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Cancel TWINKLE
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I hereby notify you of my decision to terminate the contract relating to the Twinkle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Twinkle: Easy Method
What is Twinkle
Service overview
Twinkle is a subscription-based educational service focused on personalised learning resources for young children. It offers worksheets, quizzes and activities designed to support early learning and development.
How it is delivered
Twinkle is available via web access (twinkleapp.me) and mobile app listings, with digital purchases and one-time in-app packs. Account and purchase management depend on how you subscribed.
How to cancel Twinkle
For iOS (App Store)
- Open the App Store on your iPhone or iPad, tap your profile, then Subscriptions.
- Find the Twinkle subscription and choose Cancel Subscription to stop future renewals.
- Apple handles cancellations and refunds for App Store purchases; Twinkle does not manage refunds for iOS purchases.
- App Store listing (reference): Twinkle on the App Store.
For Android (Google Play)
- Open Google Play on your device, tap Menu > Subscriptions, then select Twinkle and Cancel.
- Google Play normally manages cancellations and refunds for subscriptions made through its platform.
- If you have trouble, check your Google Play account purchase history or Google Play Help for next steps on refunds.
For Web (twinkleapp.me)
- Sign in at your Twinkle web account and go to Account or Subscriptions to cancel to prevent renewal.
- Cancellation takes effect at the end of the current billing term; there is no automatic refund unless Twinkle agrees.
- To request support or a discretionary refund, contact Twinkle support at support@twinkleapp.me.
What happens when you cancel
Access and service period
When you cancel, the subscription remains active until the end of the then-current term and will not renew afterward.
You will retain access to paid features for the remainder of that billing period unless otherwise stated by Twinkle.
Account and data
Your account and any uploaded or generated content are typically retained unless you delete the account or request data removal.
If you need data deletion, contact support@twinkleapp.me and request account removal or data export instructions.
Will I get a refund?
Web subscriptions (twinkleapp.me)
Twinkle’s Terms state there is no statutory right of withdrawal for web subscriptions and refunds are at Twinkle’s sole discretion.
If you believe you are due a refund, contact support@twinkleapp.me with your order details and request review.
App Store and Google Play purchases
For App Store (iOS) purchases, Apple handles refunds and cancellations; Twinkle does not process refunds for iOS sales.
For Google Play purchases, the Twinkle Terms do not explicitly address Google Play, but standard practice is that Google Play handles cancellations and refunds.
Other Twinkle services and exceptions
Separate Twinkle entities (e.g., Twinkle Play, mytwinkle.com) may have different refund windows and rules, such as 14-day returns or specific delivery cancellation deadlines.
Check the specific service’s return and refund policy for those offerings before requesting a refund.
Twinkle plans and pricing
Overview of in-app purchases
The pricing below is drawn from the App Store listing and reflects one-time in-app purchase packs and a full version unlock.
Prices may have changed since the last listing; use this table as historical/reference pricing only.
| Plan | Price | Period |
|---|---|---|
| Full Version with ALL Features | S$5.98 | One-time |
| Full Song Pack | S$2.98 | One-time |
| Peekaboo game pack | S$2.98 | One-time |
| Connect the dots pack | S$2.98 | One-time |
| Puzzle game pack | S$2.98 | One-time |
| Counting game pack | S$2.98 | One-time |
| Coloring pages pack | S$2.98 | One-time |
| Maze game pack | S$2.98 | One-time |
| Memory match pack | S$2.98 | One-time |
| Opposite game pack | S$2.98 | One-time |
Your consumer rights in Singapore
Digital subscriptions and cancellations
Twinkle’s web Terms state there is no right of withdrawal for their web subscriptions and that refunds are discretionary.
In Singapore, consumer protections for digital content vary; entitlement to refunds depends on the nature of the product, the terms agreed, and whether a statutory rule applies.
Physical goods and gift deliveries
For Twinkle gift or delivery services (different entities such as mytwinkle.com), mandatory consumer rights apply and will prevail over contractual terms if there is a contradiction.
If you believe your statutory consumer rights in Singapore are engaged, keep evidence and consider contacting local consumer advice organisations for guidance.
Customer experiences
Positive reports
- Some users have reported successful use of Twinkle-related teaching platforms and receiving payment for teaching work in Singapore.
- Positive anecdotal feedback includes hiring and class delivery success on associated Twinkle platforms.
Concerns and risks reported
- Twinkle’s Terms include binding arbitration and no class actions plus discretionary refunds, which some users view as unfavourable.
- Related or similarly named sites have been flagged by trust checkers, which may affect perception; exercise caution and verify official sources before transacting.
Documentation checklist
What to collect before contacting support
- Order or receipt number (App Store/Google Play or web order reference).
- Date of purchase, product or pack name, and payment method used.
- Screenshots of subscription status, purchase confirmations, and account settings showing the subscription.
Where to send your request
- For web account issues and discretionary refund requests, email support@twinkleapp.me with the above documentation.
- For App Store purchases, submit a refund request through Apple; for Google Play, use Google Play’s refund flow.
Common mistakes
Not cancelling in the right place
Users often try to cancel a subscription through Twinkle’s website when the purchase was made via App Store or Google Play.
Always cancel through the same store where you purchased the subscription (Apple App Store or Google Play) to stop billing.
Assuming refunds are automatic
Many expect an immediate refund after cancelling; Twinkle states web refunds are discretionary and App Store/Google Play refunds are handled by those stores.
Keep expectations realistic and gather evidence before requesting a refund to improve the chances of a favourable outcome.
Comparative recap
Quick summary table
| Platform | How to cancel | Refunds |
|---|---|---|
| App Store (iOS) | Cancel via App Store Subscriptions in your Apple ID settings. | Apple handles refunds and cancellations; Twinkle does not process iOS refunds. |
| Google Play | Cancel via Google Play > Subscriptions on your device. | Google Play typically manages refunds and cancellations for purchases via its platform. |
| Web (twinkleapp.me) | Cancel in your Twinkle account settings; contact support@twinkleapp.me for help. | Refunds are not automatic and are issued only at Twinkle’s discretion. |
How to act
Cancel in the store where you purchased. For web purchases, expect access until the end of the billing period and request refunds directly from Twinkle.
After cancelling
What to keep an eye on
Save cancellation confirmations, subscription end-date notices and any correspondence from Twinkle or the app store provider.
Monitor your payment method for any unexpected charges until the subscription period ends.
Helpful links and contacts
App Store reference: Twinkle on the App Store.
For web support and refund requests, email support@twinkleapp.me and include your purchase details and evidence.
Address
Physical address
No specific cancellation address was provided in available materials.
If you require a postal address for formal correspondence, request it from support@twinkleapp.me and keep written proof of your request.
Support contact
Primary contact for web cancellations and refund requests: support@twinkleapp.me.
For App Store issues, use Apple’s support and subscription management features through your Apple ID.