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Cancel SOUNDTRAP
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Soundtrap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Soundtrap: Easy Method
What is Soundtrap
Overview
Soundtrap is a cloud-based digital audio workstation that lets users create, record and collaborate on music and podcasts online.
Key uses
It is used by beginners, educators and remote collaborators for real-time co-creation and editing across devices.
How to cancel Soundtrap
Cancel via the Soundtrap website (recommended)
- Log in to your Soundtrap account on the web.
- On the homepage click the ellipsis (⋯) next to your name.
- Select "Subscription".
- Click "Cancel subscription" and follow the prompts to confirm.
- After confirming, you keep paid features until the end of the current billing cycle.
Cancel via App Store or Google Play
- If you bought your subscription through Apple App Store, cancel in Apple’s subscription settings (on iOS Settings or via your Apple account).
- If you bought via Google Play, cancel in Google Play > Subscriptions.
- Soundtrap cannot cancel App Store or Google Play subscriptions directly for you.
What happens when you cancel
Access after cancellation
When you cancel a paid Soundtrap subscription you retain access to paid features until the current billing period ends.
Account and data
Your projects and account data remain available under your account after cancellation.
Downloaded or exported files remain yours; cloud projects stay in your account but may be restricted from paid features once the billing period ends.
Will I get a refund?
General refund policy
Soundtrap's public documentation does not promise automatic refunds or a 14-day cooling-off period.
Refunds are not automatically granted and are handled case-by-case by support or by the payment provider.
Exceptions and store purchases
- Purchases made through Apple or Google must use the respective store refund mechanisms.
- Canceling does not automatically trigger a pro-rata refund; you usually keep access until period end without refund for unused days.
- If you believe you have a special case (billing error, duplicate charge), contact Soundtrap support with evidence or follow your payment provider’s dispute procedure.
Soundtrap plans and pricing
Pricing table
| Plan | Price | Period |
|---|---|---|
| Soundtrap Supreme (in-app purchase) | S$20.98 | unspecified (likely monthly) |
| Soundtrap Music Production (in-app purchase) | S$24.98 | unspecified (likely monthly) |
| Soundtrap Sound Starter (in-app purchase) | S$17.98 | unspecified (likely monthly) |
| Soundtrap Premium (in-app purchase) | S$14.98 | unspecified (likely monthly) |
| Soundtrap Production & Vocals (in-app purchase) | S$29.98 | unspecified (likely monthly) |
| Soundtrap Production & Vocals (annual? or bulk) (in-app purchase) | S$249.98 | unspecified (possible annual or multi-seat) |
| Soundtrap Music Production (annual? or bulk) (in-app purchase) | S$229.98 | unspecified (possible annual or multi-seat) |
| Soundtrap Vocals & Songwriting (annual? or bulk) (in-app purchase) | S$229.98 | unspecified (possible annual or multi-seat) |
| Soundtrap Vocals & Songwriting (in-app purchase) | S$24.98 | unspecified (likely monthly) |
| Soundtrap Sound Starter (annual? or bulk) (in-app purchase) | S$179.98 | unspecified (possible annual or multi-seat) |
Notes on pricing
Prices are taken from in-app purchase listings for Soundtrap in the Singapore App Store.
Periods are not explicitly stated on the listing; consult the store purchase details when buying.
Your consumer rights in Singapore
Cooling-off rules
Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), a limited 5-business-day cooling-off right applies only to unsolicited or direct-sales contracts.
Online digital subscription services like Soundtrap are generally excluded from that limited cooling-off protection.
Practical implications
- Soundtrap is not required under current Singapore law to offer a 14-day automatic refund for online digital subscriptions.
- If you face billing disputes, raise them with your payment provider or the platform store (Apple/Google) where applicable.
Customer experiences
Positive feedback
Many users praise Soundtrap as beginner-friendly, cloud-based, and effective for collaboration and education.
Reviewers note an intuitive interface and easy sharing for group projects.
Negative feedback
- Some users report bugs: lost projects, crashes, glitches and export or saving problems.
- There are complaints about difficulty cancelling subscriptions and repeated charges in some cases.
- Support responsiveness is reported as a pain point for issues like latency, refunds and cancellations.
Documentation checklist
Before contacting support
- Account email and username used with Soundtrap.
- Receipt or invoice for the subscription (store or email receipt).
- Date(s) and amount(s) of the charge(s).
Helpful attachments
- Screenshots of your subscription page or billing history in Soundtrap.
- Screenshots of App Store / Google Play purchase history if bought through a store.
- Transaction IDs from your bank or payment provider if available.
Common mistakes
Not checking where you purchased
Many users try to cancel inside Soundtrap after buying through Apple/Google; those subscriptions must be canceled in the store.
Always check whether the charge came from the App Store, Google Play or Soundtrap directly before proceeding.
Assuming automatic refunds
Some customers expect a 14-day automatic refund or pro-rata refunds; Soundtrap does not publish such a guarantee.
If you cancel expecting a refund for unused days, you may be disappointed; keep receipts and contact support for exceptions.
Comparative recap
Quick comparison table
| Channel | Cancellation method | Refunds | Notes | Period |
|---|---|---|---|---|
| Web (Soundtrap website) | Log in → ellipsis (⋯) next to your name → Subscription → Cancel subscription | No automatic refunds; case-by-case via support | Retain access until end of billing cycle | unspecified |
| Apple App Store | Cancel via iOS Settings or Apple account subscription management | Refunds handled by Apple via their process | Soundtrap cannot cancel or refund App Store purchases directly | unspecified |
| Google Play | Cancel via Google Play > Subscriptions | Refunds handled by Google Play policies | Soundtrap cannot cancel or refund Google Play purchases directly | unspecified |
Takeaway
Cancel on the platform where you purchased to avoid delays: web cancellations for direct purchases; store cancellations for in-app purchases.
After cancelling
What to check next
- Confirm cancellation email or notification from Soundtrap or your app store.
- Verify next billing date on your account to ensure recurring payments have stopped.
Helpful links
Address
Corporate address
4 World Trade Center, 150 Greenwich Street, 62nd Floor, New York, NY 10007, United States.
Notes on contacting
For billing disputes include the documentation checklist items when you contact support or your payment provider.