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Cancellation Clickasnap: Easy Method
What is Clickasnap
Overview
Clickasnap is a photo-sharing platform that lets creators upload images and earn from views and engagement. It offers free and paid membership tiers with added tools and exposure for paying members.
How it operates
Members may subscribe to monthly or annual plans to access premium features such as unlimited uploads, ad-free viewing, and advanced tools. Subscriptions are billed either via the website or through Apple/Google app stores depending on how you subscribed.
How to cancel Clickasnap
Cancel via App Store / Google Play
- If you subscribed through Apple or Google, you must cancel directly in your Apple or Google subscription settings.
- Clickasnap cannot cancel subscriptions made through the App Store or Google Play on your behalf.
- For the Clickasnap iOS listing see: Clickasnap on the Singapore App Store.
Cancel via Clickasnap website
- Log into your Clickasnap account on the website.
- Go to Account Settings → Membership → Manage Plan → click "Cancel plan and continue as free".
- Paid benefits continue until the end of the current billing period.
Cancel via email
- You can request cancellation by emailing [email protected].
- State your account email, subscription plan, and request cancellation; cancellation is effective on receipt.
What happens when you cancel
Access after cancellation
When you cancel a paid plan, your paid benefits remain active until the end of the current billing period. After that date your account reverts to the free tier.
Renewals and billing
If your subscription was managed by Apple/Google, future renewals must be stopped in their systems to prevent further charges.
Account data and content
Canceling a paid subscription does not automatically delete your Clickasnap account or uploaded content. Your images and basic account remain unless you request account deletion separately.
Will I get a refund?
Standard refund policy
All sales for monthly or annual subscriptions are generally final; there is no automatic cooling-off period for refunds.
Auto-renewal exception
- Clickasnap will issue a refund for charges related to auto-renewals if requested within 14 days of the payment being taken.
- You must contact support within that 14-day window to request a refund of an auto-renewal charge.
How to request a refund
Contact [email protected] as soon as possible with proof of the renewal charge and your account details. Refunds for App Store or Google Play charges may need to be processed via Apple or Google according to their policies.
Clickasnap plans and pricing
Pricing summary
The prices below are the exact SGD values shown in the Singapore App Store as provided in the verified data.
Notes on web pricing
Web-based pricing on clickasnap.com is shown in GBP and may differ from the App Store SGD values listed below.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Pro Monthly | S$12.98 | monthly | Premium experience, advanced tools, exposure etc. |
| Focused Monthly | S$8.98 | monthly | Ad-free environment, everything in Upload+ |
| Upload + Monthly | S$5.98 | monthly | Unlimited uploads, Paid-per-view benefit, community access |
| Pro Annual | S$99.98 | annual | Same as Pro Monthly, billed annually |
| Focused Annual | S$69.98 | annual | Same as Focused Monthly, billed annually |
| Upload + Annual | S$34.98 | annual | Same as Upload + Monthly, billed annually |
Your consumer rights in Singapore
Local consumer protections
Singapore consumers are protected by local consumer laws and agencies. If you believe a digital service failed to meet reasonable expectations, you can seek advice from local consumer bodies such as CASE.
Practical steps if you have a dispute
- Retain receipts and transaction IDs for any disputed charges.
- Contact Clickasnap support first to request resolution and any refund within applicable windows (e.g., 14 days for auto-renewals).
- If unresolved, consider filing a complaint with local consumer protection agencies or seeking alternative dispute resolution.
Customer experiences
Positive experiences
- Some users enjoy the community aspects and creative exchange on the platform.
- Under recent policy updates the company refund legitimate auto-renewal claims made within 14 days, which some users have welcomed.
Negative experiences
- Reports include unexpected charges after cancellation and confusion over whether a subscription was actually cancelled.
- Other complaints mention difficulties deleting accounts, limited earnings potential, and mixed customer-service experiences.
Documentation checklist
Essential items to have
- Your Clickasnap account email address and username.
- Proof of payment (credit card statement, App Store receipt, Google Play receipt).
- Transaction ID and date of the charge you wish to dispute.
Helpful extras
- Screenshots of your Membership page showing plan name and renewal date.
- Any email correspondence with Clickasnap support, including confirmation of cancellation if already received.
Common mistakes
Assuming cancellation via app is enough
Many users mistakenly believe deleting the app cancels their subscription. Removing the app does not stop billing if the subscription was managed in Apple or Google.
Missing the refund window
Waiting too long to request a refund for an auto-renewal is a frequent error. Clickasnap requires refund requests within 14 days of the renewal charge.
Not saving confirmation
Users often fail to keep cancellation confirmation or receipts. Without evidence, disputes take longer to resolve and may be harder to win.
Comparative recap
Quick comparison
The table below compares cancel methods, refund windows, and where to act depending on how you subscribed.
How to decide
If you subscribed via the App Store/Google Play, act in those stores. If you subscribed via the website, you can cancel in your account or email [email protected].
| Cancel method | Where to act | Refund window | Period |
|---|---|---|---|
| App Store / Google Play | Apple/Google subscription settings | Depends on store; contact store support | monthly / annual |
| Website (Clickasnap account) | Account Settings → Membership → Manage Plan | Auto-renewal refunds if requested within 14 days | monthly / annual |
| Cancel by email | [email protected] | Refunds for auto-renewals if requested within 14 days | monthly / annual |
After cancelling
What to confirm
- Keep any cancellation confirmation emails or screenshots of the Manage Plan page showing "Cancel plan and continue as free".
- Verify that no further charges appear on your statement after the billing period ends.
Where to get help
- Contact Clickasnap support via email: [email protected].
- If you used the iOS app, view the app listing: Clickasnap on the Singapore App Store.
Address
Corporate address
Videscape Limited, Shelton Street, 71-75, London, WC2H 9JQ, United Kingdom.
Alternative legal address
Audrey House, 16-20 Ely Place, London, EC1N 6SN, United Kingdom.
Similar cancellation services
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Clickasnap subscription via the website, log into your account, navigate to Account Settings → Membership → Manage Plan, and click 'Cancel plan and continue as free'. Your paid benefits will remain until the end of the current billing period.
If you subscribed through the App Store, you must cancel directly in your Apple or Google subscription settings. Clickasnap cannot cancel subscriptions made through the App Store or Google Play on your behalf.
You can request a refund for auto-renewals if you contact [email protected] within 14 days of the payment being taken. Otherwise, all sales are generally final.
When you cancel your Clickasnap subscription, your account and uploaded content remain intact unless you request account deletion separately. Your account will revert to the free tier after the current billing period.
To cancel your Clickasnap subscription via email, send a request to [email protected], including your account email and subscription plan. Cancellation is effective upon receipt.