Cancellation Waves: Easy Method

What is Waves

Overview

Waves is a music-streaming and experiences platform that offers a library of tracks, playlist tools, and event-style experiences listed by hosts and captains. It operates via web and mobile apps and handles bookings, payments, and listings.

How the service is structured

The platform distinguishes between explorers (customers) who book experiences and captains (hosts) who run them. Waves provides FAQ and policy pages that describe booking, cancellations, and payment terms.

How to cancel Waves

Cancelling an Explorer booking (step-by-step)

• Open the Waves app or website and sign in to your account.
• Go to your bookings or bookings history and locate the reservation you wish to cancel.
• Select “Cancel booking” (or similar) and follow the on-screen prompts to confirm.
• Note the booking time relative to the activity start to determine refund eligibility.

Cancelling as a Captain or deleting an unconfirmed listing

• If a Captain cancels a confirmed booking, Waves states the Explorer receives a full refund with no questions asked.
• Deleting an unconfirmed experience or listing carries no penalty according to Waves’ FAQ.
• For account-level subscription cancellations, follow in-app subscription controls (App Store / Google Play) or the Waves account settings on the website.

What happens when you cancel

Access after cancellation

When you cancel an experience, your access to that specific booking ends and you will not be able to join the event. Any downloadable or on-demand content tied to that booking may also be revoked.

Renewal and account effects

Cancelling a single booking does not necessarily close your Waves account. Recurring subscriptions must be cancelled separately in the app store or Waves account settings.

Will I get a refund?

Standard refund rules for Explorer cancellations

• More than 48 hours before activity start → full refund less administrative fee.
• 24 - 48 hours before activity start → 50% refund less administrative fee.
• Less than 24 hours before activity start → no refund.

Exceptions and other refund notes

• If a Captain cancels your booking, Waves states you will receive a full refund (no questions asked).
• Waves’ privacy policy and waivers state that all purchases made on the web or app are explicitly non‑refundable, even where a cancellation policy might otherwise apply. This may affect payment handling and refunds.

Waves plans and pricing

Current rate snapshots

Below are example snapshots of WAVES (cryptocurrency) conversion rates reported in the verified data set. Prices fluctuate in real time; these are sample records only.

Table of available snapshots

Your consumer rights in Singapore

General refund rights (CPFTA)

Under Singapore law (Consumer Protection (Fair Trading) Act), there is no automatic right to a refund simply because you changed your mind. Refunds are typically required for defective or misrepresented goods or services.

Other protections and recourse

• The “Lemon Law” lets consumers seek repair, replacement or refund for defects within six months of delivery for qualifying purchases.
• Certain regulated contracts (direct sales, some long-term holiday contracts) may offer a 5-working-day cooling-off right, but typical Waves bookings are unlikely to qualify.
• If you believe you were treated unfairly, you can pursue recourse via CASE or the Small Claims Tribunal depending on the dispute amount and nature.

Customer experiences

Summary of reported positive points

Some users appreciate Waves’ variety of content and the ability to book niche, local experiences or access diverse music catalogs through the app.

Summary of reported negative points

Public reviews and forum posts report issues such as unexpected fees, held funds, slow customer support response times, payroll or payment errors, and inconsistent app/browser behaviour.

These reports suggest exercising caution: keep records of transactions and communicate promptly with Waves support if issues arise.

Documentation checklist

What to collect before you cancel

• Booking confirmation and reservation ID (email or in-app).
• Payment receipts or card statements showing the charge.
• Screenshots of booking dates, terms, and any messages with the Captain.

What to keep if you need to escalate

• Copies of all correspondence with Waves support and the Captain.
• Timing evidence showing when you cancelled relative to the activity start.
• Any refunds or bank statements showing returned amounts (or lack thereof).

Common mistakes

Assuming an automatic refund

Example: Cancelling less than 24 hours before start expecting a full refund. Waves’ stated policy specifies no refund in that window for Explorers.

Relying only on in-app notes without saving proof

Example: Not saving confirmation emails or screenshots. If a dispute arises, having clear evidentiary records (IDs, timestamps, receipts) strengthens your case with support or a tribunal.

Comparative recap

Quick comparison table

After cancelling

What to watch for

Monitor your payment method and Waves account for refund postings. Refunds may be subject to administrative fees or subject to the platform’s non‑refund clause in waivers.

Where to get official help

• Waves FAQ (booking & cancellation details): Waves FAQ
• Waves privacy policy and waivers (payments and non‑refund clause): Privacy Policy & Waivers
• Overview of refund rules in Singapore (consumer refund guidance): Singapore refund policy overview

Address

Registered contact location

68 Circular Rd, Unit 02-01, Singapore 049422

Notes on contacting

Use the Waves in-app support or the official FAQ pages for the fastest route to resolution. Keep your booking reference and receipts handy when you contact support.