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I hereby notify you of my decision to terminate the contract relating to the Starmaker service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Starmaker: Easy Method
What is Starmaker
Overview
StarMaker is a mobile karaoke and social music app that lets users sing, record, edit, and share performances. It provides a large song library, voice effects, duet features, live rooms and social interactions.
Where it runs
The app is available on iOS and Android and also offers direct subscriptions via its website. Billing and support routes differ depending on the platform used to subscribe.
How to cancel Starmaker
Cancel on iOS (App Store)
- Open iPhone Settings → tap your name → Subscriptions → select StarMaker.
- Tap "Cancel Subscription". This stops auto‑renewal but keeps access until the billing period ends.
- For refunds, contact Apple directly (Apple handles App Store refunds).
Cancel on Android (Google Play)
- Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → StarMaker.
- Choose "Cancel subscription". Auto‑renewal stops; access continues until the period ends.
- Request refunds from Google Play when appropriate (Google handles Play refunds).
Cancel via Web / Direct purchase
- If you subscribed on StarMaker’s website, send a written cancellation notice to appsupport@starmakerstudios.com.
- Delete the app from your device after cancelling to prevent confusion; StarMaker disclaims refunds for web cancellations.
- Allow at least 24 hours before renewal; cancellations within 24 hours of billing may be too late to stop charges.
What happens when you cancel
Access after cancelling
Cancelling stops auto‑renewal but does not immediately remove access. You retain paid features until the end of the current billing period.
Billing and timing
StarMaker’s backend can initiate billing during the final 24‑hour window before renewal. Cancel at least 24 hours before the scheduled renewal to avoid being charged for the next period.
Account and data
Cancelling a subscription does not necessarily delete your account or content. If you want your data removed, contact appsupport@starmakerstudios.com and follow the app/account deletion steps.
Will I get a refund?
App Store and Google Play refunds
- Refunds for App Store subscriptions are handled exclusively by Apple; for Google Play subscriptions they are handled exclusively by Google.
- StarMaker disclaims liability for subscription refunds processed through Apple or Google.
Web / direct purchase refunds
- StarMaker does not guarantee refunds for web or direct purchases; requests are handled case‑by‑case and outcomes are not guaranteed.
- Keep documentation and be prepared that web refunds are narrowly applied by StarMaker.
Common refund windows and exceptions
- Platforms commonly consider refund requests within about 15 days for technical or duplicate charges, but "forgot to cancel" refunds are rarely granted.
- Specific non‑subscription contexts (e.g., narrow educational refund rules) do not apply to standard subscriptions.
Starmaker plans and pricing
Overview of plans
Below are StarMaker subscription and in‑app pricing items drawn from available regional listings and typical in‑app store prices.
Notes on currency
Subscription plans are listed in USD with approximate SGD conversions where noted. In‑app purchase prices are shown in SGD as reported.
| Plan | Price | Period | Features |
|---|---|---|---|
| StarMaker Pro - 1 Week (USD) | US$7.99 (~S$11.00 - S$12.00) | Weekly | Full Pro access |
| StarMaker Pro - 1 Month (USD) | US$14.99 (~S$21.00 - S$23.00) | monthly | Full Pro access |
| StarMaker Pro - 1 Year (USD) | US$59.99 (~S$85.00 - S$93.00) | annual | Full Pro access |
| In‑App Purchases - Full Access to Sing All Songs + No Ads | S$9.98 | One‑off | All‑song access + ad‑free |
| In‑App Purchases - Exclusive Access to All Songs + Early Access to New Releases | S$2.98 | One‑off | Exclusive song access + early releases |
| In‑App Purchases - 60 Coins | S$0.98 | One‑off | Virtual currency |
| In‑App Purchases - 420 Coins | S$9.98 | One‑off | Virtual currency |
| In‑App Purchases - 600 Coins | S$14.98 | One‑off | Virtual currency |
| In‑App Purchases - 1200 Coins | S$29.98 | One‑off | Virtual currency |
| In‑App Purchases - 3000 Coins | S$69.98 | One‑off | Virtual currency |
| In‑App Purchases - 6000 Coins | S$149.98 | One‑off | Virtual currency |
Your consumer rights in Singapore
Cancellation and platform rules
Under Singapore law consumers may cancel subscriptions, but you must follow the procedures of the platform you used (App Store, Google Play, or the web).
Late cancellations within 24 hours of renewal may not prevent the charge because of backend billing timing.
Refund entitlements
- There is generally no statutory right to a refund for change of mind on subscription services in Singapore.
- Refund eligibility depends largely on the platform (Apple/Google) for app store purchases, and those platforms use limited windows (commonly ~15 days) for technical or duplicate disputes.
Dispute resolution
StarMaker’s Terms may require arbitration in Singapore (SIAC) for disputes and often bar class actions. Check the Terms of Service for binding dispute procedures.
Keep records and act promptly if you plan to raise a dispute or request a refund through a platform or directly with StarMaker.
Customer experiences
Positive feedback
- Many users praise StarMaker for a large song library, user‑friendly interface and strong social features (duets, live rooms, voice effects).
- Regional app store reviewers in Singapore have left high ratings and positive comments on usability and content variety.
Negative feedback
- Reported issues include unexplained account bans, slow or unresponsive support, fake engagement (bots), spam and moderation inconsistencies.
- Technical complaints often mention audio sync, recording glitches, shrinking song availability, harassment and pressure to spend in‑app.
Documentation checklist
What to gather before contacting support
- Proof of purchase: App Store / Google Play receipts, or website order confirmation emails.
- Subscription details: plan name, billing date, transaction ID and the platform used to subscribe.
- Screenshots of subscription management screens, receipts and any error messages.
- Copies of any correspondence with StarMaker or the app store regarding cancellation or refund requests.
Why documentation matters
Platforms and StarMaker require accurate transaction details to process cancellations or refund requests. Well‑organized evidence speeds up review.
If you escalate a dispute, documentation is essential for arbitration or platform dispute forms.
Common mistakes
Missing the 24‑hour deadline
Users often cancel within 24 hours of renewal and still get charged because billing was already initiated. Cancel earlier to be safe.
Asking the wrong party for a refund
Many users request refunds from StarMaker for App Store or Google Play charges; Apple and Google control those refunds, so direct your request to the platform used.
Deleting app before cancelling
Deleting the app without cancelling the subscription does not stop billing. Always cancel via the subscription manager on the platform before removing the app.
Comparative recap
Quick comparison
The table below summarizes how subscription types differ in cancellation path, refund responsibility and typical price points.
How to read this table
The "Period" column indicates the billing period; monthly = monthly, annual = annual, Weekly is shown for weekly plans.
| Type | How to cancel | Refund handled by | Typical cost | Period |
|---|---|---|---|---|
| App Store subscription | iPhone Settings → Subscriptions → StarMaker → Cancel | Apple | US$7.99 - US$59.99 (examples) | monthly / annual / Weekly |
| Google Play subscription | Google Play → Subscriptions → StarMaker → Cancel | US$7.99 - US$59.99 (examples) | monthly / annual / Weekly | |
| Web / direct subscription | Email appsupport@starmakerstudios.com to cancel | StarMaker (case‑by‑case) | Varies; often same plans listed in USD | monthly / annual |
| In‑app purchases (coins, one‑off packs) | Purchase managed via App Store / Play Store purchase history | Apple or Google | S$0.98 - S$149.98 (coins and packs) | One‑off |
After cancelling
Check access and receipts
Confirm that auto‑renewal shows as cancelled in your App Store or Google Play subscription manager. Keep the final receipt for your records.
Where to get help and further actions
- If you need the App Store listing or to verify the app details, see the official App Store page: StarMaker on the App Store (SG).
- For web/direct cancellations or account issues email: appsupport@starmakerstudios.com and include transaction details.
Address
StarMaker operational address (Singapore)
7 Straits View, Marina One East Tower, #05-01, Singapore 018936
Support email
For cancellations or account inquiries: appsupport@starmakerstudios.com