the applicable currency on the official Qobuz site before subscribing.
Your consumer rights in Singapore
Statutory framework
Singapore’s Consumer Protection (Fair Trading) Act provides rights against misleading or unfair practices but does not create a general right to cancel digital services after access begins.
Standard no-refund clauses for immediate‑access digital content are generally enforceable when clearly communicated.
Practical advice and escalation
- If you experience defective service or incorrect billing, contact Qobuz support first and keep records of all communications.
- If unresolved, consider lodging a complaint with CASE (Consumers Association of Singapore) or request a chargeback from your payment provider when appropriate.
Customer experiences
Positive feedback
Users often praise Qobuz for its high-fidelity and hi-res audio quality and richer editorial content.
Many appreciate curated playlists, human-written reviews, and better perceived artist payouts compared with some other services.
Negative feedback
Recurring complaints include slow or unresponsive customer service and long response times for support requests.
Other issues reported: app glitches, weaker search/playlist tools, and occasional catalog gaps compared with competitors.
Documentation checklist
What to gather before contacting support
- Account email address and username used on Qobuz.
- Subscription confirmation or order ID from Qobuz, Apple, or Google Play.
- Payment method details and last charged date (card or PayPal transaction).
Additional helpful items
- Screenshots of your subscription page, receipts, or error messages.
- Copies of your cancellation confirmation (email or on-screen) and postal proof if you mailed notice.
Common mistakes
Cancelling via the wrong platform
Example: trying to cancel on qobuz.com when your subscription was billed by Apple or Google Play will not stop renewals.
Always check which provider charged you and cancel within their subscription manager if applicable.
Assuming automatic refunds or immediate termination
Example: expecting a pro‑rata refund for an annual plan - Qobuz typically does not refund unused months.
Also confirm cancellation by checking your account or receipts rather than assuming it completed.
Comparative recap
Quick comparison
| (period) | Method | Refund on cancel | Notes |
|---|---|---|---|
| Subscription period | Web (qobuz.com) | No (generally) | Cancel in "My Streaming Plan"; access until period end. See Help Center. |
| Subscription period | Apple / App Store | Managed by Apple | Cancel via Apple subscriptions; refunds handled by Apple where applicable. |
| Subscription period | Google Play | Managed by Google | Cancel via Google Play subscriptions; refunds handled by Google where applicable. |
| Subscription period | Postal (registered letter) | No (generally) | Send written termination to Qobuz address; keep proof of postage for records. |
After cancelling
Confirm and export
Keep your cancellation confirmation email or screenshot as proof of termination.
Export or back up playlists and downloads you want to keep before the subscription period ends.
Where to get help and next steps
- Qobuz support article on cancelling: How do I cancel my subscription?
- Qobuz legal terms for refunds and conditions: Qobuz Terms
- Independent how-to summary: Sharesub - Cancelling Qobuz guide
Address
Postal termination address
Qobuz, Service résiliation, 45 rue de Delizy, 93692 Pantin CEDEX, France.
Mailing recommendation
If you use postal cancellation, send by registered mail and keep proof of postage and delivery for your records.